Tameside Care Services Directory 2014 www.tameside.gov.uk www.carechoices.co.uk The comprehensive guide to choosing and paying for care • Home support • Care homes • Specialist care • Useful contacts Also available electronically at www.carechoices.co.uk and in spoken word through Browsealoud in association with
The comprehensive guide to choosing and paying for care, including information on home support, care homes, specialist care and much more. To order a free hard copy of this publication please call Care Choices on 0800 3892077
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TamesideCare Services Directory 2014
www.tameside.gov.ukwww.carechoices.co.uk
The comprehensive guide to
choosing and paying for care
• Home support • Care homes • Specialist care • Useful contacts
Also available electronically at www.carechoices.co.uk
and in spoken word through Browsealoud
in association with
providing Nursing, Residential and Dementia Care set in an idyllic mix of beautifully landscaped gardens and leafy English woodland.
The setting, the friendly atmosphere and the sheer standards of care will strike you immediately.
Delivering care resulting from many years of experience and research, we have gained an enviable reputation and countless highly satisfi ed clients.
We fi rmly believe that we offer the fi nest care and facilities in Tameside.
is situated off Boyds Walk, Dukinfi eld, SK16 4TX. For more information call or visit the website at
is situated at 90, Manchester Road, Audenshaw, M34 5GB. For more information call or visit the website at
The Lakes Care Centre is
committed to improving
care for residents as they
near the end of their lives
and as such have been
awarded The Gold
Standard Framework (GSF).
Alternative formats This Directory is available electronically at www.carechoices.co.uk. There is also a Browsealoud option for those requiring the information in the spoken word.
Contents
3
All the listings in this publication of care homes, care homes with nursing and home care providers are
supplied by the Care Quality Commission (CQC) and neither Tameside Metropolitan Borough Council nor
Care Choices can be held liable for any errors or omissions. The information contained in this Directory was
correct at the time of going to print. The inclusion of advertisements for homes and agencies in this Directory
does not act as an endorsement or recommendation by Tameside Metropolitan Borough Council.
Introduction from Tameside
Metropolitan Borough Council 3
Looking for care or support? 4
Eligibility 4
Assessment 4
Planning your support 5
Direct Payments 6
What support is available? 6
Care at home 6
Community Response Service 6
Everyday life at home 7
Getting out and about 7
Dementia care 7
Leaving hospital 8
Residential care homes 8
Care homes 8
Care homes checklist 9
Paying for your care 10
This Directory’s helpline 10
Home care providers 13
Care homes/care homes with nursing listings 14
Index 17
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Introduction from Tameside Metropolitan Borough Council
Tameside Council is one of a number of organisations
within Tameside, that offers a vast array of services
that are designed to help and support people within
the borough to remain as independent as possible
within their own homes for as long as they can safely
do so. The Council’s Adult Services offer a number of
services that are focussed on preventing people from
becoming dependent on others for their care and
support needs. Services such as Health and Wellbeing,
assistive technology and reablement all help people to
feel supported and safe at home and when needed other
services such as home care and residential care can also
be provided.
Adult Services focuses on reducing people’s need
for care and support through a preventative, enabling
approach where people are supported to be as
independent as they can be. Our services are set up to
ensure that people are encouraged to maximise self-
reliance and to enable people to learn or relearn skills in
order to remain as active as possible. Adult Services is also
working with other partners including the independent
and voluntary sectors to ensure that services are more
joined up and integrated to reduce any confusion or
duplication of services for users and their families.
The aim of this Directory is to provide Tameside
residents with details of services which are locally
available to meet their social care needs such as extra
care housing and domiciliary care as well as services
for people who need more intensive 24 hour care in a
residential or nursing home environment.
We want to make sure that the process of accessing
care services is as straightforward as possible and is easily
understood.
Tameside Metropolitan Borough Council
Council Offices, Wellington Road, Ashton under Lyne OL6 6DL
Telephone: 0161 342 2400 Fax: 0161 342 2460
Web: www.tameside.gov.uk
The offices are open Monday to Wednesday 8.30am
to 5.00pm; Thursdays 8.30am to 4.30pm and Fridays
8.30am to 4.00pm.
Outside of working hours we have an emergency
only service that can be accessed by phoning
0161 342 2222.
Further details are also available from the Tameside
Depending upon the information that you give us, we
will decide with you what the best course of action will
be and inform you what will happen next.
Tameside Adult Services aims to help you live
independently in your home for as long as possible. To
help you achieve this and to decide whether you are
eligible for services we will ask you questions about your
circumstances and the things you need to maintain your
independence – this is called an ‘assessment’.
