NETWORK NEWS - University of Arizona · 2019-12-16 · 4 NETWORK NEWS EMPLOYEE NEWSLETTER · SEPTEMBER 2011 · VOL. 1, NO. 2 Health Plans Offer Face-to-Face AHCCCSHelp at South Campus

NETWORK NEWS

Operation Angel ThunderTuesday, Oct. 11A national exercise to prepare military and civilian responders in the event of a major disaster. Expect Black Hawk helicopters at University Campus! More information to come.

Opening Ceremony for the Behavioral Health Pavilion and Crisis Response Center8:30-10:30 a.m. Thursday, Oct. 13In the parking lot of the new facilities at the South Campus. Join the Pima County Board of Supervisors in celebrating the opening of the new South Campus facilities.

EMPLOYEE NEWSLETTER SEPTEMBER 2011 VOL. 1, NO. 2

IN THIS NEWSLETTER

Embracing Change...................…2 Our New Names......................…3 Center Offers Health Plan Help ... 4 Tailgate Party Photos ................. 5 March of Dimes Honors Nurses ... 6 iPads for Med Students .............. 7

EVENTS

Share the Magic Gala6 p.m. Saturday, Sept. 24 Westin La Paloma Resort Gala benefits Diamond Children’s and the UA Steele Children’s Research Center.

Academic Medicine Is Smart MedicineSM

Health Network Celebrates New Name, Brand

Speakers at the event included (from left to right) Steve Goldschmid, MD, dean of the UA College of Medicine; Karen Mlawsky, CEO of the Health Network’s Hospital Division; UA President Eugene Sander; and Jodi Mansfield, interim president and CEO of the Health Network.

John Marques, the Health Network’s vice president for human resources and chief human resources officer, cuts loose and celebrates with Tammie Bassford, MD, head of UA Family and Community Medicine.

Andy Theodorou, MD, chief medical officer for The University of Arizona Medical Center – University Campus, strikes a pose with Wilbur Wildcat.

Employees and friends of The University of Arizona Health Network gathered at McKale Memorial Center on Sept. 9 for the official launch of the Health Network’s new brand and advertising campaign. The audience got a sneak preview of some of the Health Network’s new television commercials and radio ads, which are now airing throughout the region.

NETWORK NEWS EMPLOYEE NEWSLETTER · SEPTEMBER 2011 · VOL. 1, NO. 22

Change is GoodBy Claudia Oliver, Human Resources

Big changes are happening at The University of Arizona Health Network! This is an exciting time for our organization, as these changes present us with many wonderful new opportunities. However, we know that change can also be difficult. It is nor-mal to feel some level of stress during a transition period like this one, but proper stress management allows us to better cope with pressure.

A common misconception is that stress is completely bad for you. In fact, stress is an essential component of life that makes us function and perform our best. But the stress needs to be at a level that we can handle. When our stress level is in our optimum range, we have a level of stimulation and activity that helps us perform our best. Positive stress is the catalyst for growth, learning, achievement and personal contentment. The problem arises when stress exceeds a person’s capac-ity to manage and cope. This is negative stress.

The ability to manage stress, in our daily lives and in times of transi-tion, not only can improve our physical and emotional health, it can also make the difference between success or failure on the job. Emotions are contagious, and the better you are at managing your own stress, the more you’ll positively affect those around you, and the less other people’s stress will negatively affect you.

There are a variety of steps you can take to reduce your overall stress level and the stress you experience in the workplace, including:• Takingresponsibilityfor improving your physical and emotional

well-being • Avoidingpitfalls by identifying bad habits and negative attitudes

that add to your stress• Learningbettercommunicationskillsto improve your relation-

ships with management and co-workers

We are all creatures of habit, and it is human nature to resist change and the stress that sometimes comes with it – to try and maintain a method, approach or attitude to which we’ve grown accustomed. But as our organization goes through transition, it’s important to look at this as a fresh start filled with opportunities to grow. Remember: Change is good!

Claudia Oliver is Director of Staff Relations and Engagement for The University of Arizona Health Network. She has worked in human resources for more than 18 years and has experience working with health-care organizations in transition.

Tips for Managing Stress

1. Make a daily “to-do” list, prioritizing items. Managing your time effectively and achieving targets will help you meet work deadlines and avoid stress.

2. Break projects into small steps. If a project seems overwhelming, make a step-by-step plan. Focus on one manageable step at a time.

3. Strive to achieve your goals but do not do it to the harm of family, health or peers.

4. Indulge in physical exercise. It helps with blood circulation, keeps you fit and diverts your mind from work pressures.

5. Live a healthy lifestyle. Get regular sleep, drink plenty of water, eat well. Try relaxation techniques like yoga, listening to music or meditation.

6. Have an optimistic approach about the work we do as caregivers!

7. Apply your emotional intelligence in the workplace. Practice self-awareness, self-confidence and self-control.

8. Build social support. Establish connections with trustworthy peers who can listen and boost your confidence.

9. Resolve conflict positively. Resolving conflict in healthy, constructive ways can strengthen trust between people and diffuse workplace tension.

