Lampiran 1 Kuesioner Penelitian No : PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN PADA PT. HOTEL SANTIKA PREMIERE DYANDRA MEDAN I. Identitas Responden Nama : ......................................................... Jenis Kelamin : ......................................................... Umur : ......................................................... Pekerjaan : .......................................................... II. Petunjuk Pengisian Berilah tanda checklist (√) sesuai dengan pilihan jawaban yang ada pada kolom isian yang tersedia. Penelitian dapat dilakukan berdasarkan skala berikut ini : SS = Sangat Setuju S = Setuju KS = Kurang Setuju TS = Tidak Setuju STS = Sangat Tidak Setuju Responden yang berusia 17 tahun ke atas dan pernah berkunjung atau menggunakan jasa Hotel Santika Premiere Dyandra sebanyak 2 (dua) kali baik penginapan, convention atau jasa lainnya. A. Variabel Kualitas Pelayanan (Service Quality) No Pertanyaan SS S KS TS STS A. Bukti Fisik (Tangible) 1 Hotel Santika Dyandra memiliki interior kamar yang lengkap, nyaman, bersih dan tertata dengan baik 2 Hotel Santika Dyandra memiliki fasilitas lengkap seperti kolam renang, fitness, convention dan Spa serta outlet Food and Beverage. 3 Hotel Santika Dyandra memiliki karyawan berpenampilan rapi, bersih, dan menarik. 4 Brosur Hotel Santika Dyandra memberikan informasi yang jelas. B. Kehandalan (Reliability) 1 Karyawan hotel memberikan pelayanan yang maksimal 2 Kemauan dan kejujuran karyawan hotel dalam melayani pelanggan. Universitas Sumatera Utara
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Lampiran 1 Kuesioner Penelitian No :
PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN PADA PT. HOTEL SANTIKA
PREMIERE DYANDRA MEDAN I. Identitas Responden
Nama : ......................................................... Jenis Kelamin : ......................................................... Umur : ......................................................... Pekerjaan : ..........................................................
II. Petunjuk Pengisian Berilah tanda checklist (√) sesuai dengan pilihan jawaban yang ada pada kolom isian yang tersedia.
Penelitian dapat dilakukan berdasarkan skala berikut ini : SS = Sangat Setuju S = Setuju KS = Kurang Setuju TS = Tidak Setuju STS = Sangat Tidak Setuju Responden yang berusia 17 tahun ke atas dan pernah berkunjung atau menggunakan jasa Hotel Santika Premiere Dyandra sebanyak 2 (dua) kali baik penginapan, convention atau jasa lainnya.
A. Variabel Kualitas Pelayanan (Service Quality)
No Pertanyaan SS S KS TS STS A. Bukti Fisik (Tangible)
1 Hotel Santika Dyandra memiliki interior kamar yang lengkap, nyaman, bersih dan tertata dengan baik
2 Hotel Santika Dyandra memiliki fasilitas lengkap seperti kolam renang, fitness, convention dan Spa serta outlet Food and Beverage.
3 Hotel Santika Dyandra memiliki karyawan berpenampilan rapi, bersih, dan menarik.
4 Brosur Hotel Santika Dyandra memberikan informasi yang jelas.
B. Kehandalan (Reliability)
1 Karyawan hotel memberikan pelayanan yang maksimal
2 Kemauan dan kejujuran karyawan hotel dalam melayani pelanggan.
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B. Variabel Kepuasan Pelanggan (Customer Satisfaction)
No. Pertanyaan SS S KS TS STS
1 Saya merasa puas akan kualitas pelayanan yang diberikan sesuai harapan
2 Saya merasa puas dengan kenyamanan saat berada di kamar hotel
3 Saya puas atas pelayanan karyawan hotel saat melakukan reservasi kamar
4 Saya akan merekomendasikan kepada teman atau kerabat menggunakan jasa Hotel Santika Premiere Dyandra
Terima kasih atas partisipasi Bapak/ Ibu dalam pengisian kuesioner ini.
