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DELIVERED BY FACEOGLOBAL FACILITY MANAGEMENT “PURE PLAYER”

Technical

Facility Management

Security

Facility Management

Mobility

Facility Management

Multiservices

Facility Management

Document

Facility Management

Total

Facility Management

FACEO, LEADER IN MULTINATIONAL FACILITY MANAGEMENT SOLUTIONSFaceo is a leading European Facility Management company. Our approach is to help Multinational Groups to focus on their core business while outsourcing facility services totally or partially in all the countries where they have a presence, be it signifi cant or small.

Managing facilities in a multinational company is very complex and time consuming.

It takes special skills with detailed knowledge in each country. It absorbs resources and budgets that could be used for growing your core business. And, when you are managing programs across different countries and regions, achieving consistency demands unrelenting attention.

Does it not make business sense to transfer these tasks to a specialized service provider who has the skills and experience, the technology and the service ethic, local expertise and global reach?

As a global corporation, you need:

> A single supplier of choice able to provide global FM delivery models to simplify your operation and streamlines services

> A partner that operates in as many countries, speaks as many languages and has processes in as many currencies as you do

> An expert to ensure compliance, reduce risk and effectively manage costs to achieve business value and drive effi ciency worldwide

> A proven partner with a history of success, a vision for the future, to invest in your success for the long term

> One global CAFM to provide borderless visibility to your critical facilities data worldwide

WHY SHOULD YOU CHOOSE BETWEEN A GLOBAL FM STRATEGY AND LOCAL EXECUTION ?

Key Figures:> we achieve a turnover of 450 Millions € > we serve our customers with 6000 direct and indirect employees> We manage 8 millions m² and 2500 sites across Europe> 200 000 people are using our services every day

Faceo responds to the needs of companies looking for an outsourced FM provider across all countries in EMEA. Driven by our focus on customer satisfaction, we continuously develop our geographical presence and our technical capabilities in a sustainable manner to support you over the long term.

We follow you in all EMEA countries and more: We are present in Austria, Belgium, Egypt, France, Germany, Hungary, Ireland, Italy, Luxembourg , Morocco, Poland, Portugal, Qatar, Romania, Slovakia, Spain, Switzerland, Syria, The Netherlands, United Arab Emirates, United Kingdom.

We have strategic partnership in all others countries.

CUSTOMERS95% of our customers are multinational companies.We have pan European contracts with the following:

• AB INBEV • ALCATEL LUCENT • ALSTOM • DELPHI • GENERAL ELECTRIC • ORANGE • THALES

WE PROVIDE THE BEST OF BOTH WORLDS IN FACILITY MANAGEMENT

FACEO MAINSTREAM FM SERVICES ® PLATFORM

Do not compromise between global excellence and local expertise, standard services and fl exible solutions, in house and out sourced Facility Management. GO for the MAINSTREAM FM Services delivered by Faceo.

10 QUESTIONS TO ASK BEFORE GOING FOR A FACEO MAINSTREAM FM SERVICES

THINK GLOBALOur approach consists of creating a world-class service capability and operating framework supported by centers of excellence. We offer a corporate governance mirroring your organization through a single contract with common SLA’s and KPI’s. You can follow the delivery in our electronic Computer Aided Facility Management reporting system (ISILINK).

ACT NATIONALThanks to our intimate knowledge of the national regulations (HR, Health & Safety, Environment, Finance) we adapt our global model to national requirements.We have strong national back-offi ce structures to support your national organizations and our operations for a consistent local sites delivery.

DELIVER LOCALLocal delivery of the services (technical, security, cleaning, reception, catering…) is done by Faceo multi skilled teams or via local partners. According to your needs we involve the local economy to perform our scope of services.Our people and partners work closely with your site managers to meet the local needs of your operations.

FACEOGlobal & Regional

Account Management

FACEO cross country service model

CLIENT Global & Regional

Organization

CLIENT Country

Organization

CLIENT SITE 1

CLIENT SITE 2

CLIENT SITE 3

Faceo FM Operation

Site 1

Faceo FM Operation

Site 2

Faceo FM Operation

Site 3

FACEO

local delivery

ISILINKREPORTING

FACEO regional &

national back offi ce Centers of Excellence

1

2

3

4

5

6

7

8

9

10

Have I operations (plants and offi ces) in more than 1 country?

Have I a global or regional purchasing and operational organization?

Am I looking for fast savings & cash improvement for my company?

Am I seeking fi nancial certainty for my business over the longer term

Do I wish to concentrate and focus my resources on my core business?

Would I like to improve the quality of servicesdelivered to my organization?

Am I seeking consistent processes and practices across my portfolio?

Am I seeking more visibility and transparency in the local management?

Am I looking for more fl exibility in my operating costs?

Am I looking for career opportunities for my staff involved in the facilities services?