10. Counseling is a good strategy to overcome stress. Through counseling, you can become more aware of your strengths and how to develop those strengths, your weaknesses and how to eliminate them, and you can develop strategies for changing behavior.

11. Find a fun way to release stress, such as hobbies, sports, etc.

12. Don’t be preoccupied with yourself. Turn your focus outward. Help others.

13. Don’t try to control the uncontrollable. Many things at work are beyond our control – particularly the behavior of other people. Focus on the things you can control, such as the way you choose to react to problems.

14. Move out of your “anxiety” and “panic” shoes and into your “can do” and “I am committed” ones.

NETWORK NEWS EMPLOYEE NEWSLETTER · SEPTEMBER 2011 · VOL. 1, NO. 23

WhoAreWeAgain?We have a new name. Now it’s time to start using it! We know there’s a lot to remember, so here’s a quick cheat sheet on some of the new names you can expect to

see across The University of Arizona Health Network. For a fuller list, check out the “Branding Buzz” on the University Campus and South Campus intranets.

THEN NOW

University Medical Center The University of Arizona Medical Center – University Campus

University Physicians Hospital The University of Arizona Medical Center – South Campus

Diamond Children’s Medical Center The University of Arizona Medical Center – Diamond Children’s

Arizona Cancer Center The University of Arizona Cancer Center

UMC North The University of Arizona Cancer Center – North Campus

University Medical Imaging The University of Arizona Medical Center – University Medical Imaging

University Physicians Health Plans The University of Arizona Health Plans

University Physicians Healthcare The University of Arizona Physicians (the practice plan)

New Name… New Signage

NETWORK NEWS EMPLOYEE NEWSLETTER · SEPTEMBER 2011 · VOL. 1, NO. 24

HealthPlansOfferFace-to-FaceAHCCCSHelpatSouthCampusAnnie Mayer knows her way around The University of Arizona Health Network’s health plans. After work-ing for three years in the health plan division’s Customer Care call center, fielding questions from members of the division’s four health plans, she’s become a go-to gal for patients and hospital employees navigating health

plan complexities.

Today, she’s using her expertise to provide face-to-face help to health plan members in the new position of com-munity and member outreach coordinator for the Mem-ber Resource Center at The University of Arizona Medical Center – South Campus.

The Member Resource Center, which opened in May, is utilized primarily by members of University Family Care, the largest of our health plans, which serves more than 74,000 AHCCCS members in Pima County and six rural counties throughout Arizona. The center is modeled after the health plan division’s Member Resource Center in Phoenix, which serves the 55,000-plus members of Mari-copa Health Plan.

Members of any of the health plans can visit Mayer at the South Campus center for help understanding their benefits, medical bills, AHCCCS changes and more. Mayer also provides information about staying healthy

and helps connect members with community resources for a variety of needs. The goal is to help members re-move barriers to receiving the health care they need and deserve, Mayer said.

“Our primary function here is to assist those members in person instead of them having talk to someone over the phone,” she said. “The goal was to be more accessible to our members needing one-on-one support. This offers a more personal touch.”

Mayer, who is bilingual in Spanish, sees walk-ins and appointments and provides help over the phone for those who want it.

“It’s very rewarding to be able to help somebody in their time of need,” she said. “You want to do whatever it takes to get that person to be able to get access to their care.”

Know a patient who needs some guidance about their AHCCCS coverage? Refer them to Annie Mayer at the Member Resource Center at 874-4078. Please remind patients that under new state guidelines, AHCCCS members must re-enroll every six months or risk losing their coverage.

Our Values in ActionRecent letters from grate-ful patients, edited for length and patient privacy, remind us why we work in health care…

The purpose of this note is to thank the employees of 7 West (on the University Campus)during the time I was a patient there. I arrived from surgery on Friday evening, Aug. 26, and was discharged on Sunday afternoon, Aug. 28. I was always treated with respect by the professional and support staff. The individuals I interacted with were not only respectful, but kind, caring and friendly. Before leaving my room the question was always asked of me: Is there anything more I can do for you? The attitudes of the employees stationed on 7 West, as well as the people who came into the area to work, were absolutely phenomenal! From the doctors and nurses to the techs, the woman who cleaned my room, the individuals who delivered my food, and the young man who wheelchaired me into the car as I left, THANK YOU.

NETWORK NEWS EMPLOYEE NEWSLETTER · SEPTEMBER 2011 · VOL. 1, NO. 25

Bear Down Arizona!University of Arizona Health Network employees came together for

food and fun before the Sept. 17 UA vs. Stanford football game. The final score of the game may have been disappointing, but the employee tailgate party was a big win!

Dee Warren, claims customer care, South Campus (left) with friend Penny Jacobs

Debra Hanley-Griswold, RT, University Campus (left) with sister Nancy Hanley, surgical technologist III, University Campus

Bob Treto, RN, University Campus D3 North (far right) with friends Peter Loya (center) and Daniel Tovar (left)

Jerri Fields, training coordinator, University Campus, and Robert Fields, systems analyst, University Campus, with their son Josh

From left to right: Dave Warnick, nuclear medicine technologist, University Campus, with wife Linnie Warnick; Midge Ochart, nuclear medicine technologist, University Campus, with husband Kiki Ochart

NETWORK NEWS EMPLOYEE NEWSLETTER · SEPTEMBER 2011 · VOL. 1, NO. 26

MarchofDimesRecognizesOurOutstandingNursesCongratulations to the following University Campus nurses honored on Aug. 27 in Phoenix at the March of Dimes Nurse of the Year Gala!