3 Prosedur pengurusan reservasi kamar/event dan transaksi lainnya akurat, cepat dan tepat
C. Daya Tanggap (Responsiveness)
1 Karyawan hotel tanggap menjawab pertanyaan pelanggan
2 Karyawan hotel menangani masalah atau keluhan yang dialami pelanggan secara tepat.
3 Karyawan hotel memberikan informasi yang dibutuhkan pelanggan secara tepat
4 Karyawan hotel merespon permintaan pelanggan secara tepat dan cepat
D. Jaminan (Assurance)
1 Karyawan hotel mampu meyakinkan pelanggan terhadap keamanan hotel
2 Hotel Santika Dyandra mempunyai karyawan yang memiliki kompetensi dan professional dalam melayani pelanggan
3 Karyawan hotel memberikan rasa percaya kepada pelanggan untuk menangani masalah yang dihadapi pelanggan
E. Empati (Empathy)
1 Karyawan hotel mampu menjalin hubungan yang baik dengan pelanggan
2 Karyawan hotel mampu berkomunikasi dengan baik
3 Karyawan hotel mampu melayani pelanggan dengan penuh perhatian
4 Karyawan hotel memahami kebutuhan pelanggan
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Lampiran 2 Frequency Table
Q1
Frequency Percent Valid Percent Cumulative Percent
Valid Tidak setuju 1 3.3 3.3 3.3
Kurang setuju 2 6.7 6.7 10.0
Setuju 16 53.3 53.3 63.3
Sangat setuju 11 36.7 36.7 100.0
Total 30 100.0 100.0
Q2
Frequency Percent Valid Percent Cumulative Percent
Valid Kurang setuju 2 6.7 6.7 6.7
Setuju 15 50.0 50.0 56.7
Sangat setuju 13 43.3 43.3 100.0
Total 30 100.0 100.0
Q3
Frequency Percent Valid Percent Cumulative Percent
Valid Tidak setuju 3 10.0 10.0 10.0
Kurang setuju 1 3.3 3.3 13.3
Setuju 16 53.3 53.3 66.7
Sangat setuju 10 33.3 33.3 100.0
Total 30 100.0 100.0
Q4
Frequency Percent Valid Percent Cumulative Percent
Valid Kurang setuju 10 33.3 33.3 33.3
Setuju 10 33.3 33.3 66.7
Sangat setuju 10 33.3 33.3 100.0
Total 30 100.0 100.0
Q5
Frequency Percent Valid Percent Cumulative Percent
Valid Tidak setuju 2 6.7 6.7 6.7
Kurang setuju 4 13.3 13.3 20.0
Setuju 18 60.0 60.0 80.0
Sangat setuju 6 20.0 20.0 100.0
Total 30 100.0 100.0
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Q6
Frequency Percent Valid Percent Cumulative Percent
Valid Setuju 11 36.7 36.7 36.7
Sangat setuju 19 63.3 63.3 100.0
Total 30 100.0 100.0
Q7
Frequency Percent Valid Percent Cumulative Percent
Valid Tidak setuju 1 3.3 3.3 3.3
Kurang setuju 1 3.3 3.3 6.7
Setuju 9 30.0 30.0 36.7
Sangat setuju 19 63.3 63.3 100.0
Total 30 100.0 100.0
Q8
Frequency Percent Valid Percent Cumulative Percent
Valid Tidak setuju 1 3.3 3.3 3.3
Kurang setuju 2 6.7 6.7 10.0
Setuju 15 50.0 50.0 60.0
Sangat setuju 12 40.0 40.0 100.0
Total 30 100.0 100.0
Q9
Frequency Percent Valid Percent Cumulative Percent
Valid Tidak setuju 2 6.7 6.7 6.7
Kurang setuju 5 16.7 16.7 23.3
Setuju 15 50.0 50.0 73.3
Sangat setuju 8 26.7 26.7 100.0
Total 30 100.0 100.0
Q10
Frequency Percent Valid Percent Cumulative Percent
Valid Kurang setuju 2 6.7 6.7 6.7
Setuju 9 30.0 30.0 36.7
Sangat setuju 19 63.3 63.3 100.0
Total 30 100.0 100.0
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Q11
Frequency Percent Valid Percent Cumulative Percent
Valid Setuju 12 40.0 40.0 40.0
Sangat setuju 18 60.0 60.0 100.0
Total 30 100.0 100.0
Q12
Frequency Percent Valid Percent Cumulative Percent
Valid Tidak setuju 10 33.3 33.3 33.3
Kurang setuju 5 16.7 16.7 50.0
Setuju 10 33.3 33.3 83.3
Sangat setuju 5 16.7 16.7 100.0
Total 30 100.0 100.0
Q13
Frequency Percent Valid Percent Cumulative Percent
Valid Tidak setuju 3 10.0 10.0 10.0
Kurang setuju 2 6.7 6.7 16.7
Setuju 13 43.3 43.3 60.0
Sangat setuju 12 40.0 40.0 100.0
Total 30 100.0 100.0
Q14
Frequency Percent Valid Percent Cumulative Percent
Valid Tidak setuju 4 13.3 13.3 13.3
Kurang setuju 3 10.0 10.0 23.3
Setuju 10 33.3 33.3 56.7
Sangat setuju 13 43.3 43.3 100.0
Total 30 100.0 100.0
Q15
