Labour Market Skills and Competencies: Top 10 Skills that HR Managers look for in Employees

Labour Market Skills and Competencies:

Top 10 Skills that HR Managers look for in Employees

Human Resource Management (MGT301)

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Submitted to

Feihan Ahsan

Facilitator, Human Resource Management (MGT301), Section: 03

BRAC Business School, BRAC University

Submitted by

Jawad Mostafa Rashid 12 10 40 94

Tasnuva Tabassum 12 10 41 96

Anika Bushra 12 10 41 11

Naznin Islam 12 10 41 74

Syed Tanvirul Hasan 12 10 41 62

Submission Date

December 10, 2013

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Table of Content

No. Topics Page

1. Introduction 4

2. Purposes and Objectives 6

3. Top 10 Skills that HR Managers Look for 7

4. Secondary Data Analysis and Review Findings 19

5. Limitations 21

6. Recommendations 22

7. Conclusion 23

8. References 24

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Introduction

In general management is to manage but the meaning of management is not confined in this few

words. The meaning of management is huge as well as its field and application. Management is a

complete package of Planning, Organizing, Staffing, Leading, and Controlling. Among all these

activities of management, staffing plays a vital role. In one sentence, staffing means selecting

right person for the job. Nowadays, the meaning of staffing is not confined in this. It is now

known as Human Resource Management or HRM. The process of hiring, managing, and

developing employees to achieve the overall strategic objectives of the organization is known as

HRM.

As Human Resource Management department recruits employees to all other departments, it has

a significant connection among them and HRM department has a staff authority in all of those

departments. HRM Department collects job analysis, job description data from those

departments so that they can recruit the best candidate for the job. When they recruit new

HR

Marketing

Accounting

Finance

R&D

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employees, they make sure that they have some specific skills like problem solving ability,

commercial awareness, communication skill, leadership quality, teamwork, management ability

etc. those are generally needed in all the departments.

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Purposes and Objectives

There are some purposes behind making this term paper. It has helped us finding the purposes

finding of those skills, which an employer seeks in an employee before recruiting him. Among

those proposes, major are:

• The will help us to know what skills the recruiters look for

• It will help us learning employee development

• It will give us a vast knowledge on employee recruitment and selection

• It gives us idea about changing nature of the world of work and employment

• Gives knowledge about employee training

• Gives knowledge about managing employee performance

• It will give us idea about managing conflict in the workplace

• It will give us idea about Job analysis and competency modeling

• It will give us knowledge- how to get qualified employees Recruiting and retaining

• The paper will help us to get fit for competing in the job market

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Top 10 Skills that HR Managers Look for in Employees

Here we are going to talk about most important 10 skills that Human Resource managers search

in an employee. Basically, it means, the ability to do every task in a plan and schedule manner

and to organize them according to the organization’s nature. This skill is needed in employees of

all departments, as it will help them to organize files and records, determine the supplies and

demands and to have correct information in every task. If the HR managers failed to determine

this skill in employees properly, then it will have an adverse effect in the firm. It will cause

serious time management problem, as employees will keep looking for files in different places.

In addition, firm can lose many important appointments and overlook information. If your

employees are well organized, however, you can save hours during the week and significantly

increase your productivity and decrease your stress level. Therefore, HR managers should be

cautious while recruiting employees in different posts and make sure that employees have this

skill in them. Because it will not only produce better work quality but also make a good

impression of your firm. For example: suppose a client walk past one of your employee’s desk

and find it as a disastrous area, It will certainly create an impression in your clients mind that

your firm itself is unorganized and has lack of professionalism.

Top 10 skills that HR people try to find in an employee are given below:

1. Ability to work as a team:

According to HR manager, teamwork ability is one of the most popular skills that are looking

into the candidates. Teamwork is an important part of our working culture. Good teamwork

increase effective and efficient achievement for the organization. At the same time, members are

more committed with the organizational goal. Individuals are the smallest units of their team and

their personal abilities affect the outcomes of the team. Teamwork enables individuals to focus

on one main objective. Teamwork gives everyone a sense of belonging.

There are many skills involved in effective teamwork such as:

• Negotiating with others

• Listening and sharing ideas

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• Sharing tasks and responsibilities

• Problem solving

HR managers seek these skills in the candidates from the recruiting process for example

candidates negotiate salaries with HR managers. Candidates share proper information about

themselves with HR managers. HR managers look for past experiences of the candidates to find

out problem solving ability of the candidates.

