MUSC Education & Student Life Communication Forum July 28, 2010 Dr. Darlene Shaw, Associate Provost.

MUSC Education & Student LifeMUSC Education & Student LifeCommunication ForumCommunication Forum

July 28, 2010July 28, 2010Dr. Darlene Shaw, Associate ProvostDr. Darlene Shaw, Associate Provost

Agenda• Wins!• Appreciation Prizes!!• Major FY2010 Accomplishments• Pillar Goal Accomplishment• Year End Financial Update• Employee Recognition Celebration!!!• Questions & Answers• Announcements/Updates

Shantee FosterNew Post Doc

Meghan GerrityPermanent FTE

Services ProgramCoordinator I

15 Summer Kids’ CampCounselors

Wellness Center

Enrollment CAPS

WINS!

Welcome to the ESL Team!

Barbara Bozarth Amy Leaphart Jim TomsicDianne Terry Julie Reese Rebecca MuellerPat Cassano Rhonda Ferris Mary Ellen Lenhardt

Sandra Morris

University Applause AwardsWINS!

Excellence in Action!

Wins!

Wellness Center

•Kids Program revenue

$195,814; 41% improvement

•8% Membership Growth

•Total revenue increased by 10%

or $196,029

CAPS

•Dr. Alice Libet awarded the Outstanding

Clinical Supervisor for

2010

CAE

•Humanitarian Grant

Dr. Lisa Kerr Dr. Tom Smith

Wins!

Compliance

•Federal Direct Student Loan

Program

Cecile Kamath & Financial Aid Office

•Higher Education

Opportunity Act

Willette BurnhamAlicia Lockard

Acquired New Technology

•City SlickerGeoff Freeman

Larry Owens

•Point & ClickBarbara Bozarth

Julie ReeseSuzanne SmithBryan Moten

Christy Huggins

Initiatives

•New Student Orientation

•Student Social Networking

•Faculty Convocation

Wins!

University Strategic Plan Report DesignTom Hamm

ETS Invested

$340,000 in Classroom

Technology &

Upgrades

Geoff Freeman

Renovated HSC

Auditorium

Susan Fox

NCBI Leadership 2 Students & MUHA Employee Dr. DaNine Fleming

Wins!

Success FactorsDianne Terry

Commencement

Enrollment Management

Sandra Morris &

Pat Cassano

Sustainability

Barbara Bozarth

St. Luke’s Chapel Historical Art ExhibitLisa Fennessy

THANK YOU!!!THANK YOU!!!

Six Appreciation Prizes!!

Six Appreciation Prizes!!

Connecting with You!Connecting with You!

TitleTitleESL

Employee Appreciation

Highlights of FY2009-2010

FY2009-2010 Major Accomplishments

• Wellness Center– All time high total revenue of $2.6 million– Added 670 new members; record high membership count– Renovated bathrooms and created two family changing

areas– Purchased new fitness equipment (e.g., treadmills)– Implemented new software to manage business operations– Expanded the Kids Camp– Hosted 2-mile Fitness Walk/Run – Added several new programs (Spinning & TRX)

FY2009-2010 Major Accomplishments

• Student Health– Developed online flu assessment tool which was adopted

by area colleges and the South Carolina Hospital Association

– Established a phone triage to screen students with flu-like illnesses

– Developed a pod cast to educate MUSC students on ways to prevent infection and transmission of the flu

– Setup satellite clinics at the library and classrooms to administer flu vaccines

– Administered over 1,970 seasonal flu vaccines and 1,200 H1N1 vaccines

FY2009-2010 Major Accomplishments

• Counseling & Psychological Services– Continued anonymous online screenings – Expanded online library resources for students– Provided services to 20% of the student body– Facilitated new educational workshops including

stress reduction in preparing for professional boards

FY2009-2010 Major Accomplishments

• Education Technology Services– Completed year three of a nearly $1m classroom

technology upgrade project– Invested nearly $340,000 in education technology and

upgrades for 36 centrally-scheduled classrooms– Supported globalization initiatives by providing the latest

telepresence technologies to enable real-time collaboration and technical support

– Co-produced pod cast to support Student Health– Upgraded technology in HSC auditorium and executive

conference room

FY2009-2010 Major Accomplishments

• Enrollment Management– Converted to the Federal Direct Student Loan

Program (Direct Lending)– Promoted Lyla Hudson to Director of Admissions– Implemented procedures to comply with the

South Carolina Illegal Immigration Reform Act– Streamlined the process for updating the MUSC

