MSG350 Email Enabling the Mobile Worker with Exchange 2003 Sasa Juratovic Consultant Microsoft Ltd Nigel Postings Engagement Manager Microsoft Ltd
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MSG350
Email Enabling the Mobile Worker with Exchange 2003
Sasa Juratovic
Consultant
Microsoft Ltd
Nigel Postings
Engagement Manager
Microsoft Ltd
Agenda
Exchange 2003 Mobile Strategy
Exchange/Outlook Environment Updates
Outlook Web Access
Exchange ActiveSync
Outlook Mobile Access
Up to Date Notifications
Questions?
Exchange Mobile Strategy
Core Tenets
Integrated deployment, topologies and management
Focus on browse, synchronization and up-to-date notifications
Build a strong MS and 3rd party end-to-end solution
Mobile access to Exchange “that just works”Mobile access to Exchange “that just works”
Smartphone Smartphone Platform Platform
OutlookOutlook20032003
Outlook Outlook Web Web AccessAccess
Wireless Wireless Pocket PC&PEPocket PC&PE
Wireless Wireless 33rdrd Party Sync Party Sync
Outlook Outlook Mobile Mobile AccessAccess
Enable a greater number of customers, out-of-the-box
User experience optimized for mobile device scenario
ISAISAFirewallFirewall FirewallFirewall
Perimeter Network (DMZ)Perimeter Network (DMZ)
Native Mobile Capabilities
Windows 2003 or 2000 AD / GC Server
Ex2003 Ex2003 Front-EndFront-End
ServerServer
Wireless Network
Ex2003 Ex2003 Back-End Back-End ServersServers
OWA ClientsOWA Clients(HTTP / HTML)(HTTP / HTML)
Pocket PC, Pocket PC, Smartphone, Smartphone,
33rdrd Party Sync Party Sync (HTTP / HTML)(HTTP / HTML)
Outlook Mobile AccessOutlook Mobile AccessxHTML, cHTML, HTMLxHTML, cHTML, HTML
Outlook ClientsOutlook Clients(RPC/HTTP)(RPC/HTTP)
Device scenarios over wireless networksMobile Laptop Synchronization
Mobile Internet Browser (Standard and Micro browser)
Smart Device Synchronization
Exchange UTD NotificationsExchange UTD Notifications
Agenda
Exchange 2003 Mobile Strategy
Exchange/Outlook Environment Updates
Outlook Web Access
Exchange ActiveSync
Outlook Mobile Access
Up to Date Notifications
Questions?
Exchange 2003/Outlook 2003 on slow, latent connection
Wireless Carrier, WiFi and Internet
Local cache of mailbox enables consistent user experience regardless of link speed and state
Reduced roundtrips
Data Compression
Checkpointing
Skip Bad Item Logic
Exchange 2003/Outlook 2003 on slow, latent connection (2)
Wireless Carrier, WiFi and Internet
Link Speed Detection
Accurate Progress Meter
High and Low Bandwidth ProfilesLow: Explicit Body Download
Offline address book used for name resolution
Also reduces LAN traffic
Exchange 2003/Outlook 2003 over the Internet - RPC/HTTP(S)
Proxies MAPI communication via HTTP(S)No need for VPN, RAS, etc.
Single URL for all Exchange Front End componentsSecurity/Authentication
SSL NTLM by default (Configurable to Basic)
Deployment requirements:Desktop: Outlook 2003, Windows XP SP1 + current QFEsServer: The following servers need Windows Server 2003
Mailbox ServerGlobal CatalogPublic Folder ServersFront End Server
Outlook 2003 EnhancementsSasa Juratovic
Consultant
Microsoft Limited
demodemo
Agenda
Exchange 2003 Mobile Strategy
Exchange/Outlook Environment Updates
Outlook Web Access
Exchange ActiveSync
Outlook Mobile Access
Up to Date Notifications
Questions?
