Multichannel Order Manager Backup and Maintenance

M.O.M. Backup and Maintenance

Christine Amodio – Tech Writer/TrainerArt Vivino – M.O.M. Team LeaderRyan Galicia – M.O.M. XL Team Leader

Welcome!

•Agenda▫M.O.M. Backup

Why you should backup and how to backup data

What to do if you need to restore a backup▫M.O.M. Maintenance

How to maintain your M.O.M. system▫Questions

M.O.M. Backup

•Why do I need to backup my data?▫Unforeseeable events can cause data loss

and corruption PC crash Hard drive failure Data corruption Power outage And more

▫The only way to restore data from one of these events is to have a good backup

M.O.M. Backup

•How to backup your data ▫With all users out of M.O.M., copy the

momwin folder to another location▫We also recommend you backup your data

to a USB drive or external hard drive This is incase something happens to your

server, you still have your data

M.O.M. Backup

•How to backup your data▫There are 3rd party solutions you can use

that will automatically backup your data We do not have a 3rd party solution that we

recommend You will want to test that backups are

actually being created You will need to know where the backup files

are located in the event a restore is necessary

M.O.M. Backup

•How to backup your data▫Even if you are using a 3rd party backup

solution, we recommend manual nightly backups Create a location for the backup data

We recommend a USB drive or external drive Create a folder for each day of the week

MOMbackupMON, MOMbackupTUES, etc. Each night copy the to the folder for the

correct day To properly backup, delete the old backup

files in the folder, and copy the new backup to an empty folder

M.O.M. Backup

•How to backup your data▫You must know where the momwin folder is▫With all users out of the system, copy the

folder

M.O.M. Backups5.4

• Find your M.O.M. Shortcut• Right-Click on it and

choose Properties• Click the Find Target

button

6.2/7 Method

• In M.O.M. navigate to Help Menu > About M.O.M.

• Follow the path listed in the Data Directory

M.O.M. Backup

•Open the location you will be putting your backup files▫Our example is a USB drive

M.O.M. Backup

•Go to the correct folder and paste the momwin folder ▫Make sure the folder is blank, delete any

old data

M.O.M Backups

•If you are using M.O.M. XL you can backup the system with users logged in

•You need to backup all M.O.M. databases (for multi-company users) and the MOMSHARE database

•Advanced users can set up the SQL server to schedule automatic backups nightly▫Only the SQL DBA will have access to do

this

M.O.M. Backups

•For SQL Server 2005▫In the SQL server Management Studio

right click on a MOM database ▫Click on Tasks -> Back Up

M.O.M. Backups

•In the Back Up Database screen, database, name, and backup type will already be selected by default

•In the Destination area, click on the Add button area and select the file name and location of where you wish SQL Server to create the backup file

•Common naming convention of the database name .bak should be used

M.O.M. Backups

M.O.M. Backups

•Click OK on both screens and SQL Server will backup your database

M.O.M. Backups

•If you need to restore a backup copy, it is best you contact technical support▫If you can’t login to M.O.M. your ticket is

boarded as a system down and someone will call you ASAP

▫Before calling support, you should know where your backup files are located and have access to them

M.O.M. Backups• If you do need to restore, you can follow

these steps▫No user should be logged in to M.O.M.▫Locate the momwin folder on the server and

rename it to momwinold▫Copy the backup folder you would like to

restore to the location of the momwin folder▫Rename it to momwin so it is now the momwin

folder We do not recommend deleting or overwriting

files, so always rename

M.O.M. Backups

•Rename the momwin folder

M.O.M. Backups

•Paste the backup folder to the location of the momwin folder

M.O.M. Backups

•Paste the backup folder in the location of the momwin folder

M.O.M. Backups

•After renaming the backup folder to momwin, the backup is restored

M.O.M. Backups

•Once the backup is restored and running, you can then delete the momwinold folder

•After this process you should not need to reinstall workstations

•If you are trying to restore a backup for MOM XL please follow KB36124

•If you need assistance with this process, please contact technical support

M.O.M. Maintenance

• Select the tables to Reindex• Include All to enable the Data Integrity Check• All users must be logged out

M.O.M. Maintenance• Data Integrity Check

▫ Table Packing Options▫ Inventory Options

Rebuild Bin, Cost Records Recreate Inventory

Allocation

▫ Customer & Financial Options Recalculate Profit using

current order data Verifies email addresses

contain @ and “.” in correct positions

Recalculate balances of Receivables

M.O.M. Maintenance

•Reindexing in SQL▫Analyze and de-fragment files with users in

the system▫There are times you will need to do a

reindex with users logged out

M.O.M. Maintenance

• Uses dbuwin.exe in the momwin folder

• Only Owner/Operator Users

• Exclusive Use (Opened Directly)

M.O.M. Maintenance

•Open and browse tables▫Select Open then choose the table you wish

to pack. Finally click Browse to view the contents.

