Moments of Truth

290 Moments of Truth 1

Moments of TruthMoments of Truth

The Successful Club SeriesThe Successful Club Series

290


The Mission of the ClubThe Mission of the Club

The mission of a Toastmasters club is to provide a mutually supportive and positive learning environment in which every member has the opportunity to develop communication and leadership skills, which in turn foster self-confidence and personal growth.


The Reasons Members LeaveThe Reasons Members Leave

1% die 3% move away 9% move on to other products because of someone’s recommendation

9% find a cheaper product elsewhere 10% are chronically dissatisfied 68% leave because people are indifferent to their needs


A Moment of Truth is an

episode where a member comes

in contact with any aspect of

the Toastmasters experience

and forms an impression of a

club’s quality and service.

Moments of TruthMoments of Truth


First impressions

Membership orientation

Fellowship, variety and communication

Program planning and meeting organization

Membership strength

Achievement recognition

Toastmasters’ Moments of TruthToastmasters’ Moments of Truth


First ImpressionsFirst Impressions

Guests greeted warmly and introduced to officers and members

Guest book and name tags provided

Professionally arranged meeting room

Arrangements meet speakers’ needs

Guests invited to address the club

Guests invited to join


Formal induction, including presentation of pin and manuals

Assignment of mentor Education programs and recognition system discussed

Learning needs assessed Speaking role(s) assigned Member involved in club’s activities

New Member OrientationsNew Member Orientations


Fellowship, Variety and CommunicationFellowship, Variety and Communication

Guests greeted warmly

Enjoyable and educational meetings

Regularly-scheduled social events

Participation in area, district and International events

Inter-club events

Club newsletter and/or Web site–updated regularly


Program and agenda publicized in advance

Members are prepared to carry out all program assignments

All projects are manual projects

Meetings begin and end on time

Creative table topics and activities

Positive and helpful evaluations

Program Planning andMeeting OrganizationProgram Planning andMeeting Organization


Club has 20 or more members

Members are retained

Promotion in club’s organization or community

Club programs are varied and exciting

Toastmasters sponsoring new members are recognized

Regular membership-building programs

Membership StrengthMembership Strength


Recognizing AccomplishmentsRecognizing Accomplishments

Award applications immediately submitted to WHQ

Progress chart displayed and maintained

Member achievements recognized with ceremony

Club, district and international leaders recognized

Club and member achievements publicized

DCP used for planning and recognition

Moments of Truth

Documents

moment of truth

toastmasters club

club guests

members members

ceremony club

community club programs

successful club series

communication program