Frequency Percent Valid Percent Cumulative Percent
Valid Tidak setuju 5 16.7 16.7 16.7
Kurang setuju 3 10.0 10.0 26.7
Setuju 11 36.7 36.7 63.3
Sangat setuju 11 36.7 36.7 100.0
Total 30 100.0 100.0
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Q16
Frequency Percent Valid Percent Cumulative Percent
Valid Tidak setuju 2 6.7 6.7 6.7
Kurang setuju 6 20.0 20.0 26.7
Setuju 14 46.7 46.7 73.3
Sangat setuju 8 26.7 26.7 100.0
Total 30 100.0 100.0
Q17
Frequency Percent Valid Percent Cumulative Percent
Valid Tidak setuju 2 6.7 6.7 6.7
Kurang setuju 4 13.3 13.3 20.0
Setuju 14 46.7 46.7 66.7
Sangat setuju 10 33.3 33.3 100.0
Total 30 100.0 100.0
Q18
Frequency Percent Valid Percent Cumulative Percent
Valid Kurang setuju 1 3.3 3.3 3.3
Setuju 15 50.0 50.0 53.3
Sangat setuju 14 46.7 46.7 100.0
Total 30 100.0 100.0
Q19
Frequency Percent Valid Percent Cumulative Percent
Valid Kurang setuju 2 6.7 6.7 6.7
Setuju 14 46.7 46.7 53.3
Sangat setuju 14 46.7 46.7 100.0
Total 30 100.0 100.0
Q20
Frequency Percent Valid Percent Cumulative Percent
Valid Tidak setuju 3 10.0 10.0 10.0
Kurang setuju 8 26.7 26.7 36.7
Setuju 9 30.0 30.0 66.7
Sangat setuju 10 33.3 33.3 100.0
Total 30 100.0 100.0
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Q21
Frequency Percent Valid Percent Cumulative Percent
Valid Tidak setuju 1 3.3 3.3 3.3
Kurang setuju 3 10.0 10.0 13.3
Setuju 12 40.0 40.0 53.3
Sangat setuju 14 46.7 46.7 100.0
Total 30 100.0 100.0
Q22
Frequency Percent Valid Percent Cumulative Percent
Valid Setuju 16 53.3 53.3 53.3
Sangat setuju 14 46.7 46.7 100.0
Total 30 100.0 100.0
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Lampiran 3
Tabel 3.3 Validitas Instrumen
Scale Mean if Item Deleted
Scale Variance if
Item Deleted
Corrected Item-Total Correlation
Cronbach's Alpha if Item
Deleted
Keterangan
KUES1 88.67 86.713 .491 .744 Valid KUES2 89.00 87.724 .443 .747 Valid KUES3 88.50 91.362 .443 .753 Valid KUES4 88.93 86.340 .510 .742 Valid KUES5 89.10 94.990 .423 .770 Valid KUES6 88.90 93.748 .613 .771 Valid KUES7 89.17 84.282 .506 .736 Valid KUES8 89.27 88.961 .431 .748 Valid KUES9 89.07 88.409 .459 .746 Valid KUES10 89.03 82.792 .624 .729 Valid KUES11 88.90 89.748 .450 .753 Valid KUES12 88.87 86.395 .457 .740 Valid KUES13 88.77 89.151 .508 .749 Valid KUES14 88.97 89.206 .511 .749 Valid KUES15 89.00 90.138 .584 .758 Valid KUES16 88.83 87.730 .574 .752 Valid KUES17 88.87 90.947 .565 .759 Valid KUES18 89.23 95.633 .443 .768 Valid KUES19 89.40 88.662 .591 .745 Valid KUES20 89.07 83.582 .553 .733 Valid kUES21 88.50 88.603 .414 .749 Valid KUES22 88.90 84.438 .438 .740 Valid
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Reliability Scale: ALL VARIABLES
Case Processing Summary
N %
Cases Valid 30 100.0
Excludeda 0 .0
Total 30 100.0 a. Listwise deletion based on all variables in the procedure.
Reliability Statistics
Cronbach's Alpha N of Items
.681 4
Correlations
Correlations
Q1 Q2 Q3 Q4 Skor Total
Q1 Pearson Correlation 1 .804** .284 .114 .764**
Sig. (2-tailed) .000 .129 .548 .000
N 30 30 30 30 30 Q2 Pearson Correlation .804** 1 .247 .068 .718**
Sig. (2-tailed) .000 .188 .723 .000
N 30 30 30 30 30 Q3 Pearson Correlation .284 .247 1 .188 .681**
Sig. (2-tailed) .129 .188 .321 .000
N 30 30 30 30 30 Q4 Pearson Correlation .114 .068 .188 1 .546**
Sig. (2-tailed) .548 .723 .321 .002
N 30 30 30 30 30 Skor Total Pearson Correlation .764** .718** .681** .546** 1
Sig. (2-tailed) .000 .000 .000 .002 N 30 30 30 30 30
**. Correlation is significant at the 0.01 level (2-tailed).
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Reliability Scale: ALL VARIABLES
Case Processing Summary
N %
Cases Valid 30 100.0
Excludeda 0 .0
Total 30 100.0 a. Listwise deletion based on all variables in the procedure.
