Lincolnshire Care Services Directory 2015/16

LincolnshireCare Services Directory 2015/16

In partnership with

www.lincolnshire.gov.uk/mychoicemycare

Comprehensive information and advice onchoosing and paying for your care and support

• Home support • Specialist care • Useful contacts • Care homes

Burghley House

Halcyon Care has been established since 1989. It is a family owned company providing residential, nursing and dementia care. We pride ourselves in delivering care which focuses on the resident as an individual and recognises their unique characteristics, lifestyle preferences and care needs.

A T E A M T H A T R E A L L Y C A R E S

HALCYON CARE

THE FOUNTAINS CARE CENTRE Church Lane, Tetney, Near Grimsby DN36 5JX45 nursing and personal care beds, including people with dementia & physical disabilityTel: 01472 210 456 TETNEYE: [email protected]

HOMER LODGE CARE CENTRE 23 – 26 Monson Street, Lincoln LN5 7RZ

47 nursing and personal care beds

Tel: 01522 530 108 LINCOLN E: [email protected]

NIGHTINGALE HOUSE CARE CENTRE Main Road, Bucknall, Woodhall Spa LN10 5DT

45 personal care beds & physical disability

Tel: 01526 388261 BUCKNALLE: [email protected]

MANOR CARE CENTRE East Kirkby, Near Spilsby PE23 4DB

41 personal beds including people with mental health problems

Tel: 01790 763 381 EAST KIRKBYE: [email protected]

CLARENCE HOUSE CARE CENTRE Albert Street, Brigg, Lincolnshire DN20 8HS

33 personal care beds including people with dementia

Tel: 01652 650 950 BRIGGE: [email protected]

EASTWOOD HOUSE CARE CENTRE Doncaster Road, Rotherham, S65 2BL

37 personal care beds including people with dementia

Tel: 01709 363 093 ROTHERHAME: [email protected]

www. halcyon - care .co.uk

NEW

WAINFLEET CARE CENTRERumbold Lane, Skegness, Lincolnshire, PE24 4DS

43 personal care beds including people with dementia.

Tel: 01754 881 155 SKEGNESS E: [email protected]

A team that really cares...

We understand that choosing a care home for yourself, a relative or close friend is one of the most difficult decisions you may have to make.

Why not come and spend some time at one of our care centres before you make your choice - with no obligation?

We aim to provide a friendly home environment with up to date facilities where visitors are welcome at any time.

• Respite and day care

• GP visits to our homes

• Home cooked meals and a wide range of social activities

• Special care for mental health-related problems

• En-suite rooms

• Visiting Chiropodist and Hairdresser

3Visit w w w.lincolnshire.gov.uk/mychoicemycare for help and information

Contents

Alternative formats This Directory is available electronically at www.carechoices.co.uk. There is also a Browsealoud option for those requiring the information in the spoken word.

As with the listings on www.lincolnshire.gov.uk/mychoicemycare, all the listings in this publication are supplied by the Care Quality Commission (CQC) in association with Lincolnshire County Council and neither Lincolnshire County Council (LCC) nor Care Choices can be held liable for any errors or omissions. The inclusion of advertisements for homes and agencies in this Directory does not act as an endorsement or recommendation by Lincolnshire County Council.

Welcome from Lincolnshire County Council 4

Areas covered by this Directory 6

Introduction 8

The new Care Act and what it means for you 11

You’re in charge 12

How we can support you to remain independent at home 14

Living at home 16

Making life easier at home 22Home care checklist 29

Do you look after someone? We’re here to support you 35

Getting out and about 36

Care homes and housing options 39Care homes checklist 43Dementia care homes checklist 46

Living with dementia 47

Disabilities and sensory loss 50

Keeping people safe 52

Make your voice count 53

Information, legal and fi nancial issues 55

Useful contacts 60

Lists of providers

Care and support providers 31

Day care, day centres and day opportunities 37

Care homes/care homes with nursing 65

Index 87

Publications

For further copies of this Directory, call the Customer Service Centre on 01522 782155.

4 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Welcome from Lincolnshire County CouncilA warm welcome to the 2015/16 edition of your Lincolnshire Care Services Directory.

Making big decisions about the kind of help you need and who will provide it can be stressful. We know that you want and deserve high-quality and safe care and to be treated with dignity and respect.

I hope you will find this guide a useful tool as you consider your care choices, whether for yourself, a member of your family, or someone you care for.

The Care Act has brought about a huge shift in care and support policies this year. It means there is now legal guidance to put wellbeing, dignity and choice at the heart of health and social care. You should be at the centre of decision-making, and you should have access to information that is clear and easy to understand.

In Lincolnshire, we already offer support and engagement services for carers, to help them in their caring role. Now their incredibly valuable contribution to communities and the wider health economy is recognised in law, with more rights for carers included in the Care Act.

Next year further changes are forecast, with a cap on care costs for the future.

It has been our priority since long before the Care Act to make sure you have choices when it comes to your care journey. The care you receive should be right for your individual circumstances and we will work with you every step of the way to personalise your care to meet your needs.

We also believe in helping you make informed decisions, ones that you’re confident in because we have worked closely with you.

We all hope to be able to stay independent in our own homes for as long as we possibly can. Last year the County Council introduced the Wellbeing Service to help people to achieve that independence for longer. So far, more than 2,000 people have benefitted from the service which has helped people bounce back from set-backs and address problems before they lead to a hospital stay. More information about the Wellbeing Service can be found on page 16 of this Directory.

We are working closely with Lincolnshire’s health organisations to co-ordinate health and care and deliver the best experience possible for you. The Lincolnshire Health and Care programme has introduced Neighbourhood Teams around the county, bringing nurses, GPs, social workers, mental health staff and therapists together. They are working together to support the most vulnerable people with the highest needs.

Budgets are under pressure and we have a growing elderly population with care needs. Despite this, we are

committed to making sure you have the information, advice and support you need when it comes to your care. It is our priority to help you have the right care in place at the right time.

In this publication you’ll find information about what is available for you to stay independent at home, support for carers, getting out and about and your options for housing and care homes. Information on financial issues and support for people with dementia, disabilities and sensory loss are also covered along with details of providers in our county.

I hope you find this Directory useful in helping you make informed decisions on the choices available to you in Lincolnshire. Whether you can pay for your own care or not, Lincolnshire County Council can offer advice and information. Look for information in this Directory, give us a call on 01522 782155 or visit www.lincolnshire.gov.uk/mychoicemycare

Councillor Patricia BradwellExecutive Member for Adult Care

Lincoln


Areas covered by this Directory This Directory is divided into the geographical areas indicated on this map. Care providers by areas start on the following pages:

A15

A16

A16

A16

A16

A52

A52

A1031A17

A17

A153

A153

A631

A157

A17

A5A52

A52

A1

A15

A15

A46

A158A57

A158

Stamford

LincolnHorncastle

Coningsby

Sleaford

Grantham

Spalding

Boston

MarketDeeping

Skegness

LouthMarketRasen

Caistor

Gainsborough

NorthKesteven

Stamford

LincolnHorncastle

Coningsby

Sleaford

Grantham

Spalding

Boston

MarketDeeping

Skegness

LouthMarketRasen

Caistor

Gainsborough

NorthKesteven

Brant Broughton

Grantham

A

Sutton-on-Sea

Boston page 65

Gainsborough page 67

Grantham page 70

Horncastle page 71

Lincoln page 72

Louth page 75

Market Rasen page 77

North Kesteven page 79

Skegness page 80

Sleaford page 82

Spalding page 83

Stamford page 86

Care and support providers page 31 Day care and day centres page 37

Professional care in a homely environment

Operated by not-for-profit charity The Orders of St John Care Trust – Registered Charity No. 1048355.

The Orders of St John Care Trust is consistently rated one of the UK’s best care providers in terms of care quality

To find out more or to arrange an appointment to visit any of our homes in Lincolnshire, please contact 0800 988 8133 or [email protected]

• As a charity, our focus is on people not profits

• Listening to your life story helps us provide individualised care

• We are specially trained to help people living with dementia

• Our compassionate approach is underpinned by the Christian values of our sponsoring orders

• Homes in Grantham, North Hykeham, Lincoln, Bourne, Spilsby, Gainsborough, Holbeach, Market Rasen, Spalding, Boston and many more.


How to use this Care Services Directory

Introduction

This Care Services Directory has been compiled with contributions from Adult Care, Lincolnshire County Council. When the words ‘we’ and ‘us’ are used in the Directory it means Adult Care.

The Directory aims to give an overview of all aspects of adult care to everyone who is looking for support, advice and information about adult care.

Thinking about the care or support that you or someone else in your life may need can be daunting and will require making hard decisions. We provide the information and guidance you will need about adult care, and give you the details of other organisations that can help. Further information is available online at www.lincolnshire.gov.uk/mychoicemycare or call us on 01522 782155.

You can view an electronic version of this Directory on www.lincolnshire.gov.uk/mychoicemycare

The following are the key parts that we believe most people will find of interest.

If you want to remain independent in your own home but need a little help in order to do so:

• ‘Living at Home’, starting on page 16;

• ‘Care and support providers’ starting on page 31; and

• ‘Information, legal and financial issues’, for information on

paying for non-residential care and support, starting on page 55.

If you care for a relative or friend and need some extra guidance and support:

• ‘Direct Payments’ and other self-directed support information which starts on page 13;

• ‘Help after leaving hospital’ in the ‘How we can support you to remain independent at home’ section on page 14;

• ‘Assessment’ information on page 15; and

• ‘Do you look after someone?’, on page 35, even if you may not identify yourself as a carer, there is plenty of information on the support available if you care for someone in your life.

If you are thinking it may be time for residential care for yourself or for someone you care for:

• ‘Care homes and housing options’ on page 39;

• ‘Information, financial and legal advice’ on page 55 if you are wondering about how to fund your care or about the inspection process for care homes; and

• ‘Care homes/care homes with nursing’ listings starting on page 65.

My Choice My Care

My Choice My Care (www.lincolnshire.gov.uk/mychoicemycare) is Lincolnshire County Council’s online information and advice service which enables you, your family, carers and friends, to research the options available to you.

If you need help and don’t know where to start, you can complete a short assessment on My Choice My Care and you will be contacted. If you are a carer looking for support, or you have received a Personal Budget and want some help with the next steps, there are providers

that can help you consider a range of options.You can find out about financial costs involved in

paying for your care needs, and how much we will fund towards this. Using the financial calculator, you will be able to find the information you need to help make decisions about where to go next.

We hope My Choice My Care will be a valuable tool for you in your journey in making the best choices for your care needs. You can also call our Customer Service Centre on 01522 782155 for assistance.

Further assistance in your search for care

This Directory’s free helpline 0800 389 2077 provides an independent information and help service encompassing care and accommodation. A personalised report can be generated for you providing details of all home care providers, care homes or care homes with nursing that meet your criteria.

One call to the freephone number will enable the service to build a profile of exactly what type of care you’re looking for, while taking into account your personal needs and interests.

The website www.carechoices.co.uk allows you to search across the country for care homes, care homes with nursing and home care providers that meet your requirements, which can then be saved and emailed to others.

Whatever your care needs, this Directory, the Care Choices helpline and website and the My Choice My Care website will be able to provide information and guidance, and point you in the best direction.


Ensuring good quality services

Care and support for adults in Lincolnshire is delivered by public, private and voluntary sector organisations and we

work with agencies to make sure they are of good quality.

Lincolnshire County Council – Adult CareAdult Care delivers and commissions care and support, and works in partnership with others to deliver services. We offer an assessment of your needs and, if you meet the eligibility criteria, can offer a range of care and support services to help you stay safe and well. We are committed to assuring the quality of our services. A good quality service needs to include elements of all three sections shown in the quality circle, for example a service is not considered good quality if it is safe but your experience is poor.

We expect our services to provide a positive experience meeting your personal aspirations.

You should feel able to say ‘the service treats me well’ because:

• you are treated with compassion, dignity and respect;

• you are involved in decisions about your care;

• you are offered a person-centred service that lets you keep control over your own life; and

• you are supported to feel like part of a community.

We expect our services to be safe. You should feel able to say ‘the service helps keep me safe’ because:

• you are protected from avoidable harm, however your

choices are respected and you are allowed the freedom to take risks;

• you are supported to manage informed risks;

• your human rights are respected; and

• the service meets regulatory standards.

We expect our services to be effective. You should feel able to say ‘the service makes me feel better and allows me to be more independent’ because:

• you are supported to achieve personal outcomes;

• you are supported to remain or become as independent as possible; and

• the service offers good value for money.

Our web page provides more detailed information on how we assure the quality of care and support.Tel: 01522 782155Web: www.mychoicemycare.org.uk/assuring-the-quality-of-care-and-support.aspx

The Care Quality CommissionThe Care Quality Commission makes sure that the care provided by hospitals, dentists, ambulances, care homes and home care agencies meets Government standards of quality and safety. It registers health and adult social care services across England and inspects them to check whether standards are being met. If it finds that a service isn’t meeting the national standards, it takes action to make sure the service improves. The CQC also awards quality ratings so that it is easy for the public to see the standard of each service.Tel: 03000 616161Web: www.cqc.org.ukFurther information can be found on page 58.

Clinical Commissioning GroupsClinical Commissioning Groups replaced the Lincolnshire NHS Primary Care Trust on the 31st March 2013. The Clinical Commissioning Groups work together to improve the quality and delivery of services for patients and to reduce health inequalities for people in the area.

South Lincolnshire CCGTel: 01522 573939Web: www.southlincolnshireccg.nhs.uk

Lincolnshire East CCGTel: 01522 515308Web: www.lincolnshireeastccg.nhs.uk

South West Lincolnshire CCGTel: 01476 406578Web: www.southwestlincolnshireccg.nhs.uk

Lincolnshire West CCGTel: 01522 513355Web: www.lincolnshirewestccg.nhs.uk

Lincolnshire PoliceLincolnshire Police investigates criminal offences in relation to care and support services. Its Public Protection Officers work closely with our safeguarding team to protect adults at risk of abuse.Web: www.lincs.police.uk >>

Wellbeing Care Group provides a host of elderly care services both within your own home as well as

from the occasional care visit through to full 24 hour live in care.

www.wellbeingcaregroup.com

“Looking after your future wellbeing”

We provide• A Respite and Day Care Service within our

Residential Care Homes• Live in 24 Hour Care in your own home• Companionship• Carer Support

• Hot Meal Service• Laundering and Ironing Services• Cleaning and Handyman Services• Specially Organised Day Trips• Seasonal Events Within Our Homes

Manager: Karen Dale Tel: 01778 421821 BOURNE

Manager: Tracey Klue Tel: 01775 760563 SPALDING

Tel: 0800 048 4172www.wellbeinghomecare.co.uk


About the Care Act

The Care Act 2014 is the single largest change to health and social care policy for a generation. It seeks to bring together a number of existing laws, and introduce new

duties to local authorities to ensure that well-being, dignity and choice are at the heart of health and social care across the country.

The new Care Act and what it means for you

The Care Act introduces changes to the way that support for adults with care needs is provided and paid for. It will help make the care and support system more consistent across the country. For the first time, there will be a national level of care and support needs that all councils will consider when they assess what help they can give people.

‘Care and support’ is the term used to describe help for adults of all ages with things like washing, dressing, eating, getting out and about and keeping in touch with friends or family.

The implementation of the Care Act 2014 will occur in two stages. The first stage, implemented on 1st April 2015, relates to social care reform. The second stage of implementation, due on 1st April 2016, relates to social care funding reform. This will result in significant changes to the way in which a person is assessed and pays for care.

2015 social care reformKey new features for councils which came into force on 1st April 2015 are:

• a duty to promote people’s wellbeing, to help prevent or delay needs for care and support;

• a duty to provide an information and advice service about care and support;

• a requirement to carry out an assessment of both people being cared for and carers wherever they have needs. ‘Carers’ are usually family and friends who provide unpaid care and support to loved ones;

• a requirement to carry out an assessment of young carers if they have a need;

• a duty to stimulate a diverse range of high-quality services like residential care homes or home care;

• a requirement to protect people against disruption and changes in care and support when a person moves from one council area to another;

• a requirement to consider the wellbeing of each young person or carer when planning their care as they approach adulthood and the transition to adult care and support;

• a national minimum eligibility threshold for support. This is the minimum level of need which will always be met in every council area; and

• a requirement to offer a Deferred Payment Agreement. For more information on Deferred Payment Agreements, see page 56.

2016 funding reformIn April 2016, the cap on lifetime costs for eligible care comes into force. This cap is the maximum amount that anyone can be required to pay for their care and support in their lifetime. A care account will be set up to record payment contributions and allow people to see how they are progressing towards the cap on care costs.

This second stage will see the introduction of a number of key reforms, including:

• the extension of the means test which will raise the capital threshold at which a person is eligible to receive council support;

• the introduction of a cap on the cost of care a person is expected to have to pay in their lifetime – the suggested limit is currently £72,000;

• the introduction of care accounts used to monitor the amount a person has contributed to the cost of their care;

• the introduction of Independent Personal Budgets for self-funders; and

• the introduction of a new care and support appeals system.

See www.lincolnshire.gov.uk/careact for more information or search ‘Care Act’ at www.gov.uk for useful factsheets.

>> Lincolnshire County Council – Trading StandardsIt is the job of Trading Standards to ensure a fair, safe and equitable trading environment for residents and businesses in Lincolnshire. Appropriate action in line with

its enforcement policy will be considered for any breaches of criminal legislation or trading malpractice.Tel: 01522 782341Web: www.lincolnshire.gov.uk/tradingstandards

Ensuring good quality services continued


You’re in chargeThere are a number of services available to help you if you need some extra support to manage day to day. They can prevent you from going to hospital, or offer

extra care and support after you have been discharged. Your needs and wishes will be paramount throughout the process.

Eligibility for care services

How we decide your eligibilityThe national eligibility threshold has three steps to deciding eligibility.

Step 1 - First we need to ensure that your needs result from you having a physical or mental impairment or illness. This will be explored in the health and wellbeing area of the assessment. If your needs don’t stem from illness or impairment your needs will not be eligible for support.

Step 2 - Where your needs do stem from illness or impairment, we then consider whether they prevent you from achieving any of the ten ‘eligibility outcomes’ set out in the Government’s regulations. To meet the eligibility threshold you need to be unable to achieve two or more of these eligibility outcomes. Unable to achieve them can mean totally unable or able but with significant difficulty, pain or distress. The outcomes are:

• managing and maintaining nutrition;

• maintaining personal hygiene;

• managing toilet needs;

• being appropriately clothed;

• being able to make use of the home safely;

• maintaining a habitable home environment;

• developing and maintaining family or other personal relationships;

• accessing and engaging in work, training, education or volunteering;

• making use of necessary facilities or services in the local community including public transport and recreational

facilities; and

• carrying out any caring responsibilities the adult has for a child.

Step 3 - Where you are unable to achieve two or more of these outcomes we are required to make a judgement about whether there is a significant impact on your wellbeing as a result. We will explore what impact your needs have on your wellbeing in each area of the assessment. It is important we explore this fully as this is what we will base this judgement on.

If you meet the eligibility threshold we will look at the needs we have identified, and state which are eligible and which are ineligible. If we believe any of your needs do not prevent you from achieving any eligibility outcomes or are not contributing to the significant impact on your wellbeing we will record these as ineligible needs.

Ask your assessor if you would like more details about the national eligibility threshold.

What if I don’t agree with the eligibility determination?If you are not happy with the outcome of the assessment, you can ask us to look at your situation again with you. If you are still not happy, you can get in touch with us to make a comment, suggestion or complaint:• use our online feedback form at

www.lincolnshire.gov.uk/feedbackform;• write to Lincolnshire County Council, Corporate

Feedback, PO Box 841, Lincoln, LN1 1ZE;• call 01522 782060; or• email [email protected]

Personal Budgets

If your needs are eligible, you may be entitled to receive a Personal Budget. This gives you full flexibility and transparency about how best to meet your own needs.

What are Personal Budgets?A Personal Budget is made up of the amount it would cost to meet your agreed support needs.

This money can either be paid direct to you, known as a Direct Payment, so that you can arrange your own care and support, or we can arrange your care and support for you, or you can have a combination of the two.A Personal Budget gives you the independence to:

• choose and control the support that is best for you;

• be fully involved in decisions about the help you need to live independently; and

• support yourself in ways that suit you.

How do I get a Personal Budget?You can only have a Personal Budget or Direct Payment if you have an assessment which identifies that you need care and support to meet your eligible needs. The assessment process will help to gather and share information to build an understanding of your situation. An assessment will be completed with you to help understand


your own strengths, what you can do for yourself, what support you have around you as well as where you have difficulties. It also helps to understand the outcomes which you want to achieve.

The assessment process (see page 15) will help determine your needs and give an indication of how much money you can get for your Personal Budget. The Resource Allocation System (RAS) may help by indicating an appropriate amount to meet your eligible needs or we can calculate a budget based on the cost of services. Once the amount is agreed you can start planning how to spend it. We will help you to do this by using our experience to agree a plan which helps meet your support needs.

Contributing to your Personal BudgetIf you receive a Personal Budget you will have a financial assessment to determine whether and how much you will need to contribute towards the cost of your care and support. The financial assessment should not take place before we assess your needs. This is to ensure that your financial circumstances do not impact on the needs

assessment process and the support we give you to understand your needs and how they can be met.

Will I manage my Personal Budget? Once it has been established that you need a Personal Budget and your support plan is agreed we can organise how you will receive the money. It can be paid directly to you, to someone else if you aren’t happy dealing with the money yourself or we can arrange for a service provider to manage it for you.

The most choice and control is usually achieved by having a Direct Payment which enables you to buy care and support directly from individuals or organisations. Alternatively you can ask us to make arrangements to meet your care and support needs.

You spend the money in ways that best meet your needs and you are in control as long as you spend the money in accordance with your agreed plan. We will check with you from time to time to make sure everything is going OK and that you are living your life in a way that suits you.

Personal Budgets continued

Direct Payments are financial payments made to people who have been assessed as eligible to receive support from Lincolnshire County Council. We can make a Direct Payment to most people who need our support, including:• people who have been assessed as needing community

care services (including those with mental health needs) aged 16 and over, incorporating short- as well as longer-term needs;

• carers over 16 for carers’ services; and• parents of disabled children, for children’s services.

Penderels LincolnshireAims to assist people with all aspects of independent living.Haverholme Priory Offices, Haverholme Park,Haverholme Ewerby, Sleaford NG34 9PFTel: 01526 833803Email: [email protected]: www.penderelstrust.org.uk

Why would I want a Direct Payment?Direct Payments allow more control over the decisions that affect your life. They provide more flexibility and choice, as you can buy appropriate support tailored to your individual needs. Another option is for us to source a portion of the care/support needs through services commissioned directly by Lincolnshire County Council and also provide a Direct Payment to arrange those remaining services that you wish to have more control over.

What can Direct Payments be used for?If you receive a Direct Payment, the money is used to arrange support to meet eligible needs. You may choose to employ someone directly, to buy services from an independent or voluntary sector provider or purchase equipment to help you live more independently. With Direct Payments, people or agencies employed are accountable to you and not to Lincolnshire County Council. Therefore, Direct Payments enable more control, choice and flexibility over how you plan your support to fit with your life.

It is important that the money is used lawfully, and eligible needs are met. However, there are certain items on which these payments cannot be spent, for instance:• services that should be provided by the NHS and/or local

health services; and• routine living expenditures – utility and household bills

for instance.Most Direct Payments are made to meet regular ongoing support needs, however they can also be made as a single payment, for example, to purchase equipment or a short respite break.

What do I do next?If you are interested in Direct Payments and are currently receiving social care support from Lincolnshire County Council, please contact our Customer Service Centre on 01522 782155 or Penderels Trust on 01526 833803 for more information.

Direct Payments


How we can support you to remain independent at homeThis section is about the guidance, support and care that we can offer to help you stay safe at home. The following services are designed to prevent your needs from escalating, reduce the impact of your problems and delay your need for ongoing care and support. If you need to go into hospital, this section tells you about the help

available to get home safely, and provides information for you if you are worried about how you are going to continue to cope at home.

Some services may carry a charge, please check with the Customer Service Centre on 01522 782155 first.

If you need help to make sure everything is ready and safe for you to return home from hospital, our new Home Safe service can be arranged by the hospital ward staff to take you home. You can ask your health team more about the service as you plan for admission.

Home Safe is a transport and resettling service for individuals returning home after a hospital stay. Our drivers and support staff will take you home where you will be met by a response team member, who will help

you settle back in. As well as informing lifeline services and your nominated family member or friend of your return, responders will also check your heating and switch it on if necessary, check dates on food in the fridge, fetch any additional shopping you might need and offer any refreshments. It is aimed at people who do not have family or friends who are able to help, and remains a point of contact if ongoing assistance is required.

Help after leaving hospital – ‘Home Safe’

What Urgent Care provision is available in Lincolnshire? Lincolnshire Community Health Services, NHS Trust, provides Urgent Care for people who experience a health need which requires urgent clinical attention, but not hospital admission.

Urgent Care is available at Urgent Care Centres, and when appropriate in the patient’s own home, allowing people to stay safely in their own homes and providing peace of mind for many families.

You can access Urgent Care without an appointment at Urgent Care Centres by calling 111 and someone will

advise you of your nearest service. Home visits are usually by referral from 111, your GP or

the East Midlands Ambulance Service when you have a short-term health crisis which can be safely managed in the comfort of your home. The Urgent Care practitioner will assess your situation, stabilise your condition, and get you comfortable so you can recover in your own home. They will ensure you have the necessary support and treatment in place, and make any further referrals as necessary. This means that you don’t have to have an unnecessary trip to hospital.

Urgent Care

Reablement is about giving you the opportunity and confidence to relearn and regain some of the skills you may have lost because of poor health, disability, a spell in hospital or problems at home. After events like this you can lose your confidence or worry about your ability to cope at home again. Reablement is a very personalised approach – the kind of support given is tailored to your individual needs. It focuses as much on your emotional and social needs as on your medical needs.

The reablement service gives easy access to physiotherapists and occupational therapists, enabling you to receive a wide range of support for a short time to help you become as independent as possible. You may need support with aspects of day-to-day living such as:

• personal care;

• preparing meals;

• shopping;

• teaching and practising exercises;

• ensuring a safe home environment;

• finding practical solutions to support your independence;

• physiotherapy;

• occupational therapy;

• promoting community activity and social integration;

• supporting you in your own home;

• keeping and improving your independence and safety in areas of daily life;

Reablement services – reabling you and enabling you to live at home


• improving your quality of life; and

• reducing the need for ongoing care and support.

How does the reablement service work?Following a referral to the service, a member of the reablement team will visit you to discuss your needs. The team will keep in regular contact throughout your reablement journey.

Together we will agree what goals we are working to achieve. Your goals are written down in a reablement care plan. Reablement support will take place in your own home.

The reablement service will arrange for your care to be delivered by the reablement support workers. They will review your progress towards your goals, oversee your care and agree the right time for discharge from the service.

What happens when your reablement ends?At the end of reablement, the reablement service will

If a person who is in prison struggles with any aspect of their daily living then they may have care and support

needs. From April 2015, Lincolnshire County Council Adult Care has new responsibilities for supporting prisoners.

Care and support in prison

Reablement services – reabling you and enabling you to live at home continued

Assessment is the process of gathering and sharing information to build an understanding of your situation. The assessment is really important to understand your own strengths, what you can do for yourself, what help and support there is around you as well as where you have difficulties. The assessment also helps us understand what outcomes you want to achieve. The process should be beneficial to you and it is important that you are as fully involved in the assessment as possible.

The assessment may happen face-to-face where you live, in a hospital or place you are staying. Some assessments take place over the phone. Alternatively, you may wish to undertake your own assessment with the support of other people. In these cases we will still ensure the assessment is accurate and appropriate and may still need to involve other relevant people to understand your situation.

The assessment will show all the needs we have identified and enable us to determine which of your needs are eligible for care and support. We will always ensure you have a copy of your completed assessment, which will include a statement of your eligible needs.

