NADRA

Preface

Most students of Institute of Business &2vfanagement Sciences (LB.MS) prefer financial

institutes to other Institutions for doing their internships. It has many reasons. Internships

in financial institutes help them to become fully conversant with the practice of finance it

also helps them to identify areas where theory differs from practical work... This urged

me to work in financial institutes that enjoy good reputation. I decided to join NADRA.

Internship e at NADRA Peshawar zone was a fine experience and helped me in many

ways to (earn.

NADRA has been playing active role in the financial sector. In early 70 Govt. of Pakistan

took the decision to nationalize the insurance sector and establish a state owned .

NADRA as it stands today is with out any doubt the leading National in the country. Its

branches are spread all across the country and are successfully operating in all cities of

Pakistan where commeitial activities are in full swing. Foreign correspoiulence. is a

important area in modern insurance sector and NADRA. Has foreign correspondence

spread all over the world, branches spread all over the world the corporation also tahe

advantage from the I.T. And launches its own web sites.

I ta& this opportunity to thank my friends and colleagues who helped me one way or the

other in the completion of this report. I whisk to thank Mr. Shabbier Aftmed, Mr.

Sherduffah. Khan (Asst. Manger), Mr. Saeed Kftan, Mr. Adnan, Mr.Zubair,Mr Umera

Khan Private Secretary to Zonal head,. Secretariat Staff Officer.Mr. Sayeed 7Aid Ali

Shaft, Mohammed Trig Deputy Manager B& Taj Raeese Khattak Inc harge (S Kfturshed

A(ain, Mohammed ibraftitn Deputy Manager Agency Office, KakaM Kamran Marwat

and all other employees including area manager marketing. Jan Mohammed and Mr.

Sultan Mekinood (S.G, Field Workers Federation,, Pakistan). They really helped me

during the course of my internship and report writing. I also tahe this opportunity to thank

my teachers Prof. ShahDin Khattak (LBMS) Sir.Attaul(aft AbLd Usjnan, Sir Skujja

Aftmad (LE.R. Peshawar University) for their support, they really helped me during the

course of study in the university,

I am veiy grateful to my advisor Mr.Moh med Asif Kftan Deputy Director Accounts

Food Department Govt. N.W.F1’, for their patience and guidance.. With out of his

support this report would not have reached completion stage.

Atta Ur Rekinan

April 2001

• A/C Accounts

• A.M Area manager

• AM Assistant Manager

• AS Assistant superintendent

• ACS Associate of customer service

•. AGM Assistant general manager

• APFWA All Paldstan field workers association

• B&A Budget and account

• Dy.G.M Deputy general manager

• E.O Executive officer

• FPR First premium report

• FYP First Year Premium

• G.M General Manager

• GP Group Premium

• ILR.D Euman Resource Department

• J.PC.O Jounlur Pc Operator

• J.T.O Junior telephone operator

• L.O Left operator

• LIMRA Life insurance marketing research association

• M Manager

• N National coinsurance scheme

• N.LF National insurance fund

• N.Q Naib qasid

• O.A Office assistant

• P&GS Personal and general services

• P.LC Pakistan

• PC.O Personal computer operator

• PES Policyholders’ services

• RP Renewal premium

• S.G Senior guard

• S.M Sales Manager

• S.O Sales Officer

• S.OA Senior office assistant

• S.PC.O Senior Pc operator

• S.Q Senior qasid

• S.R Sales Reporter

• S.ES Senior record softer

• S.T.O Senior telephone operator

• NADRA NADRA

• SWOT Strength weaknesses opportunity and threat

• T.O Telephone operator

• TP Total premium

• Y2K Year 2000

EXECUTIVE SUMMARY: -

Report writing is quit easy for those whose are but aware of the technicalities and

complication involved in the process of writing and completion of report the decision to

write report on NADRA one of the leading of the country proves to be vital as it helped

in many ways to understand the working of NADRA

A good report has the quality to get attention of readers .it involves less traditional styles

of writing and offers readers a source of information and prediction which are presented

in thoroughly professional way. This report consists of seven chapters for the sake of

convenience I have placed the introduction in first chapters that includes the history of

insurance in general and categories of insurance also a touch to the history of life

insurance in Pakistan. Chapter 2and 3 mainly comprise of relevant information about

NADRA. Comprehensive decisions are presented on various aspect o NADRA in these

chapters. In chapter 4 and 5 consist of relevant information about the marketing and other

Functional department of NADRA while in chapter 6 relates to the policy holders service

of NADRA and the last chapter consist of the analysis and finding.

STA LIFE OF PAKISTAN

CHAPTER NO I

INSTITUTE OF MANAGEMENT STUDIES UNIVERSITY PESHAWAR

Insurance In Prospective:

There is an old saying Rome was not built in a day. There is no doubt about its truth .the

saying relates to the historical development, it also relates to the development of any

institutions in any country.

In case we look around we will find that various kinds of insurance companies are now

functioning. These companies are catering individual and industrial needs of all the

countries, which include the highly developed and industrialized countries as well as less

developed countries

When we talk of the great scientific development and invention insurance as it stand to

day is also a wonder of the world The insurance industry as it exist today is the product of

a number of centuries as is not developed any particular period its history is very old

The word “insurance” can be defined in many ways

“Insurance is a system under which the insurer, for a consideration usually agreed upon

in advance, promises to reimburse the insured”

Or

“to render services to the insured in the event that certain accidental occurrences result

in losses during a given period.”

It is nothing but a method of coping with uncertain risks

In simple words it means, “Pooling of resources in a jointly owned funds with the

purpose of reducing individual burden”

According to others it is a “collective pooling of money to be paid out to any of

contributor in case the event of loss cementing from a defined disaster or calamity”

Categories of insurance:

Insurance is broadly divided into two categories General insurance and life insurance

Marine, fire, motors, cash in safe the examples of general insurance, which covers

material posses and used by a person for his comforts and well being

While group and individual insurance are the examples of life insurance. While the

invention of automobiles early this century a new clause motor was developed by the

insurance industry to provide insurance coverage for automobiles, which includes such

clauses as accidental insurance

From the early days of civilization man have formed societies as whose members

promised to help each other in the event of misfortune.

As early as 900BC the merchants of the Rhodes islands in the Mediterranean agree to

share certain risks among themselves The history of life insurance dates back to as early

as 1500’s Fire insurance as early as 2 half of l6 century while the concept of Accident

insurance was develop in England in the I 800,s when in 1840 the guarantee society was

formed to insure employers against embezzlement by their employees. The British

become principal marine insurer when Sir royal exchange in England in 1 570 to transit

the marine insurance.

