Mobile Government

David CrownGeneral Manager Business

Innovations

Waves of Power – David C. Moschella…”Content is King”

3,000

1,000

100

10

0

1970 1980 1990 2000 2010 2020 2030

Systems-centric

PC-centric

Network-centric

Content - centric

The Real Time Enterprise

“A real-time enterprise competes by using up-to-date inf0rmation to progressively remove delays in managing and executing it’s critical business processes” – Gartner

Sense Earlier Respond Faster

The Mobile Future will drive closer customer relationships

“The next trillion dollars of IT investment will come from something basic: reorienting the IT industry around the needs of the customer”

Source: Sam Palmisano, IBM CEO

Knowledge is power – the Real Time Enterprise delivers an improved return on investment on information assets

Ret

urn

on

Inve

stm

ent

Customer

Back Office

Front office

Wireless IT Productivity

Productivity Gain

Fix

ed C

omm

unic

atio

ns C

osts

Mob

ile C

omm

unic

atio

ns I

nves

tmen

t

Right Information

Wrong Place

Wrong Time

Right Information

Right Place

Right Time

A number of market drivers exist leading to a greater focus on customer acquisition and retention

Challenge to meet revenue goals as competition grows

Protect and grow customer base

Customers want more, faster, cheaper

Improve operational efficiencies

Demand for faster time-to-success

Shortened ROI timeline

Consolidation of Front Office

Integration of dispersed information systems

Mobilising Government

Enabling efficiency, productivity and cost savings

Benefits of Mobilisation

Service delivery to your customers in the community

Complete transactions anywhere, anytime

Reduce compliance cost

Reduce transaction costs

Improve processing efficiency

Government Trends in Action

Payment

2000

Online payment

2005

Mobile paymentPayment in person

1990

2000

Communication to Citizens

Via Letter

1990

Via Email

2000

Via Text

2005

Government Trends in Action

Pressures from Citizens

Citizens expect you to be:More flexibleMore responsiveBetter at delivering information where they want it

Citizens expect you to provide;

Access to services, anywhere, anytime:

You’re also under pressure to deliver: Increased outcomes Lower cost delivery and cost savings $ More efficient use of resources

Create lower costs of compliance

Pressures from Government

You’re under pressure to be more productive.

The Agreement

State Services Commission and Vodafone

State Services Commission Agreement

Common Access & Usage Agreement Same calling rates, regardless of agency size or call volumeTiered price model that lower rate to all organisations once thresholds metSingle Master Agreement, with Service Delivery Agreements for each participating organisation6 Year Contract with out clause after 18 monthsNo Tender requiredNo Negotiations at agency level

Designed to decrease your overall cost of communications.

Eligible groups

Public Service Departments 35Non Public Service Departments 6Offices of Parliament 3Crown Entities 28District Health Boards 21Autonomous Crown Entities (ACE’s) 21

Independent Crown Entities (ICE’s) 15Conservation Entities 46Crown Owned Companies 16Tertiary Education Institutes 34State Owned Enterprises 17Regional/City/District Councils 79

Total number of organisations that could take up offer: 300+

State Services Commission Agreement

Sche

dule

4

Bas

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Sche

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Service Delivery Agreement

Participant & Vodafone• 6 Year Contract

• 18 month out clause

• Signed by participant

• Choice of schedules

• Hardware rebate

• Business Services 777

Master Agreement

SSC & Vodafone

• 6 Year Contract

• Signed by SSC

• Volume pricing

Government Research Sample

A B C D E

Connections 11 10 17 61 61

Minutes of Use (MOU)per Conn 107 90 70 121 145

Current Monthly Spend $68.12 $61.26 $55.06 $71.17 $77.93

Current Government Customer Usage

0.00%

10.00%

20.00%

30.00%

40.00%

50.00%

60.00%

Cal

l Pro

file

A B C D E

Type of Customer

021 - On-Net

021 - 021

021 - LL

021 - TCM

Zero Rated Calling

Pay a single monthly fee and pay

$0.00, zip, nadda, nothing

for all calls within your organisation nationwide (i.e. No Toll Calls)