Outlook Web Access 2003
Zero install, Desktop/Laptop form factor
Quick flag support
Viewing the Outlook search folders
Preview pane on right side and two line view
Mark as read/unread
HTML Frame resizing
Outlook Web Access 2003 (2)
Spellcheck (6 languages for RTM - Eng, Fre, Span, Germ, Ital, Kor)
Task support (all features except delegation)
Manage and create server side rules
Sort and type-down
Up to 100 messages/page in message list
Outlook Web Access 2003 (3)Improved performance
Use idle time to pre-download controls
Fewer Roundtrips, reduced redundant data
GZip compression - approx 30% improvement
Improved security S/MIME signing/encrypting
Cookie based logon and Timed logoff
Attachment blocking – Can block by file type, access method (FE vs BE) or hostname
External content blocking – block references to external content (user override)
OWA 5.5 Client
OWA 2000 Premium Client
OWA 2003 Basic Client
OWA 2003 Premium ClientSasa Juratovic
Consultant
Microsoft Limited
demodemo
Agenda
Exchange 2003 Mobile Strategy
Exchange/Outlook Environment Updates
Outlook Web Access
Exchange ActiveSync
Outlook Mobile Access
Up to Date Notifications
Questions?
Exchange ActiveSync
Sync to server wirelessly or cradledIntegrates with Desktop ActiveSync:
Configure settings from device or desktop
E-mail:Synchronize subfolders on demandRich filtering and truncation settingsDevice side deletions
User’s choice to sync attachmentsSmart Reply and Smart Forward
Delivers attachments and full message without downloading to device
Pocket Outlook has Familiar Commands
Exchange ActiveSync (2)
Synchronization built into Exchange 2003
Microsoft clientsSync for Pocket PC 2002 Platform
Pocket PC 2002, Pocket PC Phone Edition, Smartphone
Windows Mobile PlatformUp to Date Sync
OMA Browse also available for PDA devices
Non-Microsoft ClientsWorking with device manufacturers
Mobile ISV’s in partner programs
Configuration Support
Rich, Flexible SchedulingUser-defined Peak and Non-Peak ScheduleSync scheduling for Peak and Non-Peak
Separate Sync Schedule for RoamingUp To Date Available for any of the above states
• “Up-to-date” email, calendar, contacts
Scheduled Synchronisation & Exchange 2003 SMS notifications
Windows Mobile
Agenda
Exchange 2003 Mobile Strategy
Exchange/Outlook Environment Updates
Outlook Web Access
Exchange ActiveSync
Outlook Mobile Access
Up to Date Notifications
Questions?
Outlook Mobile Access (OMA)
The broad reach device solution in Exchange’s mobile strategyComplete rewrite from Mobile Information Server 2002
Support updates without service restarts or new DLLs
List of Officially Supported devices includesHTML devices (eg. PPC and Smartphone)
xHTML (WAP 2.x markup) devices (eg. SonyEricsson T68i)
cHTML (iMode) devices (eg. iMode N504i)
Any device with a browser can use the applicationAdministrator controls if unsupported devices are allowed through with warning or disallowed with error
Outlook Mobile Access Features
Familiar Commands
Context menus for PIM (Calendar, Contacts, Tasks)
Triage EmailDelete, Mark unread, Flag for Follow-Up
Compose, Reply, Forward
Access Folder Hierarchy
Find PeopleSearch Global Address List and Contacts
Establish calls and send email
Outlook Mobile Access Features (2)
Manage CalendarView and Create Appointments/MeetingsAccept, Tentative, DeclineReply to Meeting Requests/Cancellations
Manage TasksUpdate, Mark Complete, Notes
Manage ContactsOver 20 contact fields supportedAdd to Contacts from GAL
Outlook Mobile Access FeaturesSasa Juratovic
Consultant
Microsoft Limited
demodemo
OMA & ActiveSync DeploymentInstalled with core server just like OWA
.Net Framework and Mobile Internet Toolkit ‘Device Update 2’ installed automatically
IIS Virtual Directories
IIS Security: Kerberos/NTLM Authentication with SSL using corporate credentials
Exchange (OWA & DAV)
Exchange ActiveSync
IIS Security: Basic Authentication with SSL using corporate credentials
OMA (Outlook Mobile Access)
OMA & ActiveSync ConfigurationGlobal and Per user on/off switch
OMA, ActiveSync, UTD
OMA defaults to disabled, along with POP3, IMAP4Default to Secure
Pocket PC Synch – 128 bit SSL
Mobile Browse HTML – 128 bit SSL
Character Set settings in Registry
Events, Performance Monitor and Exchange 2003 Microsoft Operations Manager management pack
OMA: Additional Tracing, Timeouts, ASP.Net and Mobile Internet Toolkit settings in web.config file
Administration (Global Settings)
Administration (User Settings)
Agenda
Exchange 2003 Mobile Strategy
Exchange/Outlook Environment Updates
Outlook Web Access
Exchange ActiveSync
Outlook Mobile Access
Up to Date Notifications
Questions?