HR manager find out some benefits of working effectively in the teamwork such as:

• Increased accountability: Teamwork increases the accountability of every member of the

team, especially when working under people who command a lot of respect within the

business. Team members do not want to let each other down and hence do their best to

contribute to the successes of their teams. As a result a high level of productivity

increases from the team projects.

• Increased opportunity: It is a great opportunity for the new employees to learn from the

experienced employees. The reason behind it is that team consists of different forms and

different terms of skill and talented employees. Working together is a great opportunity to

acquire skill that an employee never had before.

• Better work environment: Teamwork can develop positive attitudes and build strong

relationships with their colleagues resulting a higher morale and better work

environment. Teamwork develops a sense of working which can provide strong

motivation to perform well. They also realize that if they ever need help, they can count

on a teammate to provide it, and they are willing to return the favor in the future.

• Work efficiency: Teamwork enables employees to accomplish the work faster and more

efficiency. Cooperating on various tasks reduces workloads for all employees and

reduces the work pressure on every worker.

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2. General organizational skill:

The key elements, which will help the HR managers to look this quality in employees, are

planning, scheduling, meeting deadlines and time management etc.

• Planning: An employee who works in a planned way is certainly an organized person. To

test this skill firm can enroll them in various small projects. Projects are usually divided

into many different tasks, and workers must plan their tasks ahead of time to bring the

project to fruition. A person can also plan ahead in case certain problems come up that

could potentially delay the project.

• Scheduling: A scheduled person routines his/her tasks and thus can minimize workloads.

HR Managers must also schedule dates for specific project tasks to be completed. Many

small company managers use organizers to stay on track with their assignments.

• Meeting deadlines and time management: If the projects given to the employees are

completed in deadline period than it will mean that the employees are well aware of time

management.

Therefore, good organizational skills can show HR managers that employees are responsible,

serious about your job and capable of larger tasks.

3. Ability to Leadership:

From the HR Managers perspective, a good leader is the heart of the organization. A leader

motivates and inspires employees to work as hard as possible and drive up company

productivity. A good leader is a coach who helps employees develop their skills and become

more valuable. HR manager look up some qualities for being a leader such as

• Have a vision to accomplish the work

• Take responsibility to accomplish the mission

• Assuming risk of failure and loss

• Helps to grow the organization

• Build strategy for the organization

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Leadership is one of the toughest tasks ever because a leader makes decisions for all his

followers. For this reason a good leader also need to know a decision-making skill and problem

solving skills. HR manager also select an employee to be a leader based on his understanding

and experiences. Decision-making is more natural to certain personalities. HR manager can

indicate the nature of decision-making skill of the employees from certain personalities. Problem

solving and decision-making are closely linked and each requires creativity in identifying and

developing options. HR manager can also understand the employees’ ability of decision-making

skills through brain storming, SWOT analysis (helping assess the strength of the company) PEST

analysis (helping assess the potential and suitability of the market). Problem-solving and

decision-making are closely linked, and each requires creativity in identifying and developing

options. Making decisions that produce successful results for your department or organization

makes you look good and makes you promotable for leadership. Supervisors appreciate good

decision makers because it allows them the freedom to focus on coaching and other aspects of

their jobs. HR manager also find a leader for the importance of decision making such as

• Better utilization of decision making in the organizations: Decision making helps to

utilize the available resources for achieving the objectives of the organization. The

available resources are Men, Money, Materials, Machines, Methods and Markets. The

manager has to make correct decisions for all the 6 M’s. This will result in better

utilization of these resources.

• Facing problems and challenges in the organization: Decision making helps the

organization to face and tackle new problems and challenges. Quick and correct decisions

help to solve problems and to accept new challenges.

• Facilitate innovation in the organization: Rational decisions facilitate innovation. It helps

to develop new ideas, new products, new process, etc. Innovation gives a competitive

advantage to the organization.

• Motivate employees in the organization: Rational decision results in motivation for the

employees. The reason behind it is that the employees are motivated to implement

rational decisions. When the rational decisions are implemented, the organization makes

high profits. Therefore, it can give financial and non-financial benefits to the employees.

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4. Ability to Accept and Learn from mistakes:

One of the most important attributes of an employee is the ability to admit his or her mistakes. Since

employees are faced with so many problems and challenges and are in a position to make countless

decisions, things inevitably go wrong. The sign of a good employee is not that he avoids making

mistakes; it is that when he does, he learns from them.

