MijnOverheid (Holanda). Congreso buzones y cajas fuertes en internet. SPRI. Basque Country

MijnOverheid / Message Box

The Dutch MyGovernment portal and Online Message Box for citizens

Dr. Paul Zeef (sr. Business Consultant)

[email protected]

Wouter Welling MSc MA (Productmanager)[email protected]

1. The Service: MijnOverheido Citizen perspectiveo Government perspective

2. How did we get here?3. Finance, Governance and Stakeholders4. Adoption: facts, figures and fantasies5. Issues:o Business Case(s)?o Centralized Data / Centralized Portal?o Sector specific applicationso Other relevant systems

6. How do we work?7. Future developments (functional and technical)8. Questions and Answers

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Logius, dienst digitale overheid2

What will we discuss?

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1. The Service: citizen perspective

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1. The Service : citizen perspective

Sorry no Englishversion (yet)

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Personalized and customized…

3 main functions:� Digital Message box� Status of requests� Personal information

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2015:

• 1.7 million activated accounts

• 700.000 visits per month (logged in)

• 20.000 new users every day (logged in)

• 2014: 27 million digital messages delivered in citizen message boxes

• Capacity: 13 million users

• Capacity: 200 million messages a year

Expectations:

• 8 million users by the end of 2016

• Capacity: 600 million digital messages a year

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1. The Service: government perspective

Agencies using MijnOverheid today:

• Message Box:

30 (4 major agencies, rest local governments)

• Status information:

55 municipalities

• Personal information

6 data providers integrated via web service

(Cadastre, Vehicle administration, Citizens Personal Data, e.g.)

7 data providers via weblink (almost all single sign on)

(Integral Pensions Register, Education Grants Office, a.o.)

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� Started in 2005

� 2006-2008: Proof of Concepto System was developed

o Message Box developed

� 2008-2011: Consolidationo < 200.000 registered citizens

o Move from ICTU (development) � to Logius (maintenance)

� 2012 – 2014: Adoption takes offo Tax administration commits to sending digital mail

o Funding depending on use by service providers

� 2015: towards the “early majority”o Central funding

o Political commitment

o Legal (law)

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2. How did we get here?

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3. Finance and Governance

• 2015 – 2018: € 20 million each year

• still: few smaller incidental budgets (20-100k)

- support in testing = some categories content providers

- release integration of new sources of Personal Data

10% : functional innovations

15% : security measures (preventive, corrective)

65% : maintenance & running the services (contracts etc.)

incl. technical consolidation (Software framework etc).

10% : coordination, reporting, roadmap decision-making etc.

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3. Finance and Governance: the Benefits

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4. Adoption: facts, figures and fantasies

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• Should organizations join because it saves them money?

• Should organizations join because it makes their service better?

• Should organizations join because politicians have decided they should?

• Should organizations join because citizens want them too?

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5. Issues: a Business Case?

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5. Issues: a Business Case?

Competing Values

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5. Issues: a Business Case? Collectivism and Cooperation Autonomy

Security and Control Personal use

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5. Issues: Centralized Data vs. Centralized Portal?

?

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5. Issues: Sector specific applications

• The Health Care Regulations Advice Portal (which service if ...)

• The Central Spatial Permits front office system

- water boards, provinces, local authorities, inspectorates

• Companies Portal and Dossier (Ministery of Econ.Aff.)

• Portals of Dutch Judicial Institutions

• e-service of the Police Administatration (centralised recently)

PLUS: all the other personalizing portals (MyAgencyX) in the Dutch Government (over 300...)

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5. Issues: Other relevant systems

• DigiD Machtigen � Online representation by someone else

• Online Payment Systems � Traffic violations...

• Online governmental notifications (public data collections):

o “there was a permit given in your neighbourhood to...”

o “road maintenance will block your way 15 June at Fleet Street”

o “the law on X is changed on this and that matter...”

• Open government data

o geographic information...

• In-house

• Public officials and external staff

• Development and Maintenance

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6. How do we work?

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6. How do we work?

Service level:

2014: 99,68%

• 2 functional releases a year

Waterfall

More and more agile from point of development start (AGINO)

• 6 technical releases a year

• User centric design (citizen cockpit)

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6. How do we work?

7. Future developments

Functional Technical

• Responsive Design / Mobile First• Mandatory Use (Tax Administration)•Integration of more (all) governmental service providers•Only one government portal?•Personal Data scheme?•webcare

•Integration of personalized portal for businesses •2 way communication•Personal Data scheme?•Better notifications

International cooperation / EU Digital Agenda (learning from others)

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Questions?

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MijnOverheid (Holanda). Congreso buzones y cajas fuertes en internet. SPRI. Basque Country

Business

o message box

service providers

consolidation o

logius maintenance

citizen perspective

digitale overheid2

digitale overheid3

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