Academic Bulletin with course and program changes

FY2009-2010 Major Accomplishments

• Student Programs– SGA & SPO offered 45 programs to over 13,000

participants and in collaboration with the MUSC Cultural Projects Council, hosted the first Annual MUSC Art Walk in historic Charleston for over 850 attendees 

– Added NCBI to formal curriculum in two colleges– Trained 170 staff/faculty and 666 students during the year– Hosted the Commission on Higher Education’s Annual

Campus Safety Conference– Created the MUSC online student directory– 24% of the student body volunteered 17,632 hours of

community service, up 9% from prior year

FY2009-2010 Major Accomplishments

• Center for Academic Excellence/Writing Center– Offered interprofessional courses in Humanities to students in all

six colleges– Expanded hours of operation to accommodate increased requests

for services– Sponsored MUSC Writes-24 Hours, archived at the NCTE

National Gallery of Writing as part of the National Day of Writing– Conducted scholarship resulting in six papers being accepted in

peer-reviewed journals– Developed online student satisfaction surveys for individual study

skills sessions and supplemental instruction groups– Held successful second annual Mini-Medical School for aspiring

undergraduate students seeking admission to the COM

FY2009-2010 Major Accomplishments

• Creating Collaborative Care– Established IP710, “Transforming Health Care,”

course in the formal curriculum– Continued interprofessional (IP) Day and overall

satisfaction with IP Day increased by 10%– Expanded student participation in the Jr. Doctors

of Health Program

FY2009-2010 Major Accomplishments

• Administration– Revamped all ESL websites to University Standards– Prepared monthly Web Analytics/Trends– Converted Employee Performance Evaluations to new HR

paperless system for 140+ employees (Success Factors)– Crafted exhibits capturing relevant historical events for the

new Dental Building & Colbert Education Building– Received Annual Report Awards: Print Industry of the

Carolinas Award (PICA) & the Higher Education Business Marketing

– Sponsored four weekly marketing features pertaining to Education and Student Life on the University’s homepage

FY2009-2010 Major Accomplishments

• Division of Education & Student Life– Enhanced the educational experience of our student body

• Achieved 97% overall student satisfaction • 97% of students believe they made the right choice

in selecting MUSC– 92% of ESL staff is pleased to be working at MUSC– 92% of ESL staff evaluate the culture as valuing diversity– Professional Development

• NCBI, MUSC Excellence, Team Skills, Leadership and various technical training

– Communication, team & individual recognition• Quarterly all staff communication forum

ServiceService

Provide support to Provide support to International Program International Program

Development as Development as evidenced by a 25% evidenced by a 25%

increase in the number increase in the number of international students of international students

provided services provided services through ESLthrough ESL

Supervisors set a Supervisors set a good, positive and good, positive and

professional example; professional example; staff ratings improve staff ratings improve

by 4%by 4%

Total expenses will not Total expenses will not exceed the FY10 exceed the FY10 revised budgetrevised budget

(Not to exceed 10% (Not to exceed 10% utilization of reserve utilization of reserve funds for one-time funds for one-time

major expenditures)major expenditures)

33% increase in 33% increase in Interprofessional student Interprofessional student

events/activities events/activities sponsored by ESLsponsored by ESL

PeoplePeople QualityQuality FinanceFinanceGrowth Growth

ESLESL

90% of students agree 90% of students agree they made the right choice they made the right choice

by selecting MUSCby selecting MUSC

Students evaluate ESL Students evaluate ESL services with an overall services with an overall

satisfaction rate of 90% or satisfaction rate of 90% or higherhigher

90% or more of ESL 90% or more of ESL Faculty and Staff are Faculty and Staff are

pleased to be working pleased to be working @ MUSC@ MUSC

75% of graduating 75% of graduating students agree their students agree their understanding of the understanding of the contributions of other contributions of other professions to health professions to health

care delivery or care delivery or research increased research increased

through their through their experience @ MUSCexperience @ MUSC

90% or higher of 90% or higher of Faculty/Staff believe Faculty/Staff believe they made the right they made the right choice in selecting choice in selecting

MUSCMUSC

85% or higher of 85% or higher of Faculty/staff & Faculty/staff &

students evaluate students evaluate MUSC’s culture as MUSC’s culture as valuing diversityvaluing diversity

As we begin our pursuits in As we begin our pursuits in Excellence Excellence – we will be striving to reach or exceed the top quartile in most key areas (some unmeasured as indicated below). – we will be striving to reach or exceed the top quartile in most key areas (some unmeasured as indicated below). Once benchmark data are available, we will establish step goals to move forward and toward higher levels of achievement. Once benchmark data are available, we will establish step goals to move forward and toward higher levels of achievement.