Modern Insurance

With the passage of time and scope of insurance expended. In order to survive in the

competitive environment insurance companies offering many services that were not even

perceived by its pioneers. Insurance in its modern structure stated in England when

Lloyds stated insurance business.

Insurance in the modern sense --- where insurers collect small premiums from their

policy holders, pay claims them who had incurred losses and made a profit for taking the

risk after deducting business expenses.

Life insurance however gradually commenced differing altogether from other classes of

insurance the history of life insurance dates back to as early as 1500’s when the brilliant

idea was conceived by an individual by the name called LLOYDS in a coffee shop on the

bank of river Thames.

Over the year various sophisticated forms of insurance contract have been evolved. But

the basic concept is the same i.e. collective pooling of resources in jointly owned fund

with the purpose of rendering individual burden from its modest beginning in a 17th

century coffee house in London today.

It is one of the worlds leading insurance market in which over 130 business compete and

cooperate .in Pakistan insurance is the second largest service industry.

Importance of Insurance:

Now a days no part of our life’s remain untouched to day by insurance though many of us

not realize it .The imported finish goods that we buy from the market; the raw materials

and semi finished goods use in our local industry are all insured in every stage of its

shipment. This is also true for all exports as one export some one else imports

Insurance to day permits all economic activities, The trans-global movement of all

marine and air cargoes require mandatory marine and flight insurance, fire coverage of

properties and the content within health and life insurance, insurance of all types of

vehicles and also such insurance as against unemployment or that of certain body parts

just proves the importance of it in all human activities.

Life insurance provide protection to the dependent of bread winner while non life

insurance cover material possessed and used by a person for his personal comfort and

well being.

History of insurance in Pakistan

At the time of independence Pakistan inherit a total of 5 indigenous insurance companies

and 77 foreign companies. Realizing the importance of promoting Pakistani companies,

Pakistan was established in1952. 1955 national co insurance ,scheme (NCS) was

introduced with the help of Pakistani insurer and small companies, to retain profit with in

the country and to present effective and powerful competition to the foreign companies,

this help local companies to grow both in term of number as well as financial and

business progress .the total number of foreign companies declined to 25 in 1971 from

1957, while the premium under NCS increased from 600000 to Rs 29million during the

same period. Consequently up on the government policy of nationalization, NCS was

converted into national insurance fund (NIF) in July 1973 and later to Pakistan (P in

1976 to under write the property and interest of the public sector only. As a result of

nationalization of life insurance and creation of NADRA , (NADRA). The private sector

was confined to non-life insurance business only.

SELECTED REFRENCES

•• PAKISTAN AND GULF ECONOMIST; M Aslam

•:• PAKISTAN AND GULF ECONOMIST

+ www.pakistan economist.com/sirch.html

+ www.pak-economist.comlmain.html

•• Research paper ACBL Peshawar; Syed Faizul Hassan 19.99

. www.statelife.com.pk

+ Strategic management class notes 2000

CHAPTER NO 2

NADRA

INS ii FUTE OF BUSINESS AND MANAGEMENT SCIENCES

N.W.F.P. Agricultural University Peshawar

State Lift

NADRA was emerged after the fall of Dhaka. In 1972 it was nationalized under

nationalization order. All those companies which were operating insurance business were

merged and life insurance business was separated from general insurance, eastern federal

union, commercial union, adamjee, American life insurance and some other companies

which were operating also in east Pakistan were given the licensed for general insurance,

while NADRA was granted the license for life insurance. NADRA insurance since its

inception up

till now has almost 5 million policyholders and has almost a life fund of Rs 6.5 billions,

with assets of Rs 100 billions.

NADRA is working for the well being of the people of Pakistan by giving them the life

insurance cover, and by thus stressing for the betterment of the economy of the country. .

In Pakistan, life insurance remained under private sector till nationalization in 1972,

when NADRA was established by mergmg 32 private companies Since then it has gone

through various phases of development.

• Taking of management of Life Insurance Companies and

appointment of Trustees March 19th 1972

• Establishment of NADRA and formation of

‘A’ ‘B’ and ‘C’ Bema Units 1st Novcmbcr /9

• Introduction of Lower Premium Rates on New policies

1st November 1972

• Reduction in Premium rate of Policies issued by defunct Insurance

Companies 1st January, 1973

• Merger of Units and formation of Zones 1St October 1975

• Establishment Branch Office in Dubai July 1978

• Establishment of an Agency Office in Kuwait May 1983

• Establishment of Multan Zone 1st October 1985

• Establishment of Faisalabad Zone 1st March 1986

• Establishment of Quetta Zone 1st May 1986

• Establishment of Gujranwala Zone 1st July 1986

• Establishment of Sukkar Zone 1st April 1990

CHRONOLOGY OF EVENTS

Structure

Presently, the basic structure of the basic structure of the Corporation consists of Zonal

Offices ‘in all-important towns, Regional Offices and a Principal Office The Zonal

Offices deal exclusively with the sales and marketing of policies underwriting of Life

Insurance Policies and the policyholder’s services. Regional Offices (South, North,

Central and Multan) each headed by Regional Chief who supervises business activities of

the zones in their Region effectively and the Principal Office, based at Karachi, is

responsible for activities such as Investment, Advertising, Sales Promotion, Real Estate,

Actuarial and International Operations etc

The Chief Executive of the Corporation is Chairman, who is presently assisted by three

Executive Directors.

Mission

In order to develop or restricts a company. Strategic decision makers must determines its

basic goal, philosophies that shapes the strategic posture if the firm .the out comes of this

task known as companies mission provided the basis for a culture that will guide the

future action .it is the purpose for which the organization exist .it reveals the image that

company seeks to project, reflect the companies self

concept. When systematically and comprehensively develop a firms mission statement

can serves s invaluable tools in directing the formulation and implementation of strategy

NADRA Mission Statement

“To remain the leading insurer in the country by meeting their commitments to there

valued policyholders and the nation.”

Objectives

It is apparent that an organization came into being to serve some purpose it is the function

of management to clarify, architect, implement in and in large measure to define the

purpose for an organization ‘s existence. This is done with establishments of the

objectives

The ‘main objectives of NADRA are given

• To run life insurance business on sound lines

• To provide more efficient service to the policyholders

• To maximize the return of the policyholders by economizing on expenses and

increasing the yield on investment

• To make life insurance a more effective means of mobilizing national savings

10

• To widen the area of operation of life insurance and making it available to as large a

section of the population as possible, extending it from the comparatively more effluent

sections of society to the common man in towns and villages

• To use the policyholders’ fund in the wider interest of the community

SWOT ANAL YSIS OF NADRA

• It is an important tool to analysis the overall situation in which an organization

Is conducting its affair. Each issue remains relevant and useful for corporate strategy

formation

STRENGTH:

Adequate financial resources

Capable top management

competitive skills of employees

Acknowledge market leader

Better advertising campaigns

Proven management

Better use of IT

Adequate human resources

Good well

Govt security

WEAKNESSESS

I turnover of field force

2 increasingrateOflsurrënder :

3 economic conditions

4 Less awareness of mass

5 Weak niarketnig efforts

OPPER TUNITY

1 iat$ctøt

2) Diversification

. . .

