A STUDY ON MARKETING RESEARCH ON E-BOOK PLATFORMS AT ELVERS TECH, BANGALORE Project report to SRM UNIVERSITY “Summer internship” in partial fulfillment of the requirement For the award of the degree of MASTER OF BUSINESS ADMINSTRATION Submitted by ARCHANA K (3511310061) Under the guidance of Mr.K.Balaji, Assistant Professor (Sr.G) SRM SCHOOL OF MANAGEMENT 1
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A STUDY ON MARKETING RESEARCH ON E-BOOK PLATFORMS AT
ELVERS TECH, BANGALORE
Project report to SRM UNIVERSITY
“Summer internship” in partial fulfillment of the requirement
For the award of the degree of
MASTER OF BUSINESS ADMINSTRATION
Submitted by
ARCHANA K (3511310061)
Under the guidance of Mr.K.Balaji, Assistant Professor (Sr.G)
SRM SCHOOL OF MANAGEMENT
SRM UNIVERSITY
KATTANKULATHUR
AUGUST 2014
1
BONAFIDE CERTIFICATE
This is to certify that the Research Project work titled “A STUDY ON
MARKETING RESEARCH ON E-BOOK PLATFORMS AT ELVERS
TECH, BANGALORE” is a Bonafide record of work done by ARCHANA K,
(3511310061) First year MBA, SRM UNIVERSITY, in partial fulfillment of the
requirement for award of degree of “MASTER OF BUSINESS
ADMINISTRATION” during the academic year 2013-2014.
Faculty Guide Dean
Mr.K.BalajiDr.Jayshree Suresh
Submitted for viva voice to be held on -------------------------------------------------
Some years earlier the idea of the e-reader came to Bob Brown after watching his first
"talkie" (movie with sound). In 1930, he wrote an entire book on this invention and titled itThe
Readies, playing off the idea of the "talkie". In his book, Brown says movies have
outmaneuvered the book by creating the "talkies" and, as a result, reading should find a new
medium: "A machine that will allow us to keep up with the vast volume of print available today
and be optically pleasing". (These were big points for Brown.)Though Brown may have come up
with the idea intellectually in the 1930s, early commercial e-readers did not follow his model.
Nevertheless, Brown in many ways predicted what e-readers would become and what they would
mean to the medium of reading. In an article
Jennifer Schuessler writes, "The machine, Brown argued, would allow readers to adjust
the typesize, avoid paper cuts and save trees, all while hastening the day when words could be
recorded directly on the palpitating ether.” However, Brown would likely have found modern e-
readers much too bookish and not unique enough in their own right. He felt the e-reader should
bring a completely new life to the medium of reading. Schuessler relates it to a DJ spinning bits
of old songs to create a beat or a new song as opposed to just a remix of a familiar song.
E-book Formats
As e-book formats emerged and proliferated, some garnered support from major software
companies, such as Adobe with its PDFformat and others supported by independent and open-
source programmers. Different e-readers followed different formats, most of them specializing in
only one format, thereby fragmenting the e-book market even more. Due to the exclusiveness
and limited readerships of e-books, the fractured market of independent publishers and specialty
authors lacked consensus regarding a standard for packaging and selling e-books.
However, in the late 1990s, a consortium formed to develop the Open e-book format as a
way for authors and publishers to provide a single source-document which many book-reading
software and hardware platforms could handle. Open e-book as defined required subsets of
XHTML and CSS; a set of multimedia formats (others could be used, but there must also be a
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fallback in one of the required formats), and an XML schema for a "manifest", to list the
components of a given e-book, identify a table of contents, cover art, and so on. Google Books
has converted many public-domain works to this open format.
In 2010, e-books continued to gain in their own underground markets. Many e-book
publishers began distributing books that were in the public domain. At the same time, authors
with books that were not accepted by publishers offered their works online so they could be seen
by others. Unofficial (and occasionally unauthorized) catalogs of books became available on the
web, and sites devoted to e-books began disseminating information about e-books to the public.
Technology
Developers have been working for years on e-book readers based on LCD technology,
without success in the market.