Exchange Up-To-Date Notifications
Control message designed to “wake-up” an Exchange ActiveSync capable device
Always-On, Up-To-Date
End User Value: Better utilization of device resources (e.g., Battery)
Consistent user experience consistent with device expectations
Background operation
ISAISAFirewallFirewall FirewallFirewall
Perimeter Network (DMZ)Perimeter Network (DMZ)
Architecture and Data Flow
Ex2003 Front-End
Wireless Network
Ex2003 Back-End Servers
MS Corporate Messaging
Service
PPC-PE, Smartphone,
3rd Party Sync (HTTP / HTML)
SMS Control Message
New message arrives in PPC selected sync folder
Control message (GUID) is sent to mobile device
Control message initiates a data synchronization session
Device performs background synch, maintains up-to-date status
SMTP Bridgehead
Background Sync
Windows 2003 or 2000 AD / GC Server
Exchange UTD NotificationsExchange UTD Notifications
Installation and Configuration
End User PerspectiveEnd User Perspective1.1. Configure device for Configure device for
Exchange ActiveSync Exchange ActiveSync
2.2. SynchronizeSynchronize
3.3. Configure device for Configure device for Exchange UTD NotificationsExchange UTD Notifications
4.4. SynchronizeSynchronize
11 33
22 44
IT PerspectiveIT Perspective
MS Corporate Messaging Services
1.1. Install Exchange 2003Install Exchange 2003
2.2. Register with Corporate Register with Corporate Messaging Services (or Messaging Services (or create SMTP route)create SMTP route)
3.3. Receive credentials, Receive credentials, download and run utilitydownload and run utility
4.4. Connectors Established in Connectors Established in Exchange System MgrExchange System Mgr
22
11
33
33
44
Carrier Connector
Next StepsNext StepsEvaluate Exchange Server 2003
120 day version of final code
www.microsoft.com/exchange
http://www.microsoft.com/exchange for Whitepapers, announcements
http://www.microsoft.com/windowsserver2003/evaluation/trial/default.mspx to evaluate Windows Server 2003
Visit the Exhibit Hall Partners
Questions…Questions…
Ask The ExpertsGet Your Questions Answered
We will be available after this session at Exchange Booth until lunch time to answer all your questions
Suggested Reading And Resources
The tools you need to put technology to work!The tools you need to put technology to work!
TITLETITLE AvailableAvailable
Microsoft® Exchange Server 2003 Microsoft® Exchange Server 2003 Administrator's Companion: 0-Administrator's Companion: 0-7356-1979-47356-1979-4 9/24/039/24/03
Active Directory® for Microsoft® Active Directory® for Microsoft® Windows® Server 2003 Windows® Server 2003 Technical Reference: 0-7356-Technical Reference: 0-7356-1577-21577-2
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© 2003 Microsoft Corporation. All rights reserved.© 2003 Microsoft Corporation. All rights reserved.This presentation is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY.This presentation is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY.
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