Implementing a Goal-Based Servicing Model to Help Investors Achieve Retirement Goals Andrew Rudd, Chairman and CEO, Advisor Software, Inc. Eric M. Teal, Chief Investment Officer, First Citizens Bank Capital Management Group Wealth Management Retirement Planning Forum
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Implementing a Goal-Based Servicing Model to Help Investors Achieve Retirement Goals
Andrew Rudd, Chairman and CEO, Advisor Software, Inc.
Eric M. Teal, Chief Investment Officer, First Citizens Bank Capital Management Group
! Approximately 60 employees based in Lafayette, California
! Mission! Provide competitive advantage for financial services institutions,
empowering them to focus on core competencies and deliver more personalized advice for maximizing client relationships and increasing assets under management
! Method! Bring institutional-caliber analytics to the financial advice market
Background: The Capital Management Group is the investment division of First Citizens and IronStone Bank, servicing the investment and financial needs of institutional and high-net worth markets. We offer a wide range of products and services tailored for:
High-net Worth Market Charitable Organizations Unions Health Care Institutions
The Capital Management Group and First Citizens and IronStone are performance and service-driven organizations. We believe three key elements are critical to success in meeting the needs of our clients: Focus, Talent, and Discipline.
Assets: Total Assets Under Management ($mm)Equity 4,260.0Fixed Income 1,436.0Manager of Managers 832.6Total 6,528.6
Professional 1 Chief Investment OfficerStaff: 2 Equity Managers
2 Fixed Income Managers4 Portfolio Strategists4 Research Analysts4 Systems Analyst
Products: Internal and External Investment OfferingsComprehensive Wealth Solutions
First Citizens Bank Capital Management GroupGroup: Quick Facts
Third Quarter 2007
Capital Management Group Raleigh, NC
IronStone Bank Offices in Missouri, Oklahoma and Kansas opening 4th quarter 2007
Maine Takes A Cautious Path On Its Pensions By MARY WILLIAMS WALSH
23 April 2004(c) 2004 New York Times Company
! After being hammered in the financial markets for the last few years, many pension funds are turning to riskier investments, hoping that hedge funds, venture capital and the like will fuel returns and cover recent losses. But Maine has drawn a different lesson from the recent pension woes. Instead of shooting high, it is deliberately aiming for low, but guaranteed, investment income to pay for the retirement benefits of its workers.
! Maine's pension fund recently put a portion of its money into very conservative bonds. The bonds pay a low interest rate, but their values will rise or fall in tandem with the value of the pensions the state must pay its retirees, no matter what the markets do. The bonds' durations match the scheduled payouts to retirees. It is a contrarian approach, but one that Maine thinks best serves its retirees and its taxpayers. ''It's a source of puzzlement to me that so few people have come to the same conclusion,'' said Rex W. Holsapple, chief investment officer of Maine's system of pension funds for public workers. He said he knew of no other United States pension fund doing what Maine was doing, a strategy known as matching.
! Pension officials who dared suggest matching in recent years were scoffed at. Thomas Flanigan, formerly the chief investment officer at California's big pension fund for teachers, was dismissed in 1997 after pushing the idea at a time when stocks were red hot. But academics have said the strategy, adopted early enough, could have prevented the recent collapse of the pension funds at US Airways, Bethlehem Steel and other companies. Had those companies matched their pension funds in the late 1990's, their pilots, steelworkers and other retirees would probably still be collecting full benefits. Not only could it have saved those pension funds from failure, but it could have kept the recent pension crisis from erupting across corporate America, prompting Congress to ease requirements for funding pensions. In a properly matched pension fund, asset values cannot move down when benefit values go up.
! In Britain, the Boots Company, a retail drugstore chain, applied the strategy to its pension fund in 2000 with spectacular results – Boots locked in a surplus and its pension fund rode out the bear market unscathed. But United States pension officials have dismissed Boots' achievement as a product of British accounting rules, with nothing to offer pension plans in this country.
! Still, the concept of pension matching may be starting to gain currency. Earlier this year, the government agency that guarantees pensions announced it was matching its investment portfolio, to reduce the risk of a taxpayer bailout.
! Now Maine appears to be the first pension fund in the United States to embrace matching since the long bear market began in 2000, raising questions about whether companies and governments are investing their employees' retirement money in the most prudent way. Maine made the conversion late last year. Before the change, the investment returns on Maine's assets varied from year to year, as with most pension funds, ranging from a gain of 25.7 percent last year, when the stock market rose, to a loss of 10.4 percent in 2002, when stocks fell. These swings will not be totally eliminated, because Maine is not using bonds to match its entire investment portfolio. So far, it has matched about a third of its assets. The remainder is still invested in stocks, on the assumption that over time, the stocks will grow faster than the conservative bonds. Maine is doing this because it has a pension deficit, and an allocation of stocks may close it over time.