How quickly will this happen?If your situation is very urgent and you are in a crisis or at serious risk of harm, we will aim to see you within 24 hours.

Assessment

If your carer is finding it very difficult to cope, we will try to see you within seven days. In any other circumstances it will be within 28 days of you asking for the assessment.

What about confidentiality?We respect your privacy at all times. Any information you give us will be treated as confidential and will only be shared with those involved in your care with your permission – other than in exceptional circumstances where the law says we must show it to someone else.

Will I be able to get help?After the assessment we will identify and agree your needs with you and discuss the help and support available to meet them, according to the seriousness of your situation.

If you are eligible for help from us we will aim to arrange this within seven days of the assessment being carried out. If you are not eligible for help, we will still give you information and advice on other services that are available to help you to continue to live independently and to maintain your quality of life. If you are not happy with the outcome of the assessment you can ask us to look at your situation again with you and if you are still not happy you can get in touch with us to make a comment, suggestion or complaint. Further information about this is on page 12.

assess your ongoing needs. If you still need continued support we will discuss this with you and, if appropriate, refer you for an assessment.


Living at homeThere are many different forms of support that can enable you to remain in your home for as long as possible, ranging from equipment to people who can come in to support you in your own home. There are many ways

in which you can help yourself if you are living at home. This could be by accessing the support you need directly on www.lincolnshire.gov.uk/mychoicemycare or the contacts below.

How can the Wellbeing Service help me to live at home? The Wellbeing Service is available to anyone over 18 who needs some assistance following certain triggers – such as recent hospitalisation, bereavement or a fall in the home.

It aims to help you live independently at home with the help of personalised support and assistive technology, so you can enjoy and achieve a safe and healthy lifestyle.

Many parts of the service will be available to you free of charge, and some of the service is chargeable.

The service includes:

1. Personal support, involving:

- a holistic assessment of your needs and support networks;

- the development of an individual support plan, tailored precisely to meet your needs;

- up to six weeks of targeted support to find solutions to the needs identified on your support plan;

- a single point of contact to access relevant advice and support; and

- co-ordination of a variety of organisations to ensure you have the help you need to live independently at home.

2. Access to simple aids for daily living - Supply and installation of low-cost equipment such as

key safes, raised toilet seats, bath and shower seats and chair raisers.

3. Minor adaptations - Supply and fitting of grab rails, hand rails, banister rails

and alterations to steps.

4. Telecare services - Installation of Telecare equipment linked to a 24 hour

Lincolnshire Wellbeing Service

Our services include:

• Help in the Home & Lifestyle Support• Gardening & Handyman Services• Lifelines, Keysafes & Technical Equipment• PersonalCare&SittingService• Volunteering• ParkStreetActivityCentre&Restaurant• Insurance Products & Services• Social Outreach Centres• Information&Advice• Wellbeing Service• Carers Support Services• Preferred Traders• Laundry• Access to Legal Services

For more information about provide call us on 01522 696 000

Email [email protected]

Visit us www.ageuk.org.uk/lincoln

Age UK Lincoln 36 Park Street, Lincoln, LN1 1UQ

Working to enhance the quality of later life for people in Lincoln


monitoring centre, helping you to live independently at home but safe in the knowledge that help can be summoned quickly when needed. This may be from a family member, friend, the Wellbeing Response service (if you have subscribed to it, see below) or if necessary, the emergency services.

- Monitoring of the Telecare equipment through a range of sensors that can be worn (for example, a pendant round your neck), or placed in your home. The sensors can alert the monitoring centre 24 hours a day. The system works through a base unit connecting you to the monitoring centre via your phone line.

5. Wellbeing Response – Stay Safe - The Wellbeing Response service is called ‘Stay Safe’. It is

delivered alongside the Telecare services and available 24 hours a day, seven days a week. If you activate your alarm, the service will either contact your nominated person or one of our trained responders, based throughout the county, who will attend to you in your home.

6. Home from Hospital – Home Safe Home Safe is a transport and resettling service for individuals returning home from hospital. Our drivers and

support staff will take you home where you will be met by a member of the response team who would help settle you back in. As well as informing lifeline services and your nominated family member or friend of your return, responders will check your heating, check dates on food in the fridge, fetch any shopping you might need and offer refreshments. Further information is on page 14.

How can I access the Wellbeing Service in my area?The Wellbeing Service can be accessed via a dedicated team at Lincolnshire County Council on 01522 782140, Monday to Friday between 9am and 5pm.

Lincolnshire Independent Living Partnership provides the Wellbeing Service in West Lindsey, Lincoln, South Kesteven, South Holland and Boston.

East Lindsey District Council provides the Wellbeing Service in East Lindsey. See www.e-lindsey.gov.uk/wellbeingservice and contact the same telephone number above.

North Kesteven District Council provides the Wellbeing Service in North Kesteven. See www.n-kesteven.gov.uk/residents/housing/support-and-independence/wellbeing-service and contact the same telephone number as above.

Telecare has been developed from what was originally known as a lifeline system, and now uses a range of wireless sensors that are placed around the home, or that can be worn (as a pendent or wristwatch). The person can press the pendant to immediately be connected to the 24 hours a day monitoring centre or, if the sensors detect a risk, they will automatically call the monitoring centre for you. The moment a risk is detected, such as a fall, fire or even if you haven’t taken essential medication, an alert is sent to our Telecare monitoring centre, where trained advisers can then talk to you. This service is available 24 hours a day, 365 days a year. Don’t worry if you’ve pressed it by accident, they will be pleased to know you are OK.

Telecare is personalised so any referrals for the service should identify what equipment is required and how it can help you. Referrals can be made by health or social care practitioners direct to our Telecare team, or you or your family member or friend can ring our Customer Service Centre (with your permission) who can help to identify if Telecare can help. If you would prefer a face-to-face assessment then our Wellbeing Service can be asked to carry out an assessment of your needs and refer you to Telecare if you want support from Adult Care.

Telecare can help you remain independent and feel safer in your own home, safe in the knowledge that

help can be summoned quickly. This may be from a family member, friend or, if necessary, a member of the emergency services. >>

A guide to Telecare

Lincolnshire Wellbeing Service continued


More residents in Lincolnshire are being given the opportunity to live safely in their own homes for longer thanks to a pioneering new service designed to promote wellbeing and independence. The Lincolnshire Wellbeing Service, established on 1st April 2014, is being delivered by Lincs Independent Living Partnership (LILP) on behalf of Lincolnshire County Council (LCC).

Four local charities involved in the partnership; Age UK Lincoln, Boston Mayflower Housing, Lincolnshire Home Improvement Agency and LACE Housing are working together to ensure ease of access to preventative care and support services. With the help of community based support and assistive technology, the Lincolnshire Wellbeing Service aims to provide more integrated, high quality support through a joined up approach.

Residents can access a range of services including personalised support involving a holistic

assessment of needs and up to six weeks of tailored support; simple aids for daily living such as key safes, raised toilet seats, bath/shower seats and chair raisers and minor adaptations such as grab, hand and banister rails and alterations to steps.

The service also delivers TeleCare installations with equipment linked to a 24 hour monitoring service and Rapid Response including Home Safe, a transport and resettling service for patients returning home from a stay in hospital or residential care.

The Wellbeing Service is available to any resident in Lincolnshire, aged over 18 and those meeting certain triggers such as recent hospitalisation, bereavement, or a fall in the home will be able to access many parts of the service free of charge. However, even if an individual does not meet the eligibility criteria they will still be entitled to a free assessment of their needs.

The Wellbeing Service can be accessed via a dedicated team at LCC’s Customer Service Centre open Monday to Friday between 9am and 5pm. Individuals can make a referral for themselves by calling 01522 782140 or this can be done on their behalf. Trained advisers will complete a short eligibility check over the phone and send a referral to the Wellbeing Service, who will arrange a face-to-face assessment.

The Lincolnshire Wellbeing Service covers five of the seven districts in the county, although the Home Safe element covers all seven districts. In East Lindsey and North Kesteven districts, similar Wellbeing services are available and can be accessed via the same telephone number.

Independent Living in Lincolnshire

Supporting you to keep living independently at home

DELIVERING THE WELLBEING SERVICE

Delivered by:

STRONGER TOGETHER

We’re here when you need us...Since 1983, our family have been running award winning nursing, residential and dementia care homes throughout Lincolnshire, which constantly exceed industry standards. Our philosophy is simple; Our residents and their families are at the heart of everything we do!

Our homes extend a warm welcome to all visitors. Feel free to get in touch and request a brochure by calling 0843 506 9452, emailing [email protected] or visiting our website at www.countrycourtcare.com


>> Who can Telecare help?Telecare can help people who:

• are at risk of falls;

• are vulnerable due to reduced mobility or a disability;

• have a carer who may need support;

• have memory problems including dementia;

• have long-term health conditions such as epilepsy, dementia and multiple sclerosis;

• have a learning disability and want to be more independent;

• are starting to leave their home at inappropriate times; or

• have recently been discharged from hospital.

What if I don’t have local responders?Wellbeing Responders can visit a person after an alarm has been raised to the monitoring centre. Sometimes people do not have family or friends nearby or able to respond when a visit is needed. The Wellbeing Response teams visit as a family responder would visit, to check everything is all right, provide reassurance and get any

further help needed. There is a charge for this optional service of just £1.50 per week.

Are there any charges for Telecare? There is a charge for using Telecare services. You can rent or buy equipment from our wellbeing service providers. Some people may be entitled to equipment loaned free of charge from Lincolnshire County Council if they meet the national threshold. Please contact your health or social care practitioner or ring our Customer Service Centre to see if this is something you wish to look into more.

The monitoring fee contribution is just 36p per week and we will install the equipment and explain how it all works free of charge.

You can also explore more about what Telecare can offer you and your family on our website www.lincolnshire.gov.uk/telecare or go to www.nhs.uk and search for ‘Telecare’.

You can also contact the Telecare team for general information. Tel: 01522 554040

CALL CARE SELECT FOR MORE INFORMATION:

0800 389 2077

A guide to Telecare continued

HOW WILL I KNOW WHICH TO CHOOSE?

VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

WHAT ARE THE CARE OPTIONS?

WHAT IF MUM DOESN’T AGREE?


Making life easier at home In the living room

BYRON

WHAT IS DIFFICULT FOR YOU? SIMPLE SOLUTIONS COMPLEX SOLUTIONS

Plug with handlePl i h h dl

Easi-reach

Chair raisersCh i i

GETTING IN AND OUT OF CHAIRS Standing up from sitting is diffi cult

• Block of foam in chair base• Buy ready-made chair raisers if your

chair is too low• Buy a new chair – get professional

help to make sure the height is right• Take regular, gentle exercise

• Buy an electric riser chair

OPENING AND CLOSING WINDOWS Can’t reach the windowsNot secure to leave windows open

• Move any furniture out of the way• Install/purchase a fan• Purchase a gadget to open/close window

• Remove the window opener• Install environmental controls or

air-conditioning• Install new windows

CONTROLLING THE HEATING Can’t reach the controls for the fi re or heating

• Change the switches• Fit a timer switch• Purchase a standalone heater

• Move the heating controls• Install new or additional heating system

SWITCHING LIGHTS ON AND OFFCan’t reach the switchThe switch is diffi cult to use

• Install a light switch toggle• Purchase a socket extension• Purchase handi-plugs

• Move the light switches• Replace the light switches• Install environmental controls

KEEPING WARMInsulating your homeAff ording the fuelCarrying the fuel

• Replace the fi re with a heater• Apply for the winter fuel payment• Use a trolley to safely transport the fuel

• Get a grant to insulate your house• Change to a cheaper heating system• Change to an easier-to-use heating system

WATCHING TVHearing the sound of the TV

• Use subtitles• Purchase wireless headphones

• Request an assessment for a hearing aid• Install a room loop


In the bedroom

■ Customer Service Centre on 01522 782155.

M T W T F S S


Pillow raisersPill i

Bed raisersB d i Pill dispenserPill di

Easy grip scissorsE i i

GETTING IN AND OUT OF BED Standing up from sitting on the bed

• Learn new techniques for moving safely• Purchase a leg lifter • Raise the bed• Fit grab rails

• Use a transfer board• Install a hospital bed• Buy an electric adjustable bed• Use a mobile hoist or a ceiling track hoist

SITTING UP IN BED, TURNING OR ROLLING OVERBed is too softBedding is too heavyNothing to lean on

• Change bedding• Learn new techniques for moving safely• Purchase a pillow raiser• Change the mattress

• Buy a bed cradle/bed ladder• Use a bed lever• Buy a specialised mattress• Install a drop-down rail• Install an over-bed pole

KEEPING WARM IN BEDChecking the safety of your electric blanket

• Buy a heavier duvet• Buy thermal clothing• Contact an electrician about any

electrical blanket safety concerns

GETTING DRESSEDDiffi cult to reach all of your body

• Learn new techniques for dressing• Buy simple gadgets: long-handled shoe

horn; elastic shoe laces; dressing stick; button hook; stocking aids

• Contact ■ (see key below)regarding an assessment of needs

• Consider home support

CUTTING YOUR NAILSCan’t reach your feetHard to hold scissors

• Buy easy grip scissors • See a podiatrist

TAKING YOUR TABLETSOpening bottlesRemembering to take tablets

• Ask your pharmacist for an easy to open bottle

• Keep a note when you have taken a tablet

• Get a pill dispenser with days and times on• Get an automatic pill dispenser• Ask someone to prompt you

READING THE TIMESeeing the clock to tell the time

• Buy a clock with larger numbers • Buy a clock that ‘speaks’


In the kitchen


5


REACHING CUPBOARDS Cupboards are too high or lowCupboards are too deepCupboard doors are too heavy

• Re-arrange things in cupboards/on surfaces

• Buy an Easi-Reacher or Handi-Reacher

• Alter the spring in the door closers• Lower or raise the cupboards

USING TAPS AND SWITCHES Taps or switches are too awkwardCan’t reach taps or switches

• Fit tap turners• Purchase Handi-Plugs

• Change switches• Raise or reposition taps• Fit lever taps or new taps• Alter the kitchen

CUTTING, CHOPPING, PREPARING AND COOKING FOOD Work surface too high or lowHard to grip packets or jarsHard to grip a knifePans or kettles are too heavy to lift

• Sit at a table• Consider kitchen gadgets including:

knife with a thick handle; chopping board with spikes; pan handle holder;teapot tipper; lid gripper

• Use a food processor• Purchase a perching/high stool• Buy a trolley• Change the height of the work surface• Make space under the work surface for

your knees when sitting

MOVING AROUND THE KITCHENNot enough space

• Re-organise the furniture • Review mobility equipment used• Adapt the kitchen• Consider the suitability of the kitchen

EATING AND DRINKINGCutlery is hard to gripFood/plate keeps slippingCan’t carry food to tableCan’t lift cup

• Use large handled cutlery• Use a non-slip mat• Use a lightweight insulated cup• Use a cup with two handles• Contact ■ (see key below) regarding an

assessment of needs

• Buy a trolley• Consider home support for meal times

LAUNDRY AND IRONINGWashing machine is too high or too lowPutting up ironing board

• Install a wall-fi xed ironing board • Raise/lower the washing machine• Change the washing machine or iron

Teapot tipperT i

Pan handle holder

Perching stoolP hi t l Chopping board with spikesb d ith ik

Liquid level indicator

55

Li id l l i di

Large handled cutleryh dl d l


WHAT IS DIFFICULT FOR YOU? SIMPLE SOLUTIONS

WASHING HANDS, FACE AND BODY Turning the tapsStanding at the basinBasin is too low or too highCan’t reach all parts of the body

• Install tap turners• Purchase a long-handled sponge• Purchase a fl annel strap • Contact ■ (see key below) regarding an

assessment of needs

• Install lever taps or new taps• Purchase a stool• Raise or lower basin• Consider home support

HAVING A BATH Turning the tapsStepping into the bathRisk of slipping in the bathGetting up out of the bathWashing your back

• Have a strip wash• Purchase a non-slip mat for the bath• Install tap turners• Buy a long-handled sponge• Use a half-step• Install grab rails• Use a bath board or bath seat

• Install lever taps or new taps• Install a bath lift• Use a mobile hoist• Use a ceiling track hoist• Replace the bath with a shower• Convert the bathroom to a wet room• Consider home support

DRYING YOURSELF Floor is slipperyRoom is too coldDiffi culty in drying your body

• Heat the bathroom safely• Use a non-slip mat• Purchase a towelling gown

• Change the fl oor covering• Purchase a hot air body dryer

USING THE TOILETToilet is too high or too lowDiffi cult to clean yourselfFlush lever is awkwardToilet is hard to get to

• Install a raised toilet seat• Use a combined toilet seat and

support frame• Install a fl ush lever extension• Contact ■ (see key below) for a

needs assessment

• Review mobility equipment used• Adaptation to bathroom• Consider home support

CLEANING TEETHGripping the toothbrushStanding at the basin

• Purchase a toothbrush gripper• Purchase an electric toothbrush• Use a stool

HAVING A SHOWERDiffi cult to stand for long showerShower too highShower controls are awkwardShower is slippery

• Have a strip wash• Use non-slip mats• Purchase a half-step• Contact ■ (see key below) for a needs

assessment

• Use a shower board• Use a shower chair or stool• Replace shower controls• Consider home support

In the bathroom


5

Grab railG b il

Tap turners

Long-handled spongesL h dl d Raised toilet seatR i d t il t t

Toilet seat and support frame

55

d f

Shower boardSh b d

COMPLEX SOLUTIONS


Lincolnshire’s ICES service is a partnership between Lincolnshire County Council and its Clinical Commissioning Group partners.

The Integrated Community Equipment Service (ICES) provides short- and long-term loans of equipment, ranging from simple walking aids, through to larger and more complex items such as pressure relieving mattresses and hoists. Equipment may also be designed to help you or to assist carers with the safer delivery of care. The service can also include installation, servicing and maintenance depending on the type of equipment specified.

Assessments of your equipment needs and the ordering of items are carried out by practitioners such as occupational therapists, social workers, physiotherapists, nurses or other health/social care professionals.

Common items of equipment are held within a central warehouse. We have a targeted standard delivery

timescale to deliver the equipment to the service user within five working days after the order is placed. Technicians are trained to unpack and remove any transit packaging to enable the item to be used. Occasionally, complex equipment may require setting up. The health or social care professional will provide some training and demonstrate to the service user and carer how to use the equipment.

As the service is a loan service there are facilities in place to return items that are no longer required. To arrange return of items please call 0845 121 2031 to speak to someone who can help you.

Every effort is made to refurbish equipment to allow it to be recycled for re-issue to someone else. This reduces our costs and helps preserve our environment. Whilst every effort is made to collect items within five full working days after the request is logged, priority is given to deliveries.

Integrated Community Equipment Service (ICES)

Occupational therapists can help you lead a more productive, active and independent life using a variety of methods, including the use of adaptive equipment. They can assess your home for hazards and point out things that contribute to falls.

Visiting you at home, an occupational therapist will be able to suggest adaptations that will improve your mobility and independence. Perhaps handrails up stairs would be useful? Would a ramp up to your front door help if you are in a wheelchair?

Alternatively, we can help you find equipment and advice to stay independent at home.

Major alterations such as fitting a downstairs bathroom or widening doorways, could be paid for with a Disabled Facilities Grant (DFG), depending on your needs/circumstances.

An occupational therapist will talk you through any new equipment you may be given, as well as help you apply for funding for major adaptations if you need them. To start the ball rolling, contact us and explain your circumstances. An assessment of your needs will determine whether an occupational therapist will be the best person to help and what charges (if any) you can expect.

Occupational therapy

You may need some more help to live at home independently. Care and support providers can offer a range of different services which may include:• home care – help with personal care such as washing and

dressing;• ready-made meals – usually supplied frozen to reheat for

yourself;• day services – available in care homes or community centres;• respite care – residential care or care provided in your

own home to give you or your carer a break;• housing adaptations – we can provide information about

equipment and adaptations to make it easier for you to continue to live in your own home; and

• supported housing or extra care housing – provided by your district or borough council and the independent sector.

Preparing mealsCommunity Meals, often known as ‘meals on wheels’, can help ensure that people receive proper nutrition on a daily basis, whatever their circumstances.

If you are aged 18 and over and are unable to prepare and cook one hot meal a day, having your meals delivered could help make life easier. You may need this service due to a permanent situation such as sight loss, a physical or learning disability, illness or a temporary situation such as recovering after a stay in hospital, to help you maintain your independence and quality of life.

Further information on meals on wheels can be found at www.mychoicemycare.org.uk/i-need-help-with/living-at-home/preparing-meals/meals-on-wheels.aspx

If you, or the person you care for, find it difficult to get to the supermarket, Wiltshire Farm Foods offers a range of

Getting help in your home


250 frozen meals and desserts, developed by its team to give you a well-balanced, nutritious daily diet. The meals can be cooked in a few minutes from the freezer in your microwave or oven, making it easier for you to enjoy meals.

Wiltshire Farm FoodsLincoln House, Gibson Road, Caenby Corner Estate,Hemswell Cliff, Lincs DN21 9QTPhone: 01427 666130Web: www.wiltshirefarmfoods.com

Home careHome care is practical help with your personal care which can be provided in your own home, to enable you to remain independent for as long as possible and improve your quality of life. This is usually help with day-to-day personal tasks, which could include getting up, dressing, washing, going to bed or help with eating. The service may also be able to help you to contact other agencies who can assist you with other special needs which have been identified in your support plan. This may include laundry, shopping, household chores, preparing meals or collecting a pension.

If you are an older person who is in need of assistance with everyday tasks, or have a physical or sensory disability, learning disability or a mental health condition, then we can arrange for help at home. The amount and type of support you receive each week depends on what you and the carer decide following an assessment of your needs. Regardless of whether you are paying for your own care, you have freedom of choice over who you choose.

Please note that home care services are chargeable. You will be offered a financial assessment to ensure you are not asked to contribute more than you can afford, and some people pay nothing. However if you have more than £23,250 in savings you will be asked to pay the full or maximum cost of your home care services. Further information on paying for care can be found on page 55. Figures mentioned here may change over the life of this Directory.

You can see a list of Lincolnshire’s care and support providers on page 31.

Help in your home with maintenance and gardening There is help available for maintaining property for homeowners who would like to continue to live independently and safely in their own homes.

Lincolnshire Home Improvement AgencyLincolnshire Home Improvement Agency is an award-

winning charity which helps older people and people with disabilities who would like to live independently and safely in their own homes. The service helps to ensure that your home is in good repair, warm and secure. You may be finding this difficult to maintain, or you may need an adaptation, and the Agency may be able to help you to improve security and undertake repairs and improvements.

If you can’t afford the cost of repairs and improvements, the Agency will help you to look at other options. These may include an insurance claim, a loan, a lifetime mortgage (often known as equity release), approaching a charity for help or a grant from the Council or other organisations.

Handy person scheme – Lincolnshire Home Improvement Agency offers a handy person scheme to tackle small jobs in the home for older people and those with a disability, across Lincolnshire. They may be able to offer assistance with costs depending on individual circumstances.

Trusted tradesman scheme – It’s important to have trustworthy and reputable people working on your home. Lincolnshire Home Improvement Agency runs a trusted tradesman scheme where every member is vetted to ensure they operate in a legal, decent, honest and fair way. They share their information with the police and Lincolnshire Trading Standards.

Gardening and Handyman Scheme (Lincoln area) – If you are aged 50 and over and need help with gardening and maintenance of your property then contact Age UK Lincoln’s Handy Help Service. They can give you information about local tradesmen who may be able to help you. They also provide a minor repair service, for example help with fitting door bells, locks and safety devices, replacing light bulbs, smoke alarm batteries etc. There is an hourly charge for this service.

Useful contactsAge UK LincolnActivity Centre, Park Street, Lincoln, LN1 1UQTel: 01522 696000Email: [email protected]: www.ageuklincoln.org.uk

Lincolnshire Home Improvement AgencyCustomer Relations Suite, Suite 3, Saracen House, Crusader Road, City Office Park, Tritton Road, Lincoln LN6 7ASTel: 01522 516300 Email: [email protected]: www.lincshia.org

Getting help in your home continued

Local shops nearby Close to public transport Minibus or other transport is available Lift and Wheelchair access Television point in own room In house chef catering for all diets

Full activities and entertainment programmes

Kings Court Nursing Home is a family run, purpose built Nursing and Residential Home which has built up a strong reputation across the county for providing a high standard of Nursing and Personal Care.

We specialise in delivering top quality care to our residents providing a comfortable, secure and happy home from home environment. We believe in treating everyone as individuals and ensure our care is person-centred promoting a thoroughly enjoyable day to day experience.

An Understanding Approach To Care

KINGS COURT NURSING HOME

Church Street, Grantham NG31 6RRTel: 01476 576928Fax: 01476 576927Email: [email protected]

TH

E

N U R S I N G H O M EC

ingsourt

Visit w w w.lincolnshire.gov.uk/mychoicemycare for help and information 29

How can you contact the agency in an emergency or outside offi ce hours?1 2 3

How hard or easy would it be to make a complaint and how are things then put right?1 2 3

If this is a private contract ask for a copy of the agency’s contract terms and read these carefully with someone you trust. Get as much help as you can going over itand ask any questions you may have before signing anything. The Citizens Advice Bureau or Age UK (sometimes called Age Concern in some areas) can help with this. What training or support does the agency give to its workers?1 2 3

Notes:

What experience does the agency have in your particular fi eld of need? Can they supply references for you to check?1 2 3

Home care agencies providing personal care, must be registered and inspected by the Care Quality Commission. Ask to see a copy of their registration certifi cate.1 2 3

How long has the agency been operating?1 2 3

How many care workers would the agency assign to care for you and would you see the same one every day? If not, how does the staff rota operate and what happens if your carer goes on holiday or is sick? Will you be notifi ed in advance that a diff erent care worker will be attending? Can you choose the care worker looking after you?1 2 3

© 2015 Care Choices LtdHome care checklist

Agencies

These questions may be useful when considering using the services of a home care (domiciliary) provider to help you build up a picture of how your care needs will be met in your own home.

People arranging and funding their own care either privately or through a Direct Payment or Personal Budget are able to choose their own care worker or care agency.

Agency 1

Agency 2

Agency 3

£ p/h

£ p/h

£ p/h


Gilder Care LimitedGilder Care is the multiple award winning agency of choice for those who need support to live in their own homes in Grantham and the surrounding villages.

At Gilder Care, we believe that individuality is everything. This is why, when you contact us, we will listen to your needs and tailor a package of care accordingly.

GILDER CARE - YOUR PEACE OF MIND IS OUR PRIORITY

Gilder Care Limited 8-9 Withambrook Park, Londonthorpe Road, Grantham, Lincs. NG31 9ST E mail: [email protected] or telephone: 01476 978077

> PERSONAL CARE

> NUTRITIONAL CARE

> PRACTICAL CARE

> SOCIAL CARE

www.gildercare.co.uk

We offer support with:

COUNTRY SUPPORT LTD

We are a bespoke company providing a professional service to cater for people’s needs within the community.

All our staff are fully trained to a high standard.

All of our staff are DBS approved and medication trained.

We specialize in supporting all age groups with varying abilities for example people that use wheelchairs, stroke victims, the elderly and learning disabilities etc.

We work in different areas of Lincolnshire which are Sutton-on-Sea, Mablethorpe and surrounding areas.

OUR SERVICES INCLUDE:

• Shopping • Medication

• Cleaning • Cooking

• Theatre • Outings

• Church • Hobbies

• Companionship

• All social activities ...and many more

Debbie Pollard: 01507 440941 / 07704 212851We provide care for:

• Older People

• Adults with Learning Difficulties

• Adults with Physical/Mobility Difficulties

We specialise in

• Dementia Care

• End of Life Care

Types of Service

• Personal Care

• Medication Assistance

• Companionship

• Meal Preparation

• Shopping

• Outings

• Sitting Services/ Respite Care

• Domestic Services

• Doctors/Hospital accompaniment

Allways Care Community Support Agency 113 Drummond Road, Skegness, Lincolnshire PE25 3EP

Tel: 01754 612720 e: [email protected]

Allways Care is a family run and owned service providing care and support to people in their own homes throughout Skegness and surrounding areas for the last 15 years.