4) innovations

5 introductions of new pohcie

THREATS

1) New COmpetitors :..

2) Recession in economies

3) Changing customer needs

12

Discussions

Strength and weaknesses arise from the internal environment prevailing in the

organization. These factors are contributable to a greater extent.. This analysis has been

made after careful observation. Regarding the strength of NADRA, it is enjoys huge

resources .an other important factor that has remained strength of NADRA, over the year

is its highly competent top management employees of NADRA are well equipped and

enjoys an edge over their competitors, due to their efficient service and useful service s

NADRA has been regarded the market leader in the financial as well as insurance sector

If NADRA over their weaknesses it becomes one of the best insurance company not in

the country only in Pakistan but in the world level, The deregulation and privatization of

life insurance provide a opportunity as well as threat for NADRA the entry of private

sector in to life insurance provide an opportunity to the management of NADRA that the

prove their self as the market leader

13

LECTED REFRENCES

•:• PAKISTAN AND GULF ECONOMIST

+ www.pakeconomist.com

• www.pakistaneconomist. corn

+ www.brecorder.com

+ internship report

14

STATE LIVE

OF PAKISTAN

I

CHAPTER NO 3

PJT f

INSTITUTE OF BUSINESS AND MANAGEMENT SCIENCES

N.W.F.P. Agricultural University Peshawar

Departmentation:

Departmentation have become a normal practice and it exist In every public and public

sector either commercial or non commercial, big or small it takes a vital Importance in

every organization Insurance companies to day offer many services to its policyholders

there fore separate departments have been established for each services to facilitate the

work of employees and get help customer to Identify where and to which department he

has to go. Departmentatlon In NADRA is very systematic it has enormously improved its

performance. There are types department In NADRA Peshawar zone each section Is

equipped with latest technology and skilled personnel it help to avoid delay facilitates

prompt services to the customer

NADRA has the following eight departments:

1) Sales promotion and marketing

2) Agency administration

3) New business department

4) Policy holder services (PHS)

5) Budget and accounts

6) Human resource development

7) Personal and general services

8) Computer department

9) Internal audit

1O)ReaI estate

15

In each department of stateilfe there are of a number of peoples are

working there

Tb there are some rules and regulation, which are given below

And the wage and salary administration of deferent category

SERVICE RULES OF NADRA INSURANCE

CORPORATION OF PAKISTAN

The NADRA of Pakistan has framed their own Service Rules under article 49 of

NADRA Insurance Notification order of 1972.

• DELEGATION OF POWER

1. The Board may delegate any powers vested in it by these regulations to the Chairman

of the Executive Directors.

2- The Chairman or the executive Directors may with the prior approval of the Board

delegate any power rested in them by these

• regulations to any of the officer subordinate to them.

• APPOINTMENTS, PROBATION, CONFIRMATION, INCREMENT AND

PROMOTIONS

I

16

Appointments

ct to such general and specified directions the chairman may give from time to time

a) Appolntments Appointments to all posts in category A & B are made In zone by the

Zonal Heads and in the Principal Office by the Executive Director (Administration) and

b) Appointments to all posts In corporation In category C & D are made by Executive

Director Administration.

c) AU appointments are made on the recommendation of Selection Committee

constituted by the appointing authority concern the purpose

All appointment are made on minimum pay scale, the qualification and experience of the

post standing of the person so, but the appointment authority can give a higher scale if a

person have higher qualification No person can be appointed to a post unless he has been

certified by a medical officer specified in this behalf by the corporation to be physically

fit for service. The certificate will as prescribed form.

The employee of the corporation must be a citizen of Pakistan, but if the corporation

needs the service of any out sider, the approval of the Board In Is necessary.

17

• QUALIFICATION EXPERIENCE AGE

rd may lay down qualification and experience for appointments to ous posts in

corporation from time to time

e minimum age for entry into corporation service shall be 18 years

m the maximum age shall be as follow:

1. For appointments in Grade I to 6 25 years

2. For appointments in Grade 7 to 10 35 years

3. For appointments in Grade 11 & above 45 years

The BOARD can relax the minimum age limit in suitable case for the purpose. The

reasons must be in written:

• PROBATION

All employees except those appointed on contract or on deputation or on special term or

on temporary basis shall on appointment be placed on probation for a period of six

months The appointment authority may at his discretion extend the period of any

employee’s probation, but It shall not be extended by more than

Further period of three months without notice If an employee appointed on probation

show a unsatisfactory performance during his probation, the appointing authority may

terminate his service.

18

• QUAUFICATION. EXPERIENCE. AGE

Board may lay down qualification and experience for appointments to various posts In

corporation from time to time.

The minimum age for entry into corporatio.n service shall be 18 years and the maximum

age shall be as follow:

1. For appointments In Grade I to 6 25 years

2. For appointments in Grade 7 to 10 35 years

3. For appointments in Grade 11 & above 45 years.

The BOARD can relax the minimum age limit in suitable case for the purpose. The

reasons must be n written:

• PROBATION

All employees except those appointed on, contract or on cfepucaci’on or on special term

or on temporary basis shall on appointment be placed on probation for a period of six

months. The appointment authority may at his discretion extend the period of any

employee’s probation, but it shall not be extended by more than

Further period of three months without notice. If an employee appointed on probation

show a unsatisfactory performance during his probation, the appointing authority may

terminate his service.

18

• CONFIRMATION

On satisfactory completion of period of probation whether initial or extended the

appointing authority may confirm an employee by an order in writing.

• Extension of Temporary Appointments

Appointments on temporary basis or any subsequent extension of such appointment shall

not entitle an employee by to an extension or further extension of the same or to

confirmation.

• INCREMENT

1) Annual Increment In a pay scale shall accrue to an employee on the 1st January each

year provided the employee has completed on that date at least six months service in the

said pay scale. In case of an employee whose service on 1 St January in a pay scale is less

than six months the increment hall occur on 1st January of the next following year.

