MAX RM Overview Brochure

Manage Your Entire IT Operations from a Single ConsoleWhen you’re running or working in an IT department,

you have enough moving parts to worry about

without having to manage multiple logins, passwords,

and user permissions for disparate IT solutions.

MAX Remote Management gives you what you

need to run your IT department from one single

pane of glass. This streamlines your day-to-day

operations so you can spend more time managing

your IT operations and less time fighting with your IT

management workflow.

More effective IT Management with MAX Remote Management

Time crunches. Cost pressures. Challenging users.

When you’re in charge of protecting the data and network for your business and employees, the

pressure is high for you to deliver consistent network activity and continuity.

With the MAX Remote Management platform for IT pros, your IT management becomes much

more effective. MAX Remote Management arms you with layered security tools, simple patch

management, easy remote access, and much more to streamline your IT management activities.

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Be in Two Places at Once with TakeControl

As an IT professional, you’re frequently required to

be in two places at once. MAX Remote Management

lets you do that with TakeControl. With a single

click, you can remote access to any server or

workstation from your MAX Remote Management

dashboard. Combined with our Remote Background

Management, TakeControl helps you improve

productivity by providing a seamless and secure

maintenance experience to all of your users.

Keep Your Users Safe with Web Protection Whether it’s phishing attacks, lost passwords, or

malware downloads, your employees face a host of

dangers online that could harm your business. We

solve that by providing Web Protection, an easy-

to-manage web security feature that allows you to

control, monitor, and deploy web security policies that

keep your business safe, your work stations protected,

and your network functioning at maximum capacity.

Web Protection alerts you when devices exceed

bandwidth thresholds, blocks users from visiting

unsafe sites, and safeguards your business against

legal liability by reducing the risk of a security breach

via proactive internet access controls. Combined

with Patch Management, MailProtection, Managed

Antivirus, MDM, and Managed Online Backup, Web

Protection give you a robust, comprehensive security

solution.

Fortify Your Systems with Managed Antivirus Managed Antivirus, powered by Bitdefender,

combines best-in-class protection against malware

and viruses, outstanding performance in minimizing

false positives, and low system overhead to provide

robust and reliable protection. From a single

dashboard, you can start, pause, and cancel scans, as

well as choose how to handle quarantined threats.

Set your own protection policies around any aspect of

Managed Antivirus including scan schedules, file and

folder exclusions, and default actions for when threats

are discovered. And you can save these protection

policies to apply them to similar types of devices as

your user base grows. Or, you can leverage our built-in

protection policies for a variety of systems.

Keep Software Up to Date with Patch ManagementIt’s not enough to only apply Windows updates:

you need to keep all software up to date to keep

your systems safe. In fact, a vast majority of malware

vulnerabilities come from Adobe products and from

Java. To keep your productivity high, patch early and

patch often.

With MAX Remote Management, you can scan your

systems whenever you need to locate out-of-date

software. Or let Patch Management automatically

scan your network for you and apply updates on

your behalf. From your dashboard, you can automate

patch-install approvals based on severity levels,

schedule deploys for approved updates, or manually

install new patches on-demand.

We support over 40 Microsoft Windows applications

and over 80 third-party application families including

Java, Mozilla, Adobe, Google, and Apple.

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Safeguard Your Email against Threats with Max Mail*

Did you know that companies often amass up

to three-quarters of their intellectual property in

historical email? As a result, it is absolutely critical that

IT administrators protect their users’ inboxes from

email-borne threats. MAX provides three essential

functions that complement your email hosting

platform: multi-layered security, continuity, and

archiving. And MAX Mail integrates seamlessly with

MAX Remote Management to round out your broader

defense strategy.

Spot and Fix Problems Early with Automated Monitoring

To minimize problems across your machines and

networks, you need an easily manageable way of

monitoring everything in your IT operations.

Our remote monitoring and maintenance tool allows

you to stay several steps ahead of problems — no

matter whether you’re a Windows, Linux, or Mac shop.

From remote servers and workstations to SNMP and

VM monitoring, MAX Remote Management simplifies

software deploys and patching to keep your systems

running at peak performance. And with real-time

systems info, you can stop small problems before they

become larger.

Streamline Your Support with MAX Service Desk*

MAX Service Desk makes managing your tickets

simple. From a single pane of glass, you can assign

tickets, view ticket queues, see a ticket’s location in the

lifecycle, and track resolution times.

Additionally, MAX Service Desk can automatically

create tickets for device outages and alerts. And, it

minimizes overheads by automatically importing all

your devices, sites, and users.