Reliability Statistics
Cronbach's Alpha N of Items
.634 3
Correlations
Correlations
Q5 Q6 Q7 Skor Total
Q5 Pearson Correlation 1 .382* .184 .792**
Sig. (2-tailed) .037 .329 .000
N 30 30 30 30 Q6 Pearson Correlation .382* 1 .083 .609**
Sig. (2-tailed) .037 .661 .000
N 30 30 30 30 Q7 Pearson Correlation .184 .083 1 .655**
Sig. (2-tailed) .329 .661 .000
N 30 30 30 30 Skor Total Pearson Correlation .792** .609** .655** 1
Sig. (2-tailed) .000 .000 .000 N 30 30 30 30
*. Correlation is significant at the 0.05 level (2-tailed). **. Correlation is significant at the 0.01 level (2-tailed).
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Reliability Scale: ALL VARIABLES
Case Processing Summary
N %
Cases Valid 30 100.0
Excludeda 0 .0
Total 30 100.0 a. Listwise deletion based on all variables in the procedure.
Reliability Statistics
Cronbach's Alpha N of Items
.774 3
Correlations
Correlations
Q8 Q9 Q10 Q11 Skor Total
Q8 Pearson Correlation 1 .344 .407* -.075 .690**
Sig. (2-tailed) .063 .026 .694 .000
N 30 30 30 30 30 Q9 Pearson Correlation .344 1 .490** .212 .837**
Sig. (2-tailed) .063 .006 .262 .000
N 30 30 30 30 30 Q10 Pearson Correlation .407* .490** 1 -.133 .705**
Sig. (2-tailed) .026 .006 .485 .000
N 30 30 30 30 30 Q11 Pearson Correlation -.075 .212 -.133 1 .498
Sig. (2-tailed) .694 .262 .485 .010
N 30 30 30 30 30 Skor Total Pearson Correlation .690** .837** .705** .498 1
Sig. (2-tailed) .000 .000 .000 .010 N 30 30 30 30 30
*. Correlation is significant at the 0.05 level (2-tailed). **. Correlation is significant at the 0.01 level (2-tailed).
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Reliability Scale: ALL VARIABLES
Case Processing Summary
N %
Cases Valid 30 100.0
Excludeda 0 .0
Total 30 100.0 a. Listwise deletion based on all variables in the procedure.
Reliability Statistics
Cronbach's Alpha N of Items
.627 3
Correlations
Correlations
Q12 Q13 Q14 Skor Total
Q12 Pearson Correlation 1 .087 .302 .645**
Sig. (2-tailed) .647 .104 .000
N 30 30 30 30 Q13 Pearson Correlation .087 1 .728** .762**
Sig. (2-tailed) .647 .000 .000
N 30 30 30 30 Q14 Pearson Correlation .302 .728** 1 .877**
Sig. (2-tailed) .104 .000 .000
N 30 30 30 30 Skor Total Pearson Correlation .645** .762** .877** 1
Sig. (2-tailed) .000 .000 .000 N 30 30 30 30
**. Correlation is significant at the 0.01 level (2-tailed).
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Reliability Scale: ALL VARIABLES
Case Processing Summary
N %
Cases Valid 30 100.0
Excludeda 0 .0
Total 30 100.0 a. Listwise deletion based on all variables in the procedure.
Reliability Statistics
Cronbach's Alpha N of Items
.727 4
Correlations
Correlations
Q15 Q16 Q17 Q18 Skor Total
Q15 Pearson Correlation 1 .179 .115 .161 .652**
Sig. (2-tailed) .344 .545 .396 .000
N 30 30 30 30 30 Q16 Pearson Correlation .179 1 .555** .061 .721**
Sig. (2-tailed) .344 .001 .751 .000
N 30 30 30 30 30 Q17 Pearson Correlation .115 .555** 1 .149 .712**
Sig. (2-tailed) .545 .001 .432 .000
N 30 30 30 30 30 Q18 Pearson Correlation .161 .061 .149 1 .422*
Sig. (2-tailed) .396 .751 .432 .020
N 30 30 30 30 30 Skor Total Pearson Correlation .652** .721** .712** .422* 1
Sig. (2-tailed) .000 .000 .000 .020 N 30 30 30 30 30
**. Correlation is significant at the 0.01 level (2-tailed). *. Correlation is significant at the 0.05 level (2-tailed).
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Reliability Scale: ALL VARIABLES
Case Processing Summary
N %
Cases Valid 30 100.0
Excludeda 0 .0
Total 30 100.0 a. Listwise deletion based on all variables in the procedure.