Everyone is entitled to a free Community Care
Assessment. The assessment determines what care and
support needs you have and whether they can be met by
Adult Services or elsewhere.
If it is determined that you are not eligible for support
from Adult Services, we will aim to help you find other
ways of meeting your needs by redirecting you to other
If you have a long term health condition or disability and
are finding it difficult to cope with everyday living tasks,
then you may need some additional support to help
you. It might be easy to identify the care and support
you need, or you may need some help to do this. You
should speak with people who know you well to see what
support they think you need – they may notice areas
where you need help that you hadn’t thought about.
Once you’ve thought about the areas you need help
with, there are lots of ways to find that support. You can
use this Directory and the free, independent helpline
(call 0800 389 2077), or speak to other people who have
help and support currently, and you can also contact
the Council’s Health and Wellbeing Service based at the
Tameside Carers Centre on 0161 342 3344.
Sometimes, however, the care and support you need
will be more complex. This is when we may be able to
help you. However, we will need to check whether you’re
eligible for a service by assessing your care needs and
finances.
Eligibility
Tameside Council has to use the resources it has available
in a fair and equitable way to help people with the
greatest needs. We do this by using guidance called The
Fair Access to Care Services (FACS) criteria. Care managers
use the criteria to make sure that they treat everyone fairly
and that people who meet the criteria for help receive the
appropriate level of care and support.
Tameside Council’s eligibility criteria are based on the
legal requirements set down in Government guidance.
We currently provide services for people who fall within
the ‘critical’ and ‘substantial’ categories of the FACS criteria.
However even if you do not meet the eligibility criteria
we will advise you on a range of services that may be able
to meet your needs and signpost you to our Wellbeing
Advisers based at the Carers Centre who will be able to
offer you more help and advice.
Tameside Health and Wellbeing Service based at the
Carers Centre in Ashton Under Lyne provides an early
intervention service as a means of providing adults in
Tameside who do not meet the FACS eligibility criteria for
social care services with access to high quality support
and information when they need it. Our Wellbeing
Advisers are able to offer an Early Intervention Assessment
(EIA), which identifies the level of support required by an
individual. Our Wellbeing Advisers have an awareness of,
and access to, a wide range of information on community-
based services, and following an EIA and a co-produced
support plan, are able to signpost individuals to the
appropriate services.
Our Wellbeing Advisers support adults and carers to
access services across a range of settings with assessments
being available at a variety of locations across the borough
throughout the course of the week. Our assessments focus
on what the individual wants to achieve to help them
maintain their independence or continue in their caring
role.
Our Wellbeing Advisers also work with carers to provide
them with the opportunity to access high quality support
and information when they need it, the Carers Centre
carries or has access to a wide range of information and
is able to signpost or refer carers to appropriate services.
The team supports carers to undertake their caring role by
offering information, advice, support, advocacy and access
to a variety of breaks.
Assessment
5
Assessment continued
Planning your support
organisations, by helping you to maximise your own
resources or by simply offering help and advice.
The Assessment begins by asking a number of
questions about you, your family support and your life. It
will include discussing your:
• health – including mental health, physical disability,
sensory impairments, for example your eyesight and
hearing and mobility, such as how far you can walk,
can you manage the stairs to get to bed;
• personal care or activities of daily living, home
environment and where you live;
• social support and relationships including if you have
someone who helps care for you;
• involvement in work, education and learning; and
• general wellbeing (including being safe from neglect or
harm).
If you have a carer they will also be offered an assessment
of their needs.
We often need to take advice from health professionals.
If you have other people involved in your care and
support for example, your doctor, district nurse or
occupational therapist, we will talk to them to gain a
complete understanding of your needs.
During the course of your assessment, it may be
determined that in order to understand your needs
better we will require you to have a short period of home
care reablement which is a Council service that tries to
keep people as independent as possible by supporting
them with everyday tasks such as getting dressed, food
preparation, having a bath or shower etc. Reablement is
used as part of the assessment process so that we can be
clear what your on-going need for support actually is and
what the best way of meeting your needs will be.
Once your assessment has been completed you will be
asked to agree to the details contained within it and once
you have agreed, we can then discuss with you the types
of care and support that are available to help you.
Services come in many different shapes and sizes. Some
will suit you more than others and there may be more on
offer than you expect.
Social care services are not simply split between home
care and residential care. There are lots of other services
available in the community in which you live such as
sheltered housing or extra care housing. These can help
you stay as independent as possible, with additional
support available when you need it.