Our service is Safe, Responsive, Caring, Effective and Well Led.

www.allwayscare.com

Providing care for you in your own homeTel: 01603 407707

www.purelycare.co.uk

24 hour live-in careCompanionshipHousekeeping

Home from HospitalPalliative careCarers breaks

Family owned and run, Purely Care provides excellent care with a range of conditions including dementia, multiple sclerosis, Parkinsons, stroke and terminal illnesses. We are passionate about enabling our clients to retain their independence and remain safely and securely in their own homes. We provide live-in carers throughout East Anglia. Call us for an informal discussion about how we can help you.

WHAT ARE THE CARE OPTIONS?HOW WILL I KNOW WHICH TO CHOOSE?

WHAT IF MUM DOESN’T AGREE?CAN WE AFFORD IT?

VISIT THE NEW CARE SELECT WEBSITEWWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION:

0800 389 2077

WHAT IF I MAKE THE WRONG CHOICE?

Advertisers are highlighted

Care and support providers

31

● Lincolnshire Care Association member - see page 59

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autismMH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

Service User Bands

Visit w w w.lincolnshire.gov.uk/mychoicemycare for help and information

ACTION FOR CHILDREN DISABILITY LINCOLNSHIRELincoln Tel: 01522 546516 PD LDA SI

ACTION HOMECARELong Sutton Tel: 01406 365793 OP D MH

AGE UK LINCOLN ● Advert page 16Lincoln Tel: 01522 696000 OP D PD MH SI YA

ALLIED HEALTHCARE Grantham Tel: 01707 254503 OP D PD LDA MH SILincoln Tel: 01522 753290 OP D PD LDA MH YALincoln Tel: 01522 753290 OP D PD LDA MH SI YA ADSpalding Tel: 01775 723210 OP D PD LDA MH SI YA AD

ALLWAYS CARE COMMUNITY SUPPORT AGENCY ●Skegness Advert page 30Tel: 01754 612720 OP D PD LDA MH SI

AMBASSADOR HOMECARE LIMITEDLincoln Tel: 01522 528455 OP D PD SI YA

AMBER CAREMarket Rasen Tel: 01673 308501 OP D PD LDA MH SI YA

AN DARACH CARE Swinderby Tel: 01522 869008 LDA YA

ANGLIA CARE AND DOMESTIC SUPPORT SERVICES LTDSpalding Tel: 01354 705012 OP D PD SI YA

AUTISM CARE COMMUNITY SERVICES (LINCOLNSHIRE)Lincoln Tel: 01526 322444 LDA

BEECHES, THELouth Tel: 01507 603862 OP

BLUEBIRD CARE (PETERBOROUGH & RUTLAND)Stamford Tel: 01780 480881 OP D PD LDA SI YA

BLUEBIRD CARE LINCOLN ●Lincoln Tel: 01522 538656 OP D PD SI YA

BOULTHAM PARKLincoln Tel: 01507 478482 PD LDA SI YA

BOURNE (MENCAP HOUSING AND SUPPORT)Bourne Tel: 01778 423726 LDA

BSPOKE SOCIAL CARE Lincoln Tel: 07919 597073 OP D PD LDA MH YA

BUTTERFLIES CARE & SUPPORT LTDLincoln Tel: 07538 742693 OP PD LDA MH

CARE 4 U SERVICES LTD Lincoln Tel: 01522 704504 OP D PD SI YA

CARE AT YOUR HOMEMarket Deeping Advert page 20Tel: 0843 506 9452 OP D PD LDA MH SI YA

CARE FIRST Horncastle Tel: 01507 524379 OP D PD LDA MH SI YA AD

CARE UK HOMECARE LIMITED LINCOLNLincoln Tel: 01522 705607 OP D PD LDA MH SI YA

CAREWATCH (LINCOLN) Lincoln Tel: 01522 544580 OP D PD LDA MH SI YA AD

CHARISMA SERVICESGrantham Tel: 07791 238742 OP D PD LDA MH SI YA

CLARRIOTS HOME CARE LTD ●Manby Tel: 01507 328390 OP D PD SI

D P AAP AD PP DD P AA Telephone: 01775 630411

Your Local Care ProviderOn Duty 24 Hours a Day, Every Day

Our Person Centred service ensures our clients are in charge of their care and how it is delivered.

Our staff are specialist trained in End Of Life Care to provide a palliative service at home.

We work closely with Saint Barnabas, Marie Curie and Macmillan nurses to ensure a one-to-one continuity of care to our client and their loved ones at this most sensitive time.

The Care Quality Commission has inspected our service and has rated it:GOOD, SAFE, EFFECTIVE, CARING, RESPONSIVE AND WELL LED

We strive to maintain a high level of service through training and the dedication of our staff.

Our service also covers: Temporary Cover to Nursing and Residential Homes

Community Domiciliary Care Supported Living

Working with Physical and Learning Disabilities Respite Cover Live in Care

Dementia Care


33

l Lincolnshire Care Association member - see page 59

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

Service User Bands

Visit w w w.lincolnshire.gov.uk/mychoicemycare for help and information

Care and support providers continued

COMMUNITY OPTIONS North Hykeham Tel: 0845 004 2323 LDA

COMMUNITY SUPPORT SERVICES Mablethorpe Tel: 01507 478482 LDA

CRAEGMOOR SUPPORTING YOU IN LINCOLNSHIRE Market Rasen Tel: 01472 852282 OP PD LDA MH YA

DIRECT PERSONNEL AGENCY LTD Advert page 32 Spalding Tel: 01775 630411 OP D PD LDA MH SI YA

FIRSTPOINT HOMECARE BOSTON Boston Tel: 01205 330500 OP D PD LDA MH SI YA

FOCUSABILITY SUPPORT AND CARE SERVICES Lincoln Tel: 01673 844423 OP D PD LDA MH SI YA

FOR YOU HEALTHCARE LIMITED Peterborough Tel: 01778 219062 OP D PD LDA MH SI YA AD

GILDER CARE LTD Advert page 30 Grantham Tel: 01476 978077 OP D PD

GROSVENOR HOUSE CARE HOME Advert page 42 Gainsborough Tel: 01427 616950 OP D PD YA

H2H CARE SERVICE Lincoln Tel: 07528 114545 OP D PD LDA MH YA

HALES GROUP LTD Bourne Tel: 01778 393723 OP D PD LDA MH SI YA Lincoln Tel: 01522 305338 OP D PD YA

HELPING HAND Grantham Tel: 01476 577781 OP D PD LDA MH SI YA

HOME FROM HOME CARE SERVICES LTD Spalding Tel: 01406 363686 OP D PD SI YA

HOME INSTEAD SENIOR CARE Bourne Tel: 01778 243100 OP D PD MH SI

HOMECARE HELPLINE Sleaford Tel: 01529 497001 OP D PD

HOUSING & CARE 21 l Louth Tel: 0370 192 4000 OP D PD LDA MH SI YA AD

HOUSING & CARE 21 – ELIZABETH COURT Louth Tel: 0370 192 4000 OP D PD MH SI YA

HOUSING AND SUPPORT SOLUTIONS – LINCOLN Lincoln Tel: 01522 683857 LDA

HOWARDS COURT Boston Tel: 01993 772885 LDA MH YA

LAURELS, THE Lincoln Tel: 01904 430600 OP PD MH SI YA

LIBERTAS l Louth Tel: 01507 206666 OP MH YA

LIBRA LODGE Spalding Tel: 01406 425664 LDA

LINCOLNSHIRE DOMICILIARY CARE BRANCH Bourne Tel: 01778 424241 OP PD LDA MH SI YA

LITTLE BROCKLESBY HOME CARE Grimsby Tel: 01469 569959 OP D PD MH SI YA

MEADOWS HOMECARE SERVICES Grantham Tel: 01476 574353 OP D PD SI YA

MEARS CARE - LINCOLN Lincoln Tel: 01522 569779 OP D PD LDA MH SI YA AD

MIHOMECARE l Boston Tel: 0333 121 4601 OP D PD MH SI YA


Advertisers are highlighted● Lincolnshire Care Association member - see page 59


Service User Bands

Care and support providers continued

NAMRON CARE PROVIDER LTDLincoln Tel: 01522 802603 OP D LDA YA AD

NAVIGATION SUPPORT & CARE SERVICES LTDLincoln Tel: 01522 539626 OP D PD LDA MH YA

NORTH WARREN HOUSEGainsborough Tel: 01427 612171 OP

ONE TO ONE HOMECARE (UK) LIMITED Gainsborough Tel: 01427 668885 OP D PD LDA SI YA

PRESTIGE NURSING SLEAFORD Sleaford Tel: 01529 414818 OP D PD LDA MH SI YA AD

PURELY CARE Advert page 30Norwich Tel: 01603 407707 OP D PD LDA MH SI YA

RALPHLAND HOMECAREBoston Tel: 01205 722332 OP D PD LDA SI YA

RUSSELL GREEN CARE HOMEWoodhall Spa Tel: 01526 352879 OP D PD SI

SEVACARE ●Lincoln Tel: 01522 525000 OP D PD LDA MH SI YA

SHARON BRINKMAN CARE SERVICES LTDSpaldingTel: 07746 445519 OP D PD MH YA

SUNNY VIEW HOME CARE ●Skegness Tel: 01754 762795 OP D PD LDA MH SI YA

SUTTON LODGE HOME SUPPORT Mablethorpe Tel: 01507 441800 OP D PD

THERA EAST Grantham Tel: 0300 303 1253 LDA

THERA EAST ANGLIAGrantham Tel: 0300 303 1281 LDA

THERA EAST MIDLANDS ●Grantham Tel: 0300 303 1282 LDA

THERA NORTHGrantham Tel: 0300 303 1283 LDA

THERA SOUTH MIDLANDSGrantham Tel: 0300 303 1808 OP LDA SI YA

THERA SOUTH WESTGrantham Tel: 0300 303 1254 LDA

THERA WESTGrantham Tel: 0300 303 1284 LDA

TOWN AND COUNTRY CAREBoston Tel: 01205 354329 OP YA

TOWNGATE EAST, 20Market Deeping Tel: 01778 342091 OP D PD LDA MH SI YA

TRUST HEADQUARTERSSleaford Tel: 01529 222220 OP D PD MH YA AD

VOYAGE (DCA) (LINCS)Sleaford Tel: 01529 488996 OP D PD LDA SI YA

WALNUT CARE AT HOME ●Boston Tel: 01205 280101 OP D PD LDA SI

WITHAM VALLEY CARE GROUP - DCA Norton Disney Tel: 01522 789776 LDA

WELLBEING HOME CARE Advert page 10Spalding Tel: 0800 048 4172 OP D PD YA


A carer’s assessment is a way of identifying any needs and support that a carer has in relation to their caring role. The assessment will not judge a carer’s ability or the way the caring role is carried out. It is an opportunity to discuss how things are, whether or not any support might be needed and how the support can be provided for the individual’s circumstances.

The assessment will consider:• the impact of the caring role on the carer;• the things a carer wishes to achieve in their day-to-day

life;• a carer’s view about their willingness or ability to carry on

caring;• a carer’s wishes around engaging in work, education or

volunteering; and• a carer’s wishes regarding social engagement and access

to the community.

Where to go for a carer’s assessmentA carer can request a carer’s assessment if they provide

or intend to provide care for an adult by contacting the Lincolnshire County Council on 01522 782224 between 8am and 6pm, Monday to Friday (except on public holidays).

What will happen following an assessment?If a carer appears to have needs for support an assessment is undertaken. The carer will then be informed of whether or not they are entitled to support from us. To establish eligibility for support the following national eligibility criteria for carers will be applied.

Carers’ National Eligibility CriteriaA carer meets the eligibility threshold if all three criteria listed below are met:

1. A carer’s need for support arises because they are providing necessary care to an adult. For example, if the carer is providing care and support for needs which the adult is capable of meeting themselves, the carer may not be providing necessary care.

2. As a result of the caring responsibilities, the carer’s

What is a carer’s assessment?

Do you look after someone? We’re here to support you

You are a carer if you provide unpaid help and support to a family member, friend or neighbour who would otherwise

not be able to manage to live independently or whose health or wellbeing would deteriorate without this help.

Who is a carer?

We recognise that caring can have a major impact on your life and having help and support can make your caring role easier. To help support carers the following information and support is available to all carers who look after a resident in Lincolnshire:

• information and advice on many subjects that are relevant to carers;

• carers’ newsletter which shares news, events and carers’ experiences, search ‘carers newsletter’ on www.lincolnshire.gov.uk;

• details of carers’ support groups;

• learning opportunities which help you in your caring role, for example, understanding a diagnosis;

• Carer’s Emergency Response Plan – this is a plan created by you which provides detailed instructions for others to follow in an emergency situation. This can provide peace of mind for you and the person you care for;

• opportunities where you can become involved, as little or as much as you wish, in helping to support and raise awareness of carers and work with organisations to help shape and influence health and care services; and

• carer’s assessment where a carer appears to have a need for support. An adviser can discuss this with you.

‘And how are you?’ is the Joint Carers’ Strategy 2014-18, recognising, valuing and supporting carers in Lincolnshire; search ‘Joint Carers Strategy’ on www.lincolnshire.gov.uk

How to contact the services Lincolnshire County Council is the first point of contact for all referrals and general enquiries regarding support for carers. You can contact them from 8am to 6pm, Monday to Friday (except on public holidays) on 01522 782224. In an emergency, out of these hours, phone the Emergency Duty Team on 01522 782333.

Support for carers


Getting out and aboutWe know that life is not easy when you are stuck at home all day, particularly if you need a little extra support.

Getting out, taking part in leisure activities and socialising with friends can make all the difference.

Day opportunitiesBy ‘day opportunities’ we mean the things or activities people may want to do during the day. This covers all opportunities for people whether it be in the day, evening or at the weekend. We used to call this day services and/or day care.

We want you to have more choice and control about what you do during the day. Personalisation will enable you to make such choices and control the services you choose to receive.

Whilst the list below focuses on traditional buildings-based day centres, you may prefer support to do things in your community. You are able to use your Personal Budget to buy support directly from a care and support provider and to help you to do the things you most enjoy. We may be able to help you to develop such opportunities and tell you what alternatives may be available in your area.

Day care is a popular service offered to people who need some help with personal or practical care and are unable to get out and about by themselves.

Day care is usually available in a resource centre, community building or a residential home and offers more support than an ordinary day centre can provide. Professional caring staff can support you with personal care, such as going to the toilet, reminding you to take

medication or help with washing or bathing. You may also be able to have a hot meal and drinks during the day and a chance to socialise and to take part in a number of activities.

Day opportunities often provide valuable help in sustaining independence for people. They are provided in a variety of locations including care homes, specially adapted premises and purpose-built centres or in the community. These services aim to help you retain independence in your own home, live healthily and sometimes give a break to a carer or family member who is helping to support you.

Some services may be specialised, catering, for example, for people with dementia, or other high-dependency needs. In all cases, good day services should provide a stimulating environment able to address individual needs, including physical or mental frailty and still be met through a Personal Budget. To find out more about whether a Direct Payment could help you access these services, see page 13.

Access to day opportunities may be arranged privately in many cases by approaching the service provider directly. Some providers will tailor the support to meet your needs if you want to do something more suited to you as an individual.

You may also contact us to request an assessment of your needs by phone on 01522 782155 or by email to

Day opportunities and day care

If a carer has eligible support needs a support plan will be produced. The plan, which will be carer-led, will set how the carer’s needs will be met. A carer can choose to have a Direct Payment and use the money that they receive from us to

arrange their own support.If a carer is not eligible for support according to the

national eligibility criteria, the carer will be provided with written information and advice in relation to their caring role.

Support

physical or mental health is either deteriorating or is at risk of deteriorating; or the carer is unable to achieve any of the following outcomes:

• carrying out any caring responsibilities the carer has for a child;

• providing care to other persons for whom the carer provides care;

• maintaining a habitable home environment in the carer’s home;

• managing and maintaining nutrition;

• developing and maintaining family or other personal relationships;

• engaging in work, training, education or volunteering;

• making use of necessary facilities or services in the local community including recreational facilities or services; and

• engaging in recreational activities.

3. As a consequence there is, or there is likely to be, a significant impact on the carer’s wellbeing.

What is a carer’s assessment? continued




Service User Bands


Day care and day centres

ADDERLEY HOUSELong Sutton Tel: 01406 364309 OP D PD MH SI AD

ADDERLEY HOUSE LTDSpalding Tel: 01406 364918 OP

ADULTS SUPPORTING ADULTS ●Sleaford Tel: 01529 416270 OP D PD LDA MH SI YA

AGE UK BOSTON & SOUTH HOLLANDBoston Tel: 01205 364161 OP

AGE UK KESTEVENSleaford Tel: 01529 302843 OP

AGE UK LINCOLN Advert page 16Lincoln Tel: 01522 696000 OP D PD MH SI

AGE UK SPALDING DISTRICT Advert page 38Spalding Tel: 01775 720305 OP PD

ASHRIDGE Boston Tel: 01205 366922 LDA YA

ASHTREE HOUSE Advert page 76Withern Tel: 01507 450373 OP D

BERNADETTE HOUSE Advert page 72Lincoln Tel: 01522 521926 OP D

BOULTHAM PARK HOUSE (OSJCT) Advert page 7Lincoln Tel: 0800 988 8133 OP D PD LDA MH SI AD

BLENHEIM CARE CENTRES Gainsborough Tel: 01427 668175 OP PD YA

BRAMHALL Tattershall Tel: 01526 342632 OP

BRANTLEY MANOR CARE HOME Advert page 72Lincoln Tel: 01522 543866 OP D

BUTTERFIELD CENTRE (AGE UK), THEBourne Tel: 01778 421422 OP D LDA

CAPRICORN COTTAGEHolbeach Tel: 01406 425067 OP D LDA

CARE FOR ALLImmingham Tel: 01469 520000 OP

CAYTHORPE RESIDENTIAL HOME Advert page 70Caythorpe Tel: 01400 272552 OP D

COTTAGE RESIDENTIAL HOME, THE Nocton Tel: 01526 320887 OP D

CREE CENTRE (GRANTHAM & DISTRICT MENCAP) ●Grantham Tel: 01476 566050 LDA

DIGBY COURT (OSJCT) Advert page 7 Bourne Tel: 0800 988 8133 OP PD

DROVERS CALL CARE HOME Advert page 68Gainsborough Tel: 01427 678300 OP D PD

ERESBY HALL (OSJCT) Advert page 7 Spilsby Tel: 0800 988 8133 OP D

ERMINE HOUSE (OSJCT) Advert page 7Lincoln Tel: 0800 988 8133 OP

FIELD HOUSESpalding Tel: 01406 423257 OP D

FIVE BELLS RESIDENTIAL CARE HOMEFolkingham Tel: 01529 497412 OP D PD

FORGET ME NOT DAY CENTRE Grantham Tel: 01476 594533 OP D MH

FOTHERBY HOUSE Louth Tel: 01507 607237 OP

FOXBY COURT (OSJCT) Advert page 7Gainsborough Tel: 0800 988 8133 OP

FOXBY HILL CARE HOME Gainsborough Tel: 01427 611231 OP D PD MH SI YA

Day opportunities and day care continued

[email protected] The kind of day opportunities we might arrange will

depend on your needs. Priority is given to those whose independence is most at risk.

We are currently working with service providers, micro providers and personal assistants to develop day activities.

Please note that day opportunities are chargeable. You

will be offered a financial assessment to ensure you are not asked to contribute more than you can afford, and some people pay nothing. However, if you have more than £23,250 in savings you will be asked to pay the full or maximum cost of your day care.

Figures mentioned here may change over the life of this Directory.




Service User Bands


Day care and day centres continued

Age UK Spalding DistrictDay Care in a purpose built modern building providing friendly, professional care to local elderly people

Services are

Dementia Day Care is also provided to meet individual needs with trained staff in a quiet environment with a secure garden area.

Age UK Spalding District 1 The Meadows, Spalding, Lincs PE11 1XR Tel 01775 720305 email [email protected] or visit www.ageuk.org.uk/spaldingdistrict

Spa Bath Hairdresser/Beautician Chiropodist Entertainment

Outings Daily Activities Transport Freshly cooked food

Price of Day Care: £23.00 (a day) Price of Dementia Care (£8.00 per hour)

GREENACRES CARE HOME Caistor Tel: 01472 851989 OP

GREENACRES CARE HOME Heckington Tel: 01529 460935 OP D PD MH

GROSVENOR HOUSE CARE HOME Advert page 42Gainsborough Tel: 01427 616950 OP D PD YA

GROVE, THEHorncastle Tel: 01522 500710 OP

HADLEIGH CARE Immingham Tel: 01469 572514 OP D

HARTSHOLME HOUSE (OSJCT) Advert page 7Lincoln Tel: 0800 988 8133 OP D

HEATH FARM ●Scopwick Tel: 01526 322444 LDA

HOLLAND HOUSE NURSING HOME Advert page 20Market Deeping Tel: 0843 506 9452 OP

HOLMLEIGH CARE HOME Navenby Tel: 01522 810298 OP

KEB HOUSEAppleby Tel: 01724 733956 OP D

KIRK HOUSE HOME FROM HOME CAREDorrington Tel: 01790 763380 LDA

LAURELS NURSING HOME, THE Holton Cum Beckering Tel: 01673 858680 OP D

LINKAGE COMMUNITY TRUST Grimsby Tel: 01790 752499 LDA

LITTLE BROCKLESBY HOUSEGrimsby Tel: 01469 561353 OP D

MANOR CARE CENTRE Advert inside front coverEast Kirkby Tel: 01790 763381 OP D MH

MANOR GATE CARE HOMEBoston Tel: 01205 366260 OP D

MEADOWS SANDS CARE HOMESkegness Tel: 01754 762712 OP D

MONSON RETIREMENT HOME Advert page 74Lincoln Tel: 01522 520643 OP

NAVIGATION SUPPORT & CARE SERVICES LTD ●Lincoln Tel: 01522 539626 OP D PD LDA MH SI YA

NEWARK AND SHERWOOD DAY SERVICES, NEWARK SITENewark Tel: 01636 687444 OP LDA

NEWHAVEN RESIDENTIAL HOME Huttoft Tel: 01507 490294 OP LDA

NORTH HYKEHAM DAY CENTRE North Hykeham Tel: 01522 689534 OP

NORTH WARREN HOUSE Gainsborough Tel: 01427 612171 OP

OLD HALL RESIDENTIAL CARE HOME, THE Halton Holgate Tel: 01790 753503 OP D

OLD RECTORY, THE Saxilby Tel: 01522 702346 OP D

OLD RECTORY, THE Stickney Tel: 01205 480885 OP D PD

ORCHARD HOUSE CARE HOME Mablethorpe Tel: 01507 472203 OP D PD YA

PATCHETT LODGE (OSJCT) Advert page 7Holbeach Tel: 0800 988 8133 OP PD

PHOENIX CARE CENTREChapel St Leonards Tel: 01754 872645 OP D

POPLARS, THE (OSJCT) Advert page 7Market Rasen Tel: 0800 988 8133 OP D

QU’APPELLE CARE HOME Bourne Tel: 01778 422932 OP D PD SI

REACH DAY CENTRENewark Tel: 01636 671939 OP PD LDA MH SI YA

RIDLINGTON DAY CENTREBoston Tel: 01205 368449 OP D


What if day care or a day centre isn’t for you?Practical support is available to help you if you have a learning or physical disability, or a sight and hearing impairment, to become more involved and use the amenities in your local community. An assessment to work out just what type of practical support is needed to help you get out and about.

Support can include trained staff helping you learn how to use public transport by yourself, building your independent living skills and enabling you to remain an active part of your community.

Transport servicesThere are a number of different bus companies running throughout the county which can help you get out and about. If you are finding it difficult to use public transport

due to a disability or mobility problem, community transport offers a number of different ways to get out and about to the shops and other local amenities.

Blue Badge schemeThe aim of the Blue Badge scheme is to help disabled people who have severe mobility problems to access goods, services and other facilities by allowing them to park close to their destination. The scheme provides a national range of on-street parking concessions for Blue Badge holders who are travelling either as a driver or passenger.Contact:Lincoln Dial-a-Ride Tel: 01522 544983Blue Badge Tel: 01522 782232Email: [email protected]

SENSE EAST - THE HAMMOND CENTRENettleham Tel: 01522 595777 PD LDA SI YA

SKEGNESS DAY CENTRESkegness Tel: 01754 766763 OP

SKIRBECK COURT (OSJCT) Advert page 7Boston Tel: 0800 988 8133 OP

SUMMERFIELD REST HOMESutton-on-Sea Tel: 01507 441969 OP D

SUNNY VIEW HOME CARESkegness Tel: 01754 762795 OP D PD LDA MH SI YA

THERA TRUSTBoston Tel: 0300 303 1280 LDA

THORPE HALL (SUE RYDER)Peterborough Tel: 01733 330060 OP YA

WHITE GABLES CARE HOME Advert page 65Boston Tel: 01205 723874 OP D PD

WHITEFRIARS (OSJCT) Advert page 7Stamford Tel: 0800 988 8133 OP D

WILLAN HOUSE Stainfield Nr Wragby Tel: 01526 398785 OP D

WILLOW COURTCherry Willingham Tel: 01522 595391 OP D

WILLOWS, THE Rippingale Tel: 01778 440773 OP D

WISPINGTON HOUSE Saxilby Tel: 01522 703012 OP D PD SI

WYNGATE RESIDENTIAL CARE HOMEMablethorpe Tel: 01507 477531 OP D PD



Service User Bands


Care homes and housing optionsYou may feel that you have exhausted all the options to remain living at home, and that it is time to look at moving into more purpose-built accommodation with

support. In this section we also describe the different levels of care you, or the person you care for, may require if you decide to move to a residential environment.

Extra care housing supports you to live independently in your own home for as long as possible. Extra care provides a secure environment with care services available 24 hours a day in your own home. Each

apartment has a kitchen, bathroom, up to two bedrooms and a living room. The developments provide communal facilities, such as a restaurant and a hair salon, as well as areas to hold regular social activities. >>

Extra care

Day care and day centres continued


Manager: Julie Britten | www.averyhealthcare.co.uk | [email protected]

Making new friendsResidential & Nursing Care HomeStamford | LincolnshirePriory Court Care Home, situated in the heart of the historic town of Stamford and overlooking the ruins of St Leonard’s Priory, is now under new ownership. Run by leading care provider Avery Healthcare, the Home brings to Lincolnshire and the surrounding areas leading care provision from a national company with an award winning reputation.

With hotel standard services and dining, the best in clinical care, and a varied programme of daily activities, we make life fun and interesting at Priory Court.

Priory Court offers:• Generously proportioned en-suite bedrooms• Restaurant standard food prepared daily• Vibrant lounges, comfortable quiet rooms & elegant communal dining areas• Hotel standard support services including a daily programme of therapeutic activities• Large garden with mature trees, lawns and pagoda.

Come and see for yourself, call 01780 766130

• Mayfields, Boston - Mayflower Housing Tel: 01205 318500 or 0300 365 5000 or 01205 360147

• Brick Kiln Place, Grantham – LACE Housing Tel: 01476 516358

• Elizabeth Court, Louth – New Linx Housing Tel: 01507 354004

• Eslaforde Gardens, Sleaford – North Kesteven District Council Tel: 01529 414155

• Olsen Court, Lincoln – LACE Housing Tel: 01522 522458

• Reverend Bill Baker Court, Sutton on Sea – Anchor Housing Tel: 0845 140 2020

• Worth Court, Bourne – LACE Housing Tel: 01778 423138

• Barratt Court – Waterloo Housing, Lyndhurst Avenue, Skegness, Lincolnshire, PE25 2PQ Tel: 0800 435 016 or 01754 899500

Extra care housing scheme contacts

>> Although it varies from scheme to scheme, there is the opportunity to rent, part purchase or fully own an apartment. Whichever of these options you choose, your apartment will be your home. Should you currently benefit from financial help paying your rent or receiving support, this will still be available subject to your circumstances.