! But even by matching a third of its investments, Maine has made an important break with the rest of the industry. ''It's a step in the right direction,'' said Jeremy Gold, an actuary who advocates matching for both corporate and public pension plans. ''Every pension plan would benefit from having more bonds. But there is considerable advantage in taking those bonds that you do have, and matching them.''
! To explain the new approach, Mr. Holsapple drew a comparison between the pension business and personal financial planning. Good personal planners do not urge their clients to shoot for big investment returns for the returns' own sake, he said. Rather, they find out what their clients are saving for, determine when they will need the money and then tailor investments to meet those goals.
! But the pension business works the other way around. For several reasons, pension professionals are geared to think in terms of investment returns and of peer-group rankings. The amount of money owed to retirees, and when it must be paid, do not typically enter into investment decisions.
! At corporate pension funds, this single-minded focus on asset growth is fueled in part by accounting rules. The rules reward and encourage aggressive investing, by allowing companies to project their pension returns a year in advance, then use the projected returns to bolster the corporate bottom line. If companies matched their pension funds, using conservative bonds, they would miss out on this opportunity for a paper gain.
! State and local pension funds use different accounting rules, but they may have other incentives to shoot for big investment returns. For one thing, the outside money managers who assist pension funds earn larger fees if they invest more aggressively. Also, many public pension officials are elected, and they know that a strong year-to-year investment performance is easy to grasp, and likely to impress pensioners, who vote. The virtues of a well-matched pension fund are nowhere near as immediately apparent.
! In fact, it should not make much difference to retired government workers whether their pension fund's investments soared or shriveled in a given year. Their benefits cannot be cut; governments are required to pay them the pensions they have earned, in good markets and bad. If a public plan's investments sour, and cash runs short, then the taxpayers have to chip in.
! That is happening in some places. The mayor of San Diego, Calif., has suggested a tax increase to fill that city's $1.1 billion pension shortfall. Colorado pension officials have asked the Legislature for an increase in the state's contributions, which are financed by taxpayers. The mayor of Syracuse has warned that the demands of New York State's pension funds could drive up city property taxes 45 percent. Other governments are engaging in financial gymnastics to avoid such tax increases. Texas officials have considered taking out life insurance policies on teachers, and using the payouts on those who die young to help finance retirement benefits for those who live well into old age. Many states and towns are selling bonds to generate cash for their pension funds. Still others are camouflaging their pension shortfalls by amending their funding laws.
! Mr. Holsapple's approach runs counter to such techniques. He acquired his point of view 20 years ago, when he worked in the corporate treasury department of Phillips Petroleum. First T. Boone Pickens, then Carl C. Icahn, mounted back-to-back takeover battles, and preserving the company's independence was extremely costly. Mr. Holsapple usually handled foreign-exchange transactions and short-term debt, but during the raids he was brought into the pension team, which was removing a $400 million surplus from the pension fund to pay down debt related to takeover defenses.
! Doing this did not change the employees' benefits, Mr. Holsapple said. But his dealings with the pension fund introduced him to a startling fact: while all short-term debts are measured more or less the same way, there are many ways to measure pension debts to the work force, and seemingly small variations between them can make the benefits balloon, shrink or practically anything in between. And make-or-break decisions could depend on which method was chosen. If Mr. Holsapple's team measured the benefits owed in the way the financial markets did, the benefits looked small relative to the value of the assets; that meant there was a $400 million surplus to be retrieved. But if they measured the benefits the way actuaries did, they were much larger, and there appeared to be little or no surplus at all.
! Given the company's dire circumstances, the perils of measuring the pensions incorrectly were glaring. ''I learned the ropes then, and it just made sense to me that you had to look at a pension plan that way,'' Mr. Holsapple said. ''That lesson has stayed with me.'' That was the lesson he brought to Maine, when the state pension fund hired him as its first chief investment officer early in 2002. Soon, he initiated a broad review of investment policy. ''This was many hours' worth of meetings and discussions,'' recalled Kay R.H. Evans, the executive director of the system, which consists of a few large pension funds for Maine's teachers, judges and other state employees and more than 100 small pension funds for municipal employees. Much of the talk was about Mr. Holsapple's ideas on the need to focus on the size of the benefits to the work force, and the timing of the payouts.
