Meeting OUR customers’ needs Meeting OUR customers’ needs Meeting OUR customers’ needs Meeting OUR customers’ needs Martin Herrington Martin Herrington Martin Herrington Martin Herrington Associate Director, Logistics Purchases Associate Director, Logistics Purchases Associate Director, Logistics Purchases Associate Director, Logistics Purchases Procter & Gamble, Western Europe Procter & Gamble, Western Europe Procter & Gamble, Western Europe Procter & Gamble, Western Europe
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Martin Herrington from Procter & Gamble on '3PLs Maximising Customer Service Levels'
Martin Herrington, Associate Director - Logistics Purchases, Procter & Gamble speak in a session on how 3PLs can better satisfy their customers, 'Maximising Customer Service Levels', at the 7th European 3PL Summit in Brussels, November 25th 2009.
To download all of the slides from the conference for free visit www.3PLsummit.com/eu_2009ppts
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Procter & Gamble, Western EuropeProcter & Gamble, Western EuropeProcter & Gamble, Western EuropeProcter & Gamble, Western Europe
• P&G – who are we?
• Who are our customers?
• What do they need?
• How can the 3PL industry help us meet our customers’ needs?
Who are we?
William ProcterCandle Maker
James GambleSoap Maker
What is our purpose?
“We provide branded products and services of superior quality and value that and value that improve the lives of the world's consumers, now and for generations to come.”
“Thirty million times a day, P&G products face their first moment of truth when consumers stand in front of a store shelf, in front of a store shelf, and decide whether to buy a P&G brand or a competing product”.
AG Lafley, 2002
If the product isn’t on the shelf….If the product isn’t on the shelf….
…it is of no value…
…to us
…to the retailer
…to the consumer
What do our customers want from us?
• On Time In Full
• Lower inventory
• Promotions
• Increasing customisation
• Sustainability
How can the 3PL industry help?
TELL US WHAT
YOU ARE BEST ATYOU ARE BEST AT
How can the 3PL industry help?
ACT AS ONE COMPANYACT AS ONE COMPANY
How can the 3PL industry help?
SEND US THE TEAMSEND US THE TEAM
How can the 3PL industry help?
TELL US SOMETHING
WE DON’T ALREADY
KNOW
External collaboration plays a key role in nearly 50 per cent of P&G’s products. We’ve collaborated with outside partners for generations but the importance of these alliances has never been greater.
We want P&G to be known as the company that We want P&G to be known as the company that collaborates better than any other company in the world.
Chairman of the Board and
Chief Executive Officer
Thank you for listeningThank you for listeningThank you for listeningThank you for listening
Martin HerringtonMartin HerringtonMartin HerringtonMartin Herrington