In Lincolnshire, there are currently extra care schemes in Louth, Lincoln, Bourne, Sleaford, Grantham, Boston, Skegness and Sutton-on-Sea. We are working closely with the developers to increase the number of schemes, which are managed by registered social landlords.

Extra care housing enhances the offer to older people

when they feel they require a little more support. Providing peace of mind that someone is always on hand to help if required is at the core of the vision and is something we are seeking to increase the availability of throughout Lincolnshire.

Please note that extra care is chargeable. You will be offered a financial assessment to ensure you are not asked to contribute more than you can afford, and some people pay nothing. However if you have more than £23,250 in savings you will be asked to pay the full or maximum cost of your day services. For more information, see page 57.


Extra care continued


Our priority is to enable you to stay in your own home, with the right care and support you may need. Moving to a care home is a major step, and before considering this, it is very important to make sure that you have explored all the support options available to enable you to remain at home as support options are developing all the time. A social worker can help you find out more. Contact the Customer Service Centre on 01522 782155 or explorewww.lincolnshire.gov.uk/mychoicemycare

Once you are sure that a care home really is the right option for you or your relative, you might find these tips helpful.

Tips for choosing the right home:

• you might find it helpful to visit the home more than once, perhaps at different times of the day;

• you can often get an idea of how well a home is run just through your first impressions;

• read the Care Quality Commission reports. Copies of the inspection reports are available on its website at www.cqc.org.uk or by telephoning 03000 616161; and

• you may want to obtain a copy of the most recent reports for the homes that you are considering.

Choosing a care home

All care providers in the country must be registered with the Care Quality Commission. All services are inspected by the Commission, which reports on its findings and awards quality ratings so that the public can easily see the standard of a service. These inspection reports, and the quality ratings, are available from the care home or the Care Quality Commission website at www.cqc.org.uk

Care homes offering personal care onlyThese are commonly referred to as residential care homes. If you are reasonably active but would like greater security and care, subject to a needs assessment, a care home only offering personal care may be the option you choose. Personal care includes bathing, feeding, dressing, and help with moving but it must be paid for if your capital/savings exceed £23,250.

For more information about fees and charges for care homes, please see page 57. Listings of care homes in Lincolnshire begin on page 65.

Care homes with nursingThese are homes previously called ‘nursing homes’. If you think you may need nursing care in a home, you will need to be visited by Adult Care to access the care you may need. This visit might be in your own home or in hospital

if you have been ill. You will be fully involved in planning your care needs.

If a care home providing nursing care is the best solution for you, we will give you information to help you find a home that meets your requirements. The cost of the

nursing care part of your fees is paid by the NHS to the home directly. This is called NHS-Funded Nursing Care. Currently this is a flat rate of £112.00 per week. It is important that you get your nursing assessment done before you go into the home. You can contact the nurse case management teams for your area through the Clinical Commissioning Group that your GP belongs to.

Personal care is not paid for by the NHS and must be paid for by you if your capital/savings exceed £23,250. See page 57 for further information about paying for care and page 15 for an explanation about being assessed for care services.

Listings of care homes with nursing begin on page 65.


Care homes

Sheltered or retirement housing is suitable if you like living independently but want the reassurance of knowing that assistance is on hand if there is an emergency, or if you expect to be away from home for long periods and need to know your home is safe. Often called retirement housing, there are many different types of sheltered schemes, available both to rent and to buy. Schemes usually consist of between 15 and 40 dwellings. These may be bed-sitting rooms, self-contained flats,

bungalows or luxury apartments.Some schemes are simply housing designed to meet

the needs of older people and linked to a community alarm. The majority of schemes have a scheme manager/warden and community alarm service. There are often communal facilities such as a lounge, laundry, guest flat and garden. Meals are not normally provided but a few schemes include a restaurant and some can arrange hot meals.

Sheltered housing

Home 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Home 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Home 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

£ .. . . . . . . . . . . . . . p/w

£ .. . . . . . . . . . . . . . p/w

£ .. . . . . . . . . . . . . . p/w

Atmosphere

• Does the home have a friendly and welcoming atmosphere?

• Does the home appear well decorated and well kept, and feel homely?

• Does the home smell clean and fresh?

• Does the home seem a comfortable temperature for you and other residents?

Staff

• Do staff treat the residents in a friendly manner, and respect their wishes on how they would like to be addressed (e.g. as Mr or Mrs or by fi rst name)?

• Do staff appear caring and attentive towards residents? Friendly and helpful? Are they rushing around or do they spend time talking to individual residents?

• Does there appear to be adequate members of staff on duty to give enough individual attention?

Fellow residents

• Are there people of a similar age to you, with similar interests who you will be able to get to know further?

• Do the other residents seem active and content, or are they dozing in chairs with the TV on in the background?

Location

• Are there local facilities near the home, such as shops, places of religious worship or pubs that you will be able to access, and to which staff will take you when you want?

• Does the home have its own transport to enable you to get around, and how does it use it?

• Is public transport easily accessible?

• Does the home help you to keep in touch with your friends and family? Will staff help you read letters and write them, help you make phone calls? Are there private phones, is there email and internet access that is accessible to individual need?

The building

• Is there a garden or outdoor area that residents can safely access?

• Are there smoke detectors or fi re extinguishers visible throughout the home? Are fi re exits and escape routes clearly marked?

• What arrangements are there in place for making sure that people are safe in the event of a fi re?

• Are there call bells in the bedrooms and communal areas?

• Is it easy to fi nd your way around? This may be particularly important with regard to dementia.

The building (continued)

• Are toilets clearly indicated?

• Will the home meet your security needs?

Bedrooms

• What is the range of choice of rooms available?

• Do the rooms have a view that you can see from your bed or chair?

• Are rooms available for couples?

• How often will your room be cleaned?

• Will you be able to decide for yourself what time you get up at and go to bed?

• How often would your bedroom be decorated, and can you infl uence how it is done?

• Are you able to bring some of your own furniture, soft furnishings and belongings to personalise your room?

• Are you able to lock the door to your room?

• Are you able to have a telephone (laptop or email access) in your room?

• Are you able to have a TV in your room? With access to what channels?

• Are there adequate power points to be able to plug in all your electrical items, such as lamps, radio, stereo, mini-fridge?

Bathrooms

• Do the rooms have their own bathroom and toilet en suite, and are they adapted to your needs?

• Is there a toilet within easy reach of your bedroom?

• Are toilets within easy reach of all communal facilities, easy to fi nd and clearly indicated?

Communal rooms

• Is there a choice of lounges?

• Is there a quiet room with no TV?

• Is there more than one TV room, so there can be a choice of viewing?

• Are there small sofas so couples can sit together?

• Are there any musical instruments available?

• What is the home’s approach to smoking? Are there places for smokers to smoke that do not impact on non-smokers?

• Are you able to access a wide range of drinks at any time?

• What is the home’s approach to allowing pets? Can you bring yours?

Care homes checklist © 2015 Care Choices Ltd

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>>

Visit w w w.lincolnshire.gov.uk/mychoicemycare for help and information 43

44 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care 44 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Communal rooms (continued)

• Would there be an individual member of staff whose job is to take a special interest in your welfare?

• Can you help around the home if you want to?

• Is it possible to buy items in the home such as stamps, sweets and newspapers?

Personal possessions

• Is there a secure place where valuables can be kept?

• Does the home take responsibility for insuring residents’ possessions?

Meals

• Are you off ered a choice of meals, and can you choose when and where you eat breakfast, dinner and tea, including in your own room?

• Can menus include food that you particularly like?

• Are you able to have or make a snack whenever you want?

• Does the food look tasty, well-balanced and nutritious, and are the servings generous?

• Are you able to access a wide range of hot and cold drinks at any time?

• When can you have an alcoholic drink, such as a glass of wine with an evening meal, and what choice is available?

• What time is the last meal of the day served?

• Do today’s menus give a choice of dishes?

• Can special diets be catered for?

• What are the utensils and crockery like and will they be suitable for your needs?

Leisure activities

• Do the staff ask about you and your interests?

• Would you be able to carry on your existing hobbies or activities?

• Are there new activities that you could get involved in, are regular classes held (e.g. exercise, games, music or IT classes), and if so, what? Can you infl uence what activities are run? Are people encouraged to do what they can for themselves or do staff take over?

• What access is there to activities organised in the community?

• Are there regular social events and activities, and if so what?

• What outings do they arrange and how often?

• Can you join in the gardening?

• Does a mobile library visit the home?

• Can you go for a walk alone or with a carer?

Religion & culture

• Can the home meet with your spiritual needs?

• Is the home aware of, and interested in your cultural needs, and can it meet them?

• Will the food served refl ect your cultural needs?

Visitors

• Are there specifi c visiting times or are family and friends welcome at any time?

• Will you be able to spend time with your friends and family in private?

• How can you off er hospitality to your visitors such as making them a drink or snack, or having them stay for a meal?

• Is there anywhere for visitors to stay the night? Are children welcome?

Personal care

• How can you have a say in the way you are looked after or helped on a regular basis?

• How often will you be assisted to have a shower or a bath?

• Can you have the choice of a bath or shower, with assistance, when you wish, without being hurried?

• Can relatives or friends help you with personal care if you wish?

• Can you go out with assistance to a hairdresser or barber regularly?

Health care

• Will you be allowed to manage your own medication?

• What are the arrangements for accessing your own GP?

• Are you able to keep the same doctor as you have now, or is there a local doctor that accepts patients from the home?

• Can you access chiropody and dentistry?

• What assistance is available for accessing external appointments?

• If your health gets worse can you continue to live at the home, with increased support from staff ?

• Is it a dual registered home, that can provide qualifi ed nursing care should your needs require this?

• What aids does the home provide?

Running of the home

• What is the registration of the home and will it meet your needs on an ongoing basis?

• Who runs the home and is there a photo of them?

• Are they the owner or the manager?

• How long have they been running the home?

• How and when can they be contacted and what happens if you need to contact them outside of their normal working hours?

• How many residents are there at the home?

• Who is responsible and how many staff are there on duty:

- In the morning? - In the afternoon?

- In the evening? - At night?

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© 2015 Care Choices Ltd

Running of the home (continued)

• Are night staff awake or on call?

• What training do staff receive and are residents involved in it?

• How does the home stay abreast of best practice and can they give an example of any recent changes?

• What organisations does the home use to advise it on matters of best practice?

Having a say

• How does the home get feedback from residents or families?

• Is there a residents’ committee or group that you can be part of you if you wish? Are you able to infl uence what happens in the home?

• If you want to make a suggestion for improvement, how can you do this?

• What examples can they give of a change made inresponse to residents or families?

• Would your family/friends be invited to a review of your care needs?

Terms and conditions

• Is there a written contract or agreement, and are you able to see a copy before moving into the home?

• If you decide that you no longer want to stay at the home how much notice would you need to give?

• What is the weekly charge for the care you need?

• What does this charge cover?

• Are there any additional charges payable, and if so what does this cover?

• Are fees payable in advance or arrears, and are they payable weekly or monthly?

• How often do the fees increase, and how is this increase decided?

Terms and conditions (continued)

• What happens to your room if you have to go into hospital?

• In what circumstances might you be asked to leave the home?

• Does the home accept the fee rates paid by Lincolnshire County Council, if not will a third party top-up be payable?

• What happens if you run out of funds?

Hearing impairments – now and in the future

• What arrangements are made for people who are hearing impaired?

• Where are there loop facilities so that people who are hard of hearing can hear the television?

• Do you get advice and visits from Hearing Impairment/ Deaf services?

Mobility issues – now and in the future

• What arrangements are made for people who use a wheelchair or have other mobile impairments?

• Can wheelchair users move around the home easily? If there is more than one fl oor, are there lifts?

• Will the home provide you with your own sling/hoist/ wheelchair if you need it?

• Does the garden have raised beds?

Visual impairment – now and in the future

• What arrangements are made for people who are sight impaired?

• Are there talking newspapers, audio-books and help with loading media into audio-equipment?

• Is there good lighting?

• Does the environment meet the needs of people with sight impairment, such as colour contrasting rails along corridors, carpets with diff erent textures, rooms that are distinctly decorated?

• Do you get advice and regular visits from the Low Vision Society?

• Are activities adapted and supported to make them accessible for people with sight impairments?

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Home care checklist – Page 29

Care homes and Care homes with nursing listing start on page 65



Things to look for in care homes specialising in dementia. Please use in conjunction with the care homes checklist on page 43.

The points below give you a good starting point of things to look for in care homes specialising in dementia care. You can use this checklist with the one for residential care on page 43 to help you feel more confident in the choices you are making for your loved one or the person you are caring for.

RESIDENTS

The best indication of a good home is that the residents appear happy and responsive. Ask for more information on dementia specific activities, i.e. reminiscence or features throughout the home such as specialised signage that makes it easier for people with dementia or memory problems to identify where they are.

ACCESS

If the person with dementia or memory problems is likely to need equipment or adaptations you may want to check:

• There is adequate signage as described earlier throughout the home, to act as prompts and cues.

• What is the home’s security policy about locking external doors or being supervised and supported in outside areas?

BEDROOMS

What room will the person with dementia or memory problems have?

• It can be worthwhile considering how easy it would be for someone to find their way back to their room, if there is one available on the ground floor to avoid the risk of falls.

• Ask if you can bring any personal items of furniture or personal possessions such as photographs that are particularly important to the person you are looking for. This can increase familiarity with their surroundings, trigger memories and help them settle in better.

Dementia care homes checklistACTIVITIES

In any home there should be a dedicated activities programme that has been designed with all residents’ capabilities in mind, and generally a dedicated activities coordinator is employed to help deliver this with the other care staff in the home. It is important to ask which of these activities have been planned specifically for those who suffer from dementia or who have other memory problems.

• Are reminiscence activities available?

• Ask about memory boxes.

• Will staff compile life story books with you and the person you are looking for to give them a better understanding of their life?

STAFF

It is important to note whether the staff seem friendly and caring towards residents and whether they treat them with dignity and respect.

• Ask if staff have specific training and experience in caring for people with dementia.

• Who will their key worker be? This should be someone you and they can go to who will have detailed knowledge and particular responsibility of their care.

MANAGER/HEAD OF HOME

A manager who is caring as well as efficient can make all the difference to the atmosphere of a home. It is important for you and the person to have a good relationship so you feel confident in the general running of the home. It is worth talking to the manager and any deputies they may have on how long they have worked in the home, and their general experience. Points to ask about:

• Do they have detailed knowledge and training of dementia? Can they deal with any difficulties that may arise in an understanding way?

• Will they be conducting the initial assessment of the person requiring care in their own home or current place of residence?

The following sections have been included to help you understand the different terms you may come across when arranging care for you or someone else, depending on your level of need for care and support. If a care home

or care home with nursing is the right option, this will be chosen following an assessment and discussion with you and your family or carer.

Intermediate care differs from respite care. While respite care provides care on a temporary basis, intermediate care is designed to rehabilitate you and enable you to manage by yourself. Intermediate care, including care home fees, provided by the NHS, is free. It can be provided in your own home or in a care home and is usually limited to a maximum of six weeks.

Based around a programme of therapy and treatment, intermediate care is designed to make you as independent as possible. The structured programme of support may mean that you do not have to go into hospital at all, or may enable you to get home faster after you finish hospital treatment, but cannot manage independently at home. Ask your care manager for further details.

Intermediate care

© 2015 Care Choices Ltd


Continuing care is the name given to the care needed by an adult who because of disability, accident, illness or the effects of getting older, requires help over a period of time to manage their daily life. It is a package of care that involves services and funding from both the NHS and social services and is available in a range of settings. All NHS healthcare is provided free of charge. Social services care provision is means-tested and you pay either a contribution or the full cost depending on your financial situation and the setting in which your care is provided.

An assessment is carried out by health and/or

social care professionals to identify and prioritise your needs. The assessment will be used to determine who is responsible for providing and funding the services to meet your assessed needs. Decisions on how and where services will be provided will be made with your involvement.

If you have been assessed as requiring care in a registered care home with nursing and you are not eligible for NHS continuing healthcare the NHS will pay a contribution towards the cost of your nursing care. See ‘NHS-Funded Nursing Care’ on page 56.

Continuing care

NHS continuing healthcare is a package of continuing care that is arranged and funded solely by the NHS. If an assessment of your needs identifies that you have a ‘primary health need’ you will be eligible for NHS continuing healthcare. This means that care services to meet your assessed needs will be provided and funded by the NHS.

The National Framework for Continuing Healthcare and NHS-funded Nursing Care sets out the eligibility criteria and the assessment process for accessing NHS continuing healthcare funding. Following a multi-professional assessment of your needs the Clinical Commissioning Group that your GP is registered with will decide whether or not you are eligible for NHS continuing healthcare.

If you are eligible your care will be provided free of charge to you in any setting where your assessed needs can be met. In your own home this means that the NHS will fund all the care required to meet your assessed needs. In a care home the NHS makes a contract with the home and pays the full fees for both your care and accommodation. For more information on NHS continuing healthcare see page 56.

ReviewsAs your needs can change, regular reviews will be undertaken which may result in changes to the provision and funding of your care. You can also request a review of your care needs if you feel they have changed.

NHS continuing healthcare

Living with dementiaIn the UK, as a whole, there is estimated to be over 750,000 people with dementia and the challenge of living with dementia continues to confront increasing numbers of people as our population ages.

This is especially so in Lincolnshire, where in the last 10 years the increase in our population aged 65 plus has been three times that of the national average increase, accounting for approximately 22% of the county’s population compared to a 17% national average. Due to this our county continues to show a proportionately higher incidence of dementia than both the regional or national average; in Lincolnshire, the number of people over 65 with dementia has been estimated at 11,843 by 2016, rising to 13,589 by 2020.

Most people with dementia are over 65 years of age, but dementia does affect younger people too.

Dementia affects everyone differently and can cause a wide range of symptoms. These can include problems with memory, thinking, concentration and language. People may become confused or struggle with how they

perceive things. Dementia can also cause changes in mood or emotions and affect how someone behaves.

As GPs are usually the first point of contact for people with memory problems they will be working to increase the number of people getting a formal diagnosis. The GP may refer you to a Memory Assessment Service to help make a diagnosis of dementia.

Following a diagnosis of dementia, your GP may refer you to a specialist like a Consultant in Old Age Psychiatry, a Community Psychiatric Nurse or an occupational therapist with a special interest in dementia care.

A Memory Assessment Service: diagnosis and early interventionA Memory Assessment Service comprises specialist staff skilled in the assessment, early support, intervention and treatment of people experiencing dementia, including consultant psychiatrists, mental health nurses, occupational therapists, psychology, social workers and dedicated support workers. >>


>> The Memory team work together to provide specialist assessments to determine whether dementia is present in cases where other common causes have been excluded by the GP.

If dementia is diagnosed, then appropriate early intervention and advice, as part of an individualised care plan, are provided and onward signposting undertaken as required.

The assessments provided build upon the tests and history started by the GP. Where required, additional investigations are requested such as head scans or further blood tests to support the process of diagnosis and inform the type of care and information required.

Following assessment, if dementia is not confirmed, the Memory team will then either signpost on to other appropriate services or discharge back to the GP. The GP will be informed of the findings to ensure continuity of care and signposting to appropriate support networks and organisations for post-diagnosis support.

Support for dementia carers Don’t forget to make sure that if you are caring for someone with dementia you also look after yourself. A good first point of contact is the Carers’ Team – see page 35 for more information about having a carer’s assessment and a Carer’s Emergency Response Plan. A new Dementia Carers’ Handbook has been produced which you can ask for. In 2014, Better Care funding was obtained to provide targeted short breaks for dementia carers. The Carers’ Team can help you with all this and more.

Lincolnshire Partnership Foundation Trust offers Cognitive Stimulation Therapy, aimed at those in the early stages of dementia. This also offers a parallel course for family carers.

Rethink also offers dedicated face-to-face carer’s assessments for carers of people with dementia. See page 63 for contact details.

For more information go to Lincolnshire County Council’s online information and advice service at

www.lincolnshire.gov.uk/mychoicemycare/ You can find the Dementia and Memory problems pages under the ‘Health, Recovery, Wellbeing and Dementia’ lozenge.

Alzheimer’s Society Lincolnshire provides information, advice and support to people with dementia, their families and family carers. It runs a number of Dementia Cafés across the county, more details of which are on page 49. These provide a relaxed and welcoming opportunity to meet other people, share experiences and obtain information and advice.

The Alzheimer’s Society also runs a number of Singing for the Brain groups (details on page 49) which, as well as being beneficial for the person with dementia, are highly enjoyable as something for family members caring for a person with dementia and friends to do together. The Dementia Cafés and Singing for the Brain groups offer valuable opportunities for social contact and to build new networks of support and friendship.

The Alzheimer’s Society offers a Side by Side service which helps people with dementia to keep doing the things they love, with the support of a volunteer. The Society has also developed a pioneering new service at Pilgrim Hospital in Boston, where dedicated staff based in the hospital offer information, advice, advocacy and support for people with dementia and their families, carers and friends. This helps improve the experience of admission and the stay in hospital, and also assists with discharge from hospital.

You can contact the Alzheimer’s Society at:Lincoln House,15 Sixfield Close (Off Skellingthorpe Road),Lincoln, Lincolnshire LN6 0EJ Tel: 01522 692681 Email: [email protected] or [email protected]: www.alzheimers.org.uk

Dementia Support South Lincolnshire This is a very active local support group for individuals and families living with dementia in Bourne, Stamford and Market Deeping area of the county. It provides emotional and practical support, through a wide range of support groups and activities, including Square Peg for younger adults diagnosed with dementia, and T’ai Chi for dementia. It holds social events that bring families together, as well as practical support, such as visiting care providers together. Details of their main groups are on

page 49. For more information contact Kate Marshall on 07867 635611 or email [email protected]

Age Care Advice – Dementia Companion ServiceThis is a small independent company run by a qualified social worker that can provide a care co-ordinator or companion to support individuals and families with dementia during the dementia journey. This can help ensure that care is appropriate, safe and adapted as care needs change. It can help family carers who need to take a break or a holiday by monitoring the care of the

Dedicated support for families living with dementia

Living with dementia continued


person with dementia, providing peace of mind. The service offers much more besides, including assistance with attending health appointments, help with stays in hospital, and being a contact for the Carers’ Emergency Response Plan and Lifeline Alarm Service. Charges apply.

For more information email [email protected] call 07772 992732 or 01476 552137.

All About Me – planning ahead for going into hospital or careUnited Lincolnshire Hospitals NHS Trust (ULHT) has launched an innovative new project to support health and social care staff when caring for people with dementia. All About Me is an easy to use planning tool, designed to be used by families and friends to plan ahead for hospital admissions or going into a care setting.

All About Me is a detailed document containing key information about a person’s routine, interests and preferences. It helps health and social care staff provide attentive and personalised care, based on a sound

understanding of the person’s needs, communication, likes and dislikes.

The document covers:

• any medication the person is taking or they are allergic to;

• any support they may need with eating and drinking;

• any mobility aids they require or issues that may affect their movement;

• their normal sleeping routine;

• anything that might make them nervous, angry or sad or things that calm them down; and

• any interests, hobbies or things that are important to that person.

The All About Me document is available from any Patient Advice Liaison Service (PALS) office at a Lincolnshire NHS Hospital. For more information about the All About Me document email [email protected] or call 01476 464560.

Dedicated support for families living with dementia continued

Joining in new activities and sharing experiences with other people can be a positive and rewarding experience for those with dementia.

Boston Alzheimer’s Carers’ GroupBlack Sluice Cottages, London Road, Boston PE21 7RAContact: Hugh MacKay on 01205 351254Email: [email protected]

Boston Caring Companions Carers Support Group15 Edinburgh Crescent, Kirton, Boston, PE20 1JTContact: Stanley Naylor on 01205 722594 Email: [email protected]

Boston Dementia CaféLen Medlock Centre, St Georges Road, Boston PE21 8YB. Run by Alzheimer’s Society.Contact: Alzheimer’s Society Lincoln on 01522 692681Email: [email protected]: www.alzheimers.org.uk

Bourne Support GroupCorn Exchange, BourneRun by Dementia Support South Lincs.Contact: Kate Marshall on 07867 635611Email: [email protected]

Crowland and District 55+ Carers’ GroupLunch group 11.00am to 3.00pmThe Methodist Church, Reform Street, Crowland PE6 0ANContact: Margaret Taylor on 01733 210326

Deepings Support GroupDeepings Community CentreRun by Dementia Support South Lincs.Contact: Kate Marshall on 07867 635611Email: [email protected]

Me Time – Our Time Support GroupWishing Well Pub, Dyke, BourneRun by Dementia Support South Lincs.Contact: Kate Marshall on 07867 635611Email: [email protected]

Gainsborough Memory Support CaféFoxby Court, Middlefield Lane, GainsboroughRun by Order of St John’s Trust.Tel: 01427 613376 Supported by an Admiral nurse.

Gainsborough Dementia CaféMarshall’s Sports Club Community Hall, Middlefield Lane,Gainsborough DN21 1XR. Run by Alzheimer’s Society.Contact: Alzheimer’s Society Lincoln on 01522 692681Email: [email protected]: www.alzheimers.org.uk

Gainsborough Singing for the Brain GroupMarshall’s Sports Club Community Hall, Middlefield Lane,Gainsborough DN21 1XR. Run by Alzheimer’s Society. Contact: Alzheimer’s Society Lincoln on 01522 692681Email: [email protected]: www.alzheimers.org.uk >>

Local dementia support groups


>> Grantham Dementia Café Grantham West Community Centre, Trent Road, Grantham NG31 7XW. Run by Alzheimer’s Society. Contact: Alzheimer’s Society Lincoln on 01522 692681Email: [email protected]: www.alzheimers.org.uk

Holbeach Support GroupYouth Centre, Boston Road, HolbeachTel: 07925 597589

Lincoln Singing for the Brain GroupHoly Cross Church Hall, Skellingthorpe RoadLincoln LN6 7RB. Run by Alzheimer’s Society.Contact: Alzheimer’s Society Lincoln on 01522 692681Email: [email protected]: www.alzheimers.org.uk

Lincoln Dementia CaféBracebridge Community Centre, Maple Street,Lincoln LN5 8QTRun by Alzheimer’s Society.Contact: Alzheimer’s Society Lincoln on 01522 692681Email: [email protected]: www.alzheimers.org.uk

Mablethorpe Singing for the BrainOrchard House Care Centre, Grosvenor Road,Mablethorpe LN12 1ELContact: Linda West on 01507 472203

Market Rasen Dementia Café Festival Hall, Caistor Road, Market Rasen, Lincoln LN8 3HTRun by Alzheimer’s Society.Contact: Alzheimer’s Society Lincoln on 01522 692681Email: [email protected]: www.alzheimers.org.uk

Skegness Dementia Café The Storehouse, North Parade, Skegness PE25 1BYRun by Alzheimer’s Society.Contact: Alzheimer’s Society Lincoln on 01522 692681Email: [email protected]: www.alzheimers.org.uk

Sleaford Dementia Café The Source, Southgate, Sleaford NG34 7RYRun by Alzheimer’s Society.Contact: Alzheimer’s Society Lincoln on 01522 692681Email: [email protected]: www.alzheimers.org.uk

Spilsby Memory Support CaféEresby Hall, Spilsby. Run by Order of St John’s Trust.Contact: Helena Shelton on 01790 752495

Stamford Support GroupStamford Health Clinic, Ryhall Road, StamfordRun by Dementia Support South Lincs.Contact: Kate Marshall on 07867 635611Email: [email protected]

Disabilities and sensory loss

Local dementia support groups continued

Sensory Impairment Lincolnshire County Service (SILCS Sensory Impairment Service)If you have poor sight or hearing and are having difficulties with everyday living tasks such as preparing meals, using a telephone or getting out and about then SILCS may be able to provide a number of services to help you. They will carry out an assessment of your needs and let you know if you are eligible for help such as information or advice, or pieces of minor equipment to help you to manage in your home.