Subject to an employee service being satIsfactory, the increment shall be granted to him

on the date of accrual as a fore said under the order of the officer designated in this

behalf. The power to with held or defers increment for reason of inefficiency shall vest

I

I

I

2)

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_____ in the authority competent to make appointments in the grade to which the

employees belong

___ • FIXATION OF PAY ON PROMOTION

! On promotion to a grade the pay of an employee shall be fixed in the pay scale of that

grade at the stage next above his pay before promotion

• RETIREMENT, RESIGNATION & TERMINATION OF SERVICE

1) The superannuating for the employees In general is 60 years. However the authorities

can employee a person on contract basis beyond the age of sixty years. However the

authorities can employee a person on contract basis beyond the age of sixty years.

2) Resignation:

A continued employee in categor>’ A or B can resign from service of the

CORPORATION by giving one-month notice in writing. A confirmed employee In

category C or D may resigned from service of the corporation by giving three months

notice in writing. The resignation shall become effective on expir of the said period of

notice. However no resignation shall become effective during the pungency of any

disciplinary proceeding against an employee

20

JJ

I

. The employee shall have an option to surrender the corporation at

any time during the continuance of the notice sum equal of his pay for unexposed period

of notice in which the case of resignation

shall become effective on the. date of such payment provided further that the appointing

authority with the unexposed period of

notice and farege any payment in lieu thereof and accept the resignation not with standing

the pungency of any disciplinary

proceeding against the employee where upon the service of the F employee shall stand

discontinued.

3) Unless the resignation become effective in one of the ways mentioned herein the

employees, the employee shall not absent

himself from duty without leave of absence previously obtained from the corporation. On

willful contravention of this provision, the

employee shall forefeet the corppration an amount equal to his pay for the unexplored

period of notice and may also be liable to

dismissal.

4) The employees who is on probation or has been employed on a temporary basis may

resign his service In the corporation at 7

days notice The resignation shall not become effective unless accepted by appointing

authority, on such acceptance the service of such employee shall stand discontinued.

21

• TERMINATION OF SERVICE

I) The appointing authorIty can terminate the services of a confirmed employee by giving

him due notice in writing without assigning any reason The notIce period is one month in

respect of employee, category A & B and period of three months In respect of employees

in category C & D

The services of a temporary employee can be terminated by a notice of 7 days in writing

with out assigning any reason The services of an employee who has absented himself

from duty unauthority for more than ten (10) days may be terminated without any notice

or compensation

•:• DEFENCE AND PUNISHMENT

An employee who

a) Commit breach of rules, regulations or order of the corporation or

b) Commit breach of discipline t

c) Display negiigence or Inefficiency or

d) Commit or assist in committing acts of misappropriation or

embezzlement of funds, which belongs to or on meant to belong

to the corporation.

22J

e) Is convicted of an offence involving moral peptide

f) Is guilty of any super misconduct shall be liable to one or more of the following

punishment.

I) Censure: With holding of Increment or promotion for a specified period not exceeding

one year.

ii) Reduction to a lower post or to a lower stage in a pay scale.

iii) Dismissal without payment without any compensation in lieu of notice, without

prejudice to die generality of the terms the following acts and commission shall be treated

as misconduct:

I) Wiliful in subordination or disobedience whether alone or in combination with other to

any order of the superior.

2) Theft, fraud or dishonesty in connection with corporation property.

3) Willful damage to or loss of corporation goods or property.

4) Taking or giving bribes at any illegal gratification.

5) Habitual absences without leave for more than 10 days.

6) Riotous or disorderly behavior during working hours in office premises or any act of

misconduct.

7) Making false or miss-leading statements.

8) MalIngering

23

9) Striking or inciting other to strike In contravention of the provisions of any law rule

having the force of law.

10) Go siaw

11) TemperIng with record.

+ PROCEDURE FOR AWARD OF PUNISHMENT

The appointing authority, in the case of an employee is competent to

award punishment. For tile punishment of dismissal the following

procedure shall be compulsory:

1. A charge sheet along with a statement of allegation leveled against the employee shall

be served on him while serving the charge sheet the employee hall be given reasonable

time not being less than seven days to explain his position and br produce any evidence in

his defense. He will also be allowed to be heard in person, if he wishes so.

2. An Inquiry officer shall be appointed to examine the defense so offered by accused and

to give a report their on indicating whether or not the charges made against the employee

are established.

The report of Inquiry officer must be submitted to the competent authority, which may

accept or rejed or for reasons to be recorded in

24

writing order a fresh Inquiry on the receipt of final report inquiry to competent authority

shall give his decision.

Provided where the appointing authority happens to be lower than chairman, Executive

Director, Zonal Head as the case may be shall be obtained before passing an order of

dismissal.

+ THE DISCHARGE OF A PERSON

a) Appointed on probation

b) Appointed otherwise than under contract to held temporary appointments, on the

expire of period of appointment

c) Engaged under contract in accordance with terms of his contract does not amount to

dismissal within meaning of this regulation.

•:• SUSPENSION

Where for the purpose of conducting an inquiry against an employee the competent

authority if consider it necessary, can suspend the employee- however the suspension

period in the case of employees of category, A or B, is fifteen days.The order of

suspension shall be In writing and shall take effect immediately or being sent to the

employee by hand or by registered post at his last known address during the period of

suspension. The employee is paid a subsistence allowance equal to 50% of his pay. If the

employee are not found

25

guilty The suspension penod will be treated as duty He will be allowed full amount, as he

was drawing before his suspension

+ :APPEALS AND APPLICATIONS FOR REVISION AND REVIEW

An employee has the right of appeal or making an application for revision or review

against any of the punishment imposed under regulation NO. 30.

The review applications can be addressed to the following authorities according to

category of employees.

a) In the case of employees in category ‘D to the Board Which shall the same to the

standing committee of the three Directors

including the Chairman The committee shall consider the application and submit it

recommendations to the Board for such final order as the latter may deem fit to make.

b) In the case of other employees the authority next higher to that which passed the order

In question provided that in every case, where the employee concern so desire he will

have a right to be heard in person before the authority competent to decide the application

or appeal (Standing Committee) in the case of category ‘D’ employees as the case may be

The appeal and revision application must be supported with the following documents.

26

a) It shall contain all materials, statements and grounds relied upon and shall be

completed in all respect, it self

b) It shall specify the relief desired.

