Education & Student Life Communication Forum October 26, 2011 Dr. Darlene Shaw Associate Provost

Education & Student LifeEducation & Student LifeCommunication ForumCommunication ForumOctober 26, 2011October 26, 2011

Dr. Darlene ShawDr. Darlene ShawAssociate ProvostAssociate Provost

“Provide the nation’s best learning

environment for creating transformative health care leaders.”

AgendaAgenda••Wins!Wins!••Sweet GreetSweet Greet••Trident United WayTrident United Way•Stakeholder Survey Results•Stakeholder Survey Results•Employee Appreciation•Employee Appreciation•ESL Strategic Plan •ESL Strategic Plan ••2011-12 Pillar Goals2011-12 Pillar Goals•Employee Recognition Program•Employee Recognition Program•Questions/Answers•Questions/Answers•Announcements•Announcements

Wins!Wins!

Applause awards for July – Sept 2011

Barbara BozarthLinda KinlochRhonda FerrisMichelle MuirDorothy Roper – two awards!Suzanne SmithDianne Terry

1Q Accomplishments:1Q Accomplishments:Developing Transformative Health Developing Transformative Health

Care LeadersCare Leaders• The Meeting Street Academy Minnows project,

funded in part by a grant from the National SafeKids Coalition, has begun. Through this program, interprofessional groups of MUSC students teach children water safety and swimming skills. We collaborated with MUSC Gives Back Office and the Wellness Center to start this program.

• Four webinars presented nationally about our IPE

work at MUSC: Two sponsored by the national AHEC association, one sponsored by the American Interprofessional Health Collaborative (AIHC) and one sponsored by the American Association of Colleges of Nursing (AACN).

1Q Accomplishments:1Q Accomplishments:Developing Transformative Health Developing Transformative Health

Care LeadersCare Leaders(continued)

• Junior Doctors of Health has received over $1,000,000 in grant funding for program support for the next three years. Grant projects include Meeting Street Academy, Duke Endowment and Department of Defense.

• The C3 office coordinated the MUSC IPID strategic

plan request for proposals for IP projects on campus. 33 proposals were submitted and 4 were funded by the university.

• Marilyn Mitchum presented at the National Occupational Therapy Program Director’s Meeting

1Q Accomplishments:1Q Accomplishments:Developing Transformative Health Developing Transformative Health

Care LeadersCare Leaders(continued)

Welcome to the team!– Jackie Gordon: AmeriCorps Student

Vista Program– Kelli Jenkins officially hired into our

department– Carol Lancaster hired part-time to

assist C3

1Q Accomplishments:1Q Accomplishments:Providing the nation’s best learning environmentProviding the nation’s best learning environment

• Student Health administered over 1,900 Influenza vaccines during the first quarter of this fiscal year.

– In 2010-11, Student Health gave a total of 1,730 flu vaccinations for the entire year.

1Q Accomplishments:1Q Accomplishments:Providing the nation’s best learning environmentProviding the nation’s best learning environment

• Tom Smith was elected to Faculty Senate and will serve as Secretary.

• Congratulations to Dr. Lisa Kerr! She and her husband welcome adopted son, Zak, to their family.

• CAE partnered with the CON to meet the writing needs of the HRSA Grant and was awarded $43,000 annually for three years.

1Q Accomplishments: 1Q Accomplishments: Providing the nation’s best learning Providing the nation’s best learning

environmentenvironment• Alice Libet and Suzanne Thomas are continuing to participate in

the self-study for the College of Medicine's re-accreditation process.

• DaNine Fleming chaired ESL’s Action Team Committee focused on team building and increasing respectful behaviors within ESL. Committee members were Kyle Connelly, Nancy Lemon, Jerone McDaniel, Marty Rivers, and Dianne Terry.

• Allie Averill recently received additional notes of appreciation

from her student patients.

• Alice Libet received a note of appreciation from the College of Nursing.

1Q Accomplishments: 1Q Accomplishments: Providing the nation’s best learning Providing the nation’s best learning

environmentenvironment 

•SGA hosted the 3rd annual MUSC Art Walk - 900 MUSC students/faculty/staff - best attendance to date! And SGA hosted MUSC SGA Improv Comedy Night - sold out the theatre - 97 student tickets sold and 17 non-students  •412 students, faculty and staff have participated in NCBI and other intercultural training and education workshops from July 1 – October 24, 2011

1Q Accomplishments: 1Q Accomplishments: Providing the nation’s best learning Providing the nation’s best learning

environment environment (continued)(continued) 

• Congratulations to Dr. Willette Burnham for her promotion to Adjunct Assistant Professor!

• Welcome to the team, Wendy Lee Miranda! Wendy Lee was hired part-time to assist the MUSC Gives Back Program.

