Gartner Sourcing & Strategic Vendor Relationships Summit AGENDA AT A GLANCE TRACK A Sourcing Leaders: Sourcing for the Digital Platform and Business Value TRACK B Sourcing and Contract Managers: Selecting and Contracting for Agility, Innovation and Value TRACK C Vendor Managers: Maturing Vendor Management for the Digital Age TRACK D Embracing Disruptive and Innovative Technology to Gain Competitive Advantage Monday, 22 May 07:30 – 19:30 Registration and Information Westminster Foyer, Level -3 08:15 – 09:00 T1. Tutorial: Key Areas That Can Make or Break Your Outsourcing Deal Gianluca Tramacere, Gartner F Westminster A, Level -3 T2. Tutorial: The Comprehensive Framework for Effective Vendor Management Edward Weinstein, Gartner F Westminster D, Level -3 09:15 – 10:15 K1. Opening Keynote: How to Lead Sourcing, Procurement and Vendor Management to the Core of Digital Business David Groombridge and Neil Barton, Gartner Westminster B & C, Level -3 10:15 – 11:00 K2. Guest Keynote: What’s the Difference Between a Human and a Machine? Stefan Hyttfors, Futurist and Change Agent Westminster B & C, Level -3 11:00 – 11:30 Refreshment Break Solution Showcase, Level -1 11:30 – 12:15 A1. How to Create a Sourcing Strategy for the Digital Age Alan H Stanley, Gartner A Westminster A, Level -3 B1. Driving Outsourcing Deal Success With the Right Pricing Models, Relevant Behavior Drivers and Risk Analysis William Maurer, Gartner Westminster B, Level -3 C1. Managing the New Ecosystem of IT Supply Christopher Ambrose, Gartner Westminster C, Level -3 D1. How to Retrofit DevOps to Existing Outsourcing Contracts Neil Barton, Gartner A Westminster D, Level -3 12:30 – 13:00 SPS1. Tata Consultancy Services: Digital ‘First’ Transformation – Empowering Customers and Crew Don Langford, Virgin Atlantic Airways Westminster A, Level -3 SPS2. Hexaware: How Belfius Insurance Uses Value-Led Sourcing to Accelerate its Digital Transformation Milan Bhatt, Hexaware and Leo Schoovaerts, Belfius Insurance Westminster B, Level -3 SPS3. Wipro: Innogy UK: Using Automation to Drive the Digital Journey Rohit Adlakha, Wipro and Sven Riedel, Innogy Business Services Westminster C, Level -3 13:00 – 14:15 Networking Lunch Solution Showcase, Level -1 14:00 – 15:00 CNC1. Contract Negotiation Clinic: How to Use Gartner’s Labor Toolkit for Application and Technology Consulting Services Facilitated by Fabio Di Capua, Gartner REG Park 3, Ground Floor 14:15 – 15:00 A2. How to Source Emerging Domains of Expertise From the Global Marketplace Claudio Da Rold, Gartner A Westminster A, Level -3 B2. Outsourcing 2.0 — The Next Evolution: How to Avoid the Common Pitfalls of Outsourcing Past Daniel Barros, Gartner F Westminster B, Level -3 C2. How to Successfully Deliver Large Programs With an Ecosystem of Vendors Christopher Ambrose, Gartner A Westminster C, Level -3 D2. Managing Hybrid Cloud Service Delivery John P Morency, Gartner A Westminster D, Level -3 ASK1. Ask the Analyst: How Can Procurement Technology Help Me? Facilitated by Magnus Bergfors, Gartner REG Park 1, Ground Floor 14:15 – 15:45 W1. Workshop: How to Use Robotic Process Automation and AI for Business Process Improvement Facilitated by Cathy Tornbohm, Gartner REG Park 5, Ground Floor 15:15 – 15:45 SPS4. HCL Solution Provider Session Please refer to Events Navigator for full session and speaker details Westminster A, Level -3 SPS5. Icertis: Transforming Your Commercial Foundation for Modern Business Samir Bodas, Icertis Westminster B, Level -3 SPS6. Stefanani - Sulzer and Stefanini: The Importance of Having a Strong Business Partner François Cisier, Sulzer Westminster C, Level -3 15:45 – 16:15 Refreshment Break Solution Showcase, Level -1 15:50 – 16:10 TH1. Hexaware: Tele2: Implementing IOT Solutions — A Template For Success Andrew Frank, Key Telematics and Jason Howard, Tele2 Solution Showcase Theater, Level -1 16:15 – 17:00 A3. Sourcing, Procurement and Vendor Management Disciplines: Collaborate to Realize Business Strategy Luke Ellery, Gartner Westminster A, Level -3 B3. Driving Business Outcomes Through Vendor Selection and Contracting Gilbert van der Heiden, Gartner A Westminster B, Level -3 C3. Establishing the Authority for a Vendor