Human resources

QHSE

Legal

Finance

Performance

Client back offi ce cost

TraditionalFacilities Contracting

Traditional Global Facilities Contracting

Faceo MainstreamFM Services

Client back offi ce cost

SAVINGS

SAVINGS

ContractsManagement

ContractsManagement

ContractsManagement

HARDSERVICES

HARDSERVICES

FACEOMULTI

SKILLED EMPLOYEES

MANAGEMENT

FACEOMULTI

SKILLED EMPLOYEES

MANAGEMENT

HARDSERVICES

HARDSERVICES

SOFTSERVICES

SOFTSERVICES

FMSERVICES

FMSERVICES

SOFTSERVICES

SOFTSERVICES

Margin Margin Margin

MarginMargin MarginMargin Margin

Margin MarginMargin Margin

Overheads Overheads Overheads

OverheadsOverheads OverheadsOverheads Overheads

Overheads OverheadsOverheads Overheads

Client back offi ce cost

Client back offi ce cost

TECHNICAL FM

MULTISERVICES FM

SECURITY FM

DOCUMENT FM

MOBILITY FM

COUNTRY A

COUNTRY A COUNTRY A COUNTRY ACOUNTRY B COUNTRY B COUNTRY B

COUNTRY B

COUNTRY C

MAINSTREAM FM SERVICES LEVERAGES THE SCOPE OF YOUR GLOBAL OPERATIONS MULTI COUNTRIES DELIVERING MODELThe larger the geographical scope, the greater the economies of scale are. Mass-production helps to boost the purchasing process and the management cost synergies across countries. We leverage the volumes to obtain best pricing.

LARGE SCOPE OF SERVICESWe identify synergies between the tasks and we mutualize them when possible: reception and security safety or cleaning and landscaping for instance. In addition we amortize management costs on bigger volumes of services.

SELF PERFORMANCE OF KEY SERVICESWe self perform most of the key services we deliver to our customers through our dedicated business lines. It avoids the pileup of subcontractor margins and overhead costs. Furthermore it allows us to fi nd deeper synergies between tasks.

MAKE OF BUY STRATEGYTo provide fl exible and scalable solutions we have developed a “make or buy” strategy. We systematically make the management of the contracts and we make or buy the services according to the client’s needs and the locations. We have developed partnerships with national and local suppliers to operate throughout Europe with the same level of quality and productivity.

INNOVATIONSWe invest 3,5% of our turnover in Research and Development in order to offer continuous improvement plans to our customers.

FACEO MAINSTREAM FM SERVICES® DELIVERY MODEL

Asset Management

Energy Management

Mechanical Maintenance

Electrical Maintenance

HVAC

Plumbing

Reception

Cleaning & Waste

Catering

Landscaping

Handyman

Services +

Guarding

Fire security

Electronic Security

Alert Services

Monitoring

Security controls

Post / Mail room

Copying

Printing

Electronic Document

CAD / CAP

Archiving

Workplace study

Space planning

Moving

Relocation

Refurbishments

Change Management

TOTAL INTEGRATED FACILITY MANAGEMENTSingle point of contact – Global governance of multiple facilities services and contracts

OUR VALUE PROPOSITION

THE FM MODELS

Our value proposition represents a lever of performance that impacts on average between 5 to 10% of the company’s turnover, which allows you to:

> Reduce the front and back offi ce costs and turn them from fi xed to variable

> Improve the effi ciency of your organization and increase the value of your property assets

> Give consistency to your facilities services across your geography and your sites

> Remove the need to deal with several suppliers and manage numerous contracts

> Be compliant for risk assessment and law compliance

Traditional Facilities Contracting:Working with several FM suppliers in different countries that manage multiples services suppliers and contracts country by country.

Traditional Global Facilities Contracting:Working with single FM partners in a group of countries that manage multiple service suppliers and contracts country by country.

Faceo Mainstream FM Services:Working with Faceo as a unique FM partner that self performs most services in a large group of countries reducing the pileup of subcontractors margins and maximizing the savings for your operations.

JOURNEY TO FACILITY MANAGEMENT

ISILINK The management of large and multi-sites facilities is a complex undertaking in which ISILINK is ideally designed to assist.

ISILINK is a multilingual web based service platform allowing managers and staff to enter from any PC connected to the web in order to access a large set of services and share information. It is built on the best standard tools of the market namely Planon and Isiom.

It helps to make a comprehensive inventory of all of a your assets, to keep track of main-tenance operations which need to be performed, to keep track of all resources and the costs associated. It also incorporates users resources like a services request module or meeting room booking functionality.

> Service request and ticket management> Meeting room booking> Help desk

> Site dash board (site reporting)> Site SLA and KPI > Site FM activities

> Global data warehouse> Multi sites and multi countries reporting> FM activities and economics

> Asset and budget allocation> Offi ce mapping, space planning> Documentation storage

> Regulatory controls > Multi years plan of works follow up> Quality, Health & Safety

> Maintenance Computer Aided > Spare part management> Asset management

E-COMPUTER AIDED FACILITY MANAGEMENTTranferring the facilities services of your operations to a single supplier is an ambitious project that needs to be accompanied at each step. Through numerous deals with major international companies Faceo has developed a methodology to accompany you throughout this journey.