1Q Accomplishments: 1Q Accomplishments: Providing the nation’s best learning Providing the nation’s best learning

environmentenvironment

– Student applications are up 20%

– Welcome Stacey Stallons to the team! Stacey was recently hired as a Student Services Program Coordinator.

1Q Accomplishments: 1Q Accomplishments: Providing the nation’s best learning Providing the nation’s best learning

environmentenvironment

· Entered into an annual service contract with the Medical University Hospital Authority for $63,000 to provide routine audio visual maintenance services for 46 additional meeting and conference rooms.

1Q Accomplishments: 1Q Accomplishments: Providing the nation’s best learning Providing the nation’s best learning

environmentenvironment     

•The Wellness Center enrolled 1,115 new members! Of these new memberships, 402 are students!

•Student Wellness Center New Hires:– Megan Brett promoted to Admin. Spec. II in Nursery– Interns Kelly Freeman and Tatiana Udalova– Robert Yanders new Temp. Human Svcs. Spec. II– Marvin Jolliffe new Tennis Instructor– Brett Bockenstadt and Jason Murphy new Boot

Camp instructors

1Q Accomplishments: 1Q Accomplishments: Developing Transformative Health Developing Transformative Health

Care LeadersCare Leaders

• Suzanne Thomas presented stress resilience advice to new CON and new CHP students based on ESL’s Wellness survey data

• Data shared with visitors from Georgia Health

Sciences about ESL’s successes, leading ESL to be viewed as a role model

• ESL student satisfaction survey data is being used to support the COM’s LCME accreditation application

1Q Accomplishments: 1Q Accomplishments: Providing the nation’s best learning Providing the nation’s best learning

environmentenvironment

• Employees received Pay for Performance increases!

• Jerone McDaniel successfully coordinated two financial literacy workshops: Loan Repayments for the Graduate Anesthesia Nurses Program CHP and Buying a Home. There were a total of 45 attendees.

• Thomas Hamm was recognized by Dr. Greenberg and Susan Hoffius for being a “creative genius” in designing exhibits for the opening of the Clyburn Center, the Israeli symposium, the graduate studies project and so much more.

1Q Accomplishments: 1Q Accomplishments: Providing the nation’s best Providing the nation’s best

learning environmentlearning environment(continued)

• Dianne Terry successfully coordinated a Human Resources Employee Evaluation training workshop for directors and managers.

• The ESL leadership team hosted an Ice Cream Social to thank ESL team members for their dedication to MUSC and to celebrate our Fiscal Year 2010-11 accomplishments!

SWEET GREET SWEET GREET MEETING ICEBREAKERMEETING ICEBREAKER

Get to know colleagues outside of your unit

Describe your role in the divisionShare a fun fact about your job

Trident United WayTrident United Way

Presented by: Whitney McLuen

Thank you for helping reach our goal of $200,000!

ESL Core Services Survey

Presented by: Dr. Suzanne Thomas

Completed by University Stakeholders, Summer 2011

Purpose Electronic anonymous survey sent to 48

stakeholders university-wide requesting their insights and feedback about ESL services

Survey completed by 71% (34 of 48 invited)

Overall Satisfaction

Overall rates of satisfaction for core services (% satisfied or very satisfied) were excellent Wellness Center=100% Student Programs=100% CAPS=100% C3=100% CAE/Writing Center=97% Office of Student Diversity=97% Educational Technology Services=93% Enrollment Management=93% Student Health Services=83%

Data Summary

We listed 62 specific services (approximately 6 for each unit) and asked stakeholders to indicate whether they felt a specific service provided was of high, moderate or low value to them

Percent endorsing “high value” ranged from 96% of respondents (CAPS evaluations for ADA accommodations) to 38% of respondents (Assessment of student-related pillar goal metrics)

On average, less than 5% of respondents rated any of the services as low value to them

When respondents did not rate the specific service as being moderate or high value, they typically indicated that they were unaware of the service (rather than indicate it was of low value)

Open ended Questions

Are there opportunities for ESL to collaborate with the colleges to streamline processes (reduce potential redundancies)?

1. Yes, databases

2. Student services of each college and the office of enrollment management

3. Better coordination of student surveys

Are there services currently provided by your college that you believe would better be performed centrally?[5 responses—3 were “No”]

1. BIT Team

2. Would like to see greater focus on student diversity (recruitment and retention) at the university level; are there affinity groups available for students across colleges?

Are there programs ESL should provide to students that are not currently being offered? [4 responses—2 were “No”]

1. Regular wellness series for entire campus/more universal study space

2. More diversity advocacy and support in this college

Take home message

High rates of overall satisfaction by stakeholders with ESL Services!

The vast majority (who know about the services provided in each unit) rated those services as moderate or high value

Some services provided by each unit were not well known by stakeholders

Each unit might consider how to better advertise its core services—when stakeholders know about them, they value them!