After the “electronic paper” came, Sony, Amazon and other companies have used this
material to create different types of devices. This new technology has improved the quality of
reading experiences significantly.
The paper book
Although the technology is somewhat outdated, the paper book is a medium that has
affected our society for many centuries. Seen from a functional perspective, the book has long
life, supports multiple fonts and languages. It is an inexpensive medium for delivering
information.
LCD
LCD 2 technology consumes power and is not very user friendly in many contexts. For
the e-book reader the technology was not very suitable, for instance it was difficult to read in
sunlight, it spends a lot of battery power, and that drawings were not rendered properly.
Two e-book readers with LCD technology were launched in 1998, Soft Book Reader and
Rocket e-book. They had 20 and 5 hours of battery life respectively. LCD technology is alive
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and well and today it has developed support for color. In 2008 the worldwide sales of TV sets
with LCD technology passed the sale of those with cathode screen.
Epaper
The technology beyond epaper is based on the electronic ink Vizplex developed by the
company E-ink.
The technology is based on millions of microcapsuls, which have a diameter the size of a
humanhair. Each component contains white and black particles which are sensitive to electricity.
Electric fields affect these particles to move in ways that create text.
Where there should not be text the white particles move on top of the microcapsul so that
the black is not visible. Epaper uses power only when a page is refreshed (Shapira, Shoval,
Meyer, Tractinsky, and Mimran 2008).
E-reader
A physical, tangible device used to view an e-book. E-book readers consist of an
enclosure made of plastic or metal, with buttons to navigate through the documents and to
activate the menu. The artifact may have support for USB connections and can have separate
ports for memory cards 5. Some of them can offer WiFi and GSM communication.
Some e-book readers have interfaces via a touch screen. The size is usually either A4 or
A5. They may have support for audio and some have their own web browser.
Models
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The following e-book readers are to be found on the market:
Kindle
This e-book reader is developed by Amazon, launched in 2007 (Baker 2009) and is
available in A5 and A4 format. The latest Kindle DX (A4) is made to read articles and books that
contain pictures and graphs.To transfer the users own documents to Kindle, the files must be sent
via email to Amazon. Then you get a link where you can download it to your own e-book reader.
Cybook Gen 3
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This e-book reader is developed by the Dutch company BOOKEEN. This artifact use 23
seconds before it is ready for use, but uses little power. This e-book reader does not support the
free and open e-book standard EPUB.
iLiad
Manufactured by iRex, this is an e-book reader in A4 format with a touchscreen. Iliad
offers the ability to save notes made in documents. In addition, the Iliad can be used as a note-
book.
Reader Digital Book PRS 505
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Manufactured by Sony, it supports playback of audio, uploading of content is possible via
USB and memory card.
Reader Digital Book PRS 700 Manufactured by Sony
PRS 700 supports audio, offers background light and touchscreen.
E-book reader
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Developed by Plastic Logic is thin and use the touchscreen to access the interface. It uses
a different technology for epaper than the one from eink.
Nook
Nook is an impressive looking new e-book reader by Barnes and Noble. The most
notable is the feature called "LendMe" which lets users borrow certain books (depending on the
publisher’s wishes), the same way they have traditionally traded paper books.
FLEPia Color
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Manufactured by Fujitsu, it was launched in spring 2009, is 12 mm thick and comes in both A4 and A5 format. The interface can be used through a touchscreen. Refresh time for new pages is long.
E-book Platforms
We will define a platform as a software platform that connects the librabry’s e-book
collections to patrons. The platform displays the e-books connected with the library, so patrons
can browse and check them out. It’s like the card catalog, but patrons have instant access to the
books straight from the platform.