Protect Your Data with MAX Backup*

Losing data can be catastrophic to your business.

Beyond the downtime you experience when trying

to fix the issue, if you’re unable to recover your

intellectual property, your company could suffer

irreparable losses.

Keep your digital assets safe with hybrid cloud backup

and recovery. From your Max Remote Management

console, you can backup and recover at a file,

application, or machine-level and use one-handed

shortcuts to protect physical and virtual machines.

Our global data centers, each of which are either

SSAE-compliant or ISO-certified, keep your data

secure with the Advanced Encryption Standard

128-bit encryption in motion and at rest. You’ll get

guaranteed 99.999% uptime and 24/7 physical

security. And if restoring to physical servers is not

viable, MAX Backup can recover to either VMware or

Hyper-V virtual servers.

Gain Full Control over New Devices on Your Network with Active DiscoveryThese days, most employees bring personal phones,

tablets, and even laptops to work. Because personal

devices don’t have the same level of security as your

corporate assets, every new device can be a potential

security risk.

Active Discovery gives you a complete view of every

device across all your networks. And, as new devices

come online to your networks, Active Discovery will

immediately find them so you can manage devices

before they can compromise your network security.

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*MAX Remote Management integrates with MAX Backup, MAX Mail and MAX Service Desk.

Reduce Administration Effort with Asset and Inventory TrackingAs your business picks up new assets like servers,

workstations, mobile devices, and software, MAX

Remote Management’s network inventory and asset

tracking features will make managing them a breeze.

From one interface, you can track software license

compliance, prepare comprehensive inventory and

asset reports and track any changes, audit software

and hardware changes, confirm actual and expected

states, and easily spot and take action on banned

software before problems arise.

Get the Power of Data Intelligence with LOGICcards

IT professionals could be some of the busiest people in

the corporate world. It’s enough of a challenge keeping

up with your day-to-day; it’s even more challenging to

find time to keep up with the best practices and ensure

they’re implemented in your business. That’s why we

created LOGICcards, the first remote management

notification system powered by machine learning and

collective intelligence from other IT professionals. It

leverages over a billion events across millions of devices

from 200,000 networks every day to deliver real-time,

actionable insights. It translates the experience of

thousands of IT professionals worldwide into concrete

actions that help you better manage your network.

LOGICcards helps you proactively identify security flaws

on workstations or servers, ensure your software titles

have the latest patches, or make sure your systems

remain compliant with regulations like HIPAA and

PCI. By tapping into the collective intelligence of IT

professionals across the world, you keep your business

more secure and your workforce more productive.

Manage Office 365 with App ControlWhether you’re already running Office 365 and

Exchange Online or you’re planning on supporting it in

the future, we have you covered with App Control.

App Control lets you manage users, licenses, and

mailboxes for both Office 365 and Google Apps. This

unique 2-in-1 service gives you automated, efficient,

and real-time visibility of the cloud services across your

entire organization’s user base.

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MAX Remote Management is 100% cloud based and includes:

*MAX Remote Management integrates with MAX Backup, MAX Service Desk and MAX Mail.

Organization Into Groups

Centralized Management and Control

Policy Based Management

Asset and Inventory Tracking

Software and Hardware Change Logs

Monitoring: Device Performance & Uptime Monitoring

Monitoring: Network, IP, SNMP, Website, VM

Monitoring: Scripting

Monitoring: Automated Tasks

Monitoring: Bulk Actions

Mobile Device Management

AppControl (Manage O�ce 365 and Google Apps)

System Tray Application

Maintenance Windows

Dashboard Reports

Monthly Scheduled Reports

Granular Roles and Permissions

SMS Alerting

Antivirus: Powered by VIPRE

Antivirus: Powered by Bitdefender

Patch Management (Windows and 3rd Party)

Web Protection

MAX Mail: Mail Protection, Continuity and Archiving*

Device Remote Control

MAX Service Desk*

Integrated Online Backup

MAX Backup: Stand Alone Backup*

Integration to PSA Ticketing Systems (ConnectWise, Autotask)

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DISCLAIMER

© 2016 LOGICnow Ltd. All rights reserved. All product and company names herein may be trademarks of their respective owners.

The information and content in this document is provided for informational purposes only and is provided “as is” with no warranty

of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular

purpose, and non-infringement. LogicNow is not liable for any damages, including any consequential damages, of any kind that

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completeness of any information contained in this document.

If you believe there are any factual errors in this document, please contact us and we will review your concerns as soon as practical.

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any of our services.

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