Mitel 3000 Lunch Learn

Introducing the Mitel 3000

Mitel 3000

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Agenda

The Market and Positioning

What is the Mitel 3000

Features - brief overview

What’s New and Why Sell the Mitel 3000?

Pricing & Support Tools

Next Steps

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Adding Value to the Mitel Portfolio

Completes Mitel Portfolio providing true end-to-end product solutions for all market segments

Ease of installation and maintenance for improved Dealer ROI

Proven demand in this segment

Robust, flexible offering for small businesses giving customers choices

Bringing applications to the small segment

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SB Marketplace is Evolving

59% of SB’s are Implementing IPT *– Planned to grow to 71% by 2011

Applications Driving IPT Sales – Remote Workers/Business Mangers/Owners/etc.

– Soft Phones & UC

– IPT Vendor is ‘Users Choice’ for UC

SB Decision Makers Want to Align With IP Telephony Market Leaders

TDM Not Going Away - Flexibility is Desired– Investment Protection

– Cost

– Maintenance* InfoTech

May, 2008

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Introducing the Mitel 3000

The Mitel 3000:– Integrated communications system that supports your voice

call needs

– Expandable system that accommodates up to 20 CO Lines, 40 Digital Stations, and 12 IP stations

– Modular system that can be upgraded by adding various system modules that allow it to grow as your customer’s needs grow

– Flexible system that gives you the choice of operating as either a key system or PBX

– An easy to install and maintain system, with modular hardware and remote maintenance software that allows you to service the system from your office.

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The Central Control Unit (CCU)

Every Mitel 3000 system begins with a CCU. This is the main controller and power source for the rest of the hardware.

The CCU contains:

– System processor

– Power supply and optional battery backup

– Connectors for phones and lines

– Slots for line and voice mail module cartridges

– Remote programming and maintenance interface

– Base unit is a 4x8 max configuration

– Add Expansion Modules to grow larger

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CCU – UncoveredModules

Install the Line and Voice modules in their slots

Different sizes - they will only fit in the the correct slots

Color-coded

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CCU- UncoveredCCU & Port Module Connectors

Power-Failure Connectors

Line Connectors

Phone Connectors

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CO, Voice Mail, and T1/PRI Modules

You can add cartridge style modulesfor:

– CO lines (2 lines per Module)

– T1/PRI lines

– Voice mail

The cartridges are color coded

– CO/Line modules are black

– T1/PRI module is yellow

– Voice Mail modules are blue

– Different sizes so they can’t be put in the wrong slot

– Keyed to fit only one direction so they can’t be installed incorrectly

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Voice Mail Module

Blue Module

Three Available Options 2 port - Five hours 4 port - Ten hours 8 port - Twenty hours

– 52 Extension Voice Boxes– 10 Phantom boxes– 20 Group Boxes– 1 General voice mail box

Note: All versions support Record-A-Call

Day/Night Auto AttendantTemporary GreetingAnnounce Only Voice boxesDial by Name Directory

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PRI / T1 Module

Yellow Module

Offers 23 channels as PRI (ISDN)

Offers 24 channels as T1 (RBS)– Can be configured as either a T1 or PRI.

Offers 4 Analog CO Lines as backup or overflow lines to a maximum of 28 CO lines

May be used for Voice Only

Integrated CSU for:– Fractional Service Supported Note: DID is supported

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Expansion Ports Module

Each Ports Module Supports 8 telephones

Each Ports Module can support up to four lines

–2 Slots provided for CO/line module cartridges (you can install 1 or 2, depending on how many you need)

Mitel 3000 System supports up to 4 Ports modules

Supports up to:

4 CO Lines & 8 Telephones

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Broadband Module

The Broadband Module allows you to make your LAN connections to the Internet through your phone system.

The Broadband Module has the following features:– Wireless Local Area Networking (LAN)

– Local Area Networking (LAN)

– Wide Area Networking (WAN)

– Multi-User IP Access

– ADSL/Broadband

– Firewall

– VoIP Gateway supporting 12 endpoints

– Management Utility

You can install one Broadband Module on an Mitel 3000 System.

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IP Feature Phones - Features and Functions• Up to 12 Local or Remote IP Extensions• Access to full system features - Same menus• IP Feature Phone = a system extension anywhere in the world

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Mitel® 3000 Digital Phones

8-Button System Phone– Large functional menu driven display

– Eight (8) programmable keys

– Full duplex speaker phone

16-Button System Phone– Large functional menu driven display

– Sixteen (16) programmable keys

– Back lit display

– Full duplex speaker phone

The phone display can be set/viewed in 3 languages - English, Spanish & French

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The Intuitive DisplayScreen prompts change as the users’ situation changes

– E.g. If there is a Voicemail; that prompt comes to the forefront

Prompts tell you what action to take, or warn of an incorrect action

– When your phone is not in use, its display shows the time and date on the top line

– When you dial an external number, the display shows the digit as they are dialed and the call duration during the call

– When you make an internal call, the extension number you dial is displayed along with the name associated with that extension and the call duration

3:45 PM 01-06-08

- Internal Call

- Redial Last Number

- Saved Numbers

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DSS Console

The DSS Console has 32 programmable buttons

It can only be used on the Mitel 3000 16-Button Phone

It uses the keyset’s power supply

There can be up to 8 DSS Consoles on the system

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Multi-Line Cordless Phone

The Multi-line Cordless System Phone is a digital phone that has many of the same features as the Feature Phones.

– Four programmable buttons (default as line buttons for the first four lines)

– Full system feature access

– 900Mhz Narrow Band FM with ADPCM

– 3 ring tones and vibrate mode Range is based on environment/structure surroundings

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Door Phone With a Door Phone installed in your

reception area, anyone visiting your premises can call when they arrive and you can speak to them before you let them in.