Examples of e-books lending platforms and vendors: Overdrive Media Console,
Freading, and 3M Cloud Library, Baker and Taylor’s Axis360.
media, business services and tourism. Out of these, it is estimated that the banking, FMCG
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andinsurance sectors together account for 45% of the total advertising spend. In comparison to
this, automotive, travel and retail spend 37% of the total advertising revenue and financial
service companies spend 12% only. Some of the top spenders in India are automobiles, followed
by brands like Pepsodent, Kelloggs, Cadbury, HDFC (Housing Development Finance
Corporation Ltd.) loans and Sunsilk. In addition to these the early adopters in the field of finance
and IT are also increasing their spending. Globally, the trend is that almost 60% of the revenue
goes to five firms- Goggle, Yahoo, Microsoft, AOL(America Online Launchers), and Overture.
Approximately, 90% of the Goggle revenues come from advertising. In India, portals like
indiatimes.com, exchange4media.com, rediffmail.com, agencyfaqs.com etc are attracting major
online spender. This article explains demographic profile of Indian users. It also gives the
comparison between global trend and Indian trend, which is useful for my research work.
Shelly Rodgers and Esther Thorson Have published research paper entitled “The
Interactive Advertising Model: How Users Perceive and Process Online Ads”. The authors
provide an integrative processing model of Internet Advertising, which incorporates the
functional and structural schools of thought. The model begins with the functional prospective,
which attempts to identify reasons for Internet use. Since most individuals enter cyberspace with
some goal or agenda, in mind, the authors argue that a model of online processing should begin
with consideration of Internet functions. These functions, according to the authors, operates
conjointly with the user’s mode-ranging from high goal-directed to playful-to influence the types
of ads web users will attend to and process. The authors offer a broad scheme in which to
classify most Internet ads, as well as a number of common features unique to these ads. The
authors conclude by offering a number of hypotheses suggested by the model.
Web ads:
Christian Rohrex and John Boyd have published article entitled “Ads that work on
the Web” in 2004. A Website’s long term success often rests upon its ability to balabce two
fundamental and frequently conflicting needs: the need to sell ad space so that the site makes
money and the need to keep users happy so that they continue to visit site. Sites that effectively
strike this tenuous balance prosper, while those that do not become increasing unpopular, either
with users or with advertisers and shareholders. Further complicating this challenging balancing
act is the fact that the point of equilibrium is often found at different places on different sites at
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different times. A growing body of research has revealed principles and guidelines that designers
can use to optimize this balance and at times, to create a Web experience in which advertising
and page characteristics actually work together to enhance – or at least not harm – the
userExperience. In this tutorial, we introduce participants to these principles and the research
techniques through which they were developed.
The article “Web ads that work” from Website www.maxpc.co.uk explains which
Software tools can be used to design Web ad.Unlike most other media, an online ad has the
potential to react and interact, with the target market. The target market is young and looking for
fun and excitement. The ‘Bad Surf Butt’ ad uses a homemade, camcorder feel and slapstick
characters to grab the attention of the youth market. Making the banner ad into a simple,
humorous game makes the ad fun to play.
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1.5 STATEMENT OF THE PROBLEM
E-book publishing is full of problem areas, most of which cannot be addressed through
standardization but can only come about via a sea-change in the behaviour and nature of the
various participants in the e-book industry.
There are, however, several issues that could be addressed, at least partially, via
standardization, that would make everybody’s life easier if implemented.
One of the major issues facing publishers today is the spiralling complexity of dealing
with vendor rendering overrides.
1.6 OBJECTIVE OF THE STUDY
Primary Objective
The main objective to conduct this research is to understand the e-marketing & develop
the better positioning for new product launch i.e. Escroll
Secondary Objective
To study and understand the concept and process of marketing research.
1.7 SCOPE OF THE STUDY
Market research studies the markets, market competition, market trends, etc. It also does
sales forecasting. It estimates the demand for new products. It fixes the sales territories
and sales quotas.
This project scope involves the study of the marketing research on e-book platforms.
It provides me a great opportunity to relate theoretical concepts learnt in my course to the
actual happening in the organization
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1.8 LIMITATIONS
The study is only confined to marketing research analysis
The study cannot be oriented with all Marketing practices followed by ELVERS TECH
Company because of the paucity of the time requirement.
The sample size is 30.
Time and Cost plays a major role in this study.
Providence of lesser period is a barrier to cultivated huge information.