Management Practice Edward Weinstein, Gartner F Westminster C, Level -3 D3. Sourcing a Blockchain Consultancy David Groombridge, Gartner A Westminster D, Level -3 16:15 – 17:45 W2. Workshop: How to Shortlist Your Global Infrastructure Provider Options Using Reference Scores Facilitated by Claudio Da Rold, Gartner A REG Park 5, Ground Floor SEC1. Senior Executives Circle Workshop: Measuring and Reporting the Value of Vendor Management Facilitated by Christopher Ambrose, Gartner A SEC REG Park 3, Ground Floor 17:15 – 18:00 A4. Taking Advantage of the Market for Nearshore Software Development in EMEA Fabio Di Capua, Gartner Westminster A, Level -3 B4. Crowdsourcing Has Become Mainstream — Finally You Can Use It! Gilbert van der Heiden, Gartner A Westminster B, Level -3 C4. Building a Vendor Performance Management Program Joanne Spencer, Gartner Westminster C, Level -3 D4. Intelligent Automation Services: Separating Hype From Reality Frances Karamouzis, Gartner A Westminster D, Level -3 ASK2. Ask the Analyst: Drive Your Enterprise Automation and AI Strategy for Business Process Excellence Facilitated by Cathy Tornbohm, Gartner A REG Park 1, Ground Floor 18:00 – 19:30 Networking Reception Solution Showcase, Level -1 Tuesday, 23 May 08:00 – 16:30 Registration and Information Westminster Foyer, Level -3 08:15 – 09:00 PM1. Meetup: How to Build a Vendor Performance Management Program REG Solution Showcase Theater, Level -1 PM2. Meetup: How to Improve Collaboration Between Sourcing, Procurement and Vendor Management REG Solution Showcase Theater, Level -1 PM3. Meetup: How to Manage Vendor Risks and Their Impacts REG Solution Showcase Theater, Level -1 PM4. Meetup: What Roles and Responsibilities are Necessary for Vendor Management? REG Solution Showcase Theater, Level -1 PM5. Meetup: How to Structure Contracts to Drive Positive Provider Behavior REG Solution Showcase Theater, Level -1 PM6. Meetup: How to Drive Innovation from Vendor Ecosystems REG Westminster Foyer, Ballroom Level -3 PM7. Meetup: How to Manage Risk and Security with Cloud-First Strategies REG Westminster Foyer, Ballroom Level -3 PM8. Meetup: How to Support New Business Initiatives (Digital/IoT, AI, Blockchain) REG Westminster Foyer, Ballroom Level -3 PM9. Meetup: How to Get Support for a Mode 2 Project REG Westminster Foyer, Ballroom Level -3 Additional Meetups: Please see Events Navigator for other suggested Meetup topics REG 08:45 – 10:15 W3. Workshop: Transforming the Sourcing, Procurement and Vendor Management Disciplines to Increase Relevance Facilitated by Gilbert van der Heiden, Gartner A REG Park 5, Ground Floor SEC2. Senior Executives Circle Workshop: Getting Your Message Across Rob Geraghty, Executive Coach, The Wow Factor SEC REG Park 3, Ground Floor 09:15 – 10:00 A5. Practical and Actionable Realities of Cost Optimization David Groombridge and Frances Karamouzis, Gartner F Westminster A, Level -3 B5. Embracing the Managed Workplace Evolution to Drive Business Results Gianluca Tramacere, Gartner Westminster B, Level -3 C5. Managing Vendor Risks and Their Business Impacts Luke Ellery, Gartner Westminster C, Level -3 D5. How to Successfully Complete Your Data Center Modernization Project William Maurer, Gartner F Westminster D, Level -3 10:00 – 10:30 Refreshment Break Solution Showcase, Level -1 10:05 – 10:25 TH2. Wipro: Delivering through Crowdsourcing: How Smart Businesses Run Faster! Matt Needham, Topcoder Solution Showcase Theater, Level -1 10:30 – 11:15 U1. Case Study: ASSA ABLOY — How we are Building our Version of the Digital Business Platform Jens Nielsen, ASSA ABLOY Westminster A, Level -3 U2. Case Study: SEB — Do You Still Need Service Providers? Hiring the First Banking Digital Employees Nicholas Moch, SEB Westminster B, Level -3 U3. Case Study: Lloyds Banking Group — Using Supplier Scorecards to Improve Vendor Performance Viv Sadd, Lloyds Banking Group Westminster C, Level -3 U4. Case Study: How AIB Have Developed One of Europe’s Leading Partner Eco-Systems to Support its Digital Transformation Graham Fagan, Allied Irish Bank Westminster D, Level -3 ASK3. Ask the Analyst: Selecting Solution Providers and Tools for Vendor Management Facilitated by Luke Ellery, Gartner