The irony is that many employees may see admitting a mistake as a sign of weakness. Yet, many

times the opposite is the case. Admitting our errors has the potential to strengthen our

relationships with workplace colleagues and other stakeholders. Admitting mistakes

communicate in a powerful way that one believes in the relationships he has developed.

Therefore, an employee should have the ability to admit his mistakes as it increases trust and

loyalty by making the leader a human being in the eyes of followers. More importantly, by

admitting mistakes, the supervisors learn that you are serious about being honest, open,

responsible and accountable, and this is fundamental to creating trust and loyalty. Sometimes

admitting the mistakes brings a lot of criticism about that employee who accepted but then the

employee should also accept that criticism and without being reactive he should learn from the

criticism.

It is very important not only to accept the mistakes but also to learn something from it. It is never

easy to admit a mistake, but it is a crucial step in learning, growing, and improving oneself. One

can only learn from a mistake after one admits he has made it. As soon as one starts blaming

other people or the universe itself, he distances himself from any possible lesson. However, if

one courageously stand up and honestly say, "This is my mistake and I am responsible" the

possibilities for learning will move towards him. Admission of a mistake, even if only privately

to himself, makes learning possible by moving the focus away from blame assignment and

towards understanding. Wise people admit their mistakes easily. They know progress accelerates

when they do. This advice runs counter to the cultural assumptions we have about mistakes and

failure, namely that they are shameful things. We are taught in school, in our families, or at work

to feel guilty about failure and to do whatever we can to avoid mistakes. This sense of shame

combined with the inevitability of setbacks when attempting difficult things explains why many

people give up on their goals: they are not prepared for the mistakes and failures they will face

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on their way to what they want. What is missing in many people's beliefs about success is the

fact that the more challenging the goal, the more frequent and difficult setbacks will be. The

larger one ambitions, the more dependent he will be on his ability to overcome and learn from

his mistakes.

Therefore, in the end we can say that mistake is the first step of learning something. Employees

with high ability of accepting mistakes and learning from mistakes and criticism are highly

appreciated by every department supervisors and also by the HR manager.

5. Adaptability and flexibility:

This skill clearly means how much the employees can change in certain circumstances without

breaking. In an employment context, it could include how responsive you are to new

information, changing conditions or circumstances, commitment to making ongoing

improvements in systems, processes or ways of working and how well you handle or make use

of uncertain situations. Employees need to take different roles and responsibilities, fitting in with

the team and forming working relationships, accommodating a different set of expectations,

following expected conventions, suggesting and implementing improvements. HR managers

need to identify whether the employees are open with new ideas, taking moderate risks, are

confident and have high self-esteem or not. Otherwise if firm appoint an employee who does not

have flexibility and cannot mange tasks in new environments are not eligible enough. Flexibility

is extremely important for negotiating and communicating. The ability to acknowledge another’s

point of view, and perhaps modify one’s own accordingly, is essential for effective teamwork.

Because now a days firms always give tasks in teams. So, if a person lacks to communicate with

his/her teammates than it will ultimately bring the whole team down. Also, adaptability is needed

not only to do one’s job properly but also to help others to improve their tasks. An employee

who has the sincere desire to do things better, has the quality to adapt in new environment. HR

managers should also look for the employees who not only consider self decisions but also

evaluate others judgments. Those employees who can understand other people’s point of view

are the ones who want to make the right decision. Employees who have cultural adaptability

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along with interpersonal adaptability are the most qualified ones. Finally, People who are

flexible are open to change and are able to adapt and adjust continuously to changing

circumstances. Mental agility of this kind enables us to be more effective as problem solvers and

problem finders - flexibility and creativity often go hand in hand.

6. Problem Solving or Reasoning ability:

Reasoning ability, problem solving skills and using initiative are among the top ten skills that

recruiters search in the employees. They want people who will take the personal responsibility to

make sure targets are met; who can see that there might be a better way of doing something and

who are prepared to research and implement change; people who don’t panic or give up when

things go wrong but who will seek a way around the problem.

An employee should have the creativity to invent new ways to solve different problems. He

should have the ability to find solutions to problems using his creativity, reasoning and past

experiences along with the available information and resources. Line managers do not like hiring

graduates who will come running every time they are out of their depth. If an employee can take

the pressure, make sense of his situation and step up with a solution, he will stand a better

chance. Even when it is not specified in the job description, many employers will look at

employees’ problem solving skills at various different stages of the application process. This

could be anything from psychological tests to group activities or one-to-one interviews.