Reliability Statistics
Cronbach's Alpha N of Items
.699 4
Correlations
Correlations
Q19 Q20 Q21 Q22 Skor Total
Q19 Pearson Correlation 1 -.132 .028 .262 .451*
Sig. (2-tailed) .486 .883 .161 .012
N 30 30 30 30 30 Q20 Pearson Correlation -.132 1 -.293 -.009 .483**
Sig. (2-tailed) .486 .116 .962 .007
N 30 30 30 30 30 Q21 Pearson Correlation .028 -.293 1 .240 .447*
Sig. (2-tailed) .883 .116 .202 .013
N 30 30 30 30 30 Q22 Pearson Correlation .262 -.009 .240 1 .597**
Sig. (2-tailed) .161 .962 .202 .000
N 30 30 30 30 30 Skor Total Pearson Correlation .451* .483** .447* .597** 1
Sig. (2-tailed) .012 .007 .013 .000 N 30 30 30 30 30
*. Correlation is significant at the 0.05 level (2-tailed). **. Correlation is significant at the 0.01 level (2-tailed).
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Lampiran 4 Regression
Variables Entered/Removed
Model Variables Entered Variables Removed Method
1 Empati, Kehandalan, Daya Tanggap, Bukti Fisik, Jaminan a
. Enter
a. All requested variables entered.
Model Summaryb
Model R R Square Adjusted R Square Std. Error of the
Estimate Durbin-Watson
1 5.576 5.131 5.021 1.371 1.928 a. Predictors: (Constant), Empati, Kehandalan, Daya Tanggap, Bukti Fisik, Jaminan b. Dependent Variable: Kepuasan Pelanggan
ANOVAb
Model Sum of Squares df Mean Square F Sig.
1 Regression 5.613 5 1.123 5.598 .032
Residual 176.577 94 1.878 Total 182.190 99
a. Predictors: (Constant), Empati, Kehandalan, Daya Tanggap, Bukti Fisik, Jaminan b. Dependent Variable: Kepuasan Pelanggan
Coefficientsa
Model
Unstandardized Coefficients Standardized Coefficients
t Sig.
Collinearity Statistics
B Std. Error Beta Tolerance VIF
1 (Constant) 15.379 2.301 6.683 .000 Bukti Fisik .059 .084 .075 4.700 .036 .894 1.118
Kehandalan .006 .112 .006 3.052 .039 .824 1.214
Daya Tanggap .143 .094 .163 3.514 .033 .886 1.129
Jaminan .028 .086 .037 4.325 .026 .799 1.251
Empati .028 .088 .035 4.315 .013 .817 1.223 a. Dependent Variable: Kepuasan Pelanggan
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Collinearity Diagnosticsa
Model Dimension Eigenvalue
Condition Index
Variance Proportions
(Constant) Bukti Fisik Kehandalan Daya
Tanggap Jaminan Empati
1 1 5.957 1.000 .00 .00 .00 .00 .00 .00
2 .017 18.732 .01 .07 .06 .01 .65 .02
3 .009 25.428 .01 .02 .34 .00 .22 .44
4 .008 26.985 .01 .59 .00 .34 .07 .01
5 .006 32.344 .00 .17 .56 .35 .05 .35
6 .003 46.313 .98 .15 .03 .30 .01 .18 a. Dependent Variable: Kepuasan Pelanggan
Residuals Statisticsa
Minimum Maximum Mean Std. Deviation N
Predicted Value 16.31 17.38 16.91 .238 100 Std. Predicted Value -2.533 1.988 .000 1.000 100 Standard Error of Predicted Value
.175 .650 .322 .096 100
Adjusted Predicted Value 16.10 17.48 16.91 .257 100 Residual -3.638 3.254 .000 1.336 100 Std. Residual -2.654 2.375 .000 .974 100 Stud. Residual -2.704 2.468 .001 1.008 100 Deleted Residual -3.775 3.516 .001 1.432 100 Stud. Deleted Residual -2.800 2.539 .000 1.019 100 Mahal. Distance .622 21.257 4.950 3.951 100 Cook's Distance .000 .166 .012 .024 100 Centered Leverage Value .006 .215 .050 .040 100 a. Dependent Variable: Kepuasan Pelanggan
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One-Sample Kolmogorov-Smirnov Test
Unstandardized Residual
N 100 Normal Parametersa,,b Mean .0000000
Std. Deviation 1.33551750 Most Extreme Differences Absolute .070
Positive .070 Negative -.064
Kolmogorov-Smirnov Z .698 Asymp. Sig. (2-tailed) .714 a. Test distribution is Normal. b. Calculated from data.
