NASSCOM BPO Strategy Summit 2009
Feb 01, 2016
NASSCOM BPO Strategy Summit 2009
Significant Cost Reduction
Stable Political EnvironmentEvolution in
Value Preposition
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Readily available Workforce
Legal Process Outsourcing- Destination India
Upbeat Tone for Outsourcing to India
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Educational Framework
Supportive Government PoliciesPreferred International Business Destination
Collaboration Opportunities with legal ITES providers
Strong Fundamentals
Legal Services Value Chain - Today
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Complexity
Legal Transcription, Document Review, Secretarial Support Services
Value
Litigation Support, Legal Research, Drafting, Prior Art Search, Trademark
Search, Legal Publishing
Legal Research, Contract Drafting, Contract Management/ Abstraction
Patent Analytics, Patent Application, drafting, Corporate Due Diligence
Decentralization of Legal Services from the US
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Factors to consider:
Cost Savings
Focus on Core Competencies
• Globally predominant jurisdiction for litigation
• Economic Recession likely to increase litigation volumes
• Centering of all litigation related activity and practices in US
Leading to prohibitive costs
• ABA Ethics Committee opinion on outsourcing:o Full Responsibility on the Outsourcing Law Firm o Ethical Considerations for Outsourcing o Passing on the cost benefit to end client
•
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• Understanding legal commoditization
• Unbundling traditional legal functions
• Standardizing repetitive legal processes
• Legal deliveries through ITES
• Potential for outsourcing
Commoditization of Legal Services
Legal Services
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LPO: Onshore Potential The Indian Legal Sector:
• Limited size of legal establishments'
• Conceived as a “noble profession” rather than a service
• Provide minimal or basic IT enabled legal services as
compared to US & UK
• Regulated by State appointed agencies
Onshore Services Scope:
• IT enabled legal services ensure efficiency, quick TAT,
error free delivery and lower costs
• Reusable processes eliminating repetitive and
cumbersome legal tasks
• Innovative legal solutions for large scale companies and
law firms
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Upcoming Vertical: Compliance management as an LPO Offering
Drivers for a pro-active solution-
• Multi-jurisdictional presence of MNCs
• Diversity of laws, rules and regulations
• Ability to meet multiple compliance obligations a growing
challenge
• Non-Compliance resulting into potential legal liability for
senior management
The role of Indian LPOs-
• Providing customized IT enabled compliance platform s
• Advantage of having a common law system
• Huge pool of legal professionals
• Can partner with foreign law firms
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A Niche – As we see it
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Decentralization of conventional Legal Services
ABA Opinion: Advantage
Commoditization of Legal Services
Strong Outsourcing fundamentals
Knowledge Intensive Next Generation Legal Services
Growing pool of skilled Indian legal professionals
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Thank you