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Mobile Customer Relationship Management for F&B
18

Mobile Engagement & Delivery App

Aug 15, 2015

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Akrit Soin
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Page 1: Mobile Engagement & Delivery App

Mobile Customer Relationship

Management for F&B

Page 2: Mobile Engagement & Delivery App

SNAPLION CREATES CUSTOM MOBILE APPS THAT GROW PURCHASE FREQUENCY

Reward customers with the Spend Based Loyalty Model

Take Orders from EVERYWHERE

01

03

04

05

06

Interact with customers using Social Media integration

Get real time feedback to help improve your services

Offer location based services (nearest outlet, store hours)

                         Make  the  VIP’s  fell  like  ..  Well  ..  VIP’s  02

Page 3: Mobile Engagement & Delivery App

Reward customers with the Spend Based Loyalty Model 01

Page 4: Mobile Engagement & Delivery App

Reward customers with the Spend Based Loyalty Model 01

Page 5: Mobile Engagement & Delivery App

Reward customers with the Spend Based Loyalty Model 01

Page 6: Mobile Engagement & Delivery App

MANAGE CUSTOMER LOYALTY ACROSS ALL YOUR LOCATIONS USING SPEND BASED LOYALTY

Every bill receipt carries the QR

code equivalent to the spend value Customers can simply download the

app and scan the points

Reward customers with the Spend Based Loyalty Model 01

Page 7: Mobile Engagement & Delivery App

A SAMPLE BILL RECEIPT

Reward customers with the Spend Based Loyalty Model 01

This QR code printed at the top or bottom of every

bill generated = Spent value on the bill

Page 8: Mobile Engagement & Delivery App

Thousands of customers earning points daily !

Customers can easily view their point history within the app

Customers can pick and choose from

multiple redemption options within the app

Earning and Redemption is as simple as SCAN – EARN POINTS - REDEEM

Reward customers with the Spend Based Loyalty Model 01

Page 9: Mobile Engagement & Delivery App

KILLER ANALYTICS

IDENTIFY YOUR CUSTOMERS ON THE SOCIAL GRAPH

Reward customers with the Spend Based Loyalty Model 01

Customer Level Earn/Redeem Log

Page 10: Mobile Engagement & Delivery App

DAILY EMAIL CONTAINING POINTS BY LOCATION/ POINTS EARNED-BURNED BY INDIVIDUALS

DAILY REPORTING TO TRACK EARN/BURN

Reward customers with the Spend Based Loyalty Model 01

Page 11: Mobile Engagement & Delivery App

Reward customers with the Spend Based Loyalty Model 01

Page 12: Mobile Engagement & Delivery App

                         Make VIP’s fell like … well … VIPs 02 Filter content depending on users and groups

PERSONALIZE THE APP EXPERIENCE Every user sees basic content on the app

Designated users can login with their unique mobile no. or email addresses to login

Personalized content tailored to the user is made available. Ex. VIP Card in this case

An app is not a replica of your website, it is a tool that can be personalized to communicate with your customers..

Page 13: Mobile Engagement & Delivery App

OFFER SEAMLESS ORDERING OPTIONS TO YOUR CUSTOMERS (ORDER FROM ALL PLATFORMS)

Take orders from EVERYWHERE 03

Page 14: Mobile Engagement & Delivery App

ENGAGE USING SOCIAL MEDIA INTEGRATION

Facebook Twitter Music Photos

04 Interact with customers using Social Media integration

Page 15: Mobile Engagement & Delivery App

05 Offer location based services (nearest outlet, store hours)

Page 16: Mobile Engagement & Delivery App

05 Offer location based services (nearest outlet, store hours)

Page 17: Mobile Engagement & Delivery App

FEEDBACK  

06 Get real time feedback to help improve your services

Every bill receipt carries the QR code equivalent to the spend value

Page 18: Mobile Engagement & Delivery App