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Universitas Sumatera Utara
No Bukti Fisik skor Kehandalan skor Daya Tanggap skor Jaminan skor Empati skor Kep.Pelanggan skor 1 2 3 4 1 2 3 1 2 3 4 1 2 3 1 2 3 4 1 2 3 4
1 4 5 4 3 16 4 5 5 14 4 5 5 5 19 4 5 4 13 5 3 4 5 17 5 5 4 5 19 2 2 3 4 4 13 3 5 5 13 5 3 5 4 17 2 5 5 12 4 4 4 4 16 4 4 2 4 14 3 4 4 4 3 15 4 5 4 13 4 5 5 4 18 3 4 4 11 4 5 3 5 17 4 4 5 4 17 4 5 5 5 3 18 5 5 5 15 4 5 5 5 19 4 5 5 14 5 2 4 5 16 5 3 5 5 18 5 5 5 5 4 19 5 4 5 14 5 4 5 5 19 2 4 4 10 2 4 4 4 14 4 5 3 4 16 6 5 5 5 5 20 4 5 5 14 5 4 5 5 19 2 5 5 12 4 4 5 4 17 5 4 4 4 17 7 5 5 5 5 20 5 5 5 15 4 4 5 5 18 3 3 4 10 5 3 4 5 17 4 3 5 4 16 8 4 4 4 5 17 3 5 5 13 3 3 3 5 14 4 2 2 8 2 2 2 4 10 4 2 4 4 14 9 5 5 4 5 19 4 5 5 14 5 3 5 4 17 5 5 5 15 5 5 5 4 19 4 5 4 5 18 10 5 5 4 3 17 4 5 5 14 4 4 4 5 17 4 4 5 13 3 4 4 5 16 4 2 4 5 15 11 5 5 3 4 17 5 5 4 14 5 5 5 5 20 5 5 5 15 5 5 5 4 19 5 3 4 5 17 12 5 5 5 3 18 4 5 3 12 4 4 5 4 17 5 4 5 14 5 4 5 5 19 4 5 4 5 18 13 4 4 5 4 17 5 5 4 14 5 5 5 4 19 5 4 4 13 5 5 5 5 20 3 5 5 4 17 14 3 3 2 3 11 4 4 4 12 4 3 3 5 15 2 4 2 8 4 3 3 5 15 5 4 5 5 19 15 4 4 4 4 16 4 5 4 13 4 4 5 4 17 2 5 4 11 2 4 5 5 16 5 4 5 4 18 16 4 4 5 3 16 4 5 4 13 5 2 4 4 15 4 4 4 12 2 5 5 4 16 3 4 5 4 16 17 5 5 2 3 15 2 4 5 11 5 5 5 5 20 4 5 5 14 3 4 5 4 16 5 4 5 5 19 18 4 5 4 4 17 5 5 5 15 4 4 4 5 17 4 3 3 10 4 3 3 3 13 4 5 4 4 17 19 4 5 4 5 18 4 4 5 13 4 4 4 5 17 3 4 3 10 4 4 4 4 16 5 3 4 5 17 20 3 4 4 4 15 4 5 5 14 5 5 5 5 20 3 5 5 13 4 4 4 5 17 4 4 5 5 18 21 4 4 4 3 15 4 4 4 12 4 4 4 5 17 5 4 4 13 4 4 4 5 17 4 5 3 4 16 22 4 4 5 3 16 4 4 4 12 4 4 4 5 17 2 2 2 6 4 4 4 4 16 4 3 5 5 17 23 5 4 5 5 19 4 5 5 14 5 4 5 4 18 4 5 5 14 5 5 4 5 19 5 5 3 4 17
Universitas Sumatera Utara
24 4 4 4 4 16 3 4 5 12 5 4 4 4 17 2 5 5 12 4 3 3 4 14 5 5 4 5 19 25 4 4 2 4 14 2 4 2 8 2 2 4 4 12 2 4 2 8 2 4 4 5 15 5 3 4 4 16 26 4 4 4 5 17 4 4 5 13 4 5 5 4 18 4 4 4 12 4 4 4 4 16 5 2 5 4 16 27 4 4 4 4 16 4 5 4 13 4 4 5 5 18 3 4 4 11 3 3 4 4 14 5 5 5 5 20 28 4 4 4 5 17 4 5 5 14 5 4 5 5 19 2 5 5 12 5 5 5 4 19 4 4 4 4 16 29 4 4 4 5 17 3 4 5 12 4 4 4 4 16 4 4 5 13 5 5 5 5 20 5 3 5 4 17 30 5 5 5 5 20 4 4 5 13 3 3 5 5 16 2 2 3 7 5 4 2 4 15 4 3 5 5 17 31 4 5 5 5 19 5 4 2 11 4 2 4 4 14 4 5 5 14 4 4 5 5 18 5 4 3 4 16 32 5 4 4 4 17 5 4 4 13 4 4 5 5 18 4 4 2 10 4 4 3 