! The long discussions eventually brought Maine's trustees to the conclusion that they should not think about their investment portfolio in a vacuum. ''It's there to fund the benefits,'' Mr. Holsapple said. That may sound obvious to a nonspecialist, but in pension practice, it represents a watershed. It meant Maine would no longer think about its investments the way most of the industry does -- striving for high returns, and avoiding a low peer-group ranking. Instead, Maine would strive for returns commensurate to its obligations, and it would avoid drawing more tax dollars. It also means, of course, that in some years Maine is likely to look bad next to other pension funds, because the rest of the industry still charts its health, and competes, in terms of investment returns. The trustees tried to picture what it would be like, in the inevitable quarters when their selection of long-term, inflation-indexed Treasury bonds landed them at the bottom of the peer-group rankings. They wanted to be sure they would not waver and sell out at the bottom of the market. After much soul-searching and discussion, they decided their resolve was firm.
! The trustees then set about commissioning an asset-liability study, a standard tool that most big pension plans use every few years to reassess their investment strategies. That proved problematic at first, because virtually the entire industry does such studies in a way that applies one statistical method to the assets, and another to the obligations. ''I don't know how to sugarcoat this,'' Mr. Holsapple said. ''Most asset-liability studies are done incorrectly.'' He thought the flaw was severe, and likely to bias the study in favor of riskier investments. As it turned out, Maine's pension consultant, Richard M. Ennis, also had doubts about the way pensions were being measured. He brought in a new actuary who was willing to apply the same rigor to projecting the benefits as to projecting the assets. When the study was done, it confirmed the trustees' hunch that matching would be the most prudent course.
! ''It showed that if they invested in bonds that had characteristics that were more like their liabilities, the risk of having an underfunded plan in the long run would be reduced,'' Mr. Ennis said. Not only was the risk of shortfalls lessened, he said, but in many instances Maine's cash contributions would be reduced too.
! Goal – develop optimal investment solution for a given client case.
! Client experience – risk/return expectations met or exceeded.
! Tools – risk questionnaire, asset allocation selection, model portfolio and investment product selection, style and sector analysis including look-through capabilities, simulation of returns
Smaller institutions generally utilize a core-satellite approach to hybrid architecture, while larger banks tend to employ a best of breed platform approach.
Source: VIP Forum Open Architecture Survey 2007 VIP Forum research.
Risk • The avoidance of selling securities to defer taxes has been the standard of trust departments for years while charging active management fees. Result is a high risk pseudo-passive portfolio versus the firm’s intended investment strategy.
Complexity • Trade-offs and complexities are considerable. Each account is different, requires tax lot by tax lot considerations, and is a multi-period problem.
• Impact of taxes on active equity management can be dramatic.Pre-tax returns and after-tax returns are almost unrelated.
U.S. Asset ReturnStocks 4.8%Municipal Bonds 1.3Government Bonds 0.8Treasury Bills -0.9
Approach • Our solution measures tradeoffs between expected returns, portfolio risk and taxes. Objective is to enhance portfolio expected returns while controlling for taxes.
Custom Solution
• Successful individual account management requires the ability to manage individual accounts, individually. Tax-aware investing can significantly improve after tax return of portfolios, and allow significant deferral, reduction and possible elimination of capital gains taxes for clients.
Objective • Our goal is to actively offset realized capital gains with realized capital losses, not to reduce turnover. Expected returns shouldbe greater than fees, transaction cost, and taxes to trade securities.
! The investment structure problem is one of picking strategic asset allocations and rebalancing policies for each account so that the “household portfolio” achieves the best possible performance.
Investment Recommendations: Julie’s IRA, Anthony’s 401(k), and Joint Brokerage Account
! Investments are spread among multiple accounts. Accounts differ in terms of taxability (e.g. an RIA account versus a regular brokerage account), ownership (joint versus separate property), and purpose (general funds versus dedicated to a specific purpose - i.e. segregated funding pools.)
! Asset Selection – Fund selection methodology that emphasizes avoiding mistakes asa first order of business and pursuit of performance as a secondary objective. Mistakes to be avoided include selection of funds with poor risk control, excessive fees, funds which are overly aggressive relative to the efficiency of the markets in which they invest and tax inefficient funds.
!A core/satellite structure is an optimal structure for the taxable clients.
!Actively managing the core portfolio allows for efficiency and higher after-tax returns.
!The solution requires extensive system, data, and automation design but investors and organizations will achieve superior returns to the traditionally partitioned design.