Employers really like those who have a great reasoning ability for this reason.

Problem solving is all about using logic, as well as imagination, to make sense of one situation

and come up with an intelligent solution. Those who have this ability always seem to take

problems as an opportunity than to avoid or panic about it. They understand the positive impact

of problems that increases the workplace productivity. Sometimes they creatively come up with

new ideas or techniques of solving problems that stop the problem to reoccur.

Besides those with this ability are considered between those who have high capability to handle

stress. In addition, for this reason recruiters always like those with great re

solving abilities.

7. Communication skill in the organization:

HR managers also consider that communication is very important to have a better chance of

success. Employees can easily persuade people, influence others, negotiate effectively and

provide valuable feedback. Employ

convey their ideas better to their boss. Moreover, they can make interesting conversation and

network easier and they can also speak to groups of people with self

According to HR manager, “The better your communication skills, the greater success you can

achieve”.

Effective Communication is significant for managers in the organizations to perform the basic

functions of management, such as Planning, Organizing,


for this reason recruiters always like those with great reasoning and problem

Communication skill in the organization:



provide valuable feedback. Employees can inspire motivate and encourage their staff. They can


network easier and they can also speak to groups of people with self-confidence and credibility.

“The better your communication skills, the greater success you can


functions of management, such as Planning, Organizing, Leading, and Controlling.

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soning and problem



ees can inspire motivate and encourage their staff. They can


confidence and credibility.

“The better your communication skills, the greater success you can


and Controlling.

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Communication helps managers to perform their jobs and responsibilities. Communication

serves as a foundation for planning. All the essential information must be communicated to the

managers who must communicate the plans and to implement them. Similarly, leaders as

managers must communicate effectively with their subordinates to achieve the team goals.

Controlling is not possible without written and oral communication. Managers devote a great

part of their time in communication. They have to spend great time on face-to-face or telephonic

communication with their superiors, subordinates, colleagues, customers, or suppliers. Managers

also use Written Communication in form of letters, reports, or memos.

8. Multitasking:

Human resource managers look out for the employees who are able to do multitasking. It means

the quality to do a lot of different kind of tasks together. However, it was considered an

impossible job few decades ago, but now it is one of the most important skills that hr managers

look for. A single-task job is gradually getting faded out. Be it outdoor or indoor tasks or a mix

of both, present-day job searchers have to be prepared to take up multiple tasks.

For example, if an employee can do their designated job, can work in team projects, and even

help in business development and communication, then we can say that the person is a multi-

tasker.

• Increase productivity: Organizations in a quest to maximize productivity with the help of

minimal resources are identifying and retaining employees with “multi-tasking” abilities.

It is because, if a firm has more multi-tasker employees than it will need fewer

employees. Therefore, the overall cost of employee benefits and compensation will be cut

down. It will increase their productivity and have more efficiency in operations.

• Experience different types of task: From the perspective of the employee, multi-tasking

would allow them to experience different types of task and maintain high levels of

motivation and enthusiasm. It will give them a chance to improve their skills and to

become a “brand” in the market. Not all the employees are multi-tasker by nature. Even

they need constant motivation and training in the workplace to cope up with difficult

challenges. So firm needs to reduce their work insecurities, give trainings, help them to

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achieve personal goals etc. to gain their trust and convince them to give their 100% in the

work field. The person’s competency has to be assessed before assigning multiple tasks

or roles.

• Reduce boredom of tasks: Many employees have the passion to do multitasking job. The

firm needs to be careful while giving various jobs to an employee because it may create

frustration to some employees. In other way, employee can enjoy his multitasking job,

which helps to reduce the boredom of tasks. In addition, the employee’s core skill should

be always focused along with additional skills to influence him in his work.

To be multi-skilled, an employee needs to be trained in functions/possess skills that are different

from his own core skill. Training and practice can significantly improve the ability to multitask.

Besides this, HR managers should also notice who the natural muti-tasker is and who is

forcefully doing it. Because, forced multitasking can demoralize an employee and he/she will

finally quit the job. This apart, employees’ work-life balance may be negatively impacted due to

time constraints. Therefore, HR managers should carefully select a candidate who can do

multitasking at a time.