•:• THE WAGE AND SALARY ADMINISTRATION OF

NADRA

1. PAY SCALES

A:saif

Grade Designation pay scale

1 N.OJguards/S.guards 1411-83-3154

2 Qasld/S,G/S.S.G/D river /R.S/L.O 1615-98-3526

3 S.OJS.R.S/S.driver 1689-93-3642

4 0. asst/Typest/J.T.O/J. PC.0 1860-108-4128

5 S.0 A/T.0/Pc 01922-121-4463

6 A.S/S.TI.0/S.PC.O 2422-126-5278

7 Superintendent 3001-263-8604

B:Offlcers

8 E.0 3051-239-8191

9 A.M 4362-335-10059

10 Dy.M 5454-417-11709

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11 M 7829-431-14290

12 A.G.M 7861-435-14392

13 Dy.G.M 9142-452-15922

14 G.M 10659-570-18067

• SECRETARIAL STAFF

Designation

Steno-typist 2106-118-4584

Stenographer 2497-163-5920

Private Secretary 2679-229-7488

• MAINTENANCE STAFF

Designation

1) Asstt, Electrician, Asstt. Mechanic 1469-81-3170

Asstt. Mason, Asstt. Carpenter Asstt. Plumber,

Asstt. Painter, Asstt. Quantity Surveyor

2) ElectrIcian, Mechanic, Plumber, Carpenter, Painter, Quantity Surveyor, Garage

Supervisor,

Security Guard, I/C Mason 1671-105-3876

28

3) Electrical Supervisor, Sr. Carpenter,

Senior Painter, Civil Supervisor,

Sr. Quabtity surveyor, Mechanical 2116-138-5014

4) Supervisor, Sr. Plumber, Building Caretaker,

Lift Supervisor, Building SupervIsor 2497-163-5920

• ALLOUNCES

CVNVEYANC

a)The conveyance allowance has been enhanced to Rs. 450/- per month

b) The employees who owns possesses a scooter/Motorcycle, registered in their names

and which I under their use, would be paid scooter/Motorcycle Maintenance Allowance

at the rate of Rs. 600/- per month.

2 TECHNICAL ALLOWANCE

a) Technical Allowance to the Telephone/Telex/Fax Operators, Franking,

Machine/AdremaOperators,AssistantMechanical/Electricia ns, Photostat Machine

Operators, GestetnerOperators, Lift Operators, Assistant Lift Mechanics Rs. 100/-per

month.

b) Technical Allowance to Central Unit (CPU) Operators In Grade-4 to 7 will Rs. 300 per

month.

29

3 OUTDOOR/CYCLE STAND ALLOWANCE

Out-door Duty Allowance to employees In grade 1 to 3 will be Rs. 150/-per month. Cycle

stand charges at the rate of R. 50/- per month shall continue to be reimbursed.

4 EDUCATION ALLOWANCE

The Children Education Relief/Education Allowance shall be paid to an employee at a

uniform rate of Rs. 300/- per month per child for all children either school/college going

or receiving religious education, for up to a maximum of four children and subject to a

maximum of Rs. 1200/- per month.

5 WASHING ALLOWANCE

All employees who are provided with liveries and uniforms I.e.

Drivers, Quasids, Naib Quasids, Security Guards, Gardeners,

Record Sorters, Gestetner

Operators, Sanitary Workers, Lift man, Subedars (Security),

Electricians, Mechanics, Carpenters and Painters, shall be paid

Washing allowance © Rs. 120/-per month.

6 CASH HANDLING ALLOWANCE

The Cash Handling Allowance shall be paid to the employees in a manner stated below at

the following rates:

30

Employees in Grade 1 to 3 Rs. 250/-p.m instead of RS, 200 p.m. Employees in Grade 4 to

7 RS. 350/-p,m. instead of Rs. 300 p.m.

I) dealing in cash upto RS. 0.5 million p.a.

ii) Dealing In cash for more than Rs. 0,5 million

RS. 450/-p.m. instead of RS, 300 p.m. per annum

lii) Dealing In cash, at cash counters for Rs- 600/-p.m. Collection of premiums up to

Rupees one million per annum

lv) Dealing in cash, at cash counters for Rs. 750/-p.m.instead of Rs,500/p.m.

collection of premiums of more than Rupees one million per annum

v) Dealing with Insurance policy stamps, Rs- 250/-p.m. Insurance fee stamps and revenue

stamps etc.

7). WINTER ALLOWANCE AT HILL STATIONS

The employees in grade 1 to 7, SS-I to SS III and MN-i to MN III post at prescribed hill

stations which are exposed to extreme cold climate will be paid winter allowance @ Rs.

500 per month from November, to April each year.

31

8). SUBSIDY

1. House Maintenance subsidy

2. Effective from 1.1.1997 has maintenance subsidy shall be paid © 15% of pay

3. Utility A subsidy at the rate of Rs. 300 per month shall be paid on account utility

expenses.

10 HOUSE BUILDING LOAN AND CONVEYANCE LOAN

1. House Building Loan

An additional budget of Rs. 20 million has been allocated, on all

Pakistan basis, for the purpose of granting house building loan.

2. BIcycle/Motor Cycle/Scooter/Advance

I. For Motor-cycle/scooter from Rs. 40,000/- to Rs. 50.000/- or Natural cost which over

in less.

i For bicycle from Rs. 2500/- to Rs. 3500/- or actual cost which ever Is less.

11. DAILY ALLOWANCE

The rate of daily allowance shall be as under Pay upto

Rs. 2000/-

Rs, 220/-per day From Rs. 2001 to 3500/-

32

Rs. 280/- per day From Rs. 3501/ and above RS.

360 1/- per day

ii) In case an employee does not in the hote1 and does not claim expenses in this regard,

such employee can claim additional 50% of daily allowance in lieu of hotel expenses.

However, the expenses on account of hotel accommodation shall be paid to employee ©

1 1/2 times or 3 tImes of rate of Daily Allowance stated above for different cItIes

respectively as prescribed for officer

12. FUNERAL EXPENSES:

- The limit of Funeral Expenses has been increased from Rs. 3000/- to Rs, 5000- for the

employees in Grade 1 to 7, as 111 and MN-I to MN-I

MEDICAL FACILITIES

A) Outdoor Treatment/Cost of Medicine

I) Rs. 6000/- per annum for unmarried employees

ii) Rs. 7800/- pr annum for married employees

B) Out of Hospital Emergency/Specialist Treatment

I) Ps. 2000/- for single employee

Ii) Rs. 4000/- for married employee

33

C) Confinement For Delivery at Residence

The rate of confinement for delivery at residence has been increased from Rs. 1500 to Rs.

2000/- per delivery upto a maximum of 5 deliveries.

D) Special Medical Relief

Hepatitis-C has also been included In the list of specified chronic diseases

for allowing special medical relief.

E) Dental Treatment

The consultation fee for dental treatment shalt be counted for against out of

Hospital Emergency/Special treatment

F) Provision For Wheel Chair

A wheel chair shall be allowed only to the disable employees,

G) Provision of Artificial Limbs

Artificial limbs shall be provided to the disabled employees in case to case basis

34

S.ThTE LIEE OF PAKISTAN

CHAPTER NO 4

8c 1’4 Ic I 14

INSTI FUTE OF BUSINESS AND MANAGEMENT SCIENCES

N.W.F.P. Agricultural University Peshawar

SALES & DEVELOPMENT DIVISION

The functions of this division cover research and planning field manpower development,

advertising and promotion and agency management. Corporation’s growth and financial

stability largely depend on the operational efficiency of this division to achieve adequate

annual growth of new business.

The principal office directly controls this department, all advertisement and material is

made by this department and circulated to all zonal and regional offices. It also provide

add to electronic and print media. A director marketing directly controls this department

and a G.manager, deputy general managers and other staff assist him to run the affairs of

this department.

During the year 1998-99, in addition to financial security and stability with a gainful

application of resources, NADRA provided life insurance coverage to 187,457

individuals a.nd procured Rs. 1,275.4 million as first year premium (within Pakistan).

Educated youth of the country are offered economic benefits of life insurance selling.

During the year 21,367 new people were inducted in to the profession as sales

representatives. A total number of 32,378 sales representatives, 7,465 sales officers and

3,147 managers actively participated during the year In the procurement of our Individual

life insurance business.

35

RESEARCH AND PLANNING

a) Market Research

b)Product Development c) Planning

FIELD MANPOWER DEVELOPMENT

(a) Planning and designing of Manpower Development strategy

(b) Programming and Evaluation

•:• ADVERTISING AND SALES PROMOTION

(a) Sales promotion and publications (b) Advertising and publicity

(b) Press Relations

+ AGENCY OPERATIONS

a) Evaluations

(b) Promotion & Development

(c) Motivation

Marketing department of NADRA have more than 100000 well trained and professional

field force as one of the biggest marketing department of any organization in the

country .The agency department keep the record of all the field staff in the zonal office,

sector offices issues code numbers to field workers and maintain their all business record.

It also deals with licensing authority and all

36

licenses of the field staff are send and received through this department. This department

is controlled by the zonal head and run through a manager with the help of other

supporting staff. It also keeps the record of promotion of the field workers and other

related matters of the field force. The sale representatives (S.R), play a key role.

Consequently upon his selection, the SR received some basic training in sale

management marketing, and on the job training the SR works under the supervision and

guidance of sale officer. After two years, service as sale representative he is eligible for

promotion, if fulfil other condition necessary for promotion.

+ Conditions for promotion

A). From SR to S.O

I) Must have secured minimum P.s. 75000/- FYP during immediate preceding two

Ii) Calendar year, but in any one calendar year, the FYP should not be less than Rs.

25000

iii) Must have at least 20 policies in force on different lives

Iv) Must have achieved a minimum second year persistency of 70% In the Immediate

preceding year

v) Must have Achieved a minimum renewal persistency of 70% In the immediate

preceding year

37

B) From SO. to S.M

The sales officer must have secured minimum Rs. 250000/- FYP In the immediate

preceding 2 calendar years, but the FYP in any one year must not be less than Rs.

60000/-.

I) Must have minimum second year persistency of 70% In the immediate preceding year.

ii) Must have at least 8 policies in force in his organization.

lii) Must have minimum renewal persistency of 90% in the Immediate preceding year.

There are two kinds of premiums the FYP and renewals the FYP.the first year Premium

Is the new business of the corporation In the NADRA Insurance, all new business Is

scrutinized by the under writers of the new business.the new business department deals in

New proposal and after a thorough checking a policy proposal is accepted and an FPR

(first premium receipt) is issued to the policyholder. It also after Issuing FPR to the

customer Issues a commission copy to the A/C department. It also maintains the record of

all the field force of the zone. During 1998-99 insurance coverage to 187,457 individuals

and procured Rs. 1,275.4 million as first year premium (within Pakistan) had been

achieved through this department.

38

SThTE LIF OF PAKISTAN

CHAPTER NO 5

L.J r1 r I J A

DEPARTMENTS

INs [ OF BUSINESS AND MANAGEMENT SCIENCES

N.W.F.P. Agricultural University Peshawar

E

Human Resource development:

HRD plays a key role in any organization it is busy to impart skill and knowledge to the

field force it hold workshop, seminars and meeting to share the knowledge of those

dignitaries with other members of the organization HRD has hired many competent

people who are busy day night to solve the problems of field workers This dept arranges

training programmes for field force market orientation programmes for sales managers

and other useful training programmes for all field workers They also educate

management about the new changes in the working of NADRA .the dept is controlled by

a director and general manager

There are also academies are working under this dept at regional level and they also

uphold the knowledge of instructor who are working in the HRD human resources

development division, through Its 26 training centers at zonal level and 3 training

academies located at Karachi, Lahore and Rawalplndl, trained 20,061 employees and

field personal by conducting 1,442 courses and seminars ranging from basic training

courses to advanced courses like agent development programmes, management

orientation study course and marketing management series of life Insurance marketing

and research association (LIMRA), USA Some new courses/programmes

39

were also Introduced both for office and field staff e.g. Time management, delegation

skill, accounting functions, legal aspects of life Insurance, investment securities plus

returns, customer service, underwriting workshop, seminar on new Insurance plan, PHS

underwriting, claims and how to conduct Inquiries, etc. these courses were held and

conducted at principal office. In addition, officers and staff were nominated for short

courses ranging from 3 to 5 days to different institutions like PakIstan institute of

management, employers federation of Pakistan, national institute of public

administration, institutes of chartered/management of accountants of Pakistan, etc.

During the year, a total number of 31 students completed FLMI, 10 associate of customer

services (ACS) and 8 associate of agency administration (AIAA) specialized courses. Six

books were reprinted during 1999.

A total number of 1927 students/employees completed different computer training

programmes at NADRA computer training centers situated at kasur, jhang, shikarpur and

Karachi.

Human Resources Development Division, through its 27 Training Centers and three

Training Academies at Karachi, Lahore and Rawalpindi trained 20,986 employees and

field personnel by conducting 1,562 courses and seminars ranging from Basic Courses

40

I

to Advance Programs like ADP, MOP, MMS of L1MRA, USA against 1,439 courses

attended by 20,772 partIcipants In 1995. This year, some new and Innovative programs

were introduced both for office and field e.g. Office management, commitment, business

Communication, Synergy for Excellence, Scientific Planning and ISO 9000. Another 260

persons attended computer programs at the Shikarpur, Jhang and Kasur Centres under

Prime Minister’s Literacy Programme. The Division also nominated 63.2 officials to

renowned institutions like PIM< NIPA, Petroman. One officer was nominated to attend a

course in Tokyo, Japan. Out of 1485 who appeared in the FLM1, 943 qualified different

papers, 33 completed FLMI, 943

Budget and accounts:

This dept also plays a vital role In any commercial and noncommercial public or private,

big or small organization finance being the life blood of every organization that is why.

this deptt plays a vital role in NADRA. This deptt is divided In to two sections

commissions, budget & accounts .the deptt is headed by Zonal accountant with the help

of other professional staff .the commission section Is provide services to the field force, it

maintain their records issues commission statements. to the field

41

force it approves renewals and conceived loan to the staff and

field force

Budget and account section is providing services to workers the corporation it maintains

their records accounts and issue income statement of it also deduct income tax and other

charges from the accounts it distribute salary chicks to the workers This section also

maintain the records of premiums of policyholders

Budget sections of NADRA looks In to future requirements and make planes accordingly

Internal Audit

THE sole responsibility of audit deptt is to carry out regular audit of NADRA accounts.