4 15 4 5 3 4 16 33 5 5 5 4 19 4 5 5 14 5 5 5 4 19 3 5 5 13 4 5 5 5 19 5 5 4 5 19 34 5 5 5 4 19 4 5 4 13 3 5 4 4 16 2 4 5 11 3 5 5 4 17 4 2 3 4 13 35 5 5 5 4 19 5 5 5 15 5 5 5 4 19 3 5 5 13 3 5 5 5 18 5 3 4 5 17 36 5 5 5 5 20 4 5 5 14 5 5 5 5 20 5 5 5 15 5 5 4 4 18 4 5 3 5 17 37 5 5 5 5 20 5 4 5 14 2 4 5 4 15 4 5 5 14 3 4 5 5 17 3 5 5 5 18 38 5 5 4 4 18 4 5 5 14 5 5 5 5 20 4 5 4 13 4 5 4 5 18 4 4 5 5 18 39 4 5 4 5 18 2 5 5 12 2 5 5 4 16 5 5 5 15 5 5 5 5 20 4 4 3 4 15 40 3 5 5 4 17 2 4 4 10 4 5 4 5 18 2 2 4 8 4 5 4 5 18 4 5 5 4 18 41 5 5 4 5 19 5 4 5 14 4 3 4 4 15 5 4 5 14 5 5 4 5 19 5 4 5 4 18 42 5 3 4 4 16 3 4 4 11 4 4 4 5 17 4 5 4 13 5 5 4 5 19 4 5 4 4 17 43 5 2 5 4 16 2 5 4 11 4 4 4 4 16 5 5 4 14 5 4 4 4 17 5 5 4 5 19 44 5 5 5 4 19 5 5 4 14 5 4 4 5 18 4 4 2 10 5 3 5 4 17 4 4 2 5 15 45 4 4 4 5 17 4 3 5 12 5 3 3 5 16 4 4 3 11 5 3 5 5 18 4 4 3 4 15 46 4 5 4 4 17 4 5 3 12 5 5 4 5 19 4 3 4 11 5 4 3 4 16 5 3 5 4 17 47 3 4 5 5 17 4 5 5 14 5 4 3 5 17 4 5 3 12 4 5 3 4 16 5 3 5 5 18 48 4 4 4 4 16 4 4 5 13 5 4 5 4 18 5 5 4 14 4 5 4 5 18 5 4 3 4 16
Universitas Sumatera Utara
49 4 4 4 5 17 4 4 5 13 4 5 3 4 16 5 3 4 12 4 2 4 4 14 4 5 3 4 16 50 4 3 4 4 15 4 3 5 12 4 5 4 4 17 5 2 5 12 4 3 4 5 16 4 5 4 5 18 51 4 4 4 5 17 4 4 4 12 4 3 4 5 16 5 5 5 15 4 5 4 5 18 4 2 4 4 14 52 4 4 4 4 16 3 5 4 12 4 5 5 4 18 4 4 3 11 3 5 5 5 18 4 3 4 5 16 53 5 4 4 5 18 3 5 5 13 4 5 5 5 19 4 4 5 13 4 4 5 5 18 4 5 4 5 18 54 3 3 3 5 14 4 3 4 11 4 4 4 5 17 4 4 5 13 4 4 5 4 17 3 5 5 5 18 55 5 5 4 5 19 5 3 4 12 3 4 4 5 16 4 4 4 12 4 4 5 4 17 4 4 5 5 18 56 3 4 3 5 15 5 4 5 14 3 4 4 5 16 5 4 4 13 4 4 5 4 17 4 4 5 4 17 57 5 4 4 4 17 2 5 4 11 4 4 4 4 16 3 4 3 10 4 5 4 4 17 4 4 5 4 17 58 4 4 4 4 16 3 5 5 13 4 5 4 5 18 5 4 4 13 5 5 4 5 19 4 4 5 4 17 59 4 5 4 4 17 5 4 5 14 4 5 4 4 17 5 3 5 13 4 4 2 5 15 4 5 4 4 17 60 5 3 4 5 17 5 5 5 15 4 5 5 4 18 5 3 5 13 4 4 3 4 15 5 5 4 5 19 61 4 4 5 4 17 4 5 5 14 5 5 5 5 20 5 4 3 12 5 3 5 4 17 4 5 2 5 16 62 5 5 5 5 20 4 5 4 13 5 5 5 4 19 4 5 3 12 5 4 3 4 16 5 4 3 4 16 63 4 4 4 5 17 4 5 4 13 5 5 5 4 19 4 5 4 13 4 5 3 4 16 4 3 4 5 16 64 3 5 4 5 17 4 5 4 13 4 2 5 5 16 4 2 4 10 4 5 4 5 18 4 5 3 4 16 65 3 4 4 5 16 5 4 4 13 5 5 4 5 19 4 3 4 11 3 2 4 4 13 5 5 4 5 19 66 4 4 5 4 17 5 4 5 14 5 4 4 4 17 4 5 4 13 4 3 4 5 16 5 3 4 4 16 67 4 5 5 5 19 4 2 5 11 5 3 5 4 17 3 5 5 13 4 5 