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Information System

Hardware Software

Data

Network Procedures

People

Hardware

Software

People

Data

ApplicationApplication

An Information System (IS) collects, processes, stores,

analyzes, and disseminates information for a specific purpose

Application.

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Information System Resources

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DATA WORKERSDATA WORKERS

STRATEGIC LEVELSTRATEGIC LEVEL SENIORSENIOR

MANAGERSMANAGERS

MANAGEMENT LEVEL MIDDLEMANAGEMENT LEVEL MIDDLE

MANAGERSMANAGERS

OPERATIONALOPERATIONAL

OPERATIONAL LEVELOPERATIONAL LEVEL

MANAGERSMANAGERS

KNOWLEDGE LEVEL KNOWLEDGE &KNOWLEDGE LEVEL KNOWLEDGE &

Marketing & Sales MANUFACTURING FINANCE ACCOUNTING HUMANMarketing & Sales MANUFACTURING FINANCE ACCOUNTING HUMAN ResourceResource

Different Information For Different Users

KIND OF SYSTEM GROUPS SERVEDKIND OF SYSTEM GROUPS SERVED

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Information SystemClassification By Support Function

Operational Managers

Data Workers

Middle Managers

Senior Mgr

ExecutiveSupportSystem

ExecutiveSupportSystem

ManagementInformationSystem

ManagementInformationSystem

DecisionSupportSystem

DecisionSupportSystemIntelligent

SupportSystems

IntelligentSupportSystems

KnowledgeManagementSystem

KnowledgeManagementSystem

OfficeAutomationSystem

OfficeAutomationSystem

TransactionProcessing

TransactionProcessingSystemSystem

5-year

salestrend

ProfitP

lanning

5-year

budget

forecast

ing

Produc

tdevelo

pment

SalesMa

nagement

InventoryControl

Annualbu

dget

ProductionS

cheduling

CostAnalysis

PricingA

nalysis

Systemsupport

WordProcessing

Desktop

Publishing

OrderProcessing

Fulfillment

MaterialMovement

A/R,A/P

,GL

Payroll

POS

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Types of Information Systems0

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Airline services

Airline service main objective is to move peoples andgoods from one part of the world to other location,safely and in time.

People look for good service from airline industry. Feware listed below : Scheduling of flights

Convenience of traveling

Cost Comfort

Food quality

Hostility and treatment by the staff

Facilities at the airport.

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Functions - Airline

OperationsFinance/

AccountingMarketing

Flight

Operation

Ground

Support

Faculty

Maintenanc

e

Catering

Airline

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Information System for Airline Service

Passengers Database Airline service MIS must be designed so that it supports for collecting all

types of information.

They may want to revise the schedules of the flight, which suits thepassengers needs.

Some-times it needs to discover service package for particular group ofpassengers. It requires passengers profile to be built up.

To satisfy all these needs following data is important to be handled : Name, Contact number and address

Type, Class and purpose of travel Destination and duration of stay

Food habits (Veg, Non-Veg etc.) Language and communications needs

Service expectation (Before and after journey)

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Functional Aspects of the MIS

10

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Financial Management Information Systems

Financial MIS:provides financial information to

all financial managers within an organization

Profit/loss and cost systems

Auditing

Uses and management of funds

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Financial Management Information Systems

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Manufacturing Management Information

Systems

The manufacturing MIS subsystemsand outputs monitor and control theflow of materials, products, andservices through the organization

Design and engineering

Production scheduling Inventory control

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Manufacturing Management Information

Systems

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Marketing Management Information Systems

Marketing MIS: supports managerial activities

in product development, distribution, pricing

decisions, promotional effectiveness, and sales

forecasting

Marketing research

Product development

Promotion and advertising

Product pricing

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Marketing Management Information Systems

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Human Resource Management

Information Systems

Human resource MIS: concerned with activities related

to employees and potential employees of an organization

Needs and planning assessments

Recruiting

Training and skills development

Scheduling and assignment

Employee benefits

Outplacement

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Human Resource Management

Information Systems

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Level 0

CUSTOMER

Flight

Availabilities

Booking

Serve theRequest

Issue Ticket

A

IRLINE

SYSTEM

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Level 1:-

Enquiry

AirLineDB

CUSTOMER

Log InBookin

gApprovin

g

CustomersDB

TouristAgent DBs

Web Admin

Sear

c

h flights

Respon

se

availa

bilit

yR

egiste

r

Fillform Authenticat

e

IssuesTickets

updatesA

ddin

g

reco

rds

Updating

seats

Register

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Login

ResponseAvailability

Enquiry

Level 1:- AirLineDB

CUSTOMER

Booking

Approving

CustomersDB

TouristAgent DBs

Web Admin

Searchflights

Registe

r

Fillform Authenticat

e

IssuesTickets

updatesA

ddin

g

reco

rds

Updating

seats

Register

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