Request an assessment of your needs by calling 01522 782155 (8am to 6pm Monday to Friday) or by emailing [email protected]

The SILCS Sensory Impairment Service aims to create opportunities if you have sensory impairment needs, to help build your confidence and self-esteem, develop communication skills, promote independent living and help you or the person you care for develop mobility skills.

Sensory Impairment Lincolnshire County ServiceBID Services, 7 Checkpoint Court,Sadler Road, Lincoln LN6 3PWTel: 01522 848295Text: 07702 939165Email: [email protected]: www.silcs.org.uk

South Lincolnshire Blind SocietySouth Lincolnshire Blind Society is a registered charity which provides a wide range of person-centred services to help people with sight loss. They help people to make their lives easier and to remain independent whatever their age or personal circumstances.

They offer well-equipped resource centres in Boston and in Grantham, providing a range of equipment for purchase from talking watches and clocks to daily

Specialist help for people with sensory impairments


living aids, games and specialist IT software. They can demonstrate equipment in the resource centre or in your home.

Their services include: • a full range of information about eye conditions and

local services that will help you remain independent;• information and advice about living with sight loss, or

caring for someone with sight loss;• training for living independently, for the person with

sight loss and their carers;• visual impairment awareness training for partners and

carers, volunteers, companies and Sighted Guiding;• specialist radio, CD, tape machines for those eligible to

be registered blind;• talking books and talking newspapers;• 13 social groups who meet regularly and enjoy guest

speakers, outings and attend events and just enjoy social companionship;

• seven book groups who meet monthly for those who love to read;

• volunteer home visitors;• support for carers;• emotional support officers;• help with welfare benefits and concessions;• help with applying for grants for specialist equipment; • community support workers for one to one specialist

support and advice in the home or out and about;• referrals to Sensory Impairment Lincolnshire County

services, Adult Care, Wellbeing Service, Telecare, Carers’ Team, Guide Dogs for the Blind Association, Adults Supporting Adults, fire service and many more;

• special events and activities such as quiz nights, pamper days, specialist technology and information events throughout the year; and

• a quarterly newsletter packed full of useful information.

For more information please contact:South Lincolnshire Blind Society Elmer House, Finkin Street, Grantham,Lincolnshire NG31 5QZOpen Tuesdays, Wednesdays and Thursdays 10am to 4pmHelpline: 01476 592775 or leave a message after hoursEmail: [email protected]: www.blind-society.org.uk

Lincoln and Lindsey Blind SocietyLincoln and Lindsey Blind Society’s aim is to enhance the quality of life for blind, partially sighted and visually impaired people whatever their age or personal circumstances in life. It gives practical help and assistance to people who are blind, partially-sighted or visually-impaired, which includes a home visiting service, a befriending service and a children’s activity service.

You do not have to be registered with a visual impairment, or even have a referral from your doctor or optometrist. You, a family member or a friend, can telephone, call in to see the team in person or write to them.

The Society serves North and North East Lincolnshire, East and West Lindsey and Lincoln City. Lincoln and Lindsey Blind Society is an independent voluntary organisation; if you are experiencing sight loss, it is there to support you.

Lincoln and Lindsey Blind SocietyBradbury House, Ramsgate, Louth LN11 0NBTel: 01507 605604 Fax: 01507 608802 Email: [email protected]

Specialist help for people with sensory impairments continued

We meet the needs of people with a learning disability and their families in a variety of ways.

Any support or services you may be eligible for will depend on the outcome of your adult care assessment, described on page 15. This includes:

• ongoing support from the assessment and care management team;

• help to live within your family home – the support you need to do this, including personal care and/or the support you need to access your local community;

• day opportunities – this could be a day centre or individual

support to assist you to access community based activities, including leisure, work and education;

• respite care – to give you and your family carers a break. This could take place in a residential setting, a shared lives placement or in your own home;

• shared lives – a shared lives placement can be somewhere for you to live or stay for a short break. These placements take place within the shared lives carer’s home;

• community supported living – we provide support to enable people to live independently within the community, either on an individual basis or shared basis; >>

Specialist help for people with learning disabilities


>> • residential care – we provide residential care for people whose needs cannot be safely met with a community based support package;

• advocacy, information and advice;

• occupational therapy services – occupational therapists provide advice and equipment for people who may also have a physical disability;

• specialist therapy services – our assessment and care management teams work in partnership with

health colleagues who deliver a wide range of specialist learning disability therapy services such as psychology, psychiatry, physiotherapy and occupational therapy.

For further information, please contact the Customer Service Centre on 01522 782155 or email [email protected]

Specialist help for people with learning disabilities continued

Keeping people safe

Safeguarding means protecting an adult’s right to live in safety, free from abuse and neglect. It is about people and organisations working together to prevent and stop both the risks and experience of abuse or neglect, while at the same time making sure that the individual’s wellbeing is promoted, including having regard to their views, wishes, feelings and beliefs in deciding on any action.

We will always promote the individual’s wellbeing in our safeguarding arrangements. We know that people have complex lives and being safe is only one of the things they want for themselves. Professionals in Lincolnshire will work with the individual to establish what being safe means to them and how that can be best achieved. We want to make safeguarding personal to them.

The six key principles which underpin all our adult safeguarding work are:

1. Empowerment – people being supported and encouraged to make their own decisions and informed consent. ‘I am asked what I want as the outcomes from the safeguarding process and these directly inform what happens.’

2. Prevention – it is better to take action before harm occurs. ‘I receive clear and simple information about what abuse is, how to recognise the signs and what I can do to seek help.’

3. Proportionality – the least intrusive response appropriate to the risk presented. ‘I am sure that the professionals will work in my interest, as I see them and they will only get involved as much as needed.’

4. Protection – support and representation for those in greatest need.

‘I get help and support to report abuse and neglect. I get help so that I am able to take part in the safeguarding process to the extent to which I want.’

5. Partnership – local solutions through services working with their communities. Communities have a part to play in preventing, detecting and reporting neglect and abuse. ‘I know that staff treat any personal and sensitive information in confidence, only sharing what is helpful and necessary. I am confident that professionals will work together and with me to get the best result for me.’

6. Accountability – accountability and transparency in delivering safeguarding. ‘I understand the role of everyone involved in my life and so do they.’

What are abuse and neglect?There are a number of ways that individuals can be harmed. An individual can be harmed as a one-off or multiple times and the abuse can affect one or more people. Abuse can be long-term in the context of an ongoing family relationship, such as domestic violence or persistent psychological abuse, or opportunistic abuse where money or jewellery has been left lying around.

How can we help you?As professionals we can help you think about your life and what you want to do to help you to be safer. We can, if appropriate, point you to agencies who are more specialist than we are or we can help you work out your own safety plan. We may do this with or without partners and our involvement will be dependent on the needs and risks that are presented to us. We will always work in partnership with you and help you decide about taking any actions in your life.

Adult safeguarding – what it is and why it matters


Who should I contact?The Customer Service Centre is the first point of contact for any member of the public concerned about any issue regarding the safeguarding of adults. The Customer Service Centre will contact the local Safeguarding Team as appropriate.

You can contact the Customer Service Centre on 01522

782155, 8am to 6pm weekdays. Outside of this time you can contact the Emergency Duty Team on 01522 782333, 5pm to 8:45am Monday to Thursday and from 4:45pm on Fridays through to 8:45am on Mondays with a 24 hour service on Bank Holidays. You should contact the police on 101 for anything that is not an emergency or dial 999 if you think that someone is in immediate danger.

Adult safeguarding – what it is and why it matters continued

Make your voice countThere are many ways to make your voice count if you feel something is not right or you are unhappy and need

further support and advice.

Having someone to speak on your behalf and help you secure your rights and represent your interests is often known as independent advocacy. Advocacy can help to safeguard people who are vulnerable by speaking up for them. It enables people with physical or learning disabilities, older people, people with mental health needs and carers to make informed choices and decisions about their own health and social care. Advocacy is completely independent from the organisations that provide social care services.

Advocates only act according to the wishes of the person they are speaking for. They do not take their own view of what is best, or try to influence the person to make a different choice.

A new contract for independent advocacy services in Lincolnshire is to be in place from 1st July 2015. Commissioning jointly with Children’s Services, the new service will provide a single point of contact and will be delivered in accordance with the national quality standards for advocacy services.

Total Voice Lincolnshire, the existing service provider, will provide statutory advocacy services: independent mental capacity advocacy and independent mental health advocacy, and services for anyone – an individual, carer, young person in transition to adult care or a young carer.

The Total Voice Lincolnshire advocacy team is very experienced in ensuring that the advocacy process is meaningful for people who use the service. Advocates spend time with people developing methods that suit them best and also signposting people to other organisations that are better placed to help individuals with their enquiries if required.

Some of the services Total Voice Lincolnshire provides have a certain qualifying criteria, so if you, or someone who cares for you, feel you might need the support of

an advocate the first step is to contact Total Voice for an informal chat.

If the service can help, an advocate will talk to you about your concerns, help you explore your options and choices and assist you to find the right information and advice. If you wish, they will express your views and opinions on your behalf at care meetings, during an assessment and at other times when you need to have your say. They will do so only with your agreement, and will not put across their own views about what is best, or try to influence you to make a different choice.

All referrals to Total Voice Lincolnshire, including those for Care Act advocacy, can be made via:Total Voice LincolnshireTel: 01522 706580Email: [email protected]

Other contactsNHS Complaints Advocacy Service Advocacy is also available for anyone who wishes to complain about the care or treatment they have received from the NHS and needs help to express their concerns. This type of advocacy is provided in Lincolnshire by POhWER; an organisation which provides a free, independent and confidential advocacy service to support people with their NHS complaint.

POhWER Tel: 0300 456 2370 (local rate) Minicom: 0300 456 2364Text: Send the word ‘pohwer’ with your name and number to 81025Email: [email protected] Web: www.pohwer.net

Advocacy for people who use Adult Care services


PALS provides a confidential on-the-spot advice and information service for patients, their families, carers and members of the public who use NHS services in Lincolnshire.

PALS listens to people’s concerns, suggestions or queries,

and helps to sort out concerns or problems quickly. It provides information about local services, and aims to use the patient experience to help shape and improve local health services.

Lincolnshire NHS Patient Advice and Liaison Service (PALS)

We want people to receive a positive experience from their care service. If you feel that you do need to raise a concern then you should be able to do so easily and without fear of repercussions to your care and support.

Organisations need to know how they are performing and use the feedback they receive from their customers, both positive and negative, together with other suggestions, to make improvements to their services.

All services should have a clear complaints policy and process, which you can ask for so you know what to do, and it should not be difficult for you to follow.

Initially it is best to raise your concerns, or concerns about a friend or family member, directly with the

manager of the service you are using. This way issues can be resolved at an early stage. If you or a family member is receiving care which is regulated, for example in a care home or personal care at home, then that service will be regulated by the Care Quality Commission and you can raise your concerns with the Local Government Ombudsman.

If your care is arranged or funded through us and you are not satisfied with the response from the care provider, you can speak to your social worker or you can raise your concern with us via the Customer Service Centre, visit www.lincolnshire.gov.uk/feedbackform or call 01522 782060 Monday to Friday 8am to 6pm.

Making a comment or complaint about care services

Healthwatch gives people a powerful voice locally and nationally. At a local level, Healthwatch Lincolnshire works to help local people get the best out of their local health and social care services. Whether it’s improving them today or helping to shape them for tomorrow. Healthwatch Lincolnshire is all about local voices being able to influence the delivery and design of local services.

Not just people who use them, but anyone who might need to in the future.

You can get in touch with Healthwatch and find out when the locality meetings are held; there is sure to be one close by. You can hear about what is going on locally and resolve issues in meetings where there is a health and social care presence. Healthwatch carries out visits in local services, and they can feed back their views to the County Council, local commissioners and Healthwatch England.

For more information, and for information about volunteering for Healthwatch Lincolnshire, please contact them on 01205 820892 or via www.healthwatchlincolnshire.co.ukinfo@healthwatchlincolnshire.co.uk Healthwatch Lincolnshire,Unit 12, 1-2 North End, Swineshead PE20 3LRTel: 01205 820892

Healthwatch Lincolnshire

PALS can be contacted on: Tel: 0845 602 4384Email: [email protected]

PALS can also be contacted via your local hospital:Email: [email protected]

Lincoln County Hospital Located near Main Reception.Tel: 01522 707071

Pilgrim Hospital Located in Main Reception.Tel: 01205 446243


Information, legal and financial issues

If you have capital or savings of more than £23,250 you will have to pay for any care services you require but you are still entitled to an assessment of your needs by us. Assessments are explained on page 15.

If you have assets of less than £14,250 you may be entitled to assistance with your funding from us. Between these two figures, a sliding scale operates whereby you must pay £1 per week for each £250 you have above the lower figure.

Before you think about the likely costs of any care and support, it is important that you get information and advice about the options open to you, both regarding

the type of services that might suit you, and whether we might contribute to the costs. If you don’t you may make poor decisions about either the care you organise or how you pay for it or both.

On www.lincolnshire.gov.uk/mychoicemycare there is a financial calculator under the ‘Information, Legal and Financial Issues’ section. This function will allow you to determine how much you may have to contribute towards your care fees. If you are a friend, relative or carer this facility will also give you the opportunity to help someone work out what they may have to pay towards their care.

Self-funding advice

There are many options for help with funding your care. If you are aware that you will need to fund your own care, there are a number of organisations which can offer advice. These include independent or specialised financial advisers who can explain the options available to you. Further information about accessing independent financial advice can be found on My Choice My Care at: www.mychoicemycare.org.uk/i-need-help-with/information,-legal-and-financial-issues/independent-help,-advice-support/independent-financial-advice.aspx

If you are paying for the full cost of your support needs, you are known as a ‘self-funder’ which means:

• you have chosen not to ask us for support; or• you have been assessed but your care needs do not meet

our eligibility criteria; or• you have been assessed as eligible for support but are

moving to a care home and will not qualify for help with the fees because your income, savings or capital assets exceed £23,250 (please note this capital limit usually changes every April), or you are eligible for care and support at home but due to your level of capital/savings or income you have been assessed to pay the full chargeable cost or the maximum charge, and you have therefore decided to fund your care and support yourself.

What is a self-funder?

Whatever option you choose, you need to make sure you will have enough resources to cover the cost of your care going forward. If you do not have enough to cover the cost there is a risk that you will be unable to fund your own care needs for your lifetime or that you will have to move to a different care provider. This is not a situation anyone would wish to find themselves in, but can be avoided by careful planning and obtaining professional advice.

You may decide to apply to your local authority for an assessment of your needs, which will determine the level of funding you may receive from your local authority and what you will have to contribute towards your care costs. The local authority will consider your previous investments to make sure you haven’t invested as a way to deprive yourself of capital assets or income; this will include previous investments you’ve made towards your care costs.

Why do I need financial advice?

You can still contact us and ask for an assessment of your needs; we can help you to identify your requirements and outcomes to help you plan for your support needs:

• you can have a financial assessment even if you think that we will not make a contribution to your support needs;

• you may find that you are entitled to support with the costs, or you may be entitled to benefits you are not currently receiving;

• if you have to pay the full cost of your support, we can offer information, advice and guidance on support and opportunities available to you; >>

What options are available to me as a self-funder?


>> • we can offer information, advice and support to some people to help to regain your independentliving skills through the use of equipment andtechnology;

• we can advise you on the cost of your support needs and how much your support needs are likely to cost; our advice could help you save money;

• if you have a carer, your carer is entitled to a carer’s assessment;

• we can offer information, advice and guidance on preventative services; we have a number of services within the community that can support your health and wellbeing; and

• you could be eligible for reablement (see page 14), especially after being in hospital, having a fall etc.

It is important to make sure that you find out as much as possible before making care funding decisions.

Assuming you will be moving into care and you meet the eligibility criteria, you may be entitled to some of the following financial assistance and support.

Twelve-week property disregardIf your former home is included in your financial assessment but your other capital is less than £23,250, and your income is not enough to meet your care home fees, we will help with the cost during the first twelve weeks of permanent care, provided we agree that care is needed.

Deferred Payment AgreementsAfter the twelve-week property disregard period, any financial help from us will be charged against the value of your home and recovered once your house has been sold. A legal charge will be placed on your home, and there will be some legal and administrative costs during the set-up of the agreement. Interest will also be charged. Please see the Deferred Payment leaflet available from us for more information. It is important to seek independent legal and financial advice in these circumstances.

We may limit how much we will pay and it may affect your entitlement to Pension Credit if your property is not seen to be on the market and becomes treated as capital by the Department of Work and Pensions.

Attendance AllowanceThis is a non-means tested, non-taxable benefit from the Department of Work and Pensions (DWP) paid at the lower rate of £55.10 per week for those needing care by day or night, and at the higher rate of £82.30 per week for those needing care both during the day and night. Everyone can, and should, claim this benefit. Please note that entitlement to this benefit does change upon admission to care so it is important that you contact the Attendance Allowance unit at the DWP on

0345 605 6055 with any change in circumstance to avoid any overpayments in benefit being made.

NHS community healthcareYou can receive community healthcare services in any setting, including your own home or in a care home. This care is usually provided by a community nurse and is free of charge. Healthcare services may also be provided by therapists and specialist nurses or through organisations such as Marie Curie or your local hospice.

NHS-Funded Nursing Care ContributionWhether you are a temporary or permanent resident, if you live in a care home that provides nursing care you will be entitled to a non-means-tested NHS Nursing Care Contribution (currently £112.00 per week for the standard rate) towards the cost of your nursing care. This is paid directly to the care home. The National Framework for Continuing Healthcare and NHS-funded Nursing Care sets out the eligibility criteria and the assessment process.

NHS continuing healthcareAccess to NHS continuing healthcare funding is through an assessment process to determine if you have a primary health need. This is also set out in the National Framework for NHS Continuing Healthcare and NHS-funded Nursing Care. If you are eligible for this funding the NHS will fund the cost of your care in any setting where your assessed needs can be met. This funding will cover the cost of your board and accommodation if you live in a care home. It is not means-tested. However, your eligibility to receive this funding will be reviewed by NHS staff on a regular basis and may be withdrawn following a review and a period of notice.

Running out of moneyIf your capital is likely to reduce to £23,250, you must let us know well in advance as we will step in and help with your care fees. We must conduct an assessment of your situation and will make a contribution – described below. If the home you have chosen charges more than this, you must find someone to help pay the difference – this is called a ‘top-up’ payment. Whoever does this, whether family or a benevolent charity, they should realise that they may have to pay this for some time. Alternatively, you would have to find a cheaper home. For more information on top-ups, see page 58.

Understanding your rights before moving into care is essential. There are a number of financial products and specialist companies who may be able to help. It is important to seek advice before committing yourself. Please see page 55 for information on accessing independent financial advice.

What options are available to me as a self-funder? continued


Do you have more than £23,250 in capital and savings?What is ‘capital’?The value of your home is included when assessing capital unless:• your partner; or• a relative who is over 60 or disabled; or• a child under 16 who you or a former partner maintains,

still lives there.

NOWe will contribute financially towards your care costs.

How much?To work out how much we will pay, you must arrange an assessment (explained on page 15). This will define your care needs and how they will be best met and your financial situation. Whichever homes you consider must be able to meet these needs.

Your choice of care home will be limited to those that accept our funding level. More expensive homes will expect you to arrange a third party to ‘top-up’ the difference (explained on page 58). You are not allowed to do this yourself if your capital is below £23,250.

If your capital is less than £14,250 and the home you choose charges fees that are within our funding rate, your contribution will be assessed only on your income.

With capital between £14,250 and £23,250 you will be expected to contribute £1 per week for every £250 you have above £14,250.

YESArrange for an assessment with us to define your care needs. Whichever homes you consider must be able to meet your assessed care needs.

If, apart from your property, your savings are less than £23,250, we can help with your care costs for the first twelve weeks. After this time, any money from us will be regarded as a loan under the Deferred Payment scheme and will need to be repaid once the scheme is terminated, usually by way of the property being sold or the resident’s demise, within the scheme’s payment terms. (Please see the Deferred Payments leaflet available from us for more information and the explanation on page 56.)

Whatever your circumstancesRemember:• your partner will not be means-tested, even if they remain

living in your home. If you both have a private pension you can opt for only half to be considered when you are assessed;

• your assessment will be made up of two elements, a ‘care’ part and a ‘financial’ one; and

• a nursing home will generally be more expensive than a residential home which only offers a personal care service.

Consider claiming:• Income Support; and• Pension Credit.

Definitely claim:• Attendance Allowance, worth either £55.10 or £82.30 per

week depending on your care needs.

Moving into a care home with nursing?You will be eligible for the NHS Nursing Care Contribution – currently £112.00 per week.

Always seek adviceIndependent help is available to guide you through your financial options. There may be a number of solutions to retaining your capital whilst paying for care.

Society of Later Life Advisers (SOLLA)We would recommend that any financial adviser is accredited by the Financial Conduct Authority (FCA) or is accredited with the Society of Later Life Advisers (SOLLA). Web: www.societyoflaterlifeadvisers.co.uk

Money Advice ServiceFor free advice on paying for care, planning and debt advice go to www.moneyadviceservice.org.uk or call the Money Advice Service on 0300 500 5000.

The figures mentioned here may change over the life of this Directory. For current information, please contact us on 01522 782155.

Respite and short staysIf your stay is not expected to last for more than 56 days then there is a fixed weekly charge depending on your age and financial situation. See www.lincolnshire.gov.uk/mychoicemycare for more details.

Lincolnshire County Council’s contribution to care costsWe will pay the following rates if we are supporting you in a care home or care home with nursing. The rates shown will be reviewed in April 2016 and include an individual’s assessed contribution as well as our contribution.

THE NEW EXPECTED RATES ARE AS FOLLOWS:

Category of care New Placements (p/w)

Older People Residential £411

Older People High Dependency £460

Older People Nursing £450

Mental Health Residential £428

Mental Health Nursing £450

Learning Disability Residential/Nursing £481

Physical Disability Residential/Nursing £530

What will I have to pay for my care?


If the care home you choose costs more than the rate we usually pay for a person with your needs, someone will have to make up the difference. This extra payment is often referred to as a ‘top-up’ or ‘third party payment’.

Except in limited circumstances, the law states that you are not allowed to make this additional payment yourself. The responsibility for this often falls to a member of your family or a benevolent sponsor such as a charity. Once this person or organisation has been confirmed, they must sign an agreement formalising

the arrangement.It is important that whoever agrees to do this for you is

made aware that the amount could increase in the future and they must be confident that any increases will be met. Should payments stop for any reason, you should seek help and advice from us immediately.

As the financing of care is a complex area, you are advised to contact us to ask for specific advice and individual guidance. Please note, the rules surrounding top-up payments is likely to change in April 2016.

Third party payments

A solicitor can give you impartial advice about wills, making gifts, estate planning and Lasting Powers of Attorney (LPAs). Some can also offer guidance on immediate and long-term care plans, ensuring (if applicable) the NHS and/or County Council has made the correct contribution to your fees.

Lasting Powers of Attorney allow you to appoint someone you trust to make decisions about your personal welfare, including healthcare and consent to medical treatment, and/or your property and financial affairs. A LPA is only valid once registered with the Office of the Public Guardian. It allows for a person of your choice to make decisions on your behalf at a time when you may be unable to do so.

The Court of Protection can issue Orders directing the management of a person’s property and financial affairs if they are incapable of managing their own affairs and should they not have a LPA.

An ‘advance directive’ allows you to communicate your wishes in respect of future medical treatment but it is not legally binding. You may instead wish to make a living will, properly known as an ‘advance decision’ setting out treatment that you do not want to receive in specified circumstances, which would legally have to be followed, even if you die as a result.

Any proposed gift out of your estate needs careful consideration of the benefits, risks and implications,

particularly on any future liability for care costs or tax liability.

Solicitors for the ElderlySolicitors for the Elderly (SFE) are a national association committed to providing and promoting high-quality legal services for older people.

Tel: 0844 567 6173Email: [email protected] Web: www.solicitorsfortheelderly.comNB: Please be aware that the SFE administration team are not qualified to give legal advice, but can help you to locate a solicitor who may be able to help you.

Care home contracts for self-funding residents If you are self-funding your care and have a contract with your care provider, it is important to speak to solicitors with experience in this field. Any contract should explain: the cost of care, what services are included in the price and how often this is reviewed; what complaints procedure is in place; what your rights are and the obligations of the care provider under the contract; the procedure for cancelling a contract and the administering of medication.

If you have any further queries with regard to care homes in Lincolnshire, please contact the Customer Service Centre on 01522 782155.

How solicitors can help

All care providers must be registered under a system which brings adult social care, independent healthcare and the NHS under a single set of essential standards of quality and safety.

The Care Quality Commission (CQC) registers, inspects and reviews all adult social care and healthcare services in England in the public, private and voluntary sectors. This includes care homes, care homes with nursing, home care agencies and NHS services, amongst others.

Inspectors carry out a mixture of announced and unannounced inspections looking at the quality and safety of the care provided. They look at whether the service is safe, effective, caring, responsive to people’s needs, and well-led.

Inspection teams are led by an experienced CQC manager and often include experts in their field. The team may also include professional or clinical staff, experts-by-experience, people who use services, and carers.

Inspecting and regulating care services


Following an inspection, each care home and home care agency is given a report of how it rates against national essential standards of quality and safety. CQC has also started rating services as Outstanding, Good, Requires Improvement and Inadequate. By March 2016, CQC expects to have rated every adult social care service in England.

When considering care services, it’s always a good idea to check a service’s inspection report and rating on the Care Quality Commission’s comprehensive website www.cqc.org.uk or ask the care provider you are

considering for a copy of their latest inspection report.For any enquiries or to register a concern or a

complaint, phone the CQC on 03000 616161 or email [email protected]

The Care Quality Commission Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA

Inspecting and regulating care services continued

A Quality of Life and a Standard of LivingLincolnshire has one of the fastest growing populations of older people in the country. Some 25% of its population is older people and this figure is rising. The rolling hills of the Wolds and the popular market towns both inland and along the coast are one of the reasons, alongside cheaper housing, why people retire to the county.

This explains why there are a large number of care providers who respond to a wide range of care and support needs. Currently, there are over 300 residential and nursing care homes, home care and extra-care housing providers in the county.

Lincolnshire Care Association (LinCA) is a company limited by guarantee representing the interests of care providers from within the independent and voluntary sectors. It is independently funded by an annual membership fee, which is reviewed yearly. There are also specific contributions for particular initiatives and services that have required enhanced legal and financial advice – for example advice on new forms of contracts and contracting.

The Association is managed by a voluntary Board of Directors appointed by its members. Each Director represents a specific area of care and support across the county. Together they represent the Association’s members at meetings with colleagues from within the health, adult care and housing sectors to consider issues such as commissioning, which includes service design, development and evaluation. In addition, LinCA is involved in workforce planning and development, emergency planning, safeguarding, contracting and fee

level negotiations, compliance standards and quality assessments.

Benefits of membership include: representation with National and Regional Care Associations and with local authorities and the NHS locally and regionally. It also brings access to information through a new website; access to legal, HR and financial services advice; cost efficiencies through group purchasing; business development and marketing; training and skills development; communications and networking; and the opportunity to share good practice so that together we can strive towards ensuring that the most vulnerable within our society have access to a good quality of life and standard of living.

For further information regarding Lincolnshire Care Association, its members and the benefits of membership visit www.lincolnshirecare.org.uk or contact the Administrator, Sarah Porter on 01522 514444.

Lincolnshire Care Association (LinCA)

The Good Life Guide is designed to help you stay secure and healthy throughout your retirement and covers a wide range of topics, including how to make your home safer and crime prevention. There is also general health advice,

The Good Life Guide

ranging from information about healthy eating and suitable exercises to hints and tips for avoiding falls. The document is available on the Council’s website www.lincolnshire.gov.uk; Just type in ‘Good Life Guide’ in the search box.