Analysis Specifi cations

Continuous improvement process

Starting Process GO

STREAM BOX

“as is” situation “to be” model client acceptance Roll out

SLA / KPI TOOLS KITBEST FM

PRACTICES

THINK GLOBAL

ACT NATIONAL

DELIVER LOCAL

STREAM BOX: FROM “AS IS” ANALYSIS TO “TO BE” MODEL The STREAM BOX is a tool box developed by Faceo to> Analyze the existing situation: data collection in each country > data analysis > recommendation

> Specify target needs: specifi cations, Service Level Agreement (SLA), Key Performance Indicator (KPI), technical appendices

> Submit a proposal for an FM organization with achievable savings and prepare the contract

STARTING PROCESSSept up of the Facility Management services platform is one of the most important tasks in the FM contract life. We mobilize our regional and national departments (engineers, HR, fi nance, IT, energy champion, e-CAFM, settings…) in a starting task force for a fast and no fault depar-ture.The staff and the remaining sub-contracting contracts are transferred to Faceo.

ROLL OUTThe full specifi cations of the contract are deployed and the facilities services are 100% operational. We can deliver the fi rst savings, deliver optimization and quality improvement.

ISISERVICES

ISIMAP

ISICONTROL

ISICORPORATE

ISIMAINTENANCE

ISIMANAGER

ISIREF

ISILINK plusISILINK is backed upand maintainedby Faceo.

ISILINK is hostedin a secured datacenter.

ti i t

ISILINKREPORTING

Optimization

Savings

Qua

lity

CENTERS OF EXCELLENCEHUMAN RESOURCESA key success of delegating one’s site services very much depends on the quality of the social processes put in place as part of the different types of change.

We commit to successfully manage the transfer, induction and integration of our clients employees in order to operate a seamless transition for employees to make sure they feel welcome and valued in their new structure.

We commit to successfully manage changes in the transferees’ terms and conditions enabling them to adapt quickly and dedicate themselves to their core business. We involve people in the quality of the services by opening up new perspectives and reinforcing their strengths.

QUALITY, HEALTH & SAFETY, ENVIRONMENT (QHSE)We regularly carry out client Satisfaction surveys as part of the commitment to service and contractual quality that we instill in our teams. The results made available are completely transparent to our clients.

Health and Safety at work is critical, at Faceo, we make this our highest priority and have a dedicated Health and Safety team to support both our own and the clients businesses through robust policies and procedures that meet or exceed all the regulatory requirements.

The Environment is taken into consideration in each of our practices. We work everyday to save the energies you need for your operations and to minimize the waste produced by your facilities.

LEGALOur legal department is able to build with you a Master Strategic Agreement (MSA). The MSA centralizes the standard terms and conditions for multiple countries and services. With just one document and one signature required by both parties, it reduces the time you spend managing your contracting processes and improves consistency across geographies.

FINANCEWe build innovative and fl exible fi nance models in order to fulfi ll your needs. We are able to invoice according to your cost controlling requirement.

PERFORMANCEOur procurement department works to rationalize and improve our sourcing in order to improve our purchasing terms and conditions. They also work closely with the local economy to be as close as possible to your local operations and procurement networks.

We are aware of the impact that your business operations may have on the natural environment. We endeavour to minimize and mitigate such effects where possible by utilizing “Green FM” practices and environmentally benign materials.

We respect our environment, and share best practices with all of our stakeholders as we strive to achieve our and your environmental targets.

GREEN FM

We are certifi ed We are memberWe support

Environmental intelligence Knowledge

Evaluation

Green FM practices

and works

Carbon Credits

Green footprint of the site

Health & Safety

Water

Energy

Material & Waste

Transport

Pollution

STRATEGIC ACCOUNT MANAGEMENTWe have a dedicated international Key Account Management team. They ensure compliance with the terms and conditions, effi ciently managing contract creating, execution, and analysis for the purpose of maximizing fi nancial and operational performance and minimizing risk.

GLOBAL HEADQUARTERFaceo 157, rue de la Minière78530 Buc - FranceTel. +33 (0)1 30 97 22 00Fax. +33 (0)1 30 97 22 90

One number to dial: 00 33 1 30 97 22 20One web site to visit: www.faceo.com

One e-mail to contact: [email protected]

NORTHERN EUROPEDenmarkFinlandIrelandNorwaySwedenUnited Kingdom

SOUTHERN EUROPEFranceGreeceItalyPortugalSpain

CENTRAL EUROPEAustriaBelgiumLuxembourgGermanySwitzerlandThe Netherlands

EASTERN EUROPEBulgariaCzech RepublicHungaryPolandRomaniaRussiaSlovakiaUkraine

MIDDLE EAST AFRICAEgyptQatarMoroccoSyriaUnited Arab Emirates

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