5% improvement in 5% improvement in employee response employee response

to supervisors to supervisors recognizing recognizing

individual effortsindividual efforts

Year End Financial UpdateYear End Financial UpdateWendy Littlejohn, MBA, CPA

July-August 2010 Harvard Business ReviewJuly-August 2010 Harvard Business Review

Strategy

Financial Challenges

Results

FY09-10FY09-10

Poor Economy (National & State)Poor Economy (National & State)

$214,893 or 11% State Cut $214,893 or 11% State Cut

No COLA/PFP IncentivesNo COLA/PFP Incentives

5% Overall increase in revenue streams5% Overall increase in revenue streams

$174,361 ARRA Fund $174,361 ARRA Fund

Control costs & prioritize expendituresControl costs & prioritize expenditures

$1.1 million operating margin$1.1 million operating margin

Willingly supported MUSC VPAA Willingly supported MUSC VPAA (i.e., mission of the University)(i.e., mission of the University)

Team Spirit!Team Spirit!

ESL Financial OverviewESL Financial Overview

OperatingCosts $2.2m

Personnel Expenditures $7.1m

$10.4m Budget

58% Student Fees, Applications, Transcripts & Matriculation 20% Wellness Center 17% State Appropriations 3% Miscellaneous 2% ARRA (Stimulus) Funds100%

68% of the Division’s total cost is spent on personnel

21% of the Division’s budget is spent on operating costs$910,140 Contractual Services$585,361 Supplies$418,487 Equipment, Fixed Charges, IT & Other$322,488 Student Activities & Scholarships

Support University-wide Initiatives $1.1m

11% transferred to the VPAA office

100%100%

ESL FY2009-10 Financial OverviewESL FY2009-10 Financial Overview

Revenue/Services

Note:Note:

Student fees are our Student fees are our largest source of largest source of revenue and we revenue and we provide outstanding provide outstanding services evidenced by services evidenced by an overall satisfaction an overall satisfaction rate of 97% (2010 rate of 97% (2010 student survey).student survey).

Personnel Expenditures

20082009

2010

Year

$7,040,051

$7,121,900

$7,059,139

$ 6, 980, 000

$ 7, 000, 000

$ 7, 020, 000

$ 7, 040, 000

$ 7, 060, 000

$ 7, 080, 000

$ 7, 100, 000

$ 7, 120, 000

$ 7, 140, 000

Year

Your Text here

What’s next? Depends largely on the economy

FY2010-2011FY2009-2010

Value employees

Customer satisfaction

Continuous improvement

Continue to be fiscally responsible and support the mission of the Medical University of South Carolina

1Success Factors

All electronicRating scaleSelf assessPillar goal

Due Prior to September

15

2Pay for

Performance

•Nothing approved at this

time•If approved,

may be centrally funded

3Planning

Document

•Updated job duties

•Due before Nov 1

Employee Performance Review

July-August 2010 Harvard Business ReviewJuly-August 2010 Harvard Business Review

Organizational Success = Empowered Employees

Employee Recognition!

• Animated fireworks will appear on screen

2009-2010 Selection CommitteeTHANK YOU…

Susan Fox – ChairRhonda Walters Janis NewtonJulie Reese Wendy SosebeeJim Tomsic Candy HallLinda Kinloch Christy Huggins

Steve Zimmerman

Mary Ellen Lenhardt

2010 Fourth Quarter Staff Recognition Winners!!!

Pat Cassano

BenitaSchlau

MUSC ESL MUSC ESL Employee of the Year!Employee of the Year!

MUSC ESL MUSC ESL Employee of the Year!Employee of the Year!

“Awesome Person”

•Dependable•Trustworthy•Considerate•Team spirit•Goes Beyond•Never says “no”

2010 2010 Winner!Winner!

Text 1

Kevin Kevin SmuniewskiSmuniewski

Man can learn Man can learn a lot from a lot from

fishing – when fishing – when the fish are the fish are biting, no biting, no

problem in the problem in the world is big world is big

enough to be enough to be remembered. remembered.

– – Orlando A. BattistaOrlando A. Battista

2010-2011 Selection CommitteeSusan Fox – Chair• Kevin Smuniewski• Martha Lipton• Scott Lewis• Dorothy Roper• Ashley Stuckey• Miriam Hutto• Bryan Moten• Kyle Connelly

Comments

LeadershipAppreciation

Questions?

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Weddings

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Family Additions Other

CONGRATULATIONS!Best Wishes!

MUSC Education and Student Life... Connecting for Success