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Wang, Shirley. “Contagious Behavior.” Association for Psychological Science, Association for Psychological Scient, Feb. 2006, www.psychologicalscience.org/observer/contagious-behavior.
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ProActive ReSolutions. “6 Tips To Managing Difficult Conversations At Work.” ProActive ReSolutions, proactive-resolutions.com/article/6-tips-to-managing-difficult-conversations-at-work-2/.
Grenny, Joseph, and David Maxfield. “Costly Conversations: Why The Way Employees Communicate Will Make or Break Your Bottom Line.” Vitalsmarts.com, VitalSmarts, 7 Dec. 2016, www.vitalsmarts.com/press/2016/12/costly-conversations-why-the-way-employees-communicate-will-make-or-break-your-bottom-line/.
Grenny, Joseph, and David Maxfield. “Costly Conversations: Why The Way Employees Communicate Will Make or Break Your Bottom Line.” Vitalsmarts.com, VitalSmarts, 7 Dec. 2016, www.vitalsmarts.com/press/2016/12/costly-conversations-why-the-way-employees-communicate-will-make-or-break-your-bottom-line/.
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Grenny, Joseph, and David Maxfield. “Costly Conversations: Why The Way Employees Communicate Will Make or Break Your Bottom Line.” Vitalsmarts.com, VitalSmarts, 7 Dec. 2016, www.vitalsmarts.com/press/2016/12/costly-conversations-why-the-way-employees-communicate-will-make-or-break-your-bottom-line/.
BJC Institute for Learning and Development. “Resiliency Champion Guide.” BJC Resiliency, BJC Institute for Learning and Development, www.bjclearn.org/.
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BJC Institute for Learning and Development. “Resiliency Champion Guide.” BJC Resiliency, BJC Institute for Learning and Development, www.bjclearn.org/.
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Cayenne Consulting. “The Seven Traits of a Role Model.” Cayenne Consulting, 18 July 2017, www.caycon.com/blog/2010/10/seven-actions-of-a-true-role-model-entrepreneur.
BJC Institute for Learning and Development. “Resiliency Champion Guide.” BJC Resiliency, BJC Institute for Learning and Development, www.bjclearn.org/.
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Direct Discussions Exercise
Martinuzzi, Bruna. “12 Tips for Handling Difficult Conversations.” OPEN Forum, American Express, 25 Mar. 2013, www.americanexpress.com/us/small-business/openforum/articles/top-ten-tips-for-handling-the-difficult-conversation/.
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Martinuzzi, Bruna. “12 Tips for Handling Difficult Conversations.” OPEN Forum, American Express, 25 Mar. 2013, www.americanexpress.com/us/small-business/openforum/articles/top-ten-tips-for-handling-the-difficult-conversation/.
Strategies for Providing Clarity in the Sharing of Information and Ideas
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What did you do?
What did you learn?
What would you do the next time?
Mind Tools Content Team. “Team Building Exercises – Communication: Fun Ways to Build Communication Skills.” Team Building Exercises: Communication - From MindTools.com, Mindtools.com, www.mindtools.com/pages/article/team-building-communication.htm.
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Thank YOU!
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