Brian Ronnau, Director of CapTech’s State Workers’ Compensation Practice, is the featured speaker at the Missouri Division of Workers’ Compensation 15th annual conference held June 8th and 9th in Osage Beach, MO. Mr. Ronnau’s topic is “The Missouri Division of Workers Compensation Business Analysis: Where We Have Been and Where We Are Going.” He will elaborate on the challenges and potential solutions facing the Division of Workers’ Compensation (DWC) and its key stakeholders in Missouri.
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■ CapTech Background■ Broad Industry Challenges■ What is a Business Analysis?■ Findings at Missouri DWC■ Benefits to Users■ Common Areas of Concern■ Keys to Success■ Lessons Learned■ Q & A
Interactive and comprehensive work-plans are fundamental Communication and feedback are critical to success Process engineering is a key focus Developing the right solution for the jurisdiction is the objective
■ Virginia Workers’ Compensation Commission Phase 1: Comprehensive Review of Technology, Process and Organization Phase 2: IS Department Realignment, Collaboration, Content Management and
Training Phase 3: Design & Development Claims, Judicial Systems and Ancillary support
applications
■ Missouri Department of Labor (DOLIR) Phase 1: Current State, Future State Gap Analysis (DWC) Phase 2: Design of DOLIR Enterprise Target Architecture (shared services & reuse)
■ IAIABC EDI Committee Implementation Committee Claims Committee
■ People Aging Workforce Resistance to change People are individuals (Goals/Motivations) Overlapping rolls & responsibilities Workers’ compensation is not a priority Politically managed (Constantly changing regulations)
■ Process Manual processes (Workarounds) Duplication of work Data Quality Engrained work habits (Decades old) Disregard for downstream systems/processes
■ Business Analysis is the set of tasks, knowledge, and techniques required to identify business needs and determine solutions to business problems.
So… what does that mean?■ A critical foundational step■ First phase in a business transformation■ Delivers sound fundamentals in support of a broader organizational