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CHAPTER 2
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2.1 INTEGRATED VIEWS OF ALL FUNCTIONAL AREAS
FUNCTIONS OF HUMAN RESOURCE MANAGEMENT
DEPARTMENT
HRM is an organizational function which focuses on providing appropriate human
resources for the organization. HRM function is concerned with attracting, assessing, motivating,
and retaining the employees the firm needs to run effectively . The value chain of business
companies usually introduces the whole layer of HRM, with the functionality which contains
recruiting, hiring, retention, training, career path development, compensation, benefits
administration, and labor negotiations.
When a company decides to take some strategic actions, the role of HR department is to
find and develop its people who will be able to contribute to the achievement of those strategies.
This is the reason why HR manages the strategy of the organization and links it to the HR
functions of recruitment, selection and development of employees. Recruitment is identifying
and attracting potential employees, is particularly important, as the way in which an organization
goes about this task will affect the type of people it attracts to the organization. HR policies such
as whether to recruit internally or externally, whether to pay higher than the market and the most
appropriate way to advertise all contribute to attracting potential skilled employees.
Job satisfaction has been found to be an important factor in retaining staff (those whom
the organization wants to keep). Retention rates ofemployees have been found to be related to the
retention rates of customers and investors.
The reason why retention of employees, especially in companies which use electronic
infrastructure for their jobs, is becoming more important is that employee turnover is costly and
is on the rise. Employees have different needs and that is the main reason why fixed reward
system does not suit everyone and flexible benefits are becoming more common, where
employees can choose from a range of benefits, such as flexible hours, childcare vouchers,
driving or language lessons, pensions etc.
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Job dissatisfaction is associated with job design, that is, there is a relationship between
job complexity and job satisfaction (as shown in figure 1). The tedium associated with repetitive,
poorly-skilled jobs leads to frustration and boredom. The redesign of jobs has also been found to
change the way training is undertaken.
Social relationships function is a valuable resource that enables individuals to act as
groups and to undertake complex actions like joint knowledge work. Dissemination of
information through the company based on creation of shared space in which employees can
collaborate helps in transcending the boundaries which have separated the departments and
people in company. Allowing all employees in all levels of the company to have access to
corporate information and to post their idea to all the others, companies dismantle vertical
boundaries, and enable sharing the information and empowering collaboration on projects.
Horizontal boundaries are dismantled, so there is clear conclusion: internet has broken
down the walls within companies. With those processes we find the condensation of company’s
functionality, where middle level management disappears and information systems experts are
finding much more room for their work. Research into the social dimension of inter-firm
relationships today is largely limited to trust issues, and it rarely takes into account cognitive
issues like a shared understanding among individuals. The companies are investing in
relationships with the prospect of deriving collaborative benefits such as trust, commitment and a
shared understanding need time to develop, hence the notion of investing into social relationships
that provide benefits in the long run. Some companies even have higher percent of total costs
spent on these support processes than they spend on the primary processes.
The implementation of information technology has been shown to change the way that
jobs are designed. It has implications for basic skill requirements and work roles. The rise of call
centers over the last few years has led to high levels of employee turnover due to the way jobs
are designed and managed. These types of jobs are characterized by repetitive work, constant
telephone contact with customers and unremitting performance monitoring by supervisors. The
implementation of technology to centralize functions also had the effect of redesigning jobs, as
company staff were no longer able to rely on their local knowledge about their customers.
.
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FUNCTIONS OF FINANCE AND ACCOUNTS DEPARTMENT
The evolution of Finance is pivotal for any organization to translate its digital vision into
economic value. Our latest research with the MIT Center for Digital Business, a research Centre
established by the MIT Sloan School of Management to focus on the digital economy, indicates
the presence of a ‘Digital Advantage’ for those companies that successfully transform their
business through technological innovation. They demonstrate significantly better financial
performance than their peers, experiencing up to 26% higher profitability1. Many explorations of
digital transformation tend to focus on the front end, leveraging digital technologies to develop
and improve the customer experience and customer service operations. However, to achieve true
digital maturity, digital transformation has to be extended beyond customer facing operations
and into the core supporting functions and underlying operating model. Further, failure to drive
parallel transformation of the back office can risk undermining the improvements to customer
experience delivered through digital transformation of the front end.