4 5 18 5 3 5 4 17 68 4 5 4 4 17 4 3 4 11 5 3 5 5 18 4 4 5 13 3 5 5 5 18 5 3 5 5 18 69 5 5 4 4 18 3 4 5 12 5 4 3 4 16 4 4 5 13 4 4 5 5 18 5 4 3 4 16 70 5 5 4 5 19 5 4 5 14 4 5 3 4 16 4 4 5 13 4 4 5 4 17 4 5 3 4 16 71 4 5 5 4 18 2 4 4 10 4 5 4 5 18 4 4 5 13 3 4 5 4 16 4 5 4 5 18 72 5 5 3 4 17 3 4 5 12 5 2 5 4 16 4 5 4 13 4 4 5 3 16 4 2 5 5 16 73 4 2 3 5 14 5 4 5 14 4 5 4 5 18 5 5 4 14 4 5 4 4 17 4 3 4 5 16 74 5 5 4 5 19 5 5 5 15 4 2 4 4 14 4 4 2 10 5 5 4 5 19 4 5 4 5 18
Universitas Sumatera Utara
75 4 4 4 5 17 4 5 3 12 4 3 4 5 16 4 4 3 11 4 4 2 5 15 5 5 5 3 18 76 4 3 5 5 17 4 5 4 13 4 5 4 5 18 4 3 4 11 4 4 5 4 17 4 4 5 5 18 77 5 3 5 5 18 4 5 3 12 3 5 5 5 18 4 5 3 12 4 3 4 5 16 4 5 3 4 16 78 5 4 3 3 15 4 5 4 13 4 4 5 5 18 5 5 4 14 4 5 5 4 18 4 3 5 4 16 79 4 5 3 5 17 5 4 4 13 4 4 5 4 17 5 3 4 12 5 5 4 5 19 4 4 5 4 17 80 5 5 4 5 19 5 4 5 14 4 4 5 5 18 5 2 5 12 5 3 4 4 16 4 5 4 3 16 81 4 2 5 3 14 5 2 5 12 4 4 5 5 18 4 5 4 13 5 2 5 4 16 5 5 4 3 17 82 5 3 4 5 17 4 3 4 11 4 5 4 5 18 4 2 4 10 4 5 4 5 18 4 5 2 5 16 83 5 5 5 4 19 3 4 5 12 5 5 5 5 20 4 3 4 11 4 5 5 4 18 4 5 5 4 18 84 4 5 5 5 19 5 3 4 12 4 4 2 5 15 4 5 4 13 4 3 4 5 16 4 3 4 5 16 85 5 4 4 5 18 5 4 5 14 4 4 5 4 17 3 5 5 13 4 5 4 5 18 4 5 3 4 16 86 5 4 3 4 16 3 4 4 11 4 3 4 5 16 4 4 4 12 3 5 5 5 18 5 5 4 5 19 87 4 5 3 4 16 2 5 4 11 4 5 5 5 19 3 4 4 11 5 5 5 5 20 5 3 4 4 16 88 5 5 5 4 19 5 5 4 14 5 5 4 5 19 4 4 5 13 4 5 4 4 17 5 2 5 5 17 89 4 4 4 3 15 4 3 5 12 5 3 4 4 16 4 3 5 12 5 4 4 4 17 5 5 5 4 19 90 5 5 3 4 17 4 5 5 14 5 2 5 4 16 5 5 4 14 4 5 5 5 19 4 4 3 5 16 91 4 5 2 4 15 4 3 4 11 5 5 5 4 19 5 5 4 14 5 4 4 5 18 4 4 4 3 15 92 5 5 4 5 19 5 3 4 12 5 4 4 5 18 4 4 5 13 4 5 4 3 16 5 4 5 4 18 93 5 3 4 5 17 5 4 5 14 3 4 5 5 17 4 4 5 13 4 5 5 3 17 4 5 4 2 15 94 4 4 4 4 16 2 5 4 11 5 4 4 4 17 4 3 4 11 4 5 5 5 19 5 5 3 5 18 95 5 4 5 4 18 5 4 5 14 4 3 5 4 16 4 5 3 12 5 5 5 5 20 5 5 5 5 20 96 4 5 5 4 18 2 4 4 10 4 3 4 5 16 5 5 5 15 4 4 2 5 15 5 4 2 4 15 97 5 2 3 3 13 3 4 5 12 5 4 4 4 17 5 3 4 12 5 4 3 5 17 4 5 3 4 16 98 4 5 3 3 15 5 4 5 14 4 5 3 4 16 4 5 5 14 5 3 5 5 18 5 5 3 4 17 99 5 4 3 5 17 5 5 5 15 4 4 5 5 18 5 4 4 13 5 5 3 5 18 5 5 3 5 18 100 4 5 4 3 16 4 5 5 14 5 4 5 5 19 4 5 4 13 5 5 5 5 20 3 5 5 3 16
Universitas Sumatera Utara
Universitas Sumatera Utara
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