M.O.M. Maintenance

•Go to Table -> Pack▫Permanently deletes records “Marked for

Deletion”

M.O.M. Maintenance

•These two primary files do not get packed during a reindex and must be packed manually▫Items.dbf – contains every item on each

order▫Bin.dbf – contains every bin created for

your stock items•Depending on order and inventory volume

depends on how often you would pack these files

M.O.M. MaintenanceUpdating M.O.M. 51. Make sure no one is

logged into M.O.M.2. Login into the

Dydacomp Support Site3. Choose the Program

Update and MOM 5 options, then click Go

4. Download the Program Update

5. Install it into your M.O.M. (momwin) folder

M.O.M. Maintenance

• Updating M.O.M. 6 or 7 with Auto Update• Navigate to the Help Menu > M.O.M. Auto Update• Enter a path for the Update• UNC vs. Mapped

M.O.M. Maintenance

•Auto Update

M.O.M. Maintenance

•Purging Data • Included in every

M.O.M. System• Used as an option for

the 2GB Table Limit• Prevents customers

from being purged unless orders are purged

• Orders must be completed before the customer can be purged

• M.O.M. XL does not have a 2GB table limit• Purging data is not as important

▫ 1 Terabyte = 1,000,000,000,000 or 1012 (50,000 Trees Made into Paper and Printed)

▫ 2 Terabytes (University Research Library) ▫ 10 Terabytes (U.S. Library of Congress)

▫ KB36123 can be followed for a SQL Server Maintenance Plan

M.O.M.XL 1,048,516 TB

M.O.M. Maintenance

M.O.M. Maintenance • In the momwin folder it is

safe to delete files that end in:▫ .bak▫ .tmp▫ .tbk

• In the momwin folder it is safe to delete files that are:▫ Momw500.exe▫ Momw600.exe▫ Momw700.exe▫ Shiprate.exe▫ Autozone.exe▫ dbuhelp.hlp▫ ia_kerm.asp▫ Iccas***.bat▫ recvdmgt.asp▫ recvlitl.asp▫ PO**.txt

Questions?

Questions

•Don’t you at Dydacomp keep a copy of my data?▫No, we do not keep copies of any customer

data▫We do not have a backup system in place

that will automatically backup your data▫In the event that you have an issue and

need a backup, you must have a backup copy of the system to restore

Questions

•What if I don’t have a recent backup and can’t log in to M.O.M.?▫Before restoring a backup, technical

support will try to fix any errors they can▫Sometimes the data is extremely corrupted

and can not be repaired▫If you don’t have a recent backup, the last

backup you have will be used and you will lose data

Questions

•Why can’t I backup with people using the system?▫In a VFP backend system file locks are

created▫If users are logged in files will be locked

and the backup can not be restored▫M.O.M. XL with a SQL backend allows you

to backup with users logged in

Questions•Tech support told me they need a backup to

troubleshoot an issue…why is this and how do I provide them with a copy of my data?▫For certain situations the technician will need

to work with your data in a test environment to resolve the issue

▫The best way to send us your backup is through our secure FTP location The technician will send you a link and password

to upload your data▫You can also send us a USB drive

Questions

•I don’t feel comfortable using dbuwin…is this a necessary step?▫No, it is not necessary to perform this

maintenance on your own on a regular basis

▫Some support issues will require these files be packed and a support representative can walk you through it

Questions

•I can’t access the auto update screen…why is this?▫Your user ID must be set up as a Manager

with Authorization rights

Questions

•Support▫973 237 0300▫support.dydacomp.com

Knowledge Base and Online Ticketing System▫[email protected]▫http://forum.dydacomp.com

•Attend our training seminar ▫Dydacomp.com/training