9. Time management skill :

Time management and honesty are of great importance to an employee’s career success. Hence,

HR manager also concerns about the employees time management skill and honesty as of great

importance. It is a duty of HR manger to recruit an efficient and an effective employee.

For example, HR managers can understand an employee’s time management skill based on his

previous achievement. If an employee has high level of previous achievement, then he is a very

attentive and active person. An attentive along with active person always knows about the value

of time.

• Increase proactive attitude: A punctual employee always think about the long-term

process in the organization. He always finishes his work before the deadline and

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brainstorms his future task structure. Being organized allows employees to quickly find

anything that they need.

• Break down large goal into smaller: A time management plan helps employees to break

down large goals into smaller, easily achievable tasks and forces to complete those tasks

on schedule. It helps to progress in a linear fashion towards meeting a goal. A person who

is always punctual can always finish his work on time. IF a huge number of punctual

employees work in an organization, then it is a big achievement for the organization. HR

manager try to give the best efforts to recruit punctual employees.

• High level of success: A punctual employee always succeeds in his life. He never feels

any stress in his work because he always prepares what will happen in the upcoming

situation. He never faces any failure situation in his work.

10. Computer and IT literacy:

Computer literacy refers to the ability to use computer programs in an effective manner.

Computer skills have become increasingly important as companies have started to depend upon

computerized technology to get work done. Computers skills can mean that employees can

perform tasks that others in the workforce are not able to, and they are able to work with

programs that businesses use.

• Advanced working places: Now every organization does their operation beyond the

national boundaries and all their information occurs through web. Besides the

information load has increased a lot. Employees have to work with different types of

information daily and they have to collect them from different sources. Those

organizations that are fast in the process of such information are counted on the best.

Besides now it is considered that those organizations have a better chance of being

successful in the workplace if they are able to navigate computers and use common or

specialized computer programs. So, for this reason employer have such question in their

mind regarding the candidates. Such as, can they use search functions well? How do they

manage files? Do they know whom to contact when their computers suspects a virus or

malware? Do they know how to combine keyboard and mouse use to save time? Do they

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know any functions beyond the basics of launching programs, finding files, searching the

web, sending and reading email, typing and so on? Do they have knowledge about the

IT?

• Profitable computer literacy Skills: The ability to use more common programs such as

Microsoft word or excel or specialized, such as book keeping programs which means the

candidate has advanced computer skills. Besides basic computer literate are expected to

have knowledge about the usage of specialized software.

• Work performance: It is thought that knowing how to use IT often allows one to get work

done in a more organized way, efficient and timely manner. There is hardly any

organization where IT is not used in a regular manner. Therefore, employer searches this

skill in the candidate for better performance.

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Secondary Data Analysis and Review Findings

Observing all the skills that a manager search in an employee we have to know that being a team

member is most important for a successful employee. If an employee become a team member

fully then he can easily lead his team to higher production or to achieve his goal. He has to meet

the general organizational skills such as planning, controlling, leading, motivating the co-

workers. Good team works often results into success. A manager always searches for such

employee who can lead the entire team to succeed. Negotiation with others, sharing ideas,

listening to others all are involve in working in a team. An employee who is team oriented is

more responsible, accountable and search for opportunity. He can also ensure a better work

environment by organizing his subordinates. A manager always looks for an employee who has a

vision, who has a target to reach. He, who has a vision, is a leader. He can run his full team to

that goal. He has to take the responsibility of his team and the risk of being failure to meet the

goal. Experience and understanding are the basis of a good leader. He should have trust and

confident in his decision-making. He has to utilize his resources and motivate his workers to go

for the goal. Communication is another skill that a manager wants to be in an employee. He has

to communicate with his supervisors and his subordinates. He has to give the feedback of his

work to his supervisors and has to order his subordinates for the next target. He has to encourage

his employees to meet the target, he also needs to guide his workers if they are doing wrong, and

again he has to praise them of their good work. Actually, communication is related with every

sector of an organization starting from panning, organizing, leading, and controlling.

