© 2010 Jones and Bartlett Publishers, LL C Umiker's Management Skills for the New Health Care Supervisor, Fifth Edition Charles McConnell
Nov 01, 2014
© 2010 Jones and Bartlett Publishers, LLC
Umiker's Management Skills for the New Health
Care Supervisor, Fifth Edition
Charles McConnell
© 2010 Jones and Bartlett Publishers, LLC
Chapter 30
Staff DevelopmentStaff Development
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Career Development Programs
Development programs for
employees benefit them by making
them more versatile and thus more
eligible for promotion, increasing
their self-esteem, and injecting
more interest into their jobs.
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Educational Planning
Educational planning is most
effective when it is tailored to fit
individual needs. Some health care
workers seek promotions to
managerial positions; others prefer
to advance professionally.
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Self-Development
In the long run, career development
is primarily self-development;
management can make certain
opportunities available, but the
individual must be self-motivated to
learn.
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Educational Needs Assessment
What expertise is needed by the
department, now and in the future?
What is needed by individual
employees?
What is needed to bring old-timers
up to date?
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Educational Needs Assessment
What is needed to energize stalled or
marginal workers
What is needed to make you dispensable?
How does the knowledge of employees
compare with the skills needed in their
field?
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To Determine Training Needs
Ask human resources department for a
list of performance deficiencies
frequently documented in performance
appraisals.
Review your department’s
performance appraisals, looking for
specific problems or training needs.
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To Determine Training Needs
Observe the behavior of employees,
especially interactions with customers and
coworkers.
Study satisfaction surveys.
Keep abreast of legal and legislative issues
that could lead to performance problems.
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To Determine Training Needs
Review mission statement and values to
learn what kinds of training can contribute
to realization of long-term goals.
To assist you in deciding how well your
current training program meets basic
needs, answer the questions in Exhibit 30–
1.
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Development Options
orientation and on-the-job training,
in-service education, including the use
of guest speakers and consultants,
workshops and seminars,
formal programs at educational
institutions,
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Development Options
job rotation and cross-training,
self-education,
books, journals, computers,
audiotapes, and videotapes,
participation in any educational
endeavor,
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Development Options
special assignments,
committees and other special work
groups,
assignments as trainers or
instructors,
duties as coordinators or facilitators
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Development Options
“horizontal promotions,”
temporary assignments at satellite
facilities or elsewhere, and
substituting for absent employees.
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Practical Career-Building Tips
Work on easier skills first to ensure early
success.
Ask others to help.
Maintain a high ratio of praise to criticism.
Correct errors before they become habits.
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Practical Career-Building Tips
Be patient. Expect plateaus in
progress.
Serve as coach, facilitator, advisor,
and cheerleader, not taskmaster.
Use adult training methods.
Encourage mentorship.
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Mentoring
In mentoring, an experienced or
influential person guides and
nurtures an individual or a small
groups of employees. Mentors teach
protégés how to survive, thrive, and
progress.
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A counselor mentor is one who:
helps protégés make career decisions,
introduces them to the intricacies of
political savvy,
enhances their sensitivity to
organizational culture, and
helps them enlarge their personal
network.
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Creativity
Innovative creativity is the ability to
come up with truly new ideas
Inventors use innovative creativity.
The creative person forms new
patterns from many seemingly
unrelated ideas.
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Characteristics of Creative People
They possess innumerable bits of
information that relate to the focal
point of their interest.
They blot out what to them seems
irrelevant or unimportant.
They are curious, open, and sensitive to
problems.
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Characteristics of Creative People
They are optimistic risk takers who like
challenges and rarely talk about failure.
They often appear preoccupied.
They dislike rigid routines, monotonous
tasks, restrictive policies, and
bureaucratic interference.
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Characteristics of Creative People
They tolerate isolation and ambiguity.
They value independence and autonomy.
They often enjoy the innovative process
more than the results of the innovation.
They sense when things are right or
wrong.
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Characteristics of Creative People
They bounce ideas off others and build
on the suggestions of their associates.
They are voracious readers.
They are often nonconformists, regarded
by their peers as different.
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Characteristics of Creative People
At meetings they are likely to play the
role of devil’s advocate.
They may like to hang out with other
creative people, but many are loners.
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Innovative Supervisors
They believe there is always a better way and
are always looking for that better way,
They overcome ideonarcissism, the egotism
of thinking that one’s own idea is unique,
They view problems as challenges rather than
annoyances,
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Innovative Supervisors
They chalk up failures as learning
experiences,
They use brainstorming techniques for
making decisions and solving problems,
They are tolerant of ambiguity and the
idiosyncrasies of teammates,
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Innovative Supervisors
They cut red tape when they encounter
it,
They set aside some time each day for
reflective thinking,
They inject humor into situations,
They are willing to stick their necks out
to support their ideas.
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Barriers to Creativity
Prejudgment of ideas.
Fear of failure. This is a significant
inhibitor of creativity.
Restrictive policies, rules, rituals,
and procedures
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Barriers to Creativity
Strict controls and limited budgets
Complex or slow approval procedure
for suggestions and projects
Demands for a consensus
Understaffing and excessive
assignments
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Barriers to Creativity
A lengthy chain of command
Group norms
Disparaging or discouraging
remarks
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Stimulating Staff Creativity
Identify your innovative people.
Emphasize creativity during the
orientation and training of new
employees.
Give people a loose rein to pursue
and develop new ideas.
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Stimulating Staff Creativity
Do not nitpick or demand
perfection.
Let them take some risks and make
mistakes without risking their jobs.
Provide the necessary resources
and psychological boosts.
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Expose Employees to:
• seminars and professional meetings,
• consultants and guest speakers,• publications, audiotapes,
videotapes, and computer programs,
• customer input; and• vendors and sales representatives.
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Use the PIC Response to All Ideas
• P = Positive—great, let’s try it
• I = Interesting—let’s study it
• C = Concern—express
reservations
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Killer Phrases
You’ve got to be kidding.
That would never work here.
The trouble with that idea is…
I’m paid to do the thinking.
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Positive Reactions
Keep talking, you may have
something.
How can I help?
Let’s give it a try.
Can you get me the figures for that?