Useful contacts Action for Blind PeopleAction for Blind People is a national charity with local reach, providing practical help and support to blind and partially sighted people of all ages. We listen, we understand, we act.53 Sandgate Street, London SE15 1LETel: 0303 123 9999Email: [email protected]: www.actionforblindpeople.org.uk

Action on Elder Abuse (AEA)Works to protect, and prevent the abuse of, vulnerable older adults.Helpline: 0808 808 8141Email: [email protected]: www.elderabuse.org.uk

Age Care AdviceAn independent social worker-led company specialising in the care and support of individuals and families living with dementia.Tel: 07772 992732 and 01476 552137Email: [email protected]: www.agecareadvice.co.uk

Adult CareCustomer Service CentreTel: 01522 782155

Adults Supporting AdultsCharitable organisation offering a range of community based services, including daytime provision, respite and extended-stay visits to learn new skills. Railton House, Sleaford Road Business Park, Sleaford NG34 7EGTel: 01529 416270Email: [email protected]: www.asaorg.co.uk

Age UK The combined Age Concern and Help the AgedNational helpline: 0800 169 6565Web: www.ageuk.org.uk

Age UK Boston & South HollandThe Community Room, 32 Strait

Bargate, Boston PE21 6LJTel: 01205 364161 Email: [email protected]: www.ageuk.org.uk/bostonandsouthholland

Age UK KestevenEast Lodge, Partnership House, East Road, Sleaford NG34 7EQTel: 01529 302843 Email: [email protected]: www.ageuk.org.uk/kesteven

Age UK Lincoln36 Park Street, Lincoln, LN1 1UQTel: 01522 696000Email: [email protected]: www.ageuk.org.uk/lincoln

Age UK LindseyThe Old School House, Manor House Street, Horncastle LN9 5HFTel: 01507 524242Email: [email protected]: www.ageuk.org.uk/lindsey

Age UK Spalding DistrictJohn van Geest Day Centre,1 The Meadows, Park Road, Spalding PE11 1XRTel: 01775 720305 Email: [email protected] Web: www.ageuk.org.uk/spaldingdistrict

Alzheimer’s Society LincolnshireAlzheimer’s Society is an organisation which works to improve the quality of life of people affected by dementia in England, Wales and Northern Ireland. Lincolnshire Alzheimer’s Society holds various support groups and services across the county.15 Sixfield Close, Lincoln, Lincolnshire LN6 0EJTel: 01522 692681Email: [email protected]: www.alzheimers.org.uk

Association of Charitable OrganisationsA national umbrella body for benevolent charities.

Tel: 020 7255 4480Email: [email protected]: www.aco.uk.net

British Institute of Learning Difficulties (BILD)Committed to improving the quality of life for people with a learning disability.Birmingham Research Park97 Vincent Drive, EdgbastonBirmingham B15 2SQTel: 0121 415 6960Email: [email protected]: www.bild.org.uk

British Red CrossThe British Red Cross provides a wide range of services throughout Lincolnshire including:• first aid courses;• dial a wheelchair;• mobility aids;• support at home;• hand, arm and shoulder massage;• support in emergencies;• event first aid and ambulance

support; and• international family tracing.Unity House, 22 Tollemache Road South, Spittlegate Level, Grantham, Lincs NG31 7UHTel: 0845 054 7171Email: [email protected]: www.redcross.org.uk

Butterfly HospiceThe Butterfly Hospice provides palliative care to anyone over the age of 18 years in the Boston area with a progressive life-limiting illness. The role of the Hospice is to provide palliative care and holistic support to patients and their families, working in partnership with Lincolnshire Community Health Services and the local community.Tel: 01205 311222Email: [email protected]: www.butterflyhospice.com

The Carers Support ServiceFor all referrals and general enquiries


regarding support for carers, contact Lincolnshire County Council Carers Support Service from 8am to 6pm, Monday to Friday (except on public holidays).Tel: 01522 782224Email [email protected] an emergency, or out of hours, call the Emergency Duty Team. Tel: 01522 782333

Carers Trust Carers Support Centre (North Lincolnshire).11 Redcombe Lane, Brigg, North Lincolnshire DN20 8AUTel: 01652 650585Email: [email protected]: www.carerssupportcentre.com

Carers UKThe voice of carers.Helpline: 0808 808 7777(Open Wednesday and Thursday from10am to 12pm and 2pm to 4pm)Web: www.carersuk.org

Crossroads - Caring For Carers -South Humber Ltd18 Hainton Avenue, Grimsby DN32 9BBTel: 01472 345842Email: [email protected]

Dementia UKDementia UK is a national charity, committed to improving quality of life for all people affected by dementia. We provide mental health nurses specialising in dementia care, calledAdmiral Nurses6 Camden High Street, London NW1 0JHTel: 0207 697 4160Email: [email protected]: www.dementiauk.org

Disability LincsAncaster Day Centre, Boundary Street, Lincoln LN5 8NJ

Tel: 01522 870602Email: [email protected]: www.disabilitylincs.org.uk

Elderly Accommodation CounselHelp older people make informed choices about meeting their housing and care needs.89 Albert Embankment, London SE1 7TPTel: 0800 377 7070Web: www.housingcare.org

Friends of the ElderlyA charity that supports older people who have a range of practical needs.40-42 Ebury Street, London SW1W 0LZTel: 0207 730 8263 Web: www.fote.org.uk

Headway LincolnshireHeadway is the UK’s leading brain injury charity.Helpline: 0808 800 2244Monday to Friday 9am to 5pmTel: 0754 659 2526Email: [email protected]: www.headway.org.uk

Healthwatch LincolnshireUnit 12, 1-2 North End, Swineshead, Boston PE20 3LRTel: 01205 820892Web: www.healthwatchlincolnshire.co.uk

IndependentAgeA growing charity helping older people to live more fulfilling lives through the “ABC” of Advice, Befriending and Campaigning.Tel: 0207 605 4200Advice Line: 0800 319 6789Email: [email protected]: www.independentage.org

Lincoln and Lindsey Blind SocietyLincoln and Lindsey Blind Society exists to enhance the quality of life of blind, partially sighted and visually impaired people whatever their age or circumstances in life.

Bradbury House, Ramsgate, Louth LN11 0NBTel: 01507 605604Email: [email protected]

Lincolnshire Association of People with Disabilities (LAPD)LAPD was formed in 1994, by a group of disabled people in order to encourage, support and assist disabled people to make changes, both in their personal lives and in their communities that enable them to live their lives to the full.Boundary Street, Lincoln LN5 8PFTel: 01522 530301Email: [email protected]: www.lapd.uk.com

Lincolnshire Home Improvement Agency (LHIA)A local, independent charity that operates countywide to deliver support, home improvements, repairs and adaptations to elderly or disabled adults and the parents and carers of disabled children to enable vulnerable people to live independently.Suite 3, Saracen House, Crusader Road, City Office Park, Tritton Road, Lincoln LN6 7ASTel: 01522 516300 Email: [email protected] Web: www.lincshia.org

Lincolnshire Independent Living Assisting disabled people and those associated with all matters relating to advice across benefits and services which may improve a user’s life.c/o VoiceAbililty5 Saxilby Enterprise Park, Skellingthorpe Road,Saxilby, Lincoln LN1 2LREmail: [email protected]: @lincsindlivingWeb: www.lincolnshireindependentliving.org.uk

Lincolnshire Integrated Community Equipment Service (ICES) Orchard House, Orchard Street, Lincoln LN1 1BA >>

Useful contacts continued


>> Tel: 01522 553959/01522 554175Email: [email protected]

MacmillanMacmillan improves the lives of people affected by cancer locally. The service provides practical, medical, emotional and financial support and pushes for better cancer care. Tel: 0808 808 0000 Web: www.macmillan.org.uk

LincolnThe Macmillan Cancer Information & Support CentreLincoln County Hospital, Greetwell Road LN2 5QYTel: 01522 573799Email: [email protected]

GranthamThe Macmillan Cancer Information and Support CentreOutpatients Department, Grantham and District Hospital,101 Manthorpe Road, Grantham NG31 8DGTel: 01476 464978Email: [email protected]

BostonThe Macmillan Cancer Information & Support CentreMain Reception, Pilgrim Hospital, Sibsey Road, Boston PE21 9QSTel: 01205 446392Email: [email protected]

Macmillan Palliative Carers Supportc/o Carers ConnectAge UK, Park Street, Lincoln LN1 1UQTel: 01522 696000Email: [email protected] Web: www.carersconnect.org.uk

MencapMencap National HelplineTel: 0808 808 1111Email: [email protected]

Grantham OfficeThe Cree Centre, Aire Road, Grantham NG31 7QP

Tel: 01467 566050Email: [email protected]: www.granthammencap.co.uk

Lincoln OfficeSupported living for adults with learning disabilities in the Lincoln and Boston areas.Community Centre, Croft Street,Lincoln LN2 5AXTel: 01522 536765Email: [email protected]

MS SocietyThe MS Society is the UK’s leading MS charity. Since 1953, they’ve been providing information and support, funding research and fighting for change.MS National Centre (MSNC)372 Edgware Road, London NW2 6NDTel: 0208 438 0700Email: [email protected]: www.mssociety.org.uk

Freephone helpline for the National MS Society. They can provide details forLincolnshire MS Societies.Tel: 0808 800 8000

Boston & South Holland BranchTel: 01205 724550Email: [email protected]

North HykehamTel: 01522 838220Email: [email protected]

National Activity Providers Association (NAPA)Promotes the importance of activities for older persons.Tel: 0207 078 9375Email: [email protected]: www.napa-activities.com

National Deaf Children’s Society The National Deaf Children’s Society (NDCS) is the leading charity dedicated to creating a world without barriers for deaf children and young people. NDCS is an organisation of families, parents and carers, providing emotional and practical support through our Freephone Helpline, our network of trained support workers.

Ground Floor South, Castle House, 37-45 Paul Street, London EC2A 4LSTel: 0207 490 8656Minicom: 0207 490 8656Email: [email protected]: www.ndcs.org.uk

PALS (Lincolnshire Patient and Advice Liaison Service)Email: [email protected]: 07815 707746

Grantham & District Hospital Located adjacent to Ward 6Tel: 01476 464861

Lincoln County Hospital Located near Main ReceptionTel: 01522 707071

Pilgrim HospitalLocated in Main ReceptionTel: 01205 446243

Parkinson’s SocietyParkinson’s UK215 Vauxhall Bridge Road,London SW1V 1EJTel: 0808 800 0303Email: [email protected]: www.parkinsons.org.uk

Penderels LincolnshireAims to assist people with all aspects of independent living.Haverholme Priory Offices,Haverholme Park, Haverholme,Ewerby, Sleaford NG34 9PFTel: 01526 833803Email: [email protected]: www.penderelstrust.org.uk

Registered Nursing Home Association (RNHA)Campaigns for high standards in nursing home care.Tel: 0121 451 1088Web: www.rnha.co.uk

Relatives and Residents Association, TheExists for older people needing, or living in, residential care and the families and friends left behind.Tel: 0207 359 8148Web: www.relres.org



Rethink CarersSupport for families living with mental ill health. Carers support services. Supported living for people with mental ill health. Rethink Advice and Information Service Tel: 0300 500 0927Web: www.rethink.org

SamaritansAvailable 24 hours a day to provide confidential emotional support for people who are experiencing feelings of distress, despair or suicidal thoughts. You don’t have to be suicidal to get in contact.17 Hungate, Lincoln LN1 1ESTel: 0845 790 9090Email: [email protected]: www.samaritans.org

Shine NetworkAward-winning network of people and organisations involved in mental health. The team can do a lot to put people in touch with each other and to help them work together more closely and effectively. Information and advice.Involve@Lincoln12 Mint Lane, Lincoln LN1 1UDTel: 07969 872804Email: [email protected]: @lincsSHINEWeb: www.lincsshine.co.uk

Sensory Impairment Lincolnshire County Service (SILCS)The service aims to create opportunities for adults and children

with sensory impairment needs, to build confidence and self-esteem, develop communication skills, promote independent living and develop mobility skills.BID Services, 7 Checkpoint CourtSadler Road, Lincoln LN6 3PWTel: 01522 848295Text: 07702 939165Email: [email protected]: www.silcs.org.uk

The Silver LineThe Silver Line is the only free confidential helpline providing information, friendship and advice to older people, open 24 hours a day, every day of the year. Launched by Dame Esther Rantzen, The Silver Line aims to combat loneliness in the over-65s by providing friendship, information and advice through calls to trained volunteers.Specially trained helpline staff:• offer information, friendship and

advice;• link callers to local groups and

services;• offer regular befriending calls; and• protect and support those who are

suffering abuse and neglect.Tel: 0800 470 8090Web: www.thesilverline.org.uk

South Lincolnshire Blind SocietySouth Lincolnshire Blind Society (SLBS) is a major provider of services for blind and partially sighted people and their carers, who live in the districts of North Kesteven, South Kesteven, Boston

Borough and South Holland.Elmer House, Finkin Street, Grantham,Lincolnshire NG31 5QZTel: 01476 592775Email: [email protected]: www.blind-society.org.uk

St. Barnabas HospicesSt Barnabas provides specialist palliative and end of life care so that everyone can access and receive the support they need to live well and ease the process of dying. Tel: 01522 511566 Email: [email protected]: www.stbarnabashospice.co.uk

Stroke AssociationThe Stroke Association provides practical advice, essential information and emotional support for stroke survivors, carers and familiesNational helpline: 0303 303 3100Textphone: 18001 0303 3033 100Email: [email protected]: www.stroke.org.uk

Lincoln and District Stroke Club Ancaster Day Centre, Lincoln LN5 8PFTel: 01522 537301

Total Voice AdvocacyVoiceability, 5 Saxilby EnterpriseSkellingthorpe Road, SaxilbyLincoln LN1 2LRTel: 01522 706580Email: [email protected]


With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

• search care providers quickly and easily • search by postcode/town and care type• Information on standards of care• links to the latest inspection reports• extra information, photos and direct website links for hundreds of providers• request a brochure• checklists to take with you when you visit

developed by the publisher of this Directory Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

24 hour nursing, residential, dementia and respite care

Meadows Edge aims to develop individualised care plans to meet the needs of each of our clients. The purpose of our care plans is to help clients maintain their physical and mental well being, with a view to encouraging their own independence.

We provide homely surroundings and encourage clients to being in their own possessions for their added comfort and happiness.

We have no restrictions on visiting times as we fully understand that this is our clients home.

Meadows Edge makes efforts to encourage the family and friends to participate in the social activities provided for the clients.

Meadows Edge gives the opportunity for clients to have the freedom of choice and freedom of expression within safe practise to all clients staying with us for either short or long term care.

www.meadowsedge.co.uk

established over 30 years

Large single en-suite rooms which can be decorated and customised to suit you

Respite, Nursing and Residential care

Stroke Rehabilitation care

Stoma care

Specialist Palliative care services including syringe drivers, nasal gastric tubes & peg feeding

We have a specialist Dementia Unit which caters for Alzheimers, Vascular dementia, Lewy bodies dementia and Picks disease

Wyberton West Road, Boston, Lincolnshire PE21 7JU

t: 01205 353271e: [email protected]

Providing a family-like environment where residents can feel safe, comfortable and cared about



Service User Bands



ASHRIDGE 14 Tower Road, Boston PE21 9ADTel: 01205 366922 OP LDA YA

FRAMPTON HOUSE RESIDENTIAL CARE HOME ●West End Road, Frampton, Boston PE20 1BTTel: 01205 724216 OP D

GARDENS RESIDENTIAL HOME, THE 88 Sleaford Road, Boston PE21 8EYTel: 01205 359797 OP D

MANOR GATE CARE HOME190 Causeway, Wyberton, Boston PE21 7BSTel: 01205 366260 OP D

MINSTRELS RESIDENTIAL HOME, THEMain Road, Wrangle, Boston PE22 9AJTel: 01205 870910 OP D

OLD RECTORY, THE Main Road, Stickney, Nr. Boston PE22 8AYTel: 01205 480885 OP D PD

ELMWOOD HOUSE NURSING HOME ●88 Sleaford Road, Boston PE21 8EYTel: 01205 369235 OP PD

GEORGIANS (BOSTON) LTD, THE ●50 Wide Bargate, Boston PE21 6RYTel: 01205 364111 OP D PD MH SI

HUNTERS CREEK CARE HOME ●130 London Road, Boston PE21 7HBTel: 01205 358034 Advert inside back cover OP D PD YA

MEADOWS EDGE CARE HOME ●Wyberton West Road, Wyberton, Boston PE21 7JUTel: 01205 353271 Advert page 64 OP D

ST JOHN’S NURSING HOME White House Lane, Boston PE21 0BETel: 01205 366059 OP D

WESTFIELD NURSING HOME34 Sleaford Road, Boston PE21 8EUTel: 0843 506 9452 Advert page 20 OP D LDA

RALPHLAND CARE HOMERalphs Lane, Frampton West, Nr Boston PE20 1QU Tel: 01205 722332 OP D PD MH YA

SKIRBECK COURT (OSJCT) ●55a Spilsby Road, Boston PE21 9NUTel: 0800 988 8133 Advert page 7 OP

VAUXHALL COURT CARE HOME ●Vauxhall House, Frieston Road, Boston PE21 0JWTel: 01205 354911 OP D MH

WILLOUGHBY GRANGE CARE HOME Willoughby Road, Boston PE21 9EGTel: 01205 608705 Advert page 80 OP D

WOODLANDS COURT CARE HOME Boston Road, Kirton, Boston PE20 1DS Tel: 01205 723355 OP D

WHITE GABLES CARE HOME ●21 Willington Road, Kirton, Boston PE20 1EPTel: 01205 723874 Advert below D

WILLOUGHBY GRANGE CARE HOME Willoughby Road, Boston PE21 9EGTel: 01205 608705 Advert page 80 OP D

WOODLANDS COURT CARE HOME Boston Road, Kirton, Boston PE20 1DS Tel: 01205 723355 OP D

Boston care homes

Boston care homes with nursing

Boston Service category information is obtained from CQC and historic information recorded by the Council. These categories change regularly and you should contact the provider for current information on care they provide.

White Gables

21 Willington Road, Kirton, Boston PE20 1EP Tel: 01205 723874Email: [email protected] Web: www.whitegablesboston.co.uk

C a r e h o m e ( B o s t o n )

White Gables is situated in the heart of the small but busy village of Kirton, which boasts a range of amenities including a church, shops, a post office and a library, all of which can be found within easy reach of the home.

Members of The RNHA

Where quality of life counts

It is a two storey detached property that stands within its own gardens and has views of the countryside. The Home is able to offer packages ranging from one day respite to long term care and continuing care. At Holly Tree Lodge, we care for people with nursing needs and also for people with social care needs especially those related to memory loss and dementia.

The Home is well furnished to create a comfortable and homely atmosphere that offers a safe and secure environment. The accommodation is spacious and appropriate. The living area has been adapted to reduce the risks associated with the needs of the residents.

There are four lounges and two dining rooms which have recently been refurbished to provide bright and welcoming communal areas for residents and visitors to the Home.

There are large garden areas which have within it a number of smaller areas offering some privacy for individuals. The gardens are safe and accessible, to our residents.

The approach of the staff within the Home ensures that the person is cared for in an individualised way, promoting freedom of choice.

All people within the Home have comprehensive support plans that are person-centered to meet their individual needs and include individual choices and social inclusion. The support

plans are regularly reviewed by the management team and staff. This ensures that the person’s requirements and wishes are taken into account within daily activities.

We welcome telephone enquiries at any time and also invite you to call in at the Home to have a look around. No appointment is necessary, though if you

Anne, please call beforehand to ensure she is on duty when you intend to visit.

HOLLY TREE LODGE CARE HOME3 EASTGATE, SCOTTON, GAINSBOROUGH, LINCOLNSHIRE DN21 3QR

Telephone: 01724-762537 E-Mail: [email protected] Manager: Anne Atkinson E-Mail: [email protected]

Please see our website www.hollytreecare.co.uk and our recommendations on www.carehomes.co.uk

Holly Tree Lodge is situated within the heart of the picturesque village of Scotton which is within easy reach of both Scunthorpe and Gainsborough.


Service User Bands




Gainsborough

CHESTNUT HOUSE 62 High Street, Marton DN21 5AWTel: 01427 718272 MH YA AD

FOXBY COURT (OSJCT) ●Middlefield Lane, Gainsborough DN21 1QRTel: 01427 613376 Advert page 7 OP

GROSVENOR HOUSE CARE HOME ●19 Back Street, East Stockwith, Gainsborough DN21 3DL Tel: 01427 616950 Advert page 42 OP D PD YA

KINGSWAY CLAYTON HOUSE RESIDENTIAL CARE HOME ●9-11 Lea Road, Gainsborough DN21 1LWTel: 01427 613730 OP LDA

MANOR, THE The Green, Scotter, Gainsborough DN21 3UDTel: 01724 764884 OP D MH

NORTH WARREN HOUSENorth Warren Road, Gainsborough DN21 2TUTel: 01427 612171 OP

OLD RECTORY, THE ●Sturton Road, Saxilby, Lincoln LN1 2PGTel: 01522 702346 OP D

REDCOTE RESIDENTIAL HOME23 Gainsborough Road, Lea, Gainsborough DN21 5HR Tel: 01427 615700 OP

ST OGGS14 Front Street, Morton, Gainsborough DN21 3AATel: 01427 617173 MH YA AD

TIGH BRUADAIRSummer Hill, Gainsborough DN21 1HQ Tel: 01427 611541 LDA YA

WISPINGTON HOUSE ●41 Mill Lane, Saxilby, Lincoln LN1 2QDTel: 01522 703012 OP D PD SI

Gainsborough care homes

• search care providers quickly and easily • search by postcode/town and care type• Information on standards of care• links to the latest inspection reports

• extra information, photos and direct website links for hundreds of providers

• request a brochure• checklists to take with you when you visit

developed by the publisher of this Directory


Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.


Service User Bands




BLENHEIM CARE CENTRES Hemswell Cliff, Gainsborough DN21 5TJTel: 01427 668175 OP PD YA

BLYTON COURT 3 Laughton Road, Blyton, Gainsborough DN21 3LGTel: 01427 628791 PD MH YA

CHEYNE HOUSE CARE HOME ●

Main Street, North Carlton, Lincoln LN1 2RRTel: 01522 730078 Advert below and page 73 OP D

DROVERS CALL CARE HOME ●186 Lea Road, Gainsborough DN21 1AN Tel: 01427 678300 Advert page 68 OP D PD

ELIOT HOUSE Crooked Billet Street, Morton, Gainsborough DN21 3AHTel: 01427 617545 OP D PD MH

FERNDENE CARE HOME ●Parksprings Road, Gainsborough DN21 1NYTel: 01427 810700 OP D

FOXBY HILL CARE HOME ●Foxby Hill, Gainsborough DN21 1PNTel: 01427 611231 OP D PD MH SI YA

GABLES MANOR Ingleby, Saxilby, Lincoln LN1 2PQTel: 01522 704250 LDA

GROSVENOR HOUSE CARE HOME ●19 Back Street, East Stockwith, Gainsborough DN21 3DL Tel: 01427 616950 Advert page 42 OP D PD YA

HOLLY TREE LODGE CARE HOME ●3 Eastgate, Scotton, Gainsborough DN21 3QRTel: 01724 762537 Advert page 66 OP D PD LDA

HOWSON CARE CENTRE ●Marton Road, Willingham-by-Stow, Gainsborough DN21 5JUTel: 01427 788283 OP D LDA MH YA

LAUGHTON CROFT CARE HOME WITH NURSING ●

Gainsborough Road, Scotter Common, Gainsborough DN21 3JF Tel: 01724 762678 OP D PD MH SI YA AD

MANOR NURSING HOME, THE ●Dog & Duck Lane, Morton, Gainsborough DN21 3BBTel: 01427 612796 OP D MH

MIDDLEFIELD HOUSE NURSING HOME Middlefield Lane, Gainsborough DN21 1TYTel: 01427 615577 LDA YA

Gainsborough care homes with nursing

Cheyne House Care Home

rated as 94% for the Deprivation of

Liberty and Safeguarding

is one of the best care homes inLincolnshire and is registered for residential, nursing residents, specialising with those living with the effects of dementia. In our last audit NHS Lincolnshire awarded the home a score of 94% for deprivation of liberty and safeguarding.

With our Registered and Mental Health Nurses we offer 24 hour nursing care along with care staff and ancillary staff whose knowledge in dementia supports our residents and their families

Cheyne House Care Home: Main Street, North Carlton, Lincoln, Lincolnshire, LN1 2RRTelephone/Fax: 01522 730078 • Mobile: 07780 685075 • Email: [email protected] is in your best interest to visit Cheyne House prior to making any decisions for yourself or your loved ones.


Service User Bands




HARROWBY LODGE NURSING HOME ●4 Harrowby Lane, Grantham NG31 9HXTel: 01476 568505 OP D PD YA

KINGS COURT NURSING HOME Church Street, Grantham NG31 6RRTel: 01476 576928 Advert page 28 OP D PD MH SI YA

NEWTON HOUSE 148 Barrowby Road, Grantham NG31 8AFTel: 01476 452380 Advert page 84 OP D PD MH YA

ST EDMUND’S NURSING HOME Worcester Road, Grantham NG31 8SF Tel: 01476 576811 OP PD YA

BELTON LODGE NURSING HOME 213 Belton Lane, Grantham NG31 9PWTel: 01476 579798 OP

Grantham care homes with nursing

Cay

thor

pe R

esid

entia

l Hom

e Quality Rating ‘excellent’

Tel: 01400 272552. 77 High Street, Caythorpe, Grantham, Lincolnshire NG32 3DP

Caythorpe provides for older people and people with dementia.The Home provides a full range of services and facilities:• Home cooking is provided and all diets are catered for • Trained staff • Regular relative/resident meetings• Dental, clergy, hairdressing & chiropody• Own furniture/pets welcome by prior arrangement • Access to wireless internet and DVD equipment • Enclosed Garden • Activities/outings organized• Day care service also provided • Registered for 14 residentsMembers of National Association for Providers of Activities for older people

.’

