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Live Virtual Help Desk

Jun 14, 2015

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Page 1: Live Virtual Help Desk
Page 2: Live Virtual Help Desk

About Live Virtual Help Desk

We utilize your infrastructure and legacy data to support your clients, your way!

Page 3: Live Virtual Help Desk

We utilize your infrastructure and legacy data to support your clients, your way!

Services and Software Support

Page 4: Live Virtual Help Desk

We utilize your infrastructure and legacy data to support your clients, your way!

NOC Response Times

Page 5: Live Virtual Help Desk

We utilize your infrastructure and legacy data to support your clients, your way!

Our Process

Page 6: Live Virtual Help Desk

Help Desk and NOC Support

We utilize your infrastructure and legacy data to support your clients, your way!

Page 7: Live Virtual Help Desk

Server Support

We utilize your infrastructure and legacy data to support your clients, your way!

Page 8: Live Virtual Help Desk

Benefits

We utilize your infrastructure and legacy data to support your clients, your way!

Page 9: Live Virtual Help Desk

Final Points

We utilize your infrastructure and legacy data to support your clients, your way!

Page 10: Live Virtual Help Desk

Scott A. AndersonVice PresidentLive Virtual Help DeskDirect – 866-677-3256 x 404Mobile 404-694-2060Email: [email protected]

Business Hours – Non Server $15 Per Unit, Per MonthBusiness Hours – Non Server Support + NOC $20 Per Unit, Per MonthBusiness Hours “Simple Server” Support $15 Per Unit, Per Month 24x7 “Simple Server” Support $20 Per Unit, Per Month24 x 7 Non Server Support $20 Per Unit, Per Month24 x 7 Non Server Support +NOC $25 Per Unit, Per Month24 x 7 Server NOC Support $59 Per Unit, Per Month

Business Hours = 8am to 6pm in the time zone local to the customer (globally)

Simple Server Support = Service Restarts, Reboots, User Account administration, Disc administration, rudimentary troubleshooting with escalations.

NOC SUPPORT = Full NOC Monitoring + Remediation.

We utilize your infrastructure and legacy data to support your clients, your way!