Managing Changes - Airtel

8/3/2019 Managing Changes - Airtel

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Managing Change

Rajiv SehgalHead – Value Added Services

Airtel Enterprise Services



Enterprise Services

Carriers Corporates

Estimated Fixed vs. Mobile Voice SplitWorld-Wide

m i n u t e s ,

b i l l i o n

2007 e

Source: Nokia 0

1 000

2 000

3 000

4 000

5 000

19921993199419951996199719981999 2000 20022001

6 000

7 000

8 000

9 000

2003

Mobile traffic

Fixed traffic

50/50 split

in 2007



Enterprise Services Carriers Corporates

Enterprise Mobility Evolution From Mobile Voice to Full Mobilization

ApplicationExtensions

BusinessCapability

Enablement

I n c r e a

s i n g C a p

a b i l i t y

MobileOffice

Enablement

Mobile Voice

Mobile Collaboration

Mobile Email

Mobile IntranetAccess

MobileCorporate

Data Access

Fixed linereplacement, 3G,

Voice over IP overWLAN

Rich call,attachments,

pushfunctionality,

business &personal

Business forms,rich

documentviewing,

single sign on

Business datapush,

database querytools,

report viewing

Mobile BusinessApplications

Business forms,data

push, querytools,

work flow mgmt




Customer Adoption




Enterprise Wireless Email Market

Source : An Industry Analyst report by THE RADICATI GROUP INC




Wireless Email Demographic by JobFunction

22

22

2

22

22

22

2

2

2

2

22

2

2

22

2

22

2

2

22

2

2

22

22

22

22

22

22

22

2222 2222 2222 2222 2222

Executives Upper-Middle Mgt

Mobile Sales force Customer/Client Service

Others

Source : An Industry Analyst report by THE RADICATI GROUP INC




Trends Affecting Mobility in theEnterprise

• Enterprises are implementing mobile solutions to realizebenefits in terms of enhancing productivity

• Depending on region, spending on mobile projects will growup to 20% by mid-2008.

• Voice continues to be an important application

• Enterprises view email as a key application to mobilize in theshort term

• Security remains top 3 CIO priority

•Investment approach remains conservative and careful

Drive mobile productivity

Leverage current infrastructure



Changing solutions




Mobile data

• BlackBerry is the leading wireless push mail solution

• Keeps mobile professionals connected to people, dataand resources that drive their day

• Proven platform

- Secure

- Access to full suite of business applications




Wide customer options

BlackBerry 7730

BlackBerry 7230

BlackBerry 6230

BlackBerry 8700g

BlackBerry 7290

BlackBerry 7100g

BlackBerry 7130g




Devices are getting converged

• Thinner than a Razr, Shorter than a Slvr andlighter than both (only 89 grams)

• Fastest processor (312Mhz Intel StrongArm)

• Most Innovative user interface

• Smallest QWERTY keyboard…SureType

• Brighter, higher resolution new generationdisplay

• Mega Pixel camera, SD memory, multimediaand speaker phone

and it’s a BlackBerry !!

ID subject to change




Typical Push Mail Architecture

Workstations

Mail Server

Application

Servers

BES

End-to-end encryption and push/pull capability

for ALL data

Handheld

Base

Station

Firewall

BlackBerry

Infrastructure

Internet

With MDS

H t t p

( s )

HTTP(S) access

to application

servers




Security

• End-to-end Triple DES or AES encryption between handheld

and BES

• Encryption keys can be changed regularly

• Handheld password

• Disable PIN-to-PIN

• Wipe handheld remotely

• No storage of data




• Push Email

• Web user interface

• Blackberry email address

• Integration of upto 10 email accounts

• Mail Box limit of 25 MB.

Internet Services – personal push mail




Device agnostic options

Nokia 9500 Communicator Nokia 9300 & i smartphone

Sony Ericsson P 910i Sony Ericsson M 600i Sony Ericsson P 990i

Nokia E 61




Return On InvestmentReturn On Investment

Ipsos-Reid Blackberry ROI Study

• Immediacy

- Proactive push of information to mobile professional.

• Productivity

- Users gained an average of 54 Minutes a day.