Len (Resident)

Grantham

APPLE TREES CARE & REABLEMENT CENTRE (OSJCT) ●Arlington Gardens, Grantham NG31 7GQTel: 0800 988 8133 Advert page 7 OP D PD MH SI

AVERY LODGE ●

37 Beacon Lane, Grantham NG31 9DNTel: 01476 590674 OP D PD

AYRSHIRE HOUSE ● 24-26 Main Road, Long Bennington, Newark NG23 5EHTel: 01400 281971 LDA

BELVOIR HOME CARE HOME Brownlow Street, Grantham NG31 8BETel: 01476 565454 OP D

BIRCHWOOD RETIREMENT HOME 6-8 Dudley Road, Grantham NG31 9AATel: 01476 562042 OP D

CASTLEGATE HOUSE RESIDENTIAL HOME49 Castlegate, Grantham NG31 6SNTel: 01476 560800 OP D

CAYTHORPE RESIDENTIAL HOME77 High Street, Caythorpe, Grantham NG32 3DPTel: 01400 272552 Advert below OP D

FAIRVIEW FARM ●Gloucester Road, Grantham NG31 8RJTel: 01476 570507 LDA

GREGORY HOUSE (OSJCT) ●Welby Gardens, Grantham NG31 8BNTel: 0800 988 8133 Advert page 7 OP

HARROW STREET, 18 18 Harrow Street, Grantham NG31 6HFTel: 01476 574429 OP PD LDA SI YA

MILLFIELD HOUSE 13 Back Lane, Colsterworth, Grantham NG33 5NJTel: 01476 860270 LDA SI YA

Grantham care homes


Service User Bands




BRAMHALL ●1 Butt Lane, Tattershall, Lincolnshire LN4 4NLTel: 01526 342632 OP D

CLARENCE HOUSE AND THE GRANARY 53 West Street, Horncastle LN9 5JETel: 01507 524466 LDA YA

EASTWOOD LODGE ●Stanhope Avenue, Woodhall Spa, Lincoln LN10 6SPTel: 01526 352188 OP D

GROVE RESIDENTIAL CARE HOME, THE Main Street, West Ashby, Horncastle LN9 5PTTel: 01507 522507 OP D SI

HEATHERLEA HOUSE RESIDENTIAL CARE HOME 109 Tor-o-Moor Road, Woodhall Spa LN10 6SDTel: 01526 353394 OP D

NETHERLANDS Spilsby Road, Horncastle LN9 6ALTel: 01507 522009 LDA YA

NIGHTINGALE HOUSE CARE CENTRE Main Road, Bucknall, Lincoln LN10 5DTTel: 01526 388261 Advert inside front cover OP PD

RUSSELL GREEN CARE HOME 11 Stanhope Avenue, Woodhall Spa LN10 6SPTel: 01526 352879 OP D PD SI

WESTERLEY RESIDENTIAL CARE HOME FOR THE ELDERLY ●Westerley, The Broadway, Woodhall Spa LN10 6SQ Tel: 01526 352231 OP

SOUTH WOLD NURSING HOME South Road, Tetford, Horncastle LN9 6QBTel: 01507 533393 OP D

TANGLEWOOD CARE HOME ●36 Louth Road, Horncastle LN9 5ENTel: 01507 527265 Advert inside back cover OP D PD YA

TORAY PINES CARE HOME ●School Lane, Coningsby LN4 4SJTel: 01526 344361/2 Advert inside back cover OP D PD YA

Horncastle care homes

Horncastle care homes with nursing

Horncastle

Holy Trinity Collegiate Church, Tattershall


Service User Bands




AN CALADH HOUSE 4 Church Hill, Washingborough, Lincoln LN4 1EHTel: 01522 790110 LDA YA

ASHLEY COURT ●1 Ashley Court, Boundary Street, Lincoln LN5 8PQTel: 01522 539247 PD YA

BERNADETTE HOUSE ●The Old Vicarage, South Park, Lincoln LN5 8EWTel: 01522 521926 Advert below OP D

BOULTHAM PARK HOUSE (OSJCT) ●

Rookery Lane, Lincoln LN6 7PHTel: 0800 988 8133 Advert page 7 OP D

BRANTLEY MANOR CARE HOME ●

Brant Road, Lincoln LN5 8RXTel: 01522 543866 Advert below OP D

CANWICK COURT CARE CENTRE 78 South Park, Lincoln LN5 8ESTel: 01522 544595 OP D

Lincoln care homes

ERMINE HOUSE (OSJCT) ●Laughton Way, Ermine Estate, Lincoln LN2 2EXTel: 0800 988 8133 Advert page 7 OP

FOSSE HOUSE (OSJCT) ●Hykeham Road, Lincoln LN6 8AATel: 0800 988 8133 Advert page 7 OP

GROVE CARE CENTRE, THE 14 Church Road, Skellingthorpe, Lincoln LN6 5UWTel: 01522 500710 OP D PD

HARTSHOLME HOUSE (OSJCT) ●Ashby Avenue, Hartsholme, Lincoln LN6 0EDTel: 0800 988 8133 Advert page 7 OP D

LAURELS, THESheridan Close, Lincoln LN2 4JXTel: 01904 430600 OP PD MH SI YA

LINDUM PARK HOUSE CARE HOME1-2 Lindum Road, Lincoln LN2 1NNTel: 01522 545099 OP LDA MH YA

Brantley Manor

Brantley Manor lies just two

miles south of one of England’s

most historic cathedral cities,

Lincoln. The property is close

to local amenities and is

surrounded by mature trees

and hedges.

• Daycare• Respite Care• Older person needs met• Staff qualified and experienced in Alzheimer’s/Dementia• Attractively decorated rooms• 24 hour call systems• Wheelchair access• Fresh, vaired menu for all diets• Group activities• Highly qualified & friendly staff

Telephone: 01522 543866 Web: www.pearlcare.co.uk Email: [email protected]: Brantley Manor Care Home, Brant Road, Lincoln, Lincolnshire, LN5 8RX

Specialising in dementia care, day care,

respite and end of life for the elderly with all

dietary and care needs catered for.

Our homely accommodation for private and

funded residents includes newly refurbished

en-suite rooms all set in one acre of

picturesque gardens within close proximity

of the shops and amenities.Tel: 01522 521926

Email: [email protected] • Web: www.bernadettehouseltd.co.uk

Bernadette HouseThe Old Vicarage, South Park, Lincoln LN5 8EW

122 SCORER STREET

Holistic Residential and Day Care for adults

with learning disabilities / high functioning

Autistic Spectrum Disorders

Excellent Services *** (CQC)

• Small homely environment • Person centred service

• Active community participation • Enhancing life skills

• Individual structured programmes • Live-in management team

• Highly trained mature staff

Tel: 01522 804 167 Email: [email protected] www.scorerstreet.co.uk

Lincoln LN5 7SX

Lincoln


Service User Bands




ALTHAM COURT RESIDENTIAL AND NURSING HOME Altham Terrace, Lincoln LN6 7SPTel: 01522 716314 Advert page 74 OP PD

BUNKERS HILL CARE HOME ●1 Ross Close, off Carlton Boulevard, Lincoln LN2 4WQTel: 01522 575139 OP D PD MH YA

CATHEDRAL NURSING HOME 23 Nettleham Road, Lincoln LN2 1RQTel: 01522 526715 OP D

CHERRY TREE LODGE NURSING HOME133 Macaulay Drive, Lincoln LN2 4ETTel: 01522 545580 LDA YA

EASTHOLME CARE HOME 74-75 South Park, Lincoln LN5 8ESTel: 01522 521956 OP D PD

ECCLESHARE COURT CARE HOME 1-39 (LACE) ●Ashby Avenue, Lincoln LN6 0ED Tel: 01522 514444 Advert page 5 OP D

ECCLESHARE COURT CARE HOME 40-64 (LACE) ●Ashby Avenue, Lincoln LN6 0EDTel: 01522 514444 Advert page 5 OP D

GREETWELL HOUSE NURSING HOME 70 Greetwell Close, Lincoln LN2 4BATel: 01522 521830 OP PD YA

Lincoln care homes with nursing

Cheyne House Care Home

rated as 94% for the Deprivation of

Liberty and Safeguarding

is one of the best care homes inLincolnshire and is registered for residential, nursing residents, specialising with those living with the effects of dementia. In our last audit NHS Lincolnshire awarded the home a score of 94% for deprivation of liberty and safeguarding.

With our Registered and Mental Health Nurses we offer 24 hour nursing care along with care staff and ancillary staff whose knowledge in dementia supports our residents and their families

Cheyne House Care Home: Main Street, North Carlton, Lincoln, Lincolnshire, LN1 2RRTelephone/Fax: 01522 730078 • Mobile: 07780 685075 • Email: [email protected] is in your best interest to visit Cheyne House prior to making any decisions for yourself or your loved ones.

MONSON RETIREMENT HOME ●9-11 Monson Street, Lincoln LN5 7RZTel: 01522 520643 Advert page 74 OP D

REDCOTE HOUSE RESIDENTIAL CARE HOME Redcote Drive, Lincoln LN6 7HQTel: 01522 500796 OP D

RIDGEWAY CARE CENTRE 2-6 The Avenue, Lincoln LN1 1PBTel: 01522 530552 OP D

RUCKLAND COURT CARE HOME (LACE) ●Ruckland Avenue, Lincoln LN1 3TPTel: 01522 514444 Advert page 5 OP D

SCORER STREET, 122Lincoln LN5 7SXTel: 01522 804167 Advert page 72 LDA

STONES PLACE Skellingthorpe Road, Lincoln LN6 0PATel: 01522 684325 OP

SWALLOW LODGEFen Lane, North Hykeham, Lincoln LN6 8UZTel: 01522 555501 OP D PD LDA SI

TAMAR HOUSE 5 Riseholme Road, Lincoln LN1 3SNTel: 01522 524093 LDA YA

TIGH ALLENE2A Church Hill, Washingborough, Lincoln LN4 1EHTel: 01522 797947 LDA

WEST DEAN CARE HOME 77-79 Yarborough Road, Lincoln LN1 1HSTel: 01522 568248 OP LDA MH YA

Lincoln care homes continued


Service User Bands




GROSVENOR HALL CARE HOME ●Newark Road, Lincoln LN5 8QTTel: 01522 528870 OP D PD

HARVEST HOUSE NURSING HOME 126 Carholme Road, Lincoln LN1 1SPTel: 01522 513202 OP D

HEALTHLINC APARTMENTSCliff Road, Welton, Lincoln LN2 3JNTel: 01673 862300 OP PD LDA MH SI YA

HOMER LODGE CARE CENTRE 23-26 Monson Street, Lincoln LN5 7RZTel: 01522 530108 Advert inside front cover OP

ROMAN WHARF NURSING HOME1 Roman Wharf, Lincoln LN1 1SNTel: 01522 524808 OP D PD SI YA

ST CLAIRE’S NURSING HOME Birchwood Avenue, Doddington Park, Lincoln LN6 0QTTel: 01522 684945 OP PD

WILLOW COURTCroft Lane, Cherry Willingham, Lincoln LN3 4JWTel: 01522 595391 OP D

Lincoln care homes with nursing continued

Monson Retirement Home is truly a ‘home’ to our residents. We provide a caring, safe and sociable environment situated in the centre of Lincoln for easy access. Long Term, Rehabilitation and Respite care.

Designed for comfort and entertainment with modern conveniences, we are constantly improving our facilities. This year we will benefit from a new lounge, large courtyard garden and a pub with SKY Sports and Entertainment.

T: 01522 520643 E. [email protected] www.monsonrh.co.uk

monsonretirement home

More than just a place to live...

nt situated

Caring for

and serving

seniors since 1991

A choice of elderly care options in Lincoln

We know that personalised care in a warm and welcoming place, that’s close to your family and friends is really important.

That’s why we offer long and short stay care options in Lincoln. What’s more, you don’t need our health insurance to stay with us.

† Calls are charged at no more than local rate and count towards any inclusive minutes from mobiles. Calls may be monitored and may be recorded.

To find out more about your elderly care options in Lincoln

Call 0333 220 4756 †

Look for Altham Court in the listings section.


Service User Bands




ALDERSON HOUSE Saltfleet Road, Theddlethorpe, Mablethorpe LN12 1PHTel: 01507 338584 MH YA

ASHTREE HOUSE ●Church Lane, Withern, Alford LN13 0NGTel: 01507 450373 Advert page 76 OP D

BEECHES, THE 28 South Street, Louth LN11 9JTTel: 01507 603862 OP

BOULEVARD HOUSE 1 The Boulevard, Mablethorpe LN12 2ADTel: 01507 473228 LDA YA

CHIMNEYS CARE HOME, THE 1 Station Road, Alford LN13 9HYTel: 01507 462789 OP

DOULTON COURT CARE HOME Alford Road, Sutton-on-Sea LN12 2HFTel: 01507 438597 Advert page 80 OP D PD

ELMS CARE HOME, THE Elm Drive, Louth LN11 0DETel: 01507 438277 Advert page 80 OP D

FIR CLOSE2 Westgate, Louth LN11 9YHTel: 01507 603882 OP D

FOTHERBY HOUSE ●Louth Road, Fotherby, Louth LN11 0UGTel: 01507 607237 OP

GABLES, THEWilloughby Road, Cumberworth, Alford LN13 9LFTel: 01507 490661 OP D LDA SI YA

LINK HOUSE Main Road, Withern LN13 0NBTel: 01507 450403 LDA YA

LIVINGSTONE COURT Stanley Avenue, Mablethorpe LN12 1DPTel: 01507 479333 LDA

NEWHAVEN RESIDENTIAL HOME ●Mumby Road, Huttoft, Alford LN13 9RFTel: 01507 490294 OP LDA

OAK LODGE Stanley Avenue, Mablethorpe LN12 1DPTel: 01507 479782 LDA

RIVERSIDE Ramsgate Road, Louth LN11 0NJTel: 01507 608311 LDA

ROWANS, THE266 Eastgate, Louth LN11 8DJTel: 01507 608081 PD LDA YA

SEATON HOUSE 153 Eastgate, Louth LN11 9AJTel: 01507 611071 LDA

SENSE - MONKS DYKE ROAD, 54 Louth LN11 9ANTel: 01507 609331 PD LDA SI

SENSE - MONKS DYKE ROAD, 56 Louth LN11 9AN Tel: 01507 610877 LDA SI

SENSE - OLD MILL PARK, 25Louth LN11 0NYTel: 01507 608052 LDA SI

SOUTH FARM RESIDENTIAL HOMEHuttoft Road, Sutton-on-Sea, Mablethorpe LN12 2RU Tel: 01507 443746 OP LDA

LouthLouth care homes


Service User Bands




SUMMERFIELD REST HOME 10-12 Park Road East, Sutton-on-Sea, Mablethorpe LN12 2NLTel: 01507 441969 OP D

SUTTON LODGE NURSING & RESIDENTIAL CARE HOME Station Road, Sutton-on-Sea, Mablethorpe LN12 2HRTel: 01507 441905 OP PD YA

SWALLOWDALE 5 Bilsby Road, Alford LN13 9EWTel: 01507 463833 LDA

SYCAMORES, THE 45 South Street, Alford LN13 9ANTel: 01507 463225 LDA

VICTORIA HOUSE RESIDENTIAL HOME31 Station Road, Alford LN13 9JBTel: 01507 463292 OP D PD

WAVERLEY 164 High Street, Mablethorpe LN12 1EJTel: 01507 473071 OP LDA

WILLOUGHBY HOUSE Willoughby Road, Sutton-on-Sea LN12 2NFTel: 01507 442555 LDA YA

WYNGATE RESIDENTIAL CARE HOME Alford Road, Mablethorpe LN12 1PXTel: 01507 477531 OP D PD

Louth care homes continued

DOULTON COURT CARE HOME Alford Road, Sutton-on-Sea LN12 2HFTel: 01507 438597 Advert page 80 OP D PD

ELMS CARE HOME, THE Elm Drive, Louth LN11 0DETel: 01507 438277 Advert page 80 OP D

FOUNTAINS CARE CENTRE, THE Church Lane, Tetney, Grimsby DN36 5JXTel: 01472 210456 Advert inside front cover OP D PD

MADEIRA HOUSE 129-131 High Holme Road, Louth LN11 0HDTel: 01507 607452 OP D PD SI

MIRAMAR NURSING HOME 20 Trusthorpe Road, Sutton-on-Sea, Mablethorpe LN12 2LT Tel: 01507 442484 MH

ORCHARD HOUSE CARE HOME ●Grosvenor Road, Mablethorpe LN12 1ELTel: 01507 472203 OP D PD YA

SANDPIPER CARE HOME ●South Street, Alford LN13 9AQTel: 01507 462112 Advert inside back cover OP D PD

STEWTON HOUSE ●28 Stewton Lane, Louth LN11 8RZTel: 01507 602961 OP

WOLDS CARE CENTRE, THE ●North Holme Road, Louth LN11 0JFTel: 01507 603869 OP D PD MH SI YA

Louth care homes with nursing

Ashtree HouseChurch Lane, WithernAlford, LincsLN13 0NGPhone: 01507 450 373E-Mail: [email protected]: www.ashtree-house.co.uk


Service User Bands




Market RasenMarket Rasen care homes

BLYTHE HOUSELincoln Road, Faldingworth LN8 3SFTel: 01522 868279 LDA YA

BRAMBLES53 Station Road, Bardney, Lincoln LN3 5UDTel: 01526 399868 LDA YA

COTTAGE SPECIALIST RESIDENTIAL SERVICE, THE31 Norbeck Lane, Welton, Lincoln LN2 3JPTel: 01673 862000 LDA YA

GLEBE HOUSE7 South Dale, Caistor LN7 6LSTel: 01472 852282 MH YA

GREENACRES CARE HOME 17-19 Grimsby Road, Caistor LN7 6QYTel: 01472 851989 OP

HAWTHORNS, THE ●53 Station Road, Bardney LN3 5UDTel: 01526 399868 LDA

HOLLIES, THEThe Hawthorns, 53 Station Road, Bardney, Lincoln LN3 5UDTel: 07817 946026 LDA YA

LITTLE BROCKLESBY HOUSE 51 High Street, Limber, Grimsby DN37 8JLTel: 01469 561353 OP D

MIDDLEGATE LODGEHorncastle Road, Caistor, Market Rasen LN7 6JGTel: 01472 852282 LDA MH YA AD

OLD HALL, THE ●Chapel Road, Fiskerton, Lincoln LN3 4HDTel: 01522 595395 LDA

POPLARS, THE (OSJCT) ●Chapman Street, Market Rasen LN8 3DS Tel: 0800 988 8133 Advert page 7 OP D

SAXILBY HOUSE ●9-15 Highfield Road, Saxilby LN1 2QPTel: 01522 704025 D PD MH

WATERLOO HOUSE ●Walesby Road, Market Rasen LN8 3EX Tel: 01673 842343 OP D MH

WILLAN HOUSE ●Stainfield, Wragby, Market Rasen LN8 5JLTel: 01526 398785 OP D

W I N N I E C A R E

friendship,warmth& security

Ashlea Court provides quality care in a unique home from homeenvironment, free from the worries of modern day living andoffering friendship, warmth and security.

We consider each resident’s well-being and ensure that the care theyreceive from our dedicated staff is of the highest standard.

We also offer short term respite, holiday breaks and day care, shouldyou require a period of convalescence or simply need a break.

MANAGER: KELLY LOFTSASHLEA COURT CARE HOMECHURCH LANE, OLD WALTHAM, GRIMSBY DN37 0ESTEL: 01472 825225 FAX: 04172 826034

for more details please contact:


Service User Bands




WELCOME TO BASSINGHAM CARE CENTRE ...Now owned by My Care, we provide long and short-term support for a wide range of physical and mental health needs. Situated in a well-serviced village within beautiful grounds is a choice of homely but welcoming accommodation in our bungalows, community hall and victorian rectory. Registered Nurses are on site constantly.

Family and friends are welcomed as an essential part of the the care home’s life.

We know that the decision to seek help for yourself or your loved ones is not easy. Sometimes the paperwork and the funding systems seem complex. We can provide professional support and advice to make this process easier for you.

Bassingham Care Centre2 Lincoln Road, Bassingham, Lincolnshire LN5 9HET: 01522 788215 • E: [email protected]

GLENGARRIFF HOUSE NURSING HOME 8 King Street, Market Rasen LN8 3BBTel: 01673 844091 LDA YA

HILL HOUSE CARE HOME Sand Lane, Osgodby, Market Rasen LN8 3TETel: 01673 843407 OP PD LDA MH YA

LAURELS NURSING HOME, THE ●Lincoln Road, Holton-cum-Beckering, Market Rasen LN8 5NGTel: 01673 858680 OP D

NETTLETON MANOR CARE HOME Moortown Road, Nettleton, Market Rasen LN7 6HXTel: 01472 851230 Advert below OP D PD

ST LUKE’S NURSING HOME 35 Main Street, Scothern, Lincoln LN2 2UJTel: 01673 862264 OP

TENNYSON WHARFPark Lane, Burton Waters, Lincoln LN1 2ZDTel: 01522 849201 Advert page 84 OP D PD YA

Market Rasen care homes with nursing

Nettleton Manor Care Home: Moortown Road, Nettleton, Market Rasen LN7 6HXTelephone: 01472 851 230 • Fax: 01472 852 015 • Mobile: 07780 685075Email: [email protected]

We offer 24 hour nursing care provided by highly qualified Registered Nurses, Care Staff & Support Team. We have regular visits from a variety of professionals. We also offer hairdressing, holistic therapy and Pastoral Care. With our

own dedicated Activity Co-ordinator we can ensure your stay is as active or as quiet as you would like it to be.

Nettleton Manor Care Home is one of the best care homes in Lincolnshire and is registered for residential and nursing clients, and dementia sufferers. NHS Lincolnshire Care Home Assessment Awarded the home an excellent score of 87%.

rated as 87%excellent


• search care providers quickly and easily • search by postcode/town and care type• Information on standards of care• links to the latest inspection reports• extra information, photos and direct website links for hundreds of providers• request a brochure• checklists to take with you when you visit

developed by the publisher of this Directory Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.


Service User Bands




AN DARACH HOUSE 22 School Lane, North Scarle, Lincoln LN6 9EYTel: 01522 778851 LDA YA

BECKFIELD HOUSE RESIDENTIAL HOME ●Station Road, Heighington, Lincoln LN4 1QJTel: 01522 790314 OP D

BROUGHTON HOUSE AND COLLEGE 12 High Street, Brant Broughton, Lincoln LN5 0SLTel: 01400 272929 LDA

COTTAGE RESIDENTIAL HOME, THE Nocton Hall, Nocton, Lincoln LN4 2BATel: 01526 320887 OP D

HAVEN CARE HOME, THE 19 Lincoln Road, Metheringham, Lincoln LN4 3EFTel: 01526 322051 OP D

HOLMLEIGH CARE HOME Lincoln Road, Navenby, Lincoln LN5 0LA Tel: 01522 810298 OP

NEALE COURT CARE HOME (LACE) ●Neale Road, North Hykeham LN6 9UATel: 01522 514444 Advert page 5 OP D

ST MICHAEL’S High Street, Waddington LN5 9RF Tel: 01522 723292 OP D

WELBOURN MANOR CARE CENTREHigh Street, Welbourn, Lincoln LN5 0NHTel: 01400 272221 OP D LDA

North Kesteven care homes

North Kesteven care homes with nursing

North Kesteven

BASSINGHAM CARE CENTRE 2 Lincoln Road, Bassingham, Lincoln LN5 9HE Tel: 01522 788215 Advert page 78 OP D PD MH YA

BECKSIDE (OSJCT) ●Middle Street, North Hykeham, Lincoln LN6 9QXTel: 0800 988 8133 Advert page 7 OP

CHESTERFIELD HOUSE 411 Newark Road, North Hykeham, Lincoln LN6 9SPTel: 01522 692607 LDA YA

COURTLANDS LODGE ●25 Langley Road, North Hykeham, Lincoln LN6 9RXTel: 01522 693800 MH

EAGLE NURSING HOME The Old Rectory, High Street, Eagle, Lincoln LN6 9DLTel: 01522 868403 MH

ST PAUL’S CARE HOME ●High Street, Waddington, Lincoln LN5 9RFTel: 01522 721764 OP

WELBOURN HALL NURSING HOME ●

Hall Lane, Welbourn, Lincoln LN5 0NNTel: 01400 272771 OP D

WHITE GABLESLincoln Road, Skellingthorpe, Lincoln LN6 5SA Tel: 01522 693790 OP D

WOODVIEW 127 Lincoln Road, Branston, Lincoln LN4 1NTTel: 01522 280146 Advert page 80 OP D YA


Service User Bands




Skegness

ASHBY COURT1-6 Ashby Road, Spilsby PE23 5DRTel: 01790 753432 LDA YA

ASPEN LODGE CARE HOME Yarborough Road, Skegness PE25 2NXTel: 01754 792117 Advert below OP D PD MH YA

BEECH LODGE - MABLETHORPE Stanley Avenue, Mablethorpe LN12 1DPTel: 01507 479781 LDA

BYRON HOUSE 104 Drummond Road, Seacroft, Skegness PE25 3EHTel: 01754 768909 MH YA AD

DESBORO HOUSE Toynton All Saints, Near Spilsby PE23 5AE Tel: 01790 753049 LDA

DUNSFORD 24a Partney Road, Spilsby PE23 5EHTel: 01790 753106 LDA

Skegness care homes

You care that your mum still enjoys the garden.

We care and helped Jenny plant her favourite flowers outside her room.

We put the residents at the very heart of everything we do.

The care in our homes is tailored to meet your specific needs.

Why not pop in to look around and meet us?

www.fshc.co.ukHEALTH CARE

Residential Care | Nursing Care

Dementia Care | Young Adult Disability

Respite | End of Life/Palliative Care

Aspen Lodge Skegness 01754 792117

Beech House Barton-upon-humber 01652 782672

Doulton Court Sutton-on-sea 01507 438597

The Elms Louth 01507 438277

Willoughby Grange Boston 01205 608705

Woodview Branston 01522 280146

• Palliative Care

• Day Care

• Respite Care

• Convalescent Care

• Own GP if required

• Near public transport

• Homely environment

• Wheelchair access

• Home cooking

• Pets by arrangement

Rayleigh House Residential Care HomeEstablished for 28 years

17 Derby Avenue, Skegness, Lincolnshire PE25 3DH

Facilities & Services:

Specialising in End of Life and Dementia Care, we can provide Personal Care for up to 15 residents.

www.rayleighhouse.comTel: 01754 764382 Email us at: [email protected]

Why not pop in

and see our home for yourself?


Service User Bands




ASPEN LODGE CARE HOME Yarborough Road, Skegness PE25 2NXTel: 01754 792117 Advert page 80 OP D PD MH YA

SEACROFT COURT NURSING HOME Seacroft Esplanade, Skegness PE25 3BETel: 01754 610372 OP D

Skegness care homes with nursing

ERESBY HALL (OSJCT) ●Ancaster Avenue, Spilsby PE23 5HTTel: 0800 988 8133 Advert page 7 OP D

KEAL VIEW Toynton All Saints, Near Spilsby PE23 5AETel: 01790 754926 PD LDA YA

MANOR CARE CENTRE Fen Road, East Kirkby, Spilsby PE23 4DBTel: 01790 763381 Advert inside front cover OP D MH

MEADOWS COURT CARE HOME ●

West End, Hogsthorpe PE24 5PA Tel: 01754 872302 OP D MH

MEADOWS SANDS CARE HOME ●98 South Parade, Skegness PE25 3HRTel: 01754 762712 OP D

MELODY LODGE West Keal Hall, Hall Lane, West Keal, Spilsby PE23 4BJTel: 01790 752700 LDA

NOSS MAYO RESIDENTIAL HOME 2 High Street, Burgh Le Marsh, Skegness PE24 5DYTel: 01754 810729 OP D

OLD HALL RESIDENTIAL CARE HOME, THE Northorpe Road, Halton Holegate, Spilsby PE23 5NZ Tel: 01790 753503 OP D

ORBY HOUSEGunby Road, Orby PE23 5SWTel: 01754 811002 LDA YA

PALMS, THE 147 Drummond Road, Skegness PE25 3BTTel: 01754 768067 LDA

PHOENIX CARE CENTRE Ancaster Avenue, Chapel St Leonards, Skegness PE24 5SNTel: 01754 872645 OP D

PROSPECT HOUSE 14 Boston Road, Spilsby PE23 5HDTel: 01790 752531 LDA

RAYLEIGH HOUSE ●17 Derby Avenue, Skegness PE25 3DHTel: 01754 764382 Advert page 80 OP D

ROSSLYN41 Algitha Road, Skegness PE25 2AJTel: 01754 767106 LDA YA

SANDBECK HOUSE RESIDENTIAL HOME ●77-81 Sandbeck Avenue, Skegness, PE25 3JXTel: 01754 766585 OP

SCREMBY GRANGE Scremby, Near Spilsby PE23 5RWTel: 01754 890521 LDA

SEATHORNE COURT RESIDENTIAL HOMEWinthorpe Avenue, Winthorpe, Skegness PE25 1RWTel: 01754 765225 OP

ST ANDREWS DRIVE87 St Andrews Drive, Skegness PE25 1DLTel: 01754 898858 PD LDA SI YA

SYNE HILLS CARE HOME LTD ●Syne Avenue, Skegness PE25 3DJTel: 01754 764329 OP D LDA

VALE VIEWToynton All Saints, Near Spilsby PE23 5AETel: 01790 755504 LDA YA

WAINFLEET CARE CENTRE Advert inside front coverRumbold Lane, Wainfleet, Skegness PE24 4DSTel: 01754 881155 OP D PD MH YA

WELHAM HOUSE Hundleby Road, Spilsby PE23 5LPTel: 01790 752989 LDA YA

WESTCOTES RESIDENTIAL CARE HOME70 South Parade, Skegness PE25 3HPTel: 01754 610616 OP

WOODSIDE CARE HOME Lincoln Road, Skegness PE25 2EATel: 01754 768109 OP D PD

Skegness care homes continued


Service User Bands




The Old Hall in Billingborough is a beautiful Grade 2 Listed Manor House; built in 1632 and set in an acre of landscaped, walled gardens. The village of Billingborough offers a variety of shops including small convenience stores, a post office, hairdressers, village hall, two public houses, playing field, bowling green and a cricket/football ground. To the rear of our gardens is Spring Wells; a natural spring, surrounded by ornamental trees and inhabited by ducks and other waterfowl.