This Is done in order to Insure that all entries and vouchers are recorded carefully and

accurately. This insures the credibility of NADRA operations

Real Estate: -

Real estate is responsible for maintenance and upkeep of corporation’s real estate assets

including buildings, plots and construction of new building projects throughout the

country. At the time of nationalization of life insurance business in the country in

42

•1

1972, NADRA had 27 buildings and 12 plots, and the book value of these assets was Rs

125 million

At present NADRA owns 53 commercial buildings, 10 residential buildings and 18 plots

The book value of its assets has reached Rs 2, 708 8 million In 1999, which was Rs 2,

660 3 million in 1998 Gross rental income of real estate for the year 1999 was Rs.329.5

million as against rental incOme of Rs.280.4 million in 1998, registering as increase of

Rs.49.1 million over preceding year’s income.

The following new buildings were completed during the year

1999: -

NADRA building, Hyderabad - phase —H

NADRA building, mirpur khas

NADRA building, larkana

State. life building, Faisalabad

NADRA building, Gujarat

NADRA building, Di khan

The corporation has plans to construct beautiful buildings in all the zonal headquarters

where the corporation has purchased plots. The buildings would be used mainly for

accommodating NADRA’s own offices in these cities.

It Is real estate division’s endeavors to keep Its buildings and assets In very good

condition as these buildings reflect corporation financial strength and give confidence to

the policyholders. Investment in real estate also provides hedge against inflation.

Computerization: -

Computer division has resolved Y2K problem in house on

VA)(/VMS environment at principal office as well as in Unix oracle

environment at computerized zones.

Computer division is in a process to replace environment at principal office from

COBOL to Unix oracle. Software developed in this respect by M/s. cresSoft is under

testing phase. Purchase of new hardware for principal office and six zonal offices Is in

process.

k

STA LIF OF PAKISTAN

CHAPTER NO 6

SERVICES

INSTITUTE OF BUSINESS AND MANAGEMENT SCIENCES

N.W.F.P. Agricultural University Peshawar

L.

POLICY HOLDER SERVICE -

Good underwriting is our only mean to e the quality of business being procured for

insurance coverage. In the year 999, strict measures were taken to have good quality

underwriting, which will definitely help us to cope with the increasing trend of surrenders

and early death claims. New policies in respect of individual life business totaling

187,457 were issued for sum assured amounting to Rs.20, 875.9 million, as compared to

last year’s new business figures i.e. 226,646 policies for sum assured ofRs.21, 750.0

million.

Better service

Policyholder’s services Of course necessary and fundamental for carrying good

reputation among policyholders, which helps retaining business and increasing new

business. Besides improving routine

L

procedures, policyholder’s se counters have been established in majority of the zonal

offices to provide one window service to our valued policyholders. The remaining zones

are in the process of finalizing arrangements for establishment of such counters

Problems being faced

By PHS officials in the zones in providing quality service to the policyholders were

identified. Most of those problems have been solved and resultantly qua]ity of service has

started to improve. Extensive training courses have also been conducted for

PHS/NB/claims personnel to improve quality of service.

After the claimants submit the required documents/evidence, it is the responsibility of the

corporation to settle the claim promptly. During the year under review, the corporation

admitted 5,379 death claims cases and claims amounting to Rs.565.2 million were settled.

During the yearl999, 16,180 policies with sum assured/bonuses totaling Rs.1, 057.8

million matured. NADRA is facing problem while tracing policyholders that have

changed their

correspondence/residential addresses and has not intimated the corporation about the

same Advertisements were published in the newspapers for such policyholders to contact

respective zonal offices of NADRA to get payment of their matured policies This has

helped in reducing the number of outstanding maturity claims.

Policyholder service is one of the most important departments in NADRA insurance.

There are over 5.5 million policyholders insured with NADRA, 1.9 insurance. There are

over 5.5 million policyholders insured with NADRA, 1,9 million individuals and 3.5

million in-group life this deptt provide services to these policyholder. Good underwriting

is the only mean to evaluate the quality of business being procured for insurance

coverage. Better service to policyholders is of course necessary and fundamental for

carrying good reputation among policyholders, which helps retaining business and

increasing new business. Therefore, policyholders’ service counters have been

established in majority of the zonal offices to provide one window service to the valued

policyholders. The

L

remaining zones are in the process of finahzmg arrangements for establishment of such

counters. During 1999, 6,i8O policies with

sum assured/bonuses totaling Rs.1, 057.8 million inatured. NADRA is facing problem

while tracing policyholders that have changed their correspondence/residential addresses

and have not intimated the corporation about the same. Advertisements were published in

the newspapers for such policyholders to contact respective zonal offices of NADRA to

get payment of their matured policies. This has helped in reducing the number of

outstanding maturity claims.

New business:

NADRA crossed milestone during 1995 by collecting the FYP of Rs 2billion as

compared to rupees 1.2 billion during 1994

PHS:

In order to provide prompt to policyholder, new zones were established in the far-flung

areas of the country. Special attention is being paid to complaint received from the

policyholder

In 1995 a chairman complaint cell has been established to effectively attend to complaint

received from policyholders

This department is divided in to four sections.

They are as follows.

> Claim

Surrender

>Loan

> Alteration

Each and every section of this department plays an important role and this all comes

under the services of policyholders.

CLAIM: -

This section is always busy in distributing claims of the policy holders it has own

investigators and it investigates all claims and then recommends that a claim amount may

given to the nominees of the claimants.

It also looks in to all such maturity claims and those policies, which fall, mature all

payment and the claim section of the pohLvhnlder services gives bonuses. . During the

year 1999, the corporation admitted 5,379 death claims cases and claims amounting to Rs

565 2 million were settled

SURRENDER: -

This is also an important section of the PHS. All those police and their owner who does

not want to continue their policies requests and send their applications to PHS surrender

sections. Then the staff of this section scrutinises those applications and issues vouchers

of payment to the clients. After receiving of vouchers the A/C sections issues cheques to

the clients It also issues bonus certificates to the policyholders and keep their record of

polices in computers. Very technical and professional staff is recruited in this section.