• Direct Savings- Reduced cost of field computing infrastructure- VPN,

remote access, laptop support…




Benefits For Mobile ProfessionalsBenefits For Mobile Professionals

• Save Time

- No more dialling-in to check time sensitive information at the end of the day

- Deal with your business when and where it’s convenient for you

• Enhance Productivity

- Stay on top of the information that drives your day andcommunicate effectively when you’re on the go

- Quickly share information via email, phone or SMS

• Improve Responsiveness

- Immediately respond to important messages or events

- Convey information quickly and discreetly




Windows Mobile

• The Microsoft experience

- Familiar Start Windows screen…NO learning curve

- Integration with Microsoft Office, solutions

• Provides customer choice

- Variety of Form factors- Availability on a variety of devices, presently through

HP and I-mate in India.

• Supports Line of Business Applications

- Horizontal Solutions - SFA, CRM

- Vertical Applications ( Healthcare, Hospitality, Retail)




Microsoft Architecture

Microsoft SolutionMicrosoft Solution

MicrosoftMicrosoftExchangeExchangeServersServers

CorporateCorporate

Application ServersApplication Servers

CorporateCorporate

FirewallFirewall

InternetInternet

WirelessWireless

NetworksNetworks ManyManyDevicesDevices

No New Infrastructure Required




I-Mate JASJARI-Mate SmartFlip

I-Mate JAMin

-mate models




HP iPAQ rw6828 HP iPAQ hw6960HP iPAQ rw6818

HP models

http://shop.schmik.com.au/store/viewItem.shop?idProduct=111

http://shop.schmik.com.au/store/viewItem.shop?idProduct=119



Beyond Email…….




Why extend applicationswirelessly?

Field Staff fills out a form that

updates backend systems in

real-time

Jobs pushed out to field

technicians. They update forms

that used to be paper based

Business Manager has access

to reports in existing BI systemManager Approves existing workflow

process from their device

Sales Executives has real time access to

existing CRM

IT staff manage their AD &

manages tickets on the fly

Access to stock live market

data

Boost productivity, improve efficiency, lower costs &

have access to information regardless of time or location.




Applications beyond Email….

• Business & Professional /Productivity tools

• Entertainment

• Personalize Applications

• Instant Messengers• Enterprise Applications

Business & Professional / Productivity




Business & Professional / Productivitytools

•Get ahead of the competition with great softwareapplications that are useful for your business.




Entertainment

•Looking for a little diversion to keep you amused andentertained during dull times or long flights? Check outsome of the entertainment applications that will keep yourthumbs busy and your mind occupied.




Personalize Applications




Instant Messenger

• Popular messengers like :- Yahoo Chat

- Google Talk

- Etc




Enterprise Applications

•Sales force & Field service automation

•Network & systems management

• Integration with SAP

•Out of the box applications

•Application development

Beyond Email Mobilize Your Field Service




Mobile Sales Force and Field Service Automation• Key Features and Opportunities:

- Remote Account Management and Order Entry

- Alert-Based Opportunity and Job Management

- Real-Time Reporting (Opportunities, Dashboards)

- Data Capture

Beyond Email - Mobilize Your Field Serviceand Sales Force




A seamless integration with SAP.

Integrates with SAP

‘OUT OF THE BOX’3rd party




OUT OF THE BOX 3 partyapplications

•Inbuilt Camera•Inbuilt Touch Screen•Inbuilt GPS•Inbuilt Barcode Scanner

Present PowerPoint off your BlackBerry!

•Plug-and-present simplicity•Displays slide attributes including animation and transition effects•Uses BlackBerry handheld as a remote control•Shows multiple live display modes on BlackBerry handheld

Send it to a Bluetooth Printer!•Print emails, calendar entries, memos, tasks, contacts•Print email attachments in original format•Send to a Fax•Print-To-Screen

Links to some 3rd party




Links to some 3 partyapplications

• Blue Tooth Printer www.ipcprint.com• Create/Edit MS office

www.dynoplex.com

• Administer computer remotelywww.idokorro.com

• Make PowerPoint presentationswww.impatica.com

• SFA solutions www.salesforce.com

http://www.ipcprint.com/

http://www.dynoplex.com/

http://www.idokorro.com/

http://www.impatica.com/

http://www.salesforce.com/


http://www.impatica.com/

http://www.idokorro.com/

http://www.dynoplex.com/

http://www.ipcprint.com/



Enterprise Services

Thank you Thank you

[email protected]@airtel.in






Managing Changes - Airtel

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