Communication helps manager to perform his jobs and responsibilities. Punctuality is one of the

most important skills that a manger looks for in a candidate, if a candidate id punctual he will be

successful in his work. To achieve big you have to be honest, you have to have skills and most

importantly, you have to be punctual as well as confident. For an employee multi-tasking is like

a plus point. Now a day’s HR managers looks for candidates who are able to do multi-tasking in

one time. To be multi-skilled, an employee needs to be trained in functions/possess skills that are

different from his own core skill. Training and practice can significantly improve the ability to

multitask. An HR manager always looks for someone who can easy cope with new environment,

who can take new challenges. An employee has to be flexible to his work. HR managers need to

identify whether the employees are open with new ideas, taking moderate risks, are confident

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and have high self-esteem or not. Otherwise if firm appoint an employee who does not have

flexibility and cannot mange tasks in new environments are not eligible enough. Flexibility is

extremely important for negotiating and communicating. The ability to acknowledge another’s

point of view, and perhaps modify one’s own accordingly, is essential for effective teamwork.

An employee has to be creative. He might face new problems in the office, so he has to be

creative enough to solve those problems by himself.

An HR manager should hire someone who has the ability to accept his mistakes or his

shortcomings and has the patience to learn from mistakes. A new employee will make mistakes it

is obvious, but that employee will be successful, who will learn from mistakes and will not make

such mistakes in the future. Problem solving or reasoning ability is another skill that an HR

manager searches in his employees. He has to have the ability to solve problems coming to him

by his subordinates; they may fail to do certain work, then the responsibility will be on that

employees shoulder, but if the employee could understand the problem earlier and solve it , then

he might not take the blame of an unsuccessful employee. An employee must have reasoning

skill. He has to give logic behind his action, if he is doing something, which is not suggested by

the manager, and then he has to show his own logic to prove that his decision is right.

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Limitations

While doing the term paper we face some limitations. We have some weakness too. We tried our

best to make the paper perfect despite all those drawbacks. Some limitations are given below:

• Our main limitation was we could not get any primary data from any HR manager. It

could help us to do more research.

• Lack of time was another limitation.

• Lack of knowledge was there too.

• Our country’s unstable situation also hampers us to do this paper.

• We could not do meet our teammates due to some unwanted political situation.

There are limitations with the skills also. Some limitations of all those skills are given below:

• Loads of work pressure, so that sometimes they fails to evaluate the employees properly.

• Sometimes biased to friends or family members.

• Has to work daily basis, which means so much pressures.

• Cannot always find the right people because of lacking of supervisors, who actually are

the employer of the new employee.

• Often too much expenses influence the HR manager’s decision.

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Recommendations

To meet company’s goal a HR manager requires selecting a good employee. A good employee

can be defined through all those skills. Employee who is more skilled is more preferable in the

eyes of manager. Maintains and enhances the organization's human resources by planning,

implementing, and evaluating employee relations and human resources policies, programs, and

practices. When a manager will look for an employee, he will be concerned about the punctuality

of the employee. Then he will go for an employee’s general organizational skill. It is so

important for an employee to have the skills like planning, organizing, controlling, leading. An

employee who has a leadership quality is preferable by the HR manager. Then the manager will

look for the ability of team working in an employee. If an employee can work as a team, then he

can be an asset for the organization. A HR manager should search for all the skills mentioned

earlier to find a qualified employee. On the other hand, an employee who is more concerned

about communication, multitasking, IT sector and he who has good problem solving knowledge

is more preferable by the manager. Manager always searches for such kind of employees. If a

manager can perform his duties, than he can get a skilled employee who will be an asset for the

organization. A HR manager usually play a role within a corporation, hire duties, do day-to-day

employee interactions, work with other HR staff and provide required training and experience.

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Conclusion

We want to sum it up by mentioning some responsibilities of an HR manager by which he can

ensure that he can get someone who is very good and who will be able to perform under pressure

and can handle any situation. Hiring, Human Resources Management, Benefits Administration,

Performance Management, Communication Processes, Compensation and Wage Structure,

Supports Diversity, Classifying Employees, Employment Law, Laws Against Sexual

Harassment, Organization. These are the requirements of a skilled employee what an HR manger

should ensure in the work area.

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References

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15d874127b4/1/ eco_wildwalkactivity.zip/team.htm

2. http://smallbusiness.chron.com/importance-employees-working-together-13631.html

3. http://www.businessballs.com/problemsolving.htm

4. http://www.buzzle.com/articles/importance-of-decision-making.html

5. http://www.ehow.com/facts_6872419_decision_making-skills-important-accounting_

.html#ixzz2lZziQwdo

6. http://www.likeateam.com/admitting-to-mistakes-shows-strong-leadership-skills/

7. http://smallbusiness.chron.com/employee-performance-criteria-computer-skills-

1969.html

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Labour Market Skills and Competencies: Top 10 Skills that HR Managers look for in Employees

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