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Leading businesses are meeting an ever increasing appetite from consumers to access
more and transact digitally by expanding their channel portfolio through development of digital
channels. In this more complicated environment the finance function needs to support the
customer experience with robust back office processes and must be able to deliver the insight
required by decision makers to optimize profitability across diverse channels. In parallel with
recent finance drivers, all of this must be achieved without increasing the cost of the finance
function to the business.
Beginners
Management skeptical of the business value of advanced digital technologies
May be carrying out some experiments
Immature digital culture
Fashionistas
Many advanced digital features (such as social, mobile) in silos
No overarching vision
Underdeveloped coordination
Digital culture may exist in silos
Conservatives
Overarching digital vision exists, but may be underdeveloped
Few advanced digital features, but traditional capabilities may be automated
Strong governance across silos
Taking active steps to build digital skills and culture
Digirati
Strong overarching digital vision
Good governance
Many digital initiatives generating business value in measurable ways
Strong digital culture
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FUCNTIONS OF DIRECTORATE OF MANAGEMENT
The Directorate for Management is responsible for:
budget, appropriations, expenditure of funds, accounting and finance;
procurement; human resources and personnel;
information technology systems;
facilities, property, equipment, and other material resources; and
Identification and tracking of performance measurements relating to the responsibilities of
the Department.
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FUNCTIONS OF OPERATIONS MANAGEMENT
The Digital Division Operations Manager is responsible for the smooth running of the
Digital & Creative Division, to ensuring maximum revenue and profit.
This role is to manage all operational daily activities ranging from the administration
tasks in association with all aspects within the business.
As the Digital Division Operations Manager they,
are able to manage all core issues and resolve them using knowledge of the system and
company structure
Work with HR – Liaising with stakeholders, resolving cross functional issues
Manage team in all operational functions
Development of and continuous improvement of processes and workflow including the
improvement and providing information regarding profitability and efficiently
Work with the Administrator to delivery reconciled digital division reports and to deliver
board reports in consultation with Head of Digital including financial reporting
Work with the teams to resolve all issues including internal work flow, invoicing and client
liaison
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2.2 RESEARCH METHODOLOGY
Types of research:
Descriptive research
Applied Research
Quantitative Research
Conceptual Research
Analytical Research
Fundamental research
Qualitative Research
Empirical Research
Other Types of Research
Here I have used QUALITATIVE RESEARCH
Qualitative Research
Qualitative research is a type of scientific research. In general terms, scientific research
consists of an investigation that:
• seeks answers to a question
• Systematically uses a predefined set of procedures to answer the question
• collects evidence
• produces findings that were not determined in advance
• produces findings that are applicable beyond the immediate boundaries of the study
Qualitative research shares these characteristics. Additionally, it seeks to understand a
given research problem or topic from the perspectives of the local population it involves.
Qualitative research is especially effective in obtaining culturally specific information about the
values, opinions, behaviors, and social contexts of particular populations
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Research process:
Research consists of series of actions or steps necessary to effectively carry out Research
and the desired sequencing of the steps
The list of functions or steps consists of research process.
Definition of problem
Statement of research objectives
List of needed information
Design of data collection project
Selecting the sampling unit & sample size
Analyzing the data
Finding & recommendation
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2.3 METHOD OF ANALYSIS
Methods used in marketing research
Data gathering involves collecting as much information as possible about the market,
usually before any further steps are taken. It relies on desk research and field research. Data is
divided into primary and secondary categories. Primary data are collected in the field. Secondary
data are gathered from all the material that is at present available on the subject, and is always
studied first when doing desk research.
Questionnaires
This is the most popular method of extracting information from people. They are usually
conducted by post, telephone or in person. Questionnaires are easy to administer and easy for
respondents to deal with. They simplify the analysis of results, and can provide surprisingly
detailed information. A useful way of delivering a questionnaire is on-line. One way of doing
this is to ask the public to fill in a questionnaire, which then enables them to register for access to
a website. However, questionnaires are easy to 'cheat' on and a market research agency will
ensure that 'control questions' has been built in to check that the questionnaire has been filed in a
suitable fashion.
