Kristy Long

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From FrontPage to SharePoint 2010Kristy Long

date 23 November 2011

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What I am covering today … 

• About ENERGEX and the currentintranet ‘situation’ 

• Moving to the_source

• Lessons learnt

• Challenges

• Looking forward … what does the

future hold?

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 About our intranet … 

- around 300 content authors

- Accessed by around 2000 office-based staff; different version ofintranet available to field staff

- In January 2010, the intranetattracted almost 2,000,000 hits …

one year later it attracted over3,500,000

- provides gateway to many of ourmost important applications

- In February, over 40,000 requests

were made through the intranetsearch engine

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Current situation

• Microsoft FrontPage is notsupported anymore – the intranetis sitting on a broken platform

• no opportunity for growth withemerging collaborative and

communicative tools• poor traffic analysis and user

statistics; no reportingmechanisms for evaluation andimprovement

• site map based on organisationalstructure rather than user-needs

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Internal Communication design wheel

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What we are … and what we want to be 

Robertson, J (2009) What every intranet team should know NSW; Step Two Designs

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Moving to the_source

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Staggered move

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Project team … who does what and the role of the

intranet manager

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About the Intranet Project

http://thesource/hr/communicationresources/intranet/Pages/Collaboration.aspx 

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Training – introducing people to the scary stuff

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Author workspace

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Senior support and understanding

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Old home page

http://thesource/pages/default.aspx  

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IA on the_source

Process2Go

Gov relations

processes

http://thesource/pages/default.aspx 

MATES

EnerGISe

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Connecting office-based staff to core business … 

- In the field … snapshot 

- STIPIS and other KPI reporting

- Talking to customers

http://thesource/pages/default.aspx  

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New home page

http://thesource/pages/default.aspx  

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Challenges – upgrading from the old to new

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Challenges – info management infancy

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Challenges – info management infancy

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Challenges – our core business

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Challenges – restructures and change

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Challenges – should we do collaboration as well?

http://thesource/hr/communicationresources/intranet/Pages/Collaboration.aspx 

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Challenges – style guide and directions on how to care for the intranet

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What I would have done differently … 

Avoiding HR as pilot site