Help within your home is also available and may
include the use of new technologies such as a pendant
alarm or other devices designed to keep people safe
including falls detectors, intruder alarms, flood, gas or
smoke detectors.
Other help may include additional equipment or
adaptations within your home to make life as easy and
comfortable as possible.
In agreeing a support plan with you we will look at
the needs that have been identified in your assessment
and then discuss with you what services are available to
help you meet your needs. We will agree how much it
will cost to provide the care identified and this is known
as your personal budget. You can decide how to spend
your personal budget but it does need to be spent on
meeting your needs and achieving the desired outcomes
for making you as independent as possible.
6
Direct Payments
Once your support plan and personal budget has been
agreed with you, you will be offered the opportunity to
take the budget as a cash payment known as a Direct
Payment. This is a sum of money paid to you either as a
one off payment or regular monthly payment that has
been identified as sufficient to buy the help and support
required to meet your assessed needs and outcomes.
You can choose to spend your Direct Payment as you like,
however there are some rules and conditions that you
will be expected to follow which will be explained to you
when you are considering your options.
You may not want to consider taking a Direct Payment
at the start of your support being planned and delivered,
however you can decide at any time to take a Direct
Payment for some or all of your assessed personal budget.
People who decide to take a Direct Payment can
choose to employ their own care worker(s) known as
Personal Assistants (PA) or contract with a care agency.
Some people may not be able to take the responsibility
of managing their own personal budget and if you
would require on-going support there are ways that this
can be arranged. This will be explained to you if you are
considering a Direct Payment.
If you are finding it difficult to manage at home, family
and friends may be able to help. Alternatively you may
want to consider using the services of a home care
provider who employ care assistants to provide help
and support in your own home. They can assist with
personal care such as bathing, washing and dressing as
well as other aspects of daily living. They will be trained
in personal care and safety procedures, moving and
handling and hygiene, and some providers employ
What support is available?Care at home
registered nurses.
All home care providers are registered with the Care
Quality Commission (CQC) who inspect them against
the national essential standards of quality and safety.
For further information on the Care Quality Commission,
please see their website www.cqc.org.uk.
A comprehensive list of home care providers operating
in Tameside starts on page 13.
The Community Response Service (CRS) provides peace
of mind for people who feel at risk in their own homes.
It gives you freedom to live your life independently
knowing that you can obtain assistance when you need it
within your own home.
There are many reasons why people need support,
from ill health to fear of crime. The Community Alarm
Service operates all year round, 24 hours a day. Your call is
answered in seconds by an experienced operator who will
be able to get the appropriate help and support to you
whether that be a relative or neighbour, the emergency
services or a member of the community response team.
We are adding new pieces of technology equipment
to our alarm system all the time and these include
falls detectors, monitored smoke alarms, flood and gas
detectors as well as more specialist equipment that can
assist with medication dispensing, detecting epileptic
seizures, as well as other conditions.
We also have a system called ’Just Checking‘ which
is usually used for a short time to find out how safe
Community Response Service
someone is in their own home and work out how much
support they need. The system is a set of movement
detectors that monitor a person’s movements and
routines. It is particularly useful for people with dementia
or other learning or memory impairment to ascertain the
levels of risk that people are able to take.
7
Everyday life at home
Most people want to remain as independent as possible
for as long as possible. You might get help from your
family and friends with certain tasks such as shopping or
cleaning but with the right equipment you may be able
to do more for yourself than you thought.
There are lots of different pieces of equipment that
can make big differences to your life. Simply raising
your armchair onto special riser blocks means that you
will be able to get up out of your chair easier. A helping
hand grabber will enable you to pick things up without
bending down. If you have difficulties plugging things in
or out or opening jars there are pieces of equipment that
can help you.
If you have hearing difficulties then flashing lights can
be added to your doorbell or smoke alarm and amplifiers
can be added to your telephone and television.
In the kitchen again there are pieces of equipment
designed to make your life easier such as electric can
openers, kettle tippers, easy grip peelers and graters.
Help and advice is available to ensure you are directed
to the best pieces of equipment to meet your needs and
where you can get them from.
Getting out and about
You may be finding it difficult to walk and often walking
sticks or walking frames can provide the extra support
that’s needed to get around the house and also get out
and about within your neighbourhood and community.
If you need more support a wheelchair or mobility
scooter may be the answer. You need to consider where
you would store them and how you would be able to
charge a scooter but advice about the best equipment for
your needs and where to get it from is available. Contact
the Wheelchair Centre, 229 Droylsden Road, Audenshaw,
Tameside M34 5ZT call 0161 370 2661 or 5949 or visit
www.thewheelchaircentre.co.uk.