Angie Muzzy, RN, MSN, CCRN, CNS, was named 2011 Distinguished Nurse of the Year. A 20-year veteran of The University of Arizona Medical Center, Muzzy also served a stint in the U.S. Army Reserve Nurse Corps, caring for our nation’s wounded military heroes. She works in the Cardio-Vascular ICU,

4 NW at the University Campus.

Jasmine Jones-Green, BSN, RN, was the winner in the Rising Star category. Just three weeks after her new em-ployee orientation, she was faced with caring for victims of the Jan. 8 shoot-ing in Tucson. Jones-Green is working on her leadership development as a member of the Partnership Council for

Trauma. She works on the Trauma Unit, D2 North at the University Campus.

Kara Snyder, RN, MS, CCRN, CCNS, was the winner in the Patient Care category. Snyder, a clinical nurse spe-cialist, identifies problematic areas of patient care and works with her team to develop an action plan for success. She works in the Trauma ICU, D2 West at the University Campus.

Snyder also was honored in August with a 2011 NurseWeekMountainWestNursingExcellenceAward in the category of Clinical Care. The award recognizes her efforts to promote change in the health-care environ-ment for the improvement of health care. Those efforts include leading a community review course for CCRN certification, mentoring other nurses in literature ap-praisal and working to decrease central line infections. She also helped develop a Rapid Response Team, which responds to worrisome condition changes in patients in non-ICU areas, and a mobility pathway plan for the sur-gical trauma ICU, which promotes the earliest possible physical activity for ICU patients.

NICUNursePerilloHonoredWithDaisyAward

Melissa Perillo (right) with Jeneane Catlin, one of her nominators  

Congratulations to Melissa Perillo, RN, the most recent winner of the Daisy Award at The University of Arizona Medical Center.

Nominated by the Neonatal ICU partnership council and staff, Perillo, a nurse and manager at the University Campus, frequently works long hours, meeting with families, nurses, physicians and upper management to ensure infants in the NICU receive the best possible care.

Perillo serves as president of the local March of Dimes chapter and participated in the March for Babies in April. Earlier this year, she drove to Phoenix to plead with legislators regarding budget cuts that would have a negative impact on infants and their families. She also was the driving force behind the Arizona Perinatal Trust Recertification for the University Campus.

Perillo is known for treating her staff like family, making them feel supported and appreciated through good times and bad.

NETWORK NEWS EMPLOYEE NEWSLETTER · SEPTEMBER 2011 · VOL. 1, NO. 27

Network News is published monthly by the Marketing and Communications Team for employees of The University of Arizona Health Network. Have feedback or a story idea for us? Send an email to [email protected]

Editor: Katie RileyWriter: Alexis BlueCommunications Specialist: Susan GuerreroProduced by: AHSC BioCommunicationsPhotos: AHSC BioCommunications and Health Network staff

UAMedStudentsGoPaperlesswithiPadsThe UA College of Medicine – Tucson is one of the few medical schools in the nation evaluating the use of electronic tablet devices in medical student education.

During introductory sessions, students received their iPads and were given instruction on set-up and use. In addition to remarks from Kevin Moynahan, MD, deputy dean for education at the College, and Glen Banks, from Apple Inc., Raja Narayan, a second-year student at the University of California-Irvine School of Medicine discussed how the iPad contributed to his successful first year of medical school.

Dr. Moynahan said the iPads will help promote a paperless curriculum, enhance the interactive nature of AZMed and give students greater flexibility in their note-taking, research and other regular tasks.

The College recently initiated the ArizonaMed iPad Pilot Project. One hundred seven of the 116 Class of 2015 medical students at the Tucson campus opted to receive the Apple iPad 2 instead of printed syllabi for the first two years of the AZMed curriculum.

Check out this short video about

the project.

SarahFrostNamedInterimSouthCampusAdministratorThe University of Arizona Health Network is pleased to welcome Sarah Frost to her new position of interim administrator of The University of Arizona Medical Center – South Campus. Frost, who has been with the organization since 2004, most recently served as associate hospital

administrator and chief administrative officer for the South Campus. She will report to Karen Mlawsky, CEO of the Health Network’s Hospital Division.

A member of the South Campus Hospital Leadership Team, Frost has more than 10 years of progressively

responsible experience in health care. As associate hospital administrator, she has been a leader for operational growth, strategic planning and programming development at the South Campus. She also has served as the hospital’s primary liaison to Pima County officials for lease and intergovernmental requirements, county-affiliated contracts and campus initiatives.

Frost has a bachelor of science degree in business administration from the University of Arizona. She was recognized as one of the Tucson Business Edge “40 Under 40” in 2008. Please congratulate her on her new position!