1 This Week: 2012 Service Awards—Night 1 2 2012 Service Awards—Night 2 3 Now Accepting Applications: Tactical Team Member 4 November Commendations 5 Panthers Special Ticket Offer 6 December Corporate Compliance 7 Training Schedule 8 Medic Calendar 8 News From The Front Line December 17, 2012 The MEDIC Dispatch Mecklenburg EMS Agency Dates to Remember : December 17 th Corporate Compliance 1600—1900 Performance Pay Update As you can see from the latest Performance Pay updates, our current Patient Satisfaction scores have taken a considerable dip since the new tracking period began. As of 11/30, our patient satisfaction scores measure at only 65%. Although these are the first concerning dips in scores that we have seen in the new tracking period, we want to be proactive in improving declining scores before a trend develops. In addition, the key driver with the lowest score currently is TEAMWORK . Remember AIDET, should be used on every call to improve communication with our patients. Please continue to focus on using the tools that were presented in November’s InService. As always, if you have any questions about Patient Satisfaction or the tools presented in both October and November InService (AIDET and TEAMWORK) please contact your immediate supervisor. We are all here for the common purpose of providing an excellent patient experience. If we work together, we can bring our patient satisfaction scores up to at least 68% and receive a payout for this new tracking period.
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Transcript
1
This Week:
2012 Service
Awards—Night 1 2
2012 Service
Awards—Night 2 3
Now Accepting
Applications:
Tactical Team
Member
4
November
Commendations 5
Panthers Special
Ticket Offer 6
December
Corporate
Compliance
7
Training Schedule 8
Medic Calendar 8
News From The Front Line December 17, 2012
The MEDIC Dispatch
Mecklenburg
EMS
Agency
Dates to
Remember:
December 17th
Corporate
Compliance
1600—1900
Performance Pay Update
As you can see from the latest Performance Pay updates, our current Patient Satisfaction
scores have taken a considerable dip since the new tracking period began. As of 11/30, our
patient satisfaction scores measure at only 65%. Although these are the first concerning dips
in scores that we have seen in the new tracking period, we want to be proactive in
improving declining scores before a trend develops.
In addition, the key driver with the lowest score currently is TEAMWORK.
Remember AIDET, should be used on every call to improve communication with our
patients. Please continue to focus on using the tools that were presented in November’s
InService.
As always, if you have any questions about Patient Satisfaction or the tools presented in both
October and November InService (AIDET and TEAMWORK) please contact your immediate
supervisor.
We are all here for the common purpose of providing an excellent patient experience. If we
work together, we can bring our patient satisfaction scores up to at least 68% and receive a
payout for this new tracking period.
2
Check out even more great photos from day one of Medic’s 2012 Service Awards ceremony
by liking our Facebook page. Visit (on your leisure) www.facebook.com/MeckEMS
Service Awards—Day 1
3
Check out even more great photos from day two of Medic’s 2012 Service Awards ceremony
by liking our Facebook page. Visit (on your leisure) www.facebook.com/MeckEMS
Service Awards—Day 2
4
Coming Soon
Medical Services will soon begin mandatory FISDAP testing all employees who currently
function at the EMT-B in January. The purpose of this testing is to assist in the creation of
more focused educational and training opportunities by establishing a didactic baseline for
all patient care providers. All scores will be held in the strictest of confidence and will only
be available to the employee through a face-to-face request with a members of Medical
Services.
*Remember FISDAP testing is MANDATORY for all functioning EMT - Basics.*
Please be on the lookout for future notification of available signup sheets.
Position Re-Postings
Medical Services would like to inform all interested employees of the re-posting of two positions:
A re-post of the FTO Positions is now open and accepting letters of interest. The re-posting can be found on
designated bulletin boards throughout the Agency, outside the HR department office and under the scrolling news
section of the Extranet.
A re-post of the EQS (Education Quality Specialist) is now open and accepting letters of interest. The re-posting can
be found on designated bulletin boards throughout the Agency, outside the HR department office and under the
scrolling news section of the Extranet.
If you are interested and meet the qualifications as listed in the posting, please be sure to submit a letter of interest to
Brittany Murray at [email protected]. Please be sure to specify the position for which you are applying. The closing date
for above position re-reposts is no later than Monday, December 31st.
Announcements from Medical Services
Do you have what it takes to join the ranks?
Medic is now accepting applications for Tactical Team Members. Primary duties and
responsibilities of Tactical Team Members include (but are not limited to):
Providing pre-hospital care and operational rescue to the sick and injured in support of
Special Weapons and Tactics (SWAT) team during deployment and training
Serving as liaison between Police and Medic at any incidents involving SWAT operations
Coordinating the response of and transfers care to EMS system transport units
For a complete listing of responsibilities and qualifications, please be sure to read the posted job description found
on designated bulletin boards throughout the Agency, outside the HR department office and under the scrolling news
section of the Extranet.
If you are interested and meet the qualifications as listed in the Tactical Team Member posting, please be sure to submit a
letter of interest to Brittany Murray at [email protected]. All letters of interest must be received no later than
Wednesday, December 26th at 5:00 pm.
Now Applications: Tactical Team Member
5
Congratulations to the following employees who received a commendation in the month of November:
November Commendations
Jeff Bailey (2) Eric Hall Todd Moore Christopher Somerset
Scott Blair (2) Kayla Hough Jonathan Morgan Ben Specht
Scottie Carriker Timothy Ireland Matthew Needs (2) Katie Spitzmiller (3)
Emily Cole Christy Iyoob Timothy O’Connell Ian Starkey (2)
Katie Currin (2) Matt Johnson Sam Pendley Matthew Stegall (3)
Valencia Dantzler Scott King (2) Anne Pentland (3) Misty Swaringen
Matthew Deedrick (2) Robert Kiser Beth Pethel Angela Tart
Yolanda Edmonds Marcus Lee Susan Pollich (2) Crystal Thomas
Alan Elam Matthew Lewis Hillary Ramsey (2) Andy Tinson (2)
Jacob Ellison Ryan Lowe Brandis Ridenhour (2) Brandon Voss
John Fisher (3) Mike Macho Wayne Rosebrock John Wagner (2)
Jennifer Frixen Shelley McAbee Ryan Schott William Walton
Timothy Garwood Craig McAllister Mike Sherriff (2) Donnell Sheridan (2)
William Gibson Anna McCarley Andrew Smith Joan Wisham (3)
Cynthia Griffin Milan Merges Ashley Smith
Michael Grisanti Michael Miller Heather Smith
Grayson Gusa Joseph Milner Lindsay Smith
6
The Carolina Panthers are excited to offer a special civil servant rate for all Charlotte Fire,
Police & Medic personnel for the Carolina Panthers vs. Oakland Raiders game on
December 23rd at 1:00 pm.
Bring your family and friends out to celebrate the holidays – Panthers style! As part of this
special group offer, you may purchase a $52 ticket at the special civil servant group
rate of $22 each. Availability is limited and sold on a first come, first serve basis through this online offer only.
To take advantage of this special offer, follow the instructions below: