1 This Week: Coming Soon: EMS Week 2013 2 Dodgeball Tournament 3 Ambulance Supply & Stocking Changes 4 April Commendations 5 Top Call & Unsung Hero Award Nominations 6 May Corporate Compliance 7 Training Schedule 8 Medic Calendar 8 News From The Front Line May 13, 2013 The MEDIC Dispatch Mecklenburg EMS Agency Dates to Remember: May 13 th Corporate Compliance 1400—1700 May 15 th Scope of Practice May 17 th Scope of Practice Performance Pay Update GREAT NEWS! We are continuing to tracking well including patient satisfaction scores! Let’s keep up the OUTSTANDING WORK by encouraging all employees to be mindful of the following key points: The group performance pay program is heavily tied to overall patient satisfaction. Teamwork between EMS Personnel is the #1 driver of overall patient satisfaction; if it takes a big hit, overall patient satisfaction isn’t going to be far behind. Regardless of the priority level, a patient still judges the level of service they receive. Treat your partner and other first responders on scene with the same level of respect and teamwork—it does matter. Be mindful of what you say and how you react to everyone in the room. Each patient may very well end up on the other end of one of our patient satisfaction surveys. Remember to stay focused and provide excellent patient care on every call. It makes a HUGE difference! There are still many more patient satisfaction scores to be conducted. Your actions can positively or negatively influence the final results of this new tracking period. Thank you everyone for your hard work and let’s continue to stay focused!
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Transcript
1
This Week:
Coming Soon:
EMS Week 2013 2
Dodgeball
Tournament 3
Ambulance
Supply &
Stocking
Changes
4
April
Commendations 5
Top Call &
Unsung Hero
Award
Nominations
6
May
Corporate
Compliance
7
Training
Schedule 8
Medic Calendar 8
News From The Front Line May 13, 2013
The MEDIC Dispatch
Mecklenburg
EMS
Agency
Dates to
Remember:
May 13th
Corporate
Compliance
1400—1700
May 15th
Scope of Practice
May 17th
Scope of Practice
Performance Pay Update
GREAT NEWS! We are
continuing to tracking well
including patient satisfaction
scores!
Let’s keep up the
OUTSTANDING
WORK by encouraging all
employees to be mindful of
the following key points:
The group performance
pay program is heavily
tied to overall patient satisfaction.
Teamwork between EMS Personnel is the #1 driver of overall patient satisfaction; if
it takes a big hit, overall patient satisfaction isn’t going to be far behind.
Regardless of the priority level, a patient still judges the level of service they receive.
Treat your partner and other first responders on scene with the same level of respect
and teamwork—it does matter.
Be mindful of what you say and how you react to everyone in the room.
Each patient may very well end up on the other end of one of our patient satisfaction
surveys.
Remember to stay focused and provide excellent patient care on
every call. It makes a HUGE difference!
There are still many more patient satisfaction scores to be conducted.
Your actions can positively or negatively influence the final results of this
new tracking period.
Thank you everyone for your hard work and let’s continue to
stay focused!
2
Medic is eagerly preparing for this year’s EMS Week, which will occur the week of
May 20th – May 24th. The Agency has another packed week lined up to help
celebrate the hard work and dedication of Medic’s employees.
Over the last three years, follow up surveys have been collected to gather
employee feedback related to Medic’s EMS Week activities. One of the most
consistent pieces of feedback has been a desire to see healthier menu options at
the breakfast and cookout. We heard you and couldn’t agree more. We are
excited to announce that you will see this and other changes to the week’s
activities, all as a direct result of your feedback:
Medic’s Ice Cream Social event will feature an assortment of frozen yogurt
flavors and fresh fruit toppings from Pinkberry.
The EMS Week Cookout has been revamped as Medic Family Fun Day.
The menu for Medic’s Family Fun Day will feature an array of healthy food options including a taco/tortilla bar with an
assortment of meat, vegetable and side item selections.
Many new games and activities will be found in the Medic Arcade.
The Medic Dodgeball Tournament has been added as the final EMS Week closeout activity for Friday, May 24th (please
be sure to visit the Extranet for rules and to register your team in the tournament).
Medic is a growing Agency that boasts more than 500 employees. As we grow, the cost of putting on EMS Week each
year follows suit. As a county agency it is imperative that we manage our resources very wisely. It is for this reason that
we ask each of you to limit participation in the Medic Family Fun Day to your immediate family members only
(i.e., significant other, children). There will be a sign in sheet at the food tent so we can track attendance; we appreciate
everyone adhering to this request.
The Lead Team would like to thank everyone for their hard work and dedication to the community we serve. We hope
you will take advantage of everything that has been pulled together to make this year’s EMS Week one of the best yet.
Coming Soon: EMS Week 2013
3
It’s that time of year
again! The 11th annual
MAD (Medic Ambulance
Drivers) golf outing will
take place on Monday,
June 3rd. Join us as we
tee off in support of a good cause. The cost is $60/per
person. Players can pre-register by sending and email
with their name and number in your team to Tom Porcelli