Longitudes & Attitudes Kumar Narayanan Client Partner TATA Consultancy Services.

Longitudes & AttitudesKumar NarayananClient PartnerTATA Consultancy Services

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TCS Overview

• TCS was established in 1968 • 904 active and varied clients• With a diverse workforce (9%)• Over 1,07,000* employees• Global presence - 155 offices in 41 countries with GDC in 9

countries• First and Largest Software R&D centre in India with $9.6 Million

investment

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Logistics & InfrastructureRegulatory Compliance & Security

PeopleProcess

• Data Privacy & Access• Intellectual Property Protection• Political Issues & Stability • Currency Related Risk & Tax incentives

• Code Buggier?• Loss of Productivity?• Process Heavy?

• CMM 1 meets CMM 5• Forced to prioritize and Packetize Work

• Transparency to who works on my project• How to encourage more offshore• How to ensure Multi vendor

Collaboration in offshore environment

• (Multi) Cultural Issues• Language & Semantics

• Ensuring Right expertise comes in• Knowledge Leakage

• Ineffective KT due to Distance• Attrition

• Senior Management Connect & Locus of Decision Making

• Fear of losing jobs to offshore

• Late night work • Increased communication and Travel

expenses• Overhead on Supplier management

process• Higher Infrastructure cost

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People

Ensuring Right expertise comes inAm I getting dummies to work for me?

ABC

(Multi) Cultural Issues“I will try or May be = No” ?????

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Knowledge LeakageWill my team not know enough about their job?

Will I lose the team that I train? Will I lose them too quick?

People

Senior Management Connect & Locus of Decision Making

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People

Fear of losing jobs to offshoreWill these jobs ever become available to me again?

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Process

Code Buggier? Loss of Productivity?

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Process

Process HeavyCMM 1 meets CMM 5

Forced to Prioritize and Packetize Work

Transparency to who works on my project

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Process

How to encourage more offshore How to ensure Multi vendor Collaboration in offshore environment?

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Regulatory Compliance & Security

Intellectual Property ProtectionData Privacy and Access

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Regulatory Compliance & Security

Currency related risks & Tax incentives

Political issues & stability

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Logistics & Infrastructure

Late night Work Increased communication and Travel expenses

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Logistics & Infrastructure

Overhead on Supplier management process

Higher infrastructure cost

Questions?

THANK [email protected]