Quantitative market research
Relates to methods such as questionnaires, which can be used to gather a lot of
information, but which often use fairly closed responses.
Qualitative market research
Relates to more intensive methods involving small samples such as a focus group who
come together to discuss their feelings about a particular product.
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DATA COLLECTION
METHODS OF DATA COLLECTION:
The data is collected through the well enclosed questionnaire at the respective
respondents in order to fulfill from random people based on the level of satisfaction the
collection of data represents a perquisite for carrying out a research and can be derived from a
number of different sources. These sources are classified into secondary and primary data.
Primary data:
Primary data is the information collected from the first time quantity of 30 people which
are met indiscriminately and given questionnaire to fill up.
Secondary data:
In a survey, the investigator collects data, particularly in surveys descripted researches.
Importance ones are:
1. Observation method
2. Interview method
3. Through questionnaires
4. Other methods which include
a. Warranty cards
b. Distribution audits
c. Party audits
d. Consumer panels
e. Using mechanical devices
f. Through projective techniques
g. Depth interviews, and
h. Content analysis.
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In my project I‘ve collected data through questionnaires
In this method, a questionnaire is sent to the personal concerned with a request to answer
the questions and return the questionnaire. A questionnaire consists of a number of questions
printed or typed in a definite order one form or set of forms.
The questionnaire is distributed to respondents who are expected to read and understand
the question and write down the reply in the space meant for the purpose in the questionnaire
itself. The respondents have to answer the questions on their own.
Advantages of questionnaire method:
Questionnaire method provide veracity
It is easy to analyze consumer attributes and opinion
It is less time consuming
Easy to contact large number of respondents
It can be distributed to different places.
SAMPLING
Sample unit:
An employee of the company is a sampling unit.
Sample size:
The sample drawn was 30 respondent chosen from all levels of management.
Sample method:
The researcher has conducted the survey at Elvers Tech.
Tables and chart:
The table and chart are used mainly for the multiple choice question and that of close
ended questions. And this tables and charts are also used to find suggestion and conclusion.
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Analytical tools:
Percentage analysis is the method which is used for finding the average of collected
information. Percentage analysis can be calculated as follows:
First the number respondents are noted in a tabular from and then the percentage is
calculated by dividing the number of respondents by total number of respondents which is then
multiplied by 100.
No of respondents
Percentage = _______________________ x100
Total no of respondents
Statistical tools adopted:
Simple average method
Bar diagram
Line diagram
Pie diagram
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CHAPTER 3
50
3.1 ANALYSIS OF DATA
STUDY OF MARKETING RESEARCH ON E-BOOK PLATFORMS
Data Analysis process
Once the necessary data collected, the next task is to aggregate the data in a meaningful
manner. A number of tables are prepared to bring out the main characteristics of the data. The
researcher should have a well thought out framework for processing and analyzing data, and this
should be done prior to the collection. It includes the following activities:
I. Editing
The first task in data processing is the editing. Editing is the process of examining errors and
omissions in the collected data and making necessary corrections in the same.
II. Coding
Coding is necessary to carry out the subsequent operations of tabulating and analyzing data.
If coding is not done, it will not be possible to reduce a large number of heterogeneous data into
meaningful categories with the result that the analysis of data would be weak and ineffective, and
without proper focus.
III. Tabulation
Tabulation comprises sorting of the data into different categories and counting the number of
cases that belong to each category. This is also called universal tabulation. The analysis based on just
one variable is obviously meager. Where two or more variables are involved in tabulation, it is called
vicariate or multivariate tabulation.
IV. Analysis
After the all three above steps, the most important step is analysis of the data.
