Managing change: from pain to gain | Talent Connect Anaheim

Managing Change: From Pain to Gain

Talent Connect 2015

You’re Good Company

Will LeahyCustomer Success Consultant

Nick StannardManager, Customer Success

How did that make you feel?

To improve is to change; to be perfect is to change

often.

Winston Churchill

Change Management helps:• Reduce disruptions to people and business

• Drive intended behavior

What is Change Management?

Remove barriers:• How could this fail?• Connect change to the broader mission and vision – WIIFM?

Managing change should be about helping your people understand the organizational changes and the value received from transforming the business

What is a Change Agent?

What do Change Agents do?• Change agents encourage employees to support the transformation in their daily actions, behaviors, and attitudes

• Change agents take initiative, remain positive, & employ empathy

Why is a change agent important?• Projects require employee commitment for success and leaders• Play a critical role in engaging employees and gaining employee commitment and buy-in

• Who will guide people through the change curve?

Change Across the TransformationPe

rfor

man

ce

Time

“The Valley of Despair”

Change

Change frameworks can be overly complex…

Navigating Through Change Management

1. Inspire – Get People Excited 2. Educate – Drive Understanding

3. Measure – Track Success with Data 4. Reward – Reinforce Positive Behaviors

Manage change and drive adoption in 4 easy steps…

Theory in Practice

InspireEducate Measure

Reward

• Haveaseniorleaderkickofftheinitiativeinatownhallmeeting

• Hostacontestforteamthatcomesupwiththebestchangeslogan

• Connectthechangetothemission,vision,&valuesoftheorganization

• Havea“kick-offday”forthechangededicatedtolearningandpracticing

• Postimportantcollateralonaninternalmicro-siteorwiki

• Clearlydefineexactlywhatsuccesslookslike

• Define3quantifiablemeasurestoassesadoptionandprogressongoals

• Sendthetopadopteronaweekendvacation

• Recognizetopadoptersduringateammeetingandpromotethem

Change Across the TransformationPe

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man

ce

Time

Inspire, Education, Measure, and Reward

“The valley of despair”

Chang

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