L

LOAN: -

Loan section is also very important and busy in calculating and issuing loans to the

policyholders on their policies. All such policies that complete three years acquire

surrender value Loan is granted on every policy according to the surrender value of the

policy according to the new insurance ordinance rate of interest is reduced to 13% per

annum from 15% per annum. It gives the policy holders and extra benefit to get loans and

then repay their out standing amounts to the corporation, while the risk coverage of the

policy holder is infect with in the specified time and due of next premium of the policy.

ALTERATION: -

The alteration deptt is an other important of PHS. All such policies, which require any

alteration for example. Change of nominee, change of address, change of any other thing

in the policy directs their applications to the PHS, alteration section, and the concerned

authorities after altering the iequired thing in the pohcy send their policy documents to

the concerned policyholders

All these sections of PBS are inter link with other sections and professional staff with

trained officer are busy in providing the services to the clients.

SUSPENSE A/C SECTION: -

This section is an important section and giving an application to the manager PBS can

enforce all such policies, which due lapsed. The under writers of the PHS deptt

scrutinizes the applications and then revive and reinforce lapse policies .if there is any

requirement in the policy the premium is placed in suspense A/C and a provisional

receipt is issued to the client. Policy holder services is the heart of NADRA insurance, all

record of the policies are kept with the PHS deptt and all legal and official letters are

written and send by this deptt.

IoLLvaN1

‘9

S I SJIV NV

I E 1 I2 I

c I ‘ I

(Es 000)

Equity and liabilities 1997 1998

Share holder’s capital

In terms of articles 13 of the life Insurance

(Nationalization) ordinance 1972

Authorized capital 200000 200000

Subscribed, Called and Paid up capital 100000 100000

(Provided by federal govt.)

Reserve or contingency accounts

General reserve 18808 18808

Exchange Fluctuations Reserve 35806 392008

Balance Of life Insurance Fund

Business with in Pakistan 50730167 55126729

Business outside of Pakistan 279699 332846

Provision for staff Gratuity 33329 94597

Provision against

Loan 3785 2859

flouse property 878 714

Other receivable 13866 6760

Estimate liability in respect

Of outstanding claims, whether 2223440 2498404

Due or intimated

Amount due to other person or bodies )

Carrying on insurance business 19546 39416

Sundry creditors 776104 1507821

Premium and other deposits 242648 269508

Agent balance 232 264 183357

Balance of compensation pay able 591 591

Total liabilities 55034182 60574418

Assets:

Loans

On mortage of property with in Pakistan 1457 583

On stock and share 3340 3340

On Insurance policies 3577130 3927496

On personal securIty 126 126

Other considered good 246019 263183

Investment

Pakistan govt securities 30936470 36426642

Quated relizable value4773148 3800731

WAPDA bonds 600000 600000

LT.Kgovt securities 243684 247061

Bonds debentures stock 10000 2861

Term finance certificates 120800 41167577

Other debentures and debenture stock 12231 12231

of companies in corporated in Pakistan

Certificate of investment 1000 1000

Other guaranteed and preference stock 4750 4750

And shares of companies incorporated in Pakistan

Other ordinary stock and shareand debenture stock 12231 12231

of companies in corporated in Pakistan

quoted mkt value 4284197 4442227

Unquoted releasable value 330026 281276

Out of Pakistan quoted - 51339 66682

Holding in subsidiary companies 62950 62952

Less: provision for diminution in value of investment 47246 929239

House property in Pakistan 27622659 3046228

Less accumulated depredation 331698 385912

Agents, Balances 64896 55339

Out standing premium 1391699 1516051

Interest, devedent and rent outstanding 116583 99325

Interest, dividend and rents 1897703 2320385

Amount due from other person or bodies 5734 2736

Sundry debater, advances and deposits 480260 482410

Income tax refundable1200214 1455617

‘Cash

At bank

Ondeposit account 690491 1272740

On current account and In hand 1004214 911511

At call and short notice 155411 114160

In transit 118753 121550

Stock of stationary and print material16192 14480

Real estate maintenance stores in hand 1682 10230

Furniture, fixture, and office equipment’s 168663 164141

Vehicles 23081 13226

Balance of compensation receivable - 56008. 56008

Toal liabilities 55034182 60574418

C i’ 1’s4 P4 I C P4

As The NADRA enjoying a monopoly in the life insurance business. But in the late 90,s

government of Pakistan privatize the life insurance sector as a result foreign and local

companies are inter in to the life insurance sector their for it is very important that the

NADRA positively motivate their employees specially the field force which plays a key

role in the promotion of the business. For the promotions development of the business of

the corporation the following suggestions and recommendation is given;

1) As the field force plays a vital role in the business promotion the fore in decision-

making participation from sales force is important

2) The target which are give to the sales force should be achievable

3) The tangible benefits should be given to the S. R and S.O

4) For the development of insurance sense in the Society a mass campaign can be

launched through different medias, and documentary films.

5) Special Policies must be adopted for government servants, keeping in view their

financial position and grades.

6) Rural areas must be given more attention and saving in these areas should be

mobilized through life Insurance.

7) House wives and female should be motivated for the purpose female

8) Although the corporation has extend more facilities to their staff but the

accommodation is ignored. The corporation has constructed commercial PLAZAS in

various cities of the country. It is suggested that staff columns like, state bank National

Bank, and other Institution of the country for the benefit of the staff.

c c r L.. i..i i c r.

At evident from the annual progress reports and other documents the corporation has

made a progress and development. It has provided a life Security Protection to about 4.00

million person of the country. Apart from this it provides self fmance jobs to thousands of

the countrymen, and mobilized the country, economic and financial resources, and

cemented the national economy. We hope that the corporation will play its important role

in the development of National Economy.

I

BIB LI Q F’ HY

• H .siddiqi asrar practice and law of banking in Pakistan” 5 edition royal book

company .1993

• becenzo, adivid.”Human resource management , 4 edition, John wiley &sons mc, 1983

• Pakistan & Gulf economist Karachi Sep 1997

• Pakistan &gulf economist Karachi Feb 1998

•

• www.statelife.com.pk/main html

• www. brecoder . corn/insurance html

• w

• www. Pakistaneconomist.corn/rnain. html

• www . altavista . corn/insurance/I ifeinsurance

• ww

)

• www.statelife.com

• www . yahoo. corn/bus iness&econorny/hystory/i nsurance/genral. html

• Freed luthans” organizational behavior” 3’ edition macgrahill corporation, 1994