There may be adaptations to your home that you may
wish to consider such as grab rails to help steady yourself
or a ramp to your front and back door to avoid large steps.
A stair lift may also be of assistance for you if you can no
longer get upstairs.
Dementia care
If you are worried that your memory – or that of someone
you know – is getting noticeably worse, or if memory loss
is beginning to have a knock-on effect on everyday life, it
is worth sharing your worries and seeking advice. That’s
because memory problems can sometimes be an early
sign of a medical condition such as dementia.
You should first have a chat with your GP, who will
address your concerns or arrange for further investigation.
You may be referred to a local memory monitoring service
where a formal diagnosis can be made. Bear in mind
that there are many reasons for memory loss apart from
dementia. However, the earlier you seek help the better as
there may be support or treatment available that can help
you.
Looking for care or support?For independent, impartial information on your care options, call this Directory’s helpline on freephone 0800 389 2077
We can generate a personalised report with details of care homes or housing with care schemes that meet your needs and send you additional information on choosing and funding care too.
8
Leaving hospital
When you go into hospital, it may be for a planned
treatment or as an emergency.
If you know in advance when you will be going into
hospital, it is a good idea to plan ahead, perhaps with
the help of a relative, friend or carer. You may need to
think about things such as the care of a pet or pension
collection, as well as getting all the things together that
you will take with you into hospital.
If you or someone you care for receives social care
support at home or you are in a care home, you need to
let the care provider know as soon as possible when you
are going into hospital and how long you think your stay
will be, because:
• we may be able to help make alternative arrangements
for people who may rely on you for their care;
• it can prevent staff from worrying about you if they
cannot get an answer when they call at your home; and
• we can make arrangements to keep your care home
place available for a period of time. Your benefits and any
contributions you make towards care may be affected.
If your hospital stay is an emergency, let one of the
nurses know as soon as you can if any of the situations
mentioned above affect you. You may also need help to
arrange for the care of pets, to collect your pension or
secure your home.
Tameside Hospital has staff on site from Tameside Adult
Services who work closely with NHS staff and will help
you sort out emergency, short term or long term social
care needs.
Tameside Adult Services can support you, your family
or carers to facilitate safe discharge from hospital. Many
people leaving hospital require little help, and it may be
that you only need information, but our staff will gladly
direct you to the most appropriate source.
Other people leaving hospital may need services such
as health and wellbeing, reablement, a community alarm
and other specialist services when they get home.
While many people leaving hospital get help from their
family and friends, if you can’t make these arrangements
yourself then we will look at ways of arranging services for you.
Residential care homesCare homes
There are two types of residential home:
Care homes (personal care only)
If you need care on a 24 hour basis but you have no
nursing needs, subject to a needs assessment, a care
home offering only personal care may be the best option.
Personal care includes bathing, feeding, dressing and help
with moving.
Care homes with nursing
Traditionally called a nursing home, this kind of home is
suitable for those needing nursing care, where it will be
delivered by qualified nursing staff alongside care workers.
Nurses are on duty around the clock.
Home 1
Home 2
Home 3
£ p/w
£ p/w
£ p/w
First impressions
• Are staff warm, friendly, polite, clean and respectful?
• Do the residents seem happy, active and sociable?
• Does the home feel comfortable and welcoming?
• Is the home fresh, clean and comfortably furnished?
Accommodation
• Are bedrooms single or shared? Is there a choice?
• Can you decorate and arrange your own room?
• Can you bring your own furniture and TV?
• Is there a call system for emergencies?
• Can you control the heating in your room?
• Can you lock your room and is there a secure place for valuables?
• Is there a separate dining room? Bar?
• Are there both adapted showers and baths?
• Does the home have the right adaptations and equipment to meet your needs?
• Are all areas safe and accessible (eg for wheelchair users)?
• Is there adequate provision for sight or hearing difficulties?
• Are the grounds/gardens attractive and/or quiet?
Life within the home
• Are there any rules and restrictions (e.g. going out, time of return etc)?
• Can you choose when to get up and retire every day?
• Are residents involved in decisions on life in the home?
• Can you make and take calls in privacy and comfort?
Life within the home continued
• Is alcohol served or permitted?
• Are there smoking and non-smoking areas?
• What arrangements are there for religious observance (eg are places of worship nearby/is there a prayer room)?
• Can you handle your own money?
• Does a hairdresser/chiropodist visit?
• Does the home provide its own transport?
• Do staff have appropriate language skills/knowledge?