REG Park 1, Ground Floor CNC2. Contract Negotiation Clinic: Negotiating with the Software Megavendors — Microsoft, Oracle, and SAP Facilitated by Roberto Sacco, Gartner A REG Park 3, Ground Floor 10:30 – 12:00 W4. Workshop: Developing a Strategic Roadmap for Maturing IT Vendor Management Facilitated by Joanne Spencer, Gartner REG Park 5, Ground Floor 11:30 – 12:15 A6. Building the Business Case for Artificial Intelligence in Application Management Services Neil Barton, Gartner A Westminster A, Level -3 B6. Sourcing Cloud Services: Science, Art or Advanced Alchemy? Daniel Barros, Gartner Westminster B, Level -3 C6. How to Bridge Your Innovation Delivery Gap Through Joint Ownership With Your Service Provider Alan H Stanley, Gartner A Westminster C, Level -3 D6. Understanding the Emerging Marketplace for Managed Internet of Things Services Denise Rueb, Gartner F Westminster D, Level -3 11:30 – 12:30 SEC3. Senior Executives Circle Roundtable: Procurement and Vendor Management Collaboration in Practice Moderated by Claudio Da Rold, Gartner A SEC REG Park 5, Ground Floor 12:15 – 13:30 Networking Lunch Solution Showcase, Level -1 12:35 – 12:55 TH3. Tata Consultancy Services: Making Cloud Bring Value to a Digital Enterprise Aditya Jaigopal Nagarajan, Tata Consultancy Services Solution Showcase Theater, Level -1 13:00 – 13:20 TH4. Icertis: How Contract Management Can Improve Procurements Speed and Agility Samir Bodas, Icertis Solution Showcase Theater, Level -1 13:15 – 14:15 CNC3. Contract Negotiation Clinic: IaaS and PaaS Facilitated by Daniel Barros, Gartner REG Park 3, Ground Floor R1. Roundtable: Blockchain in Financial Services — Separating Myth From Reality Moderated by David Groombridge, Gartner REG Park 1, Ground Floor 13:30 – 14:15 A7. How to Use Procurement Technology to Do More With Less Magnus Bergfors, Gartner A Westminster A, Level -3 B7. Speeding Up the Selection of Application Service Providers With Gartner Magic Quadrants and Market Guides Fabio Di Capua, Gartner Westminster B, Level -3 C7. Use the SIAM Role to Optimize Multivendor Performance Management Jim Longwood, Gartner A Westminster C, Level -3 D7. Managing Risk and Security at the Speed of Digital Business Tom Scholtz, Gartner A Westminster D, Level -3 13:30 – 15:00 W5. Workshop: Creating a Vendor Scorecard With Effective Vendor Performance Metrics Facilitated by Edward Weinstein, Gartner REG Park 5, Ground Floor 14:25 – 15:25 R2. Public Sector Roundtable: Leveraging Your Uniqueness When Dealing With Megavendors Moderated by Roberto Sacco, Gartner REG Park 1, Ground Floor 14:30 – 15:00 A8. To the Point: Assessing Bimodal Competencies to Support Digital Business Alan H Stanley, Gartner Westminster A, Level -3 B8. To the Point: Top Five Attributes to Look for When Selecting an Internet of Things Services Provider Denise Rueb, Gartner F Westminster B, Level -3 C8. To the Point: Driving Collaboration Between Vendor Management, IT and the Business Luke Ellery, Gartner Westminster C, Level -3 D8. To the Point: Making the Right Hybrid Cloud Recovery and Continuity Sourcing Decisions John P Morency, Gartner F Westminster D, Level -3 15:00 – 15:30 Refreshment Break Solution Showcase, Level -1 15:30 – 16:15 K3. Closing Guest Keynote: The Future and What to Do About it Mark Stevenson, Entrepreneur, Author & Broadcaster Westminster B & C, Level -3 16:15 – 16:20 K4. Closing Remarks Richard Mitchell, Gartner Westminster B & C, Level -3 Track sessions are indicated by colour throughout the agenda. Agenda current as of 15 May, 2017 and subject to change. Please see Events Navigator for full session and speaker details. Agenda current as of 15 May, 2017 and subject to change. Please see Events Navigator for full session and speaker details. * An end-user is defined as an employee responsible for managing business processes or operations for their organization. ** REG – If you have not registered for one of these sessions but would like to find out if you could still attend, please visit the Information Desk. REG Registration required** Sessions limited to end-users only* Advanced Level Session A Foundational Level Session F SEC This session is exclusive to the Senior Executive Circle***