ESL Employee Appreciation

Education and Student Life2011-12 Strategic Plan

Why are we doing this?

• University strategic plan• Align ESL strategic plan• Right time• November 1 deadline

University’s VisionUniversity’s Vision

To be a leading and transformative To be a leading and transformative academic health centeracademic health center

Transforming Through Strategic Transforming Through Strategic InitiativesInitiatives

• InterprofessionalismInterprofessionalism• EntrepreneurialshipEntrepreneurialship• Innovation/TechnologyInnovation/Technology• GlobalizationGlobalization

ESL’s Strategic Planning ProcessESL’s Strategic Planning Process

Step 1: Stakeholder/Benchmarking DataStep 1: Stakeholder/Benchmarking Data

Step 2: Value Proposition StatementStep 2: Value Proposition Statement

Step 3: Vision StatementStep 3: Vision Statement

Step 4: Strategic Goals Step 4: Strategic Goals

Step 5: Create Objectives to Drive Strategic GoalsStep 5: Create Objectives to Drive Strategic Goals

Step 6: Implementation Plan Step 6: Implementation Plan

Timeline for ESL StrategyTimeline for ESL Strategy

ESL’s Strategic PlanESL’s Strategic PlanValue Proposition: Value Proposition:

We partner with the colleges, students, and othersWe partner with the colleges, students, and others to create a university to create a university experience that promotes students’ personal and professional growth, experience that promotes students’ personal and professional growth,

academic success, and well-being.academic success, and well-being.

Vision:Vision: Provide the nation’s best learning environment for Provide the nation’s best learning environment for

developing transformative health care leaders.developing transformative health care leaders.

Strategic Goals:Strategic Goals:1.1. Ensure the academic success of our studentsEnsure the academic success of our students2.2. Ensure the health and well-being of our studentsEnsure the health and well-being of our students3.3. Provide a technologically-advanced, cutting edge learning Provide a technologically-advanced, cutting edge learning

environmentenvironment4.4. Be the national leader in IPEBe the national leader in IPE5.5. Ensure an inclusive learning environmentEnsure an inclusive learning environment6.6. Build innovative and entrepreneurial approaches to Build innovative and entrepreneurial approaches to

maximize stewardshipmaximize stewardship

ESL’s Strategic PlanESL’s Strategic Plan

Audience Response Audience Response

Test the Vision:Test the Vision:

Provide the nation’s best learning environment for Provide the nation’s best learning environment for developing transformative health care leaders.developing transformative health care leaders.

ESL’s Vision Statement

Provide the nation’s best learning environment for developing transformative health care leaders.

Criteria to consider

Is the vision statement clear and easy to understand?

1 2 3 4

0% 0%0%0%

1. Agree2. Strongly Agree3. Disagree4. Strongly Disagree

ESL’s Vision Statement

Provide the nation’s best learning environment for developing transformative health care leaders.

Criteria to consider

Is the vision statement compelling and inspiring?

1 2 3 4

0% 0%0%0%

1. Agree2. Strongly Agree3. Disagree4. Strongly Disagree

ESL’s Vision Statement

Provide the nation’s best learning environment for developing transformative health care leaders.

Criteria to considerDoes the statement paint a picture of a future that you want to be part of?

1 2 3 4

0% 0%0%0%

1. Agree2. Strongly Agree3. Disagree4. Strongly Disagree

University’s Vision Statement:University’s Vision Statement:To be a leading and transformative academic health To be a leading and transformative academic health centercenter

ESL’s Vision Statement:Provide the nation’s best learning environment for developing transformative health care leaders

Criteria to consider

Does it support/align to the MUSC vision?

1 2 3 4

0% 0%0%0%

1. Agree2. Strongly Agree3. Disagree4. Strongly Disagree

ESL’s Vision StatementProvide the nation’s best learning environment for developing transformative health care leaders.

Criteria to consider (discussion)

What, if anything, needs to be amended?

1.

ESL’s Strategic GoalsEnsure the academic success of our studentsEnsure the academic success of our studentsEnsure the health and well-being of our studentsEnsure the health and well-being of our studentsProvide a technologically-advanced, cutting edge learning Provide a technologically-advanced, cutting edge learning environmentenvironmentBe the national leader in IPEBe the national leader in IPEEnsure an inclusive learning environmentEnsure an inclusive learning environmentBuild innovative and entrepreneurial approaches to Build innovative and entrepreneurial approaches to maximize stewardshipmaximize stewardship

Criteria to consider

Are the strategic goals clear and easy to understand?

1 2 3 4

0% 0%0%0%

1. Agree2. Strongly Agree3. Disagree4. Strongly Disagree

1.