• Are the staff formally trained?
• Is there an adequate number of staff on both day and night?
• Are visitors welcome at all times? Can they stay overnight?
• May your visitors join you at meals?
• How much choice do you get about meals?
• Is the food varied and interesting?
• Can the home cater for your dietary needs (eg Black and Minority Ethnic diets, vegetarian, vegan)?
• Can you have snacks or drinks any time? In your room?
• Can you continue to pursue your hobbies?
• What activities and entertainment are organised?
• Are outings and holidays arranged? At what cost?
Fees and contract terms
• How much are the fees? Do they cover all services available?
• Under what circumstances will the fees alter?
• Can you retain your own room if away?
• Can you have a short-stay or trial period?
• Will you be given a statement of terms on admission?
• Are all procedures, such as complaints, clearly spelt-out?
That’s why we’re one of the UK’s leading healthcare providersOur care homes and nursing homes are unique and we’re proud to offer consistently high standards ofservice and care. In a Four Seasons Health Care home, we consider the individual and ensure that thecare they receive has been designed with them in mind, with the emphasis on enhancing their wellbeing. We are able to provide a range of care options including residential, nursing and dementia careservices for both long stay and short stay respite service users.
For further information please contact the Home Manager directly using the details opposite,or visit www.fshc.co.uk
Charnley House is a family run and operated care home in Hyde. We are one of the oldest established care homes in the area and have been open since 1969.
We specialise in longer term elderly care, short term respite care and dementia care.
Looking for care or support?For independent, impartial information on your care options, call this Directory’s helpline on freephone 0800 389 2077
We can generate a personalised report with details of care homes or housing with care schemes that meet your needs and send you additional information on choosing and funding care too.
‘Care you can rely on’Serving the people of Tameside and High Peak
Person Centred Care Services is a small family owned domiciliary care provider based
in Hyde, Tameside, supporting and caring for older people and people with a learning
or physical disability, in their own homes. We are registered with the CQC to provide
care services and are fully compliant in all areas recently inspected.
We have a highly trained, reliable and fl exible workforce whose aim is to provide the
highest possible standard of care and support.
Calls can be provided for a duration of anything from 30 minutes to a full 24 hour
supported living package, should this be required.
Services we provide:• Personal care • Social care • Domestic care • 24 Hour Supported Living
Tameside care homes with nursing Advertisers are highlighted
17
IndexA Able Care and Support Services Limited 13
Ashton-under-Lyne Homecare (Tameside) 13
Auden House Residential Home 14
B
Balmoral Care Home 14
Beeches, The 14
Bluebird Care (Tameside) 13
Bourne House 14
Bowlacre Home 14
Bupa Home Healthcare (Ashton-under-Lyne) 13
C Carson House Care Centre 16
Charnley House 14
Clarkson House Residential Care Home 14
Comfort Call Tameside 13
Creative Support-Tameside Service (Learning Disability) 13
Creative Support-Tameside Domiciliary Service 13
D Daisy Nook House 14
Direct Care (North West) Limited 13
Downshaw Lodge 16
E Eden House 14
F Fairfield View 14
Firbank House 14
Fir Trees 14
Four Seasons Health Care 11
G Greatwood House 14
Guide Lane Nursing Home 16
H Hatton Grange 14
Holly Grange 14
Holme Lea 14
Housing 21 - Dukinfield 13
Hurst Hall 14
Hyde Nursing Home 16
I Ideal Care Homes Inside back cover
K Kingsfield Care Centre 14
Kings Park Nursing Home 16
L Lakes Care Centre, The 16
Laurel Bank Residential Care Home 14
Laurel Bank Support at Home 13
M Meridian Healthcare Limited 12
Millbrook Care Centre 14
Moss Cottage Nursing Home 16
MRL Tameside 13
18
Index continued
O
Oakwood House Care Centre 15
P Parkhill Nursing Home 16
Person Centred Care Services Limited 13
Polebank Hall Residential Care Home 15
Prestige Homecare 13
R Riverside 16
S
Safehands at the New Mayfair 11
Sandon House 15
St Lawrences Lodge 15
Staley House Care Home 15
Stamford Court 16
Sunnyside 15
Sycamores, The 15
T Tameside Mental Health Recovery Service 13
Thorncliff e Grange 16
V Vicarage Residential Care Home, The 15
Y Yew Trees 15
Care Choices Limited has taken every care to ensure that the information contained in this Directory is accurate. The company cannot accept
responsibility for any errors or omissions or if a home varies from the facilities listed either in an advertisement or the indices. Care Choices Limited