If you want to use the Doorstrike relay, you must purchase the Doorstrike mechanism yourself and arrange for a qualified electrician to install it

The Door Phone has:

– A button for ringing programmed extensions

– A microphone/speaker for communication

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Standard Mitel 3000 System Features

Caller ID (550 name/number buffer) - if customer subscribes to service– Caller name/number on all phones

– Caller ID Detection/Routing

– Caller ID Name from System Speed Dial

– Caller ID List: Missed Calls, All Calls, Individual / System

Hybrid Ports – each extension is digital and analog

Paging to all or individual extensions; external paging optional

Music-On-Hold – internal provided free; external is an optionLast Number Redial - Saves last 6 external numbers dialed

Individual Extension Speed Dials – 30

System Speed Dials – 500

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Mitel® 3000 Features

Hunt Groups

20 Groups up to 16 extensions – Linear – 1st available

– Circular – next available

– Longest Idle hunting

Log-in / Log-out

Group Forward

Group Voice Boxes

What’s new on the Mitel 3000?

Leveraging TechnologiesCreating Applications

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MiSIP Business Lines

MiSIP Business Lines Features Flexible Number of Voice Lines per Connection

Included Local Numbers

Unlimited Local Minutes

Unlimited Outbound Domestic Interstate and Intrastate Long Distance Minutes

Discounted International Long Distance Minutes

Broadband Internet Access

Online Billing

Mitel NetSolutions MiSIP Business Lines provide affordable connectivity andreliable local and long distance communications services to augment the featurefunctionality of the Mitel 3000 and deliver converged communications solutions for small businesses. The Mitel 3000 supports up to 12 MiSIP Business Lines (VoIP).

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Mitel 3000 IP-based System Phone*

Mitel 5330 IP PhoneFull Duplex Hands free feature phone

Full system features through Menu interface

Intuitive large backlit menu display

15 programmable keys

Message Waiting / Ringing LED

2 Port Switch (for PC connection)

Powered by PoE or Power Brick

Headset port

* Requires the Broadband Module to be installed on the Mitel 3000 System to utilize the IP Phone & can ONLY work on the 3000 platform.

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Comprises of:

– Unified Messaging

– Click to Dial

– Mitel 5100 Softphone

* Will only work in conjunction with the Broadband Module

Mitel 3000 Unified Communications*

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Access voicemail and email together from one single device, with voicemails

appearing as wav files in your email inbox.

1. Unified Messaging

Benefits Complete list of voicemail messages

Telephone number of the caller

Date and time message left

Automatic synchronisation* between email and voicemail

Prioritisation of messages

Increases productivity: access email and voicemail together

Saves valuable time: user sees all voicemails at a glance

Users can go straight to the most important messages

Save on call costs by retrieving voicemails from email* Synchronisation is only assured with a local MS Exchange

server

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2. Click to Dial

Manage all communications and directories

from one place

Incoming call info: name / telephone number

See status of colleagues i.e if they’re on a call

Directory automatically updates with Outlook

directory changes

Store speed-dials & create call groups e.g. sales, marketing

Add Account Codes to each call logged on the system

Compatible with any Mitel 3000 phone

Can be used with a remote IP extension

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Some C2D Screen ShotsCall BannerIn this shot, the call banner is extended. When idle it “collapses” to the right

side of the screen. There is an option that allows it to slide to wherever the user wants to drag it.

Clear Hold Transfer

Click To Dial icon

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Some C2D Screen ShotsPhone Manager - DSS

Idle

Busy

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Some C2D Screen ShotsPhone Manager DSS, different layout

Notice custom image, notes field

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Mitel 5100 Softphone is a software version of the IP Featurephone allowing

customers to make make and receive calls from their PC as though at their

desk in the office.

3. Mitel 5100 Softphone

Benefits

Similar user-interface to the Mitel 5330 IP Phone

All menus and features of the system supported

Allows the user to make & receive calls at any location

– Remote Office

– Home

– Hotel

– ….in fact anywhere there is a Broadband connection

Pricing, Sales Tools & Support Resources

Making Life Easier

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Mitel Direct Dealer Pricing Model

Single, 5-pack, 10-pack Pricing– Quantities = additional discount

– Extremely market-competitive and flexible

– Larger volume discounts available (e.g. 50-pack)

Base Packages– 2 8-button full-duplex phones; 1 CO card (2-lines) - $895 MSRP

IP Bundle– 1 IP phones and 12-port BBM - $1,200 MSRP

Click-to-Dial/Soft Phones– User bundles – 4/8/12 Users

– $ 299/$ 399/$ 499 MSRP

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Marketing and Sales Tools

MOLSales Guides

– Detailed product descriptions

Configuration MatrixTestimonialsKnowledge BaseDemo Kits – reduced costThe Tools to Make Sales

Get Certified on the Mitel 3000: Zero Cost Training– General

– T1

– IP

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Support Resources - Here for You

Dan Nations – PLM for Mitel 3000

Mitel 3000 Tech Support – 1-800-397-9159– Must be Mitel 3000 certified

Larry Bradshaw – Tier 3 Support– Must go through Tech Support; they will escalate

Morley Johnson – Director of Mitel 3000 Sales, NA

Speleos Dravillas – Regional Manager

Again….Why Sell The Mitel 3000?

Value to the Stakeholders

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Dealer Value

Make Reps More Successful– Complete offering no matter what business size prospect

– Easily to learn, quote, sell

Added Value Inherent in the Product– SW Enhancements free-of-charge

– Built-in modem for remote diagnostics, programming, support and MAC

– Installation and maintenance ROI

– MOH,

– Auto Attendant (VMX)

– Multiple language menus

– Hybrid ports

Thank You