Potential Saving

A B C D E

Current Monthly Spend $68.12 $61.26 $55.06 $71.17 $77.93

mGovt Plan $60.30 $54.26 $50.02 $62.06 $62.71

AnnualSavings

$1033 (11%)

$839 (11%)

$1,028 (9%)

$6,666(13%)

$11,141 (20%)

Change in Call Patterns

0.00%

10.00%

20.00%

30.00%

40.00%

50.00%

60.00%

Current Estimated

021 - On-Net

021 - 021

021 - LL

021 - TCM

Govt - Govt

mGovernment selection of mobiles

mGovernment subscribers have the option of a free mobile– Every connection can choose a free mobile…– … or $300 credit toward a premium model– Vodafone has a recommended hardware selection to match to worker

types within your organisation.

Best selection of devices from manufacturers you know and trust– Devices to meet individual worker needs– mGovernment recommended hardware menu

Alerts Message Forms Knowledge

Power

Requires small amounts of data in short bursts

Simple text based messages

e.g. Business-to-enterprise field service

service staff requiring acknowledgement only

Always-on e-mail connectivity with light- to medium-weight response capability

Highly mobile in the office, in public places and at partner and customer locations

e.g. Executives, Lawyers, Politicians, Field Service technicians

Always-on or intermittent network connectivity

Degree of mobility & value of the immediacy of data requirements vary widely

WLAN in office but will need wireless WAN (WWAN) data or synchronization strategy to support their application

e.g. field service staff, surveyors, inspectors and healthcare support personnel

Perform more-varied tasks throughout the course of a day and, in many instances, require larger datasets

e.g. Healthcare professionals reviewing charts, construction supervisors or insurance /real estate agents sending digital images to field service personnel who need detailed directions, product catalogues, floor plans or blueprints

Require network access for extended sessions

Applications require desktop like performance

Only WLAN, broadband or 3G performance will suffice

e.g. Marketing executives, Network/System Administrator

Types of Mobile Workers

For Further Information:

Email: [email protected]: www.vodafone.co.nz

Or Visit our stand at Govis 2005

Value =Costs

Benefits

The Mobility Evolution

GSM

2G 2.5G 3G Evolved 3G

3GSMGSM/GPRS HSDPA

75% of the

world

Today(GPRS)

2005(3G)

2006 2007 2007+

30 Kbps

384 Kbps

1.8 Mbps

3.6 Mbps

7.2 Mbps

Massive increase indata capacity

A future proof, backwardcompatible evolution

Network Capacity and the Real Time Enterprise will enable business development

U.S. Adoption of Mobile Applications, 4Q03

0% 20% 40% 60% 80% 100%

Mobile IM/SMS

Mobile E-Mail/PIM

RFID

CRM — SFA

CRM Field Service

ERPII/EAM

SCM/Logistics

ERP Manufacturing

ERP Inspections

Video/Imaging

ApplicationCategory

Percent of Enterprises

Production/ Pilot

Assessing

Inactive

Latest Enterprise Adoption of Mobile Applications from US research demonstrate a quickening of the pace – led by email and PIM

Source Gartner - U.S. Wireless Data Market Update, 2004

Latest research (June 2004) still confirms previous Brocket Hall and Vodafone UK findings to support e-mail/PIM as the focus for the data

market

Converged and Handheld devices will grow significantly

0

20

40

60

80

100

120

140

160

180

200

2001 2002 2003 2004 2005 2006 2007

F/C CAGR 2003-2007 25%M. units

Handheld Devices

ConvergedMobileDevices

NotebooksUltraportables

WW Unit Sales by Mobile Device

Source :IDC

The PC will no longer be the only interface for information systems – convergent phones and PDAs will create new possibilities

Fit for purpose NOT General Purpose

3 Devices 2 Devices 1 Device

Lower Total Cost of Ownership

Transaction based Information Systems

Increased Productivity

Support for the Customer Centric Business

The Real Time Enterprise

Improved alignment of Information Assets across ALL aspects of Business

What will make it happen?

Predictability of Cost

Time and Place

Content

Simplicity