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Supreme Court of Nevada – Judicial Education Rev.: 10/19/15
SUPREME COURT OF NEVADA
DISTANCE EDUCATION
MANAGING TOUGH CONVERSATIONS WITH CONFIDENCE, CONTROL, AND ACCOUNTABILITY
Course Materials
Course Date: October 22, 2015 (Webinar)
Faculty:
Ms. Elizabeth Bullard
MANAGING TOUGH CONVERSATIONS WITH CONFIDENCE, CONTROL, AND ACCOUNTABILITY Course Date: October 22, 2015 (Webinar) Faculty: Ms. Elizabeth Bullard
Supreme Court of Nevada – Judicial Education Rev.: 10/19/15
FACULTY BIOGRAPHY
Elizabeth “Liz” Bullard Colorado State Court Administrator’s Office 1300 Broadway, Suite 1200 Denver, CO 80203 Telephone: (720) 625-5915 [email protected] Ms. Liz is Bullard is the Staff Development Administrator for the Colorado Judicial Branch’s Administrative Office of the Courts in the Human Resources Division. With her 20 years of experience with Judicial, she is focused on leadership development and coaching for judicial branch employees. Ms. Bullard was instrumental in the development of the Judicial Executive Development Institute (JEDI) to support succession planning and the Executive Leadership Program for senior executives. She holds a B.S. in Business Management from New Mexico State University and an M.S. in Systems Management from the University of Southern California.
Ms. Bullard participates on various state and national committees including serving as past President for the National Association of State Judicial Educators. In addition, she has provided consultation and facilitation services to various organizations to include the Indiana Court Employees Conference, the Bulgarian Supreme Court Reform project, the National Judicial College in Reno and the National Association of State Judicial Educator Conferences. Liz has a passion for coaching those in leadership positions and those interested in moving into leadership within the courts.
• Emotions Overwhelm your thinking and actions • Unable to read others’ emotions • Can’t find right words • Unable to focus thinking or actions • Physiological response: heart races, blood pressure increases, sweating, gut hurts, clenched jaw…etc
Emotions: Amygdala Hijack Video Excerpt: Authors@Google: Daniel Goleman, Amygdala Hijack
S.B.I. : Situation – Behavior – Impact Created by the Center for Creative Leadership
SITUATION Anchors feedback in time, place, and circumstances and helps receiver remember and/or understand the context.
BEHAVIOR Observable actions that can be recorded (audio or video) and allows feedback receiver to know exactly what he or she did that had impact
IMPACT Feelings and thoughts the feedback giver had, and how the feedback giver or others behaved as a result of the feedback receiver’s behavior. (“I” statements)
“Pat, during our conference call yesterday afternoon”
“I noticed that you interrupted others and me on several occasions”
“I felt frustrated at times [impact on me], and I sensed that others were irritated by it as well [impact on others].”
S.B.I. : Situation – Behavior – Impact Created by the Center for Creative Leadership
SITUATION BEHAVIOR IMPACT
”Last [date/day/time] during our [point of interaction, specific situation] , when you did/said [behavior], I felt [impact].”
Suggested follow on statements: • “What do you think we can do to avoid a similar situation in the future?” • ”What are your thoughts on this?” –or- • “I would love to feel more comfortable sharing what is on my mind with you moving forward, what do you suggest