NASSCOM GIC Conclave 2015: How can organizations lead in the digital world? by Akhilesh Tuteja

© 2012 KPMG, an Indian partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International, a Swiss cooperative. All rights reserved.© 2015 KPMG Advisory Services Private Limited, an Indian limited liability company and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved.

Digital Transformation

Leading in the digital world

April 2015

© 2012 KPMG, an Indian partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International, a Swiss cooperative. All rights reserved.© 2015 KPMG Advisory Services Private Limited, an Indian limited liability company and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved.

My luck

Lifetime chances of dying in a bathtub:

1 in 10,455 (National Safety Council)

Chance of Earth being ejected from the solar system by

the gravitational pull of a passing star:

1 in 2,200,000 (University of Michigan)

Chance of winning the UK Lottery:

1 in 13,983,816 (UK Lottery)

Chance of people paying attention to what is being

discussed:

Worse than any of those

© 2012 KPMG, an Indian partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International, a Swiss cooperative. All rights reserved.© 2015 KPMG Advisory Services Private Limited, an Indian limited liability company and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved.

Why should you stay?

This is the most “powerful” panel

Collective revenue of over $500b

Expectation of reciprocity

We have been patiently listening to over 40 people

We will end on a happy note

There is a nice video at the end!

© 2012 KPMG, an Indian partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International, a Swiss cooperative. All rights reserved.© 2015 KPMG Advisory Services Private Limited, an Indian limited liability company and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved.

Best for the last – Falooda

Three big

levelers?

1. The God

2. “The” Regulator

3. Digital

5© 2012 KPMG, an Indian partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International, a Swiss cooperative. All rights

reserved.© 2015 KPMG Advisory Services Private Limited, an Indian limited liability company and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved.

Digitization –Fad or a Game

Changer?

6© 2012 KPMG, an Indian partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International, a Swiss cooperative. All rights

reserved.© 2015 KPMG Advisory Services Private Limited, an Indian limited liability company and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved.

Digitization has started going mainstream…

1…

1…

Talk Walk

9%

1…

Talk Walk

9%1…

Talk Walk

1…1…

Talk Walk

8%

1…

Talk Walk

1…6%

Talk Walk

5%

6%

Talk Walk

4%6%

Talk Walk

3% 3%

Talk Walk

3% 2%

Talk Walk

3% 2%

Talk Walk

2% 2%

Talk Walk

Cloud

Computing

Digital

Payments

Big Data &

AnalyticsWearables

Cyber

SecurityRobotics

Internet of

Things

Mobile

Payments

Autonomous

VehiclesNFC 3D Printing

Location

Based

7© 2012 KPMG, an Indian partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International, a Swiss cooperative. All rights

reserved.© 2015 KPMG Advisory Services Private Limited, an Indian limited liability company and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved.

The changing paradigm

2.

0Offshoring

Operational Excellence

3.0

1.

0

Digital Transformation

Enterprises focused on cost arbitrage

through low cost destinations.

Offshoring was driven by global

consolidation along with unified

technology platform roll-outs.

GICs achieved critical mass and moved up

the operations maturity curve through

Operational Excellence.

Digital disruption seems to be the

next inflection point. It will be

important for GICs to lead this wave

and become a true business partner

to the enterprise.

Cost

Arbitrage

Technology

Platforms

Data

ManagementGlobal

Skills

Standardization

Automation

Mobility & Social Media

Cloud / SAAS

Big Data & Analytics

Centre of

Excellence

Re-engineer

Processes

Robotics Process

Automation

Cost & Scalability Productivity Business Impact

Source: KPMG in India analysis, 2015

8

Sound 1

Sound 2

Sound 1

© 2012 KPMG, an Indian partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International, a Swiss cooperative. All rights reserved.© 2015 KPMG Advisory Services Private Limited, an Indian limited liability company and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved.

Provoking thoughts How closely is your enterprise strategy linked to GIC strategy?

In your opinion, are GICs driving or executing the digital

strategy?

Have GICs really transformed themselves, or helped transform

the enterprise?

Do you see GIC as source of risk, or risk mitigant in your

digital journey?

Internet of things – talk or walk?

How do you expect a digitally-starved workforce to

drive/enable/support digital transformation?

© 2012 KPMG, an Indian partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International, a Swiss cooperative. All rights reserved.© 2015 KPMG Advisory Services Private Limited, an Indian limited liability company and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved.

© 2012 KPMG, an Indian partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International, a Swiss cooperative. All rights reserved.© 2015 KPMG Advisory Services Private Limited, an Indian limited liability company and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved.

Framework to scale innovation at GICs...

Capacity to Ideate Capability to Execute Impact at Enterprise Level