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ECS Debit BD-01-FR- 07 Confidential Page 1 of 12
Ver 1.0
Proposal
For
ECS Debit
Shriram City Union Finance- Andhra Pradesh
16h November, 2009
TechProcess Solutions Ltd. Trade World Building, “C” Wing
3rd Floor, Kamala City,
Senapati Bapat Marg, Lower Parel,
Mumbai – 400 013
India.
ECS Debit BD-01-FR- 07 Confidential Page 2 of 12
Ver 1.0
Table of Contents
Sr.No. Topic Page No.
1. Introduction and Company Background 3
2. Organizational Details 4
3. Business Strategy 5
4. Transaction Processing Fitment 5
5. Organization 6
6. Our Clients 6
7. Delivery Imperatives 7
8. Process Details Objectives
Process Flow
8
10
9. Technology Overview 11
10. General Information 12
11. Commercials 12
ECS Debit BD-01-FR- 07 Confidential Page 3 of 12
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Mission Statement
“To continue to pioneer
efficient, secure and scalable
processing solutions in order
to expand payments choices
and reduce processing costs
for our clients. We will
achieve this by leveraging
our strengths in technology,
processing infrastructure and
fund settlement
capabilities."
Vision
“To be a leading provider of
transaction processing
services and software
solutions globally
benchmarked for innovation
and service quality."
At TechProcess, we are committed
to customer delight through our
dedicated services, organization
values, quality improvement and
latest technology.
TechProcess is focused and
organized player due to its strong
technology background and record
of accomplishment in providing
technology solutions. When you
outsource your project to
TechProcess, you will have access
to host of value addition services.
We can help your organization
streamline operations, lower cost,
strengthen customer relations and
simplify your life. You get a trained
team of people, provided with the
latest back office equipment and
management. No capital expense,
no long-term commitments to
hardware or staffing. You will find
our staff responsive, reliable and
innovative. A difference you and
your customers will appreciate.
TechProcess Solutions Limited
(TPSL) is India’s leading electronic
transaction processing company
that offers end-to-end solutions in
electronic transaction processing,
data & document management
and software solutions.
The company provides end-to-end
solutions in electronic transaction
processing ( ECS Debit, ECS Credit,
Direct Debit, Direct Credit, EBPP,
Online Payment Solutions), Data &
Document Management (Card
Processing, Cheque Processing &
Printing, New Business- Urban and
Rural, Order Processing ,CRM,
Application Processing, Fund
Reconciliation ,Policy
Administration , Policy Renewal
Collection, Loan Processing,
Accounts Payable and Automated
Reconciliation to name a few) and
Software Solutions to leading
companies in the BFSI, Telecom,
Travel vertical.
The company commenced its
operations in year 2000 and what
began as a payment processing
business has today grown into a
huge force in providing End to End
solutions across customer life cycle
and enterprise requirements for
more than 200 corporations in the
country.
The electronic transaction
processing capability of the
company that pioneered electronic
payment processing in India is
designed, both in technological
and human assets to service the
collections and payables
requirements of over 200 service
provider in the BFSI, Telecom,
Travel and Healthcare vertical. As
the country’s largest electronic
transaction processing company,
TPSL’s ECS transaction constitutes
85 % of RBI’s total ECS volumes,
services 70 % of insurance
companies and 80 % of the asset
management companies. TPSL
processed over 60 million debit
(account receivables) transactions
and over 7 million credit (account
payables) transactions in the year
2006.
The data & document
management arm of the company
provides end-to-end solutions
across major BFSI companies for
their Origination, Servicing,
Fulfillment, Cheque Processing,
Payment requirements.
Furthermore, TPSL engages in Data
Digitization, reconciliation,
accounts payable and Logistics
Support for several major
enterprises in India.
The Software Solutions arm of
TPSL is an innovative knowledge
services entity that offers a full
suite of custom business
intelligence, advisory, and
consulting IT solutions to address
clients' critical business needs
across Banking, Insurance and
Financial services. The arm is a
preferred provider of software
solutions and self-service
technology initiatives. The
company’s comprehensive
product/customized application
suites offer a variety of options to
meet the requirements of various
enterprises in the BFSI space. As a
matter of fact TPSL handles the
largest treasury operations in the
country for large PSU and Private
Banks.
TPSL is an ISO 9001-2008,
ISO 27001:2005 certified
company and has a pan
India presence through 80
locations with a team of
3000+ talented and
scalable professionals.
Introduction and Company Background
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Section 1.01
• TechProcess Solutions Limited, a Public Limited
Company incorporated under the Companies Act,
1956.
• Registered office:
Trade World Bldg.,”C” Wing, 3rd floor,
Kamala City, Senapati Bapat Marg,
Lower Parel, Mumbai 400 013. India.
• Website : http://www.techprocess.co.in/
• Date of Establishment/Incorporation – 8th Sept.
2000.
• A team of 3000+ talented and scalable
professionals.
• 5 years of experience in outsourcing services.
• 15+ locations PAN India offering outsourcing
services.
• Providing customized outsourcing services and
solutions to over 200 organizations in the Banking,
Insurance, MF, Telecom and Retail verticals.
• Processed over 100 million transactions; 7 million
documents.
• 70% of clearing house volumes handled by TPSL.
• 60% of Banks powered by TPSL in payment
processing.
• 80% of BFSI companies catered to by TPSL.
TechProcess has its presence across 80 locations in
India. The strategic presence across India has given
TechProcess an edge above the others.
Our Multiple Centers, serve as disaster recovery sites in
case of uncalled failures or any natural calamities. Also
this gives us the flexibility to meet up with seasonal and
holiday spikes giving us the ability to handle additional
volumes over and above the forecasted volumes.
Also having hubs across INDIA at strategic locations gives
us the ability to provide regional language support.
We have the ability to provide both offline and online
support at these locations. In the offline model we carry
out the activities at our locations and upload the final
output to the client servers. In the online model we
work on the client systems via lease lines.
A Center of Excellence (COE)
model across BFSI vertical - the
stated objective - Building
expertise and shared services
concept across different
servicing verticals.
Currently provides back office
processing, Software services &
payments processing for more
than 200 companies across
different cities in India.
Aggressively ramped up to
absorb sudden spikes in
volumes, with high quality
standards; Strong Governance
and Compliance mechanism in
place.
Organizational Details
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The philosophy followed at TechProcess is to provide
various enterprises in the BFSI space and beyond an
ecosystem where they are able to channelize their
maximum energy on the core business and not on their
business processes which enables them to set-up new
customers, service existing customers, collect
payments from customers at various stages of their
lifecycle. Furthermore it would assist them to simplify
their internal F&A functions thus presenting a great
experience to their customers at large.
TechProcess has constructed three verticals “Payments,
Data & Document processing and Software Solutions”,
largely to cater to the above requirements. TPSL has