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3.2 ANALYSIS PROCESS
1. Age wise category of respondents
Table no: 1
S.no Age of the
respondent
No of the
respondents
Percentage
1 Bellow 25 14 47
2 25-35 6 20
3 35-40 7 23
4 Above 40 3 10
Total 30 100
Chart no: 1
Bellow 25 25-35 35-40 Above 400%5%
10%15%20%25%30%35%40%45%50% 47%
20%23%
Age wise category of respondents
Age wise category of re-spondents
Interpretation
It is observed from the table that 14 respondents are from the group below 25, 6
respondents from the group 25-35, 7 from the group 35-45, and 3 from the group above 40 and
are in the terms of percentage 47%, 20%, 23% and 10%.
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2. Education Qualification of respondents
Table no: 2
S.no Qualification No of respondents Percentage
1 UG 10 34
2 PG 8 30
3 Professional 12 36
Total 30 100
Chart no: 2
UG PG Professional0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
33%37%
40%
0%
Education & QualificationSeries1
Interpretation
It is observed that 10 respondents are from the group UG, 8 repondants are from the
group PG and 12 from the group Professional and are in the terms of percentage 34%, 30% and
36%.
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3. Opinion on Usage of the e-book reader
Table no: 3
S.no Particulars No of Respondents Percentage
1 Very Often 13 43
2 Relatively Often 9 30
3 Not Often 6 20
4 Never use it 2 7
TOTAL 30 100
Chart no: 3
Very Often Relatively Often Not Often Never Use Them0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
50%
43%
30%
20%
7%
Usage of E-book Readers
Usage of Ebook Readers
Interpretation
Out of 30 respondents, 13 respondentsuses it very often. 9 respondents’ uses it relatively often, 6 respondents uses it not very often and 2 respondents never use it and are in the percentage of 40%, 20%, 30% and 7%.
54
4. Opinion on Usage of e-book reader each time
Table no: 4
S.no Particulars No of Respondent Percentage
1 Under 30 minutes 4 13
2 Between 30 to 60
minutes
5 17
3 More than 60
minutes
9 30
4 it depends 12 40
TOTAL 30 100
Chart no: 4
Under 30 minutes
30 to 60 minutes
More than 60 minutes
It depends0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
13%
17%
30%
40%
Usage of E-book Reader each time
Usage of Ebook Reader each time
Interpretation:
55
Out of 30 respondents, 4 respondents uses it under 30 minutes, 5 respondents uses
it between 30 to 60 respondents, 9 respondents uses it above 60 minutes and 12
respondents says it depends.
5. Opinion on The Place of usage of e-book reader
Table no: 5
S.no Particulars No of Respondents Percentage
1 At Home 15 50
2 At Office 3 10
3 At Public Places 5 17
4 On the move 7 23
Total 30 100
Chart no: 5
At Home At Office At Public Places On the move0%
10%
20%
30%
40%
50%
60%
50%
10%
17%
23%
The Place of usage of e-book reader
1. The Place of usage of ebook reader
Interpretation
56
Out of 30 respondents 50% chosen the group at home, 23% on the move, 10% at
office and 17% at public places.
6. Opinion about usage of e-book reader
Table no: 6
S.no Particulars No of respondents Percentage
1 Very satisfied 17 56.67
2 Satisfied to some
extent
10 33.33
3 Not satisfied at all 3 10
Total 30 100
Chart no: 6
Very satisfied Satisfied to some extent Not satisfied at all0
10
20
30
40
50
60 56.67
33.33
10
Opinion about usage of e-book reader
Series1
Interpretation
Out of 30 respondents 57% are very satisfied, 33% are satisfied to some extent
10% are not satisfied at all.
57
7. Opinion on the Helpfulness of E-book Readers in studies
Table no: 7
S.no Particulars No of Respondents Percentage
1 Very helpful 7 23
2 Helpful to some
extent
11 37
3 It doesn’t make any
difference
8 27
4 Not helpful at all 4 13
Total 30 100
Chart no: 7
Very help
ful
Helpful to
some e
xtent
It does
not mak
e any d
ifference
Not help
ful at a
ll0%5%
10%15%20%25%30%35%40%
23%
37%
27%
13%
The helpfulness of e-book reader in studies
The helpfulness of ebook reader in studies
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Interpretation
From the above chart,23% repondants found it very helpful, 37% found it helpful to some
extent, 27% found it doesnot make any difference and 13% found it is not helpful at all.