ESL’s Strategic GoalsEnsure the academic success of our studentsEnsure the academic success of our studentsEnsure the health and well-being of our studentsEnsure the health and well-being of our studentsProvide a technologically-advanced, cutting edge learning Provide a technologically-advanced, cutting edge learning environmentenvironmentBe the national leader in IPEBe the national leader in IPEEnsure an inclusive learning environmentEnsure an inclusive learning environmentBuild innovative and entrepreneurial approaches to Build innovative and entrepreneurial approaches to maximize stewardshipmaximize stewardship

Criteria to consider

Are the strategic goals compelling and inspiring?

1 2 3 4

0% 0%0%0%

1. Agree2. Strongly Agree3. Disagree4. Strongly Disagree

1.

ESL’s Strategic GoalsEnsure the academic success of our studentsEnsure the academic success of our studentsEnsure the health and well-being of our studentsEnsure the health and well-being of our studentsProvide a technologically-advanced, cutting edge learning Provide a technologically-advanced, cutting edge learning environmentenvironmentBe the national leader in IPEBe the national leader in IPEEnsure an inclusive learning environmentEnsure an inclusive learning environmentBuild innovative and entrepreneurial approaches to Build innovative and entrepreneurial approaches to maximize stewardshipmaximize stewardship

Criteria to consider

Do the strategic goals paint a picture of a future that youwant to be a part of?

1 2 3 4

0% 0%0%0%

1. Agree2. Strongly Agree3. Disagree4. Strongly Disagree

Next Steps in ESL’s Strategy ProcessNext Steps in ESL’s Strategy Process1. Team leaders refined strategic objectives2. Directors will further refine strategic objectives3. Directors will prioritize objectives4. Distribute to goal teams and seek feedback5. Finalize objectives and determine metrics for

top priorities (including pillar metrics)6. Determine action plans [e.g., realign funding,

create a task force]7. Present goals and strategies at ESL’s next

quarterly staff meeting8. Communicate goals and strategies to external

stakeholders

Education & Student LifeEducation & Student Life

FY2011-2012 Pillar GoalsFY2011-2012 Pillar Goals

Darlene Shaw, PhDDarlene Shaw, PhDAssociate Provost, Education and Student LifeAssociate Provost, Education and Student Life

Service

70% of personnel agree that their

immediate supervisor recognizes the efforts

of individuals

Align ESL’s strategic plan as appropriate with University strategic plan

(Entrepreneurship, Globalization, Inter-

Professional, Technology/Innovation)

People Quality FinanceGrowth

Education & Student Life

Pillar Metrics FY 2011-2012

90% of students agree they made the right choice

by selecting MUSC

90% of students are satisfied with ESL services

90% or more of ESL personnel are pleased to be working at MUSC

85% or higher of ESL faculty & staff

evaluate MUSC’s culture as valuing

diversity

90% of students agree ESL programs promote

effective stress management, a balanced lifestyle, and overall well-

being

Establish ESL employee recognition task force by Jan 2012

As we continue our pursuits in Excellence – we will be striving to reach or exceed the top 10% in most key areas (some yet unmeasured as indicated below). Once benchmark data are available, we will establish step goals to move us upwards at all times.

04/22/23

75% of ESL personnel agree that good performance is

recognized in their work area

Total expenses will not exceed the FY2012

revised budget

(Except for pre-approved utilization of reserve funds for one-

time major expenditures)

75% of ESL personnel agree that the people

they work with cooperate and work

as a teamDevelop benchmark

data for services ESL provides May 2012

90% believe ESL faculty & staff are respectful of one

another.

(new Q. 2012 survey)

Employee Recognition Celebration!!!

Employee Recognition ProgramChanges for 2011-2012

Presented by:

Janis NewtonSelection Committee Meeting Member

Recognition Selection Committeefor 2011-2012

Larry Owens, ChairJanis Newton (WC) Tanya Thornhill (EM)Mary Ellen Lenhardt (WC) Tami Cooke (EM)John Richardson (ETS) Rhonda Ferris (SH)Nadia Mariutto (SP) Lisa Kerr (CAE/WC)

Enhancements to the Employee Recognition Program

Develop a card with the web address to encourage participation. Use this tool to reach out to faculty, staff and students. Ask managers distribute at their regular meetings.

Simplify nomination form to make it easier tocomplete; provide key questions within online form to prompt nominators

Enhancements to the Employee Recognition Program

Provide working examples demonstrating going beyond expected job duties

Expand eligibility to include temporary, part- time and partially-funded ESL positions. Only executive directors (Dr. Shaw’s direct reports) and any employee under HR’s progressive disciplinary action are ineligible for recognition

Enhancements to the Employee Recognition Program

For those individuals nominated, but not eligible or selected by the committee for recognition, the Committee Chair will assemble and submit the employee’s name for an Applause Award.

Employee of the Quarter Winners!1Q 2011-12

• Susan Fox• Marcia Higaki• Dorothy Roper• Tim Roylance

Congratu

lations

MUSC Education and Student Life...

Changing what’s possible

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