Short term residential care Long term residential care Respite Care Dementia Day Care provision Low to high dependency care needs met

“a home from home”The Old Hall

Email: [email protected] Visit: www.theoldhallcarehome.co.uk Tel: 01529 240 335 Billingborough, Sleaford, Lincolnshire NG34 0QA

ASHDENE CARE HOME ●89 Eastgate, Sleaford NG34 7EETel: 01529 304872 OP D PD LDA MH SI YA AD

BARN, THE ●Heath Farm, Heath Road, Ashby de la Launde LN4 3JDTel: 01526 322444 LDA

BYARDS KEEP Graylees, Sleaford NG34 8XTTel: 01529 488931 LDA YA

CHERRY TREE LODGE ●34 Station Road, Ruskington, Sleaford NG34 9DATel: 01526 830803 LDA

CHESTNUTS RETIREMENT HOME ●

Station Road, Ruskington NG34 9DETel: 01526 832174 OP

COTTAGE, THE ●Heath Farm, Heath Road, Ashby de la Launde LN4 3JD Tel: 01526 322444 LDA

CROFT, THE ●Heath Farm, Heath Road, Ashby de la Launde LN4 3JDTel: 01526 322444 LDA

FARMHOUSE, THE ●Heath Farm, Heath Road, Ashby de la Launde LN4 3JD Tel: 01526 322444 LDA

FIVE BELLS RESIDENTIAL CARE HOME ●28 Market Place, Folkingham, Sleaford NG34 0SFTel: 01529 497412 OP D PD

GREENACRES CARE HOME ●71 Cameron Street, Heckington, Sleaford NG34 9RPTel: 01529 460935 OP D PD MH

HOLT, THE ●Heath Farm, Heath Road, Ashby de la Launde LN4 3JDTel: 01526 322444 LDA

KIRK HOUSE ●2 Lincoln Road, Dorrington, Lincoln LN4 3PTTel: 01526 833569 LDA

LIMES CARE HOME, THE ●

Main Street, Scopwick, Lincoln LN4 3NW Tel: 01526 321748 OP D PD

OLD HALL, THE1 High Street, Billingborough, Sleaford NG34 0QATel: 01529 240335 Advert below OP

ORCHARD LODGEKirk House, 2 Lincoln Road, Dorrington, Lincoln LN4 3PT Tel: 07792 738804 LDA YA

PADDOCKS, THE ●Heath Farm, Heath Road, Ashby de la Launde LN4 3JDTel: 01526 322444 LDA

ROXHOLM HALL CARE CENTRERoxholm, Sleaford NG34 8ND Tel: 01526 832128 OP D MH

SUILLEAN HOUSE77 Sleaford Road, Heckington, Sleaford NG34 9QPTel: 01529 461066 LDA YA

VILLAGE FARM Newark Road, Norton Disney, Lincoln LN6 9JSTel: 01522 789354 LDA YA

YORK HOUSE 15 Waterside, Billinghay LN4 4BUTel: 01526 860378 OP D

Sleaford care homes

Sleaford


Service User Bands




ABBEYGATE REST HOME North Street, Crowland PE6 0EGTel: 01733 211429 OP

ABBEYGATE RETIREMENT HOME High Street, Moulton, Spalding PE12 6QBTel: 01406 373343 OP

ADDERLEY HOUSE RESIDENTIAL23 London Road, Long Sutton PE12 9EATel: 01406 364918 OP

ANTON HOUSE - CARE HOME LEARNING DISABILITIES ●11 Windmill Lane, Holbeach, Spalding PE12 7NXTel: 01406 426809 PD LDA YA

BANCROFT RESIDENTIAL HOME LTD, THE ●50 Market Street, Long Sutton, Spalding PE12 9DFTel: 01406 362734 OP D

BANK HOUSE CARE HOME Gosberton Bank, Gosberton, Spalding PE11 4PBTel: 01775 840297 OP D

BAY LODGE36 Fen Road, Holbeach PE12 8QATel: 01406 424197 LDA YA

BELISANA ROAD, 1414 Belisana Road, Spalding PE11 3FUTel: 01775 720551 LDA YA

BRUN LEA CARE ●21 Surfleet Road, Pinchbeck, Spalding PE11 3XYTel: 01775 680576 Advert below OP D

BUNGALOW RETIREMENT HOME, THE 156 Park Road, Spalding PE11 1QZTel: 01775 724995 OP D

Spalding care homes

Spalding

Brun Lea Care

Telephone: 01775 680576 Email: [email protected]

21 Surfleet Road, Spalding, Lincolnshire PE11 3XY

Dementia Specialist Long Term & Respite Care

www.brunleacare.co.uk

Special diets catered for 24 hour care by well trained staff Visitors always welcome Nurse call system in every room Hairdresser and chiropodist

Daily newspapers Lincolnshire County Council registered Compliant with CQC Inspections 5 star LCC Kitchen Inspection Award

01775 840581

NURSING AND RESIDENTIAL HOME

Residential, Convalescent, Palliative and Terminal Care

Daycare - come and join us for the day. We can collect and return you home. Enjoy a home cooked 2 course hot lunch. Participate in our daily activities, from crafts to quizzes, something for everyone.Daycare from Monday to Friday, 10 am to 3 pm. Bathing facilities also available. Pre-bookable Respite Room - Our spacious respite room can be booked in advance from 1 night to 2 weeks or more.For further information on any of the above please call and ask for Sandra.

G osberton House Care Home

Westhorpe Road, Gosberton, Spalding, Lincolnshire PE11 4EW [email protected] • www.gosbertonhouse.co.uk

ASHFIELD LODGE Ashfield Road, Sleaford NG34 7DZTel: 01529 307330 OP D MH

BLAIR HOUSE Skirth Road, Billinghay LN4 4AYTel: 01526 860432 OP LDA YA

MARTIN HALL NURSING HOME ●High Street, Martin-by-Timberland, Lincoln LN4 3QYTel: 01526 378251 OP D MH

OAKDENE CARE HOME ●4 Eastgate, Sleaford, Lincolnshire NG34 7DJTel: 01529 415253 OP

ST ANDREW’S NURSING AND CARE HOME Main Street, Ewerby, Sleaford NG34 9PLTel: 01529 460286 OP D

Sleaford care homes with nursing

Feel right at homewith Barchester care homes

www.barchester.com

If you'd like to take a look around –or just need a bit of friendly advice –

your local Barchester care home will be happy to help.

At Barchester, we pride ourselves on independence, dignity and choice for the individuals we support. We look after people with a wide variety of needs.

Our compassionate and caring staff make sure that everyone is treated as an individual and they have comfort, security and the best quality of life.

We have a range of services to suit all care needs, including: Nursing care • Residential care • Dementia care • Respite care

Call to book your Respite Break with us now

Braeburn Lodge Deeping St James, PE6 8GP

Tel: 01778 752 507

Newton HouseGrantham, NG31 8AFTel: 01476 452 380

Tennyson WharfBurton Waters, Lincoln, LN1 2ZD

Tel: 01522 849 201

Wood GrangeWest Road, Bourne, PE10 9TU

Tel: 01778 752 570

Chater LodgeKetton, Stamford, PE9 3TJ

Tel: 01780 778 825

Tixover HouseTixover, Rutland, PE9 3QN

Tel: 01780 778 588


Service User Bands




CAPRICORN COTTAGE88 Eastgate, Fleet, Holbeach, Spalding PE12 8NDTel: 01406 425067 OP D LDA

CEDAR HOUSEOff Pinchbeck Road, Spalding PE11 1QFTel: 01775 711375 PD LDA SI YA

FIELD HOUSE Fleet Hargate, Holbeach, Spalding PE12 8LLTel: 01406 423257 OP D

GENESIS RESIDENTIAL HOME ●2 Station Street, Donington, Spalding PE11 4UQ Tel: 01775 820431 MH

KIMBERLEY CARE HOME23 London Road, Long Sutton, Spalding PE12 9EATel: 01406 364309 OP D

MAYFIELD RESIDENTIAL HOME Fleet Street, Holbeach, Spalding PE12 7AG Tel: 01406 426063 OP D

NENE LODGE RETIREMENT HOME ●224 Bridge Road, Sutton Bridge, Spalding PE12 9SGTel: 01406 351000 OP

NUTTEN STOVEN RESIDENTIAL HOME81 Boston Road, Holbeach PE12 8AATel: 01406 424941 OP

PATCHETT LODGE (OSJCT) ●Stukeley Road, Holbeach PE12 7LJTel: 0800 988 8133 Advert page 7 OP

SENSE - CHURCH STREET, 38Pinchbeck, Spalding PE11 3UBTel: 01775 711103 LDA SI

SENSE - JOHNSON AVENUE, 21A & 21BSpalding PE11 2QETel: 01775 767472 LDA SI

SENSE - WATER GATE, 18 Quadring, Spalding PE11 4PYTel: 01775 821957 PD LDA SI

SOUTHERNWOOD HOUSE 20 Matmore Gate, Spalding PE11 2PNTel: 01775 760563 Advert page 10 OP D PD YA

SOUTHFIELD HOUSE (OSJCT) ●Woolram Wygate, Spalding PE11 1PSTel: 0800 988 8133 Advert page 7 OP D

ST JOHN’S CARE HOME 66 Hawthorn Bank, Spalding PE11 1JQ Tel: 0843 506 9452 Advert page 20 OP D

STONEHAVEN 117 Main Road, Quadring, Spalding PE11 4PJTel: 01775 820885 OP D

Spalding care homes continued

ASHWOOD NURSING HOME 43 Spalding Common, Spalding PE11 3AUTel: 0843 506 9452 Advert page 20 OP PD

BEECH LODGE NURSING HOME Frogs Abbey Gate, Holbeach, Spalding PE12 8QJTel: 0843 506 9452 Advert page 20 OP D

CEDAR FALLS CARE HOME ●Little London Road, Spalding PE11 2UA Tel: 01775 713233 Advert inside back cover OP D PD YA

GOSBERTON HOUSE NURSING HOME ●11 Westhorpe Road, Gosberton, Spalding PE11 4EWTel: 01775 840581 Advert page 83 OP PD YA

HOLBEACH AND EAST ELLOE HOSPITAL TRUST ●Boston Road North, Holbeach, Spalding PE12 8AQ Tel: 01406 422283 OP PD

HOVENDEN - CARE HOME WITH NURSING PHYSICAL DISABILITIES ●Lowgate, Fleet, Spalding PE12 8LPTel: 01406 423037 PD YA

Spalding care homes with nursing


Service User Bands




Stamford care homes

BRACEBOROUGH HALL RETIREMENT HOME ●Church Lane, Braceborough, Stamford PE9 4NTTel: 01778 560649 OP

CHEVINGTON HOUSE ●36 North Road, Bourne PE10 9ASTel: 01778 421821 Advert page 10 OP

DIGBY COURT (OSJCT) ●Christopher’s Lane, Bourne PE10 9AZ Tel: 0800 988 8133 Advert page 7 OP PD

LAURELS, THE ● 45 High Street, Market Deeping, Peterborough PE6 8ED Tel: 01778 344414 OP D PD

QU’APPELLE CARE HOMEHarrington Street, Bourne PE10 9HATel: 01778 422932 OP D PD SI

SENSE - BLACK PRINCE AVENUE, 92Market Deeping, Peterborough PE6 8LUTel: 01778 344215 LDA SI

SENSE - BRAMLEY ROAD, 36Market Deeping, Peterborough PE6 8JGTel: 01778 348125 LDA SI

SENSE - BROADGATE LANE, 32A Deeping St James, Peterborough PE6 8NWTel: 01778 380522 LDA SI

SENSE - HORSEGATE, 25Deeping St James, Peterborough PE6 8ENTel: 01778 347037 LDA SI

SENSE - MANOR COURT72 Church Street, Market Deeping PE6 8AL Tel: 01778 343617 LDA SI

SENSE - MANOR HOUSE, THE72 Church Street, Market Deeping PE6 8ALTel: 01778 343768 LDA SI

TALLINGTON CARE HOME Main Road, Tallington, Stamford PE9 4RPTel: 0843 506 9452 Advert page 20 OP D

TOWNGATE EAST, 20Market Deeping, Peterborough PE6 8DRTel: 01778 342091 OP D PD LDA MH SI YA

WHITEFRIARS (OSJCT) ●St. George’s Avenue, Stamford PE9 1UFTel: 0800 988 8133 Advert page 7 OP D

WILLOWS, THE 74 Station Street, Rippingale, Bourne PE10 0SXTel: 01778 440773 OP D

YEW TREE RESIDENTIAL CARE HOME ●60 Main Road, Dowsby, Bourne PE10 0TLTel: 01778 440247 OP D

Stamford

ABBEY COURT CARE HOMEFalcon Way, Bourne, Peterborough PE10 0GTTel: 01778 391390 OP

BRAEBURN LODGEBraeburn Road, Deeping St James, Peterborough PE6 8GPTel: 01778 752507 Advert page 84 OP D PD SI YA

CEDARS, THE ●Church Walk, South Street, Bourne PE10 9UQTel: 01778 421555 OP D PD

HOLLAND HOUSE NURSING HOME 35 Church Street, Market Deeping, Peterborough PE6 8ANTel: 0843 506 9452 Advert page 20 OP D

Stamford care homes with nursing

PRIORY COURT Priory Road, Stamford PE9 2EU Tel: 01780 766130 Advert page 40 OP D PD SI YA

RED HOUSE, THE11 Emlyns Street, Stamford PE9 1QPTel: 0843 506 9452 Advert page 20 OP D

WOOD GRANGE Westminster Lane, West Road, Bourne PE10 9TUTel: 01778 752570 Advert page 84 OP D PD MH YA


Index Advertisers are in bold

AAbbey Court Care Home 86

Abbeygate Rest Home 83

Abbeygate Retirement Home 83

Action for Children Disability Lincolnshire 31

Action HomeCare 31

Adderley House 37

Adderley House Ltd 37

Adderley House Residential 83

Adults Supporting Adults 37

Age UK Boston & South Holland 37

Age UK Kesteven 37

Age UK Lincoln 31, 37Age UK Spalding District 37Alderson House 75

Allied Healthcare 31Grantham 31Lincoln 31Spalding 31

Allways Care Community Support Agency 31

Altham Court Residential and Nursing Home 73

Ambassador Homecare Limited 31

Amber Care 31

An Caladh House 72

An Darach Care 31

An Darach House 79

Anglia Community Support Ltd 31

Anton House - Care Home Learning Disabilities 83

Apple Trees Care & Reablement Centre 70

Ashby Court 80

Ashdene Care Home 82

Ashfield Lodge 83

Ashley Court 72

Ashridge 37, 65

Ashtree House 37, 75Ashwood Nursing Home 85Aspen Lodge Care Home 80, 81Autism Care

Community Services 31

Avery Lodge 70

Ayrshire House 70

BBancroft Residential

Home Ltd, The 83Bank House Care Home 83Barn, The 82Bassingham Care Centre 79Bay Lodge 83Beckfield House

Residential Home 79Beckside (OSJCT) 79Beech Lodge - Mablethorpe 80Beech Lodge Nursing Home 85Beeches, The 31, 75Belisana Road, 14 83Belton Lodge Nursing Home 70Belvoir Home Care Home 70Bernadette House 37, 72Birchwood Retirement Home 70Blair House 37, 83Blenheim Care Centres 37, 69Bluebird Care Lincoln 31Bluebird Care (Peterborough &

Rutland) 31Blythe House 77Blyton Court 69Boulevard House 75Boultham Park 31Boultham Park House

(OSJCT) 37, 72Bourne (Mencap Housing

and Support) 31Braceborough Hall

Retirement Home 86Braeburn Lodge 86Brambles 77Bramhall 37, 71Brantley Manor Care Home 37, 72Broughton House and College 79Brun Lea Care 83BSpoke Social Care 31Bungalow Retirement Home, The 83Bunkers Hill Care Home 73Butterfield Centre (Age UK), The 37Butterflies Care &

Support Ltd 31Byards Keep 82

Byron House 80

CCanwick Court Care Centre 72Capricorn Cottage 37, 85Care 4 U Services Ltd 31Care at Your Home 31Care First 31Care for All 37Care UK Homecare

Limited Lincoln 31Carewatch (Lincoln) 31Castlegate House

Residential Home 70Cathedral Nursing Home 73Caythorpe Residential

Home 37, 70Cedar Falls Care Home 85Cedar House 85Cedars, The 86Charisma Services 31Cherry Tree Lodge 82Cherry Tree Lodge Nursing Home 73Chesterfield House 79Chestnut House 67Chestnuts Retirement Home 82Chevington House 86Cheyne House Care Home 69Chimneys Care Home, The 75Clarence House and The Granary 71Clarriots Home Care Ltd 31Community Options 33Community Support Services 33Cottage, The 82 Cottage Residential

Home, The 37, 79Cottage Specialist

Residential Service, The 77Courtlands Lodge 79Craegmoor Supporting You in

Lincolnshire 33Cree Centre (Grantham & District

Mencap) 37Croft, The 82

DDesboro House 80Digby Court (OSJCT) 37, 86


Index continued Advertisers are in bold

Direct Personnel Agency Ltd 33Doulton Court Care Home 75, 76Drovers Call Care Home 37, 69Dunsford 80

EEagle Nursing Home 79Eastholme Care Home 73Eastwood Lodge 71Eccleshare Court Care

Home 1-39 (LACE) 73Eccleshare Court Care

Home 40-64 (LACE) 73Eliot House 69Elms Care Home, The 75, 76Elmwood House Nursing Home 65Eresby Hall (OSJCT) 37, 81Ermine House (OSJCT) 37, 72

FFairview Farm 70Farmhouse, The 82Ferndene Care Home 69Field House 37, 85Fir Close 75Firstpoint Homecare 33Five Bells Residential Care Home 37, 82FocusAbility Support and

Care Services 33For You Healthcare Limited 33Forget Me Not Day Centre 37Fosse House (OSJCT) 72Fotherby House 37, 75Fountains Care Centre, The 76Foxby Court (OSJCT) 37, 67Foxby Hill Care Home 37, 69Frampton House Residential

Care Home 65

GGables Manor 69Gables, The 75Gardens Residential Home, The 65Genesis Residential Home 85Georgians (Boston) Ltd, The 65Gilder Care Ltd 33Glebe House 77

Glengarriff House Nursing Home 78Gosberton House Nursing Home 85Greenacres Care Home 38, 77, 82Greetwell House Nursing Home 73Gregory House (OSJCT) 70Grosvenor Hall Care Home 74Grosvenor House

Care Home 33, 38, 67, 69Grove, The 38Grove Care Centre, The 72Grove Residential Care Home, The 71

HH2H Care Service 33Hadleigh Care 38Hales Group Ltd 33Harrowby Lodge Nursing Home 70Harrow Street 70Hartsholme House (OSJCT) 38, 72Harvest House Nursing Home 74Haven Care Home, The 79Hawthorns, The 77Healthlinc Apartments 74Heatherlea House

Residential Care Home 71Heath Farm 38Helping Hand 33Hill House Care Home 78Holbeach and East Elloe

Hospital Trust 85Holland House Nursing Home 38, 86Hollies, The 77Holly Tree Lodge Care Home 69Holmleigh Care Home 38, 79Holt, The 82Homecare Helpline 33Home from Home Care

Services Ltd 33Home Instead Senior Care 33Homer Lodge Care Centre 74Housing and Support

Solutions – Lincoln 33Housing & Care 21 33Housing & Care 21-Elizabeth Court 33Hovenden - Care Home with

Nursing Physical Disabilities 85Howards Court 33Howson Care Centre 69

Hunters Creek Care Home 65

KKeal View 81

Keb House 38

Kimberley Care Home 85

Kings Court Nursing Home 70Kingsway Clayton House

Residential Care Home 67

Kirk House 82

Kirk House Home from Home Care 38

LLaughton Croft Care Home

with Nursing 69

Laurels, The (Lincoln) 33, 72

Laurels, The (Stamford) 86

Laurels Nursing Home, The 38, 78

Libertas 33

Libra Lodge 33

Limes Care Home, The 82

Lincolnshire Domiciliary Care Branch 33

Lindum Park House Care Home 72

Link House 75

Linkage Community Trust 38

Little Brocklesby Home Care 33

Little Brocklesby House 3 8, 77

Livingstone Court 75

MMadeira House 76

Manor, The 67

Manor Care Centre 38, 81Manor Gate Care Home 38, 65

Manor Nursing Home, The 69

Martin Hall Nursing Home 83

Mayfield Residential Home 85

Meadows Court Care Home 81

Meadows Edge Care Home 65Meadows Homecare Services 33

Meadows Sands Care Home 38, 81

Mears Care 33

Melody Lodge 81

Middlefield House Nursing Home 69

Middlegate Lodge 77



MiHomecare 33Millfield House 70Minstrels Residential Home, The 65Miramar Nursing Home 76Monson Retirement Home 38, 73

NNamron Care Provider Ltd 34Navigation Support &

Care Services Ltd 34, 38Neale Court Care Home (LACE) 79Nene Lodge Retirement Home 85Netherlands 71Nettleton Manor Care Home 78Newark and Sherwood Day

Services, Newark Site 38Newhaven Residential Home 38, 75Newton House 70Nightingale House Care Centre 71North Hykeham Day Centre 38North Warren House 34, 38, 67Noss Mayo Residential Home 81Nutten Stoven Residential Home 85

OOakdene Care Home 83Oak Lodge 75Old Hall, The (Fiskerton) 77Old Hall, The (Sleaford) 82Old Hall Residential Care

Home, The 38, 81Old Rectory, The 38, 65, 67One to One Homecare

(UK) Limited 34Orby House 81Orchard House Care Home 38, 76Orchard Lodge 82

PPaddocks, The 82Palms, The 81Patchett Lodge (OSJCT) 38, 85Phoenix Care Centre 38, 81Poplars, The (OSJCT) 38, 77Prestige Nursing (Sleaford) 34Priory Court 86Prospect House 81

Purely Care 34

QQu’Appelle Care Home 38, 86

RRalphland Care Home 65Ralphland Homecare 34Rayleigh House 81Reach Day Centre 38Red House, The 86Redcote House Residential

Care Home 73Redcote Residential Home 67Ridgeway Care Centre 73Ridlington Day Centre 38Riverside 75Roman Wharf Nursing Home 74Rosslyn 81Rowans, The 75Roxholm Hall Care Centre 82Ruckland Court Care

Home (LACE) 73Russell Green Care Home 34, 71

SSandbeck House

Residential Home 81Sandpiper Care Home 76Saxilby House 77Scorer Street, 122 73Scremby Grange 81Seacroft Court Nursing Home 81Seathorne Court Residential Home 81Seaton House 75Sense - Black Prince Avenue, 92 86Sense - Bramley Road, 36 86Sense - Broadgate Lane, 32a 86Sense - Church Street, 38 85Sense - Horsegate, 25 86Sense - Johnson

Avenue, 21a & 21b 85Sense - Manor Court 86Sense - Manor House, The 86Sense - Monks Dyke Road, 54 75Sense - Monks Dyke Road, 56 75Sense - Old Mill Park, 25 75

Sense - Water Gate, 18 85Sense East -

The Hammond Centre 39Sevacare 34Sharon Brinkman Care

Services Ltd 34Skegness Day Centre 39Skirbeck Court (OSJCT) 39, 65South Farm Residential Home 75South Wold Nursing Home 71Southernwood House 85Southfield House (OSJCT) 85St Andrews Drive 81St Andrew’s Nursing

and Care Home 83St Claire’s Nursing Home 74St Edmund’s Nursing Home 70St John’s Care Home 85St John’s Nursing Home 65St Luke’s Nursing Home 78St Michael’s 79St Oggs 67St Paul’s Care Home 79Stewton House 76Stonehaven 85Stones Place 73Suillean House 82Summerfield Rest Home 39, 76Sunny View Home Care 34Sunnyview 39Sutton Lodge Home Support 34Sutton Lodge Nursing

& Residential Care Home 76Swallow Lodge 73Swallowdale 76Sycamores, The 76Syne Hills Care home LTD 81

TTallington Care Home 86Tamar House 73Tanglewood Care Home 71Tennyson Wharf 78Thera East 34Thera East Anglia 34Thera East midlands 34Thera North 34Thera South Midlands 34



Care Choices Limited has taken every care to ensure that the information contained in this Directory is accurate. The company cannot accept responsibility for any errors or omissions or if a home varies from the facilities listed either in an advertisement or the indices. Care Choices Limited does not endorse or support any particular institution included in the Directory. © 2015 Care Choices Limited. Care Choices Limited

reserves all rights in the titles Care Choices and HOMES Directories and their design. Care Choices™ is a trademark of Care Choices Limited. ISBN 978-1-910362-52-5Ref. No: 4001/Lincolnshire7/0715. Reproduction of any part of this publication in any form without the written permission of Care Choices Limited is prohibited. This publication is available free of charge from Lincolnshire County Council.Published by: Care Choices Limited, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770. Publisher: Robert Chamberlain. Director of Sales: David Werthmann. Head of Editorial: Emma Morriss. Editor: Angharad Jenkins. Assistant Editor: Emma Cooper.Regional Team Manager: Russell Marsh. National Sales Manager: Paul Leahy. Senior Sales Executives: Debbie Feetham, Elaine Green, Vanessa Ryder.Director of Creative Operations: Lisa Werthmann. Assistant Production Manager: Jamie Harvey. Designer: Holly Cornell. Creative Artworkers: Gemma Barker, Kathryn Regan. Distribution: David Mulry.

Thera South West 34

Thera Trust 39

Thera west 34

Thorpe Hall (Sue Ryder) 39

Tigh Allene 73

Tigh Bruadair 67

Toray Pines Care Home 71Town and Country Care 34

Towngate East, 20 34, 86

Trust Headquarters 34

VVale View 81

Vauxhall Court Care Home 65

Victoria House Residential Home 76

Village Farm 82

Voyage 1 Limited 34

WWainfleet Care Centre 81Walnut Care at Home 34

Waterloo House 77

Waverley 76

Welbourn Hall Nursing Home 79

Welbourn Manor Care Centre 79

Welham House 81Wellbeing Home Care 34West Dean Care Home 73Westcotes Residential Care Home 81Westerley Residential Care

Home for the Elderly 71Westfield Nursing Home 65Whitefriars (OSJCT) 39, 86White Gables 79White Gables Care Home 39, 65

Willan House 39, 77Willoughby Grange Care Home 65Willoughby House 76Willows, The 39, 86Willow Court 39, 74Wispington House 39, 67Witham Valley Care Group DCA 34Wolds Care Centre, The 76Wood Grange 86Woodlands Court Care Home 65Woodside Care Home 81Woodview 79Wyngate Residential Care Home 39, 76

YYew Tree Residential Care Home 86York House 82

Other advertisers

Ashlea Court Care Home 77Avery Healthcare 40Barchester 84Beech House 80Bupa 74Care Choices Website 63, 67, 78Care Select 21, 30Chater Lodge 84Clarence House Care Centre Inside front coverCountry Court Care 20Country Support Ltd 30Eastwood House Care Centre Inside front cover

Four Seasons 80Halcyon Care Inside front coverLace Housing with Care 5Lincolnshire County Council Outside back coverLincolnshire Wellbeing Service 18, 19My Care 78Orders of St John Care Trust, The 7Tanglewood Care Homes Inside back coverTanglewood Village at Cedar Falls Inside back coverTixover House 84Wellbeing Care Group 10Winnie Care 77

Ways we can help...You don’t have to be online at home to benefit – you can also access our website free of charge from your local library. If you would like more advice, contact the Adult Care Team on 01522 782155 from 8am to 6pm, Monday to Friday (except on public holidays).

In an emergency (out of these hours) phone the Emergency Duty Team on 01522 782333.

How to get in touch

Choices for you

Choices for someone else

General information

www.lincolnshire.gov.uk/mychoicemycare

Visit Lincolnshire County Council’s online information service

Lincolnshire Care Services Directory 2015/16

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