8. Opinion on E-book reader changed the way that you study
Table no: 8
S.no Particulars No of respondents Percentage
1 Yes 19 63%
2 No 11 37%
TOTAL 30 100
Chart no: 8
Yes No0%
10%
20%
30%
40%
50%
60%
70%63%
37%
E-book Reader changed the way that you study
Ebook Reader changed the way that you study
Interpretation
59
From the above chart it can be seen that 63% of respondents say that e-book
reader changed the way the study while 37% replies negatively.
9. The e-book readers are used for various purposes
Table no: 9
S.no Particulars No of respondents Percentage
1 Novels 14 47
2 Course related
material
5 17
3 Material to support
my study from other
sources
3 10
4 Documents created
by myself
4 12
5 Audio material other
than the podcasts
2 7
6 Pictures and photos 2 7
7 Others 0 0
Total 30 100
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Chart no: 9
0%10%20%30%40%50% 47%
17%10% 12%
7% 7%
The e-book readers are used for various purposes
The ebook readers are used for various purposes
Interpretation
The above chart shows that the majority of the respondents have chosen to read novels using
e-book reader and least chosen for audio material, pictures and photos.
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10. Opinion on Satisfaction on e-book reader
`
Table no: 10
S.no Particulars No of respondents Percentage
1 Very satisfied 17 57
2 Satisfied to some
extent
9 30
3 Not satisfied at all 4 13
Total 30 100
Chart no: 10
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Very satisfied Satisfied to some extent Not satisfied at all0%
10%
20%
30%
40%
50%
60% 57%
30%
13%
SATISFACTION ON USING E-BOOK READER
SATISFACTION ON USING EBOOK READER
Interpretation
From the above chart, it is said that 57% of the respondents are satisfied with the e-book
reader, 30% are satisfied to some extent and 13% are not at all satisfied.
CHI SQUARE TEST
HYPOTHESIS
H0 : There is significance between the usage and satisfaction level of e-book
H1 : There is no significance between the usage and satisfaction level of e-book
Degree of freedom is 2, and the table value is 5.991
Hence H0 is accepted
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CHAPTER 4
65
4.1 FINDINGS
Most of the Respondents are being in the age group of below 25.
Most of the Respondents are Professional.
It has been found that e-book is read often by the respondents.
Many Respondents say that their usage of e-book readers is more than 60 minutes.
E-book readers are used at home usually.
Many Respondants are satisfied by the use of the e-book reader.
Most of the Respondents say that e-book reader is helpful to studies to sme extent.
Most of the Respondents feel very satisfied with thee-book reader.
4.1 SUGGESTIONS
After conducting the study on Marketing Research on e-book readers at ELVERS TECH,
I have identified some facts based on questionnaire. This may help the company to increase the
satisfaction level of the customers who use their products...
The key points to success are:
Portability
Chunks and Alternative Content
Reasonable price
The product developed by the company was also analyzed in short and the suggestions
are given below:
The quality of the product should be increased.
The marketing method of publishing the product must be more effective.
The technically problems the users face should be fixed as early as possible.
Customer awareness should be created.
Effectively prescribed information about the product should reach the public.
4.3 CONCLUSION
66
The study shows the importance and the use of e-books in today’s digital world. E-book plays a vital role among the people of all categories.
As far as the researcher has studied, there is a positive note on the use of e-book reader which is helpful for the organization to move a step ahead to improve their product. Since Elvers Tech is a startup company there is a still long way for the company to go to hit the market share in high levels.
I hope my research on e-book platforms would be helpful for the organization to make decisions in various factors of the company and to improve their way of working on the product.
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CHAPTER 5
68
5.1 BIBLIOGRAPHY
WEBSITES
www.elverstech.com
en.wikipedia.org
www.google.com/insights/consumersurveys
REFERENCE BOOKS
Marketing Management, Philip Kotler 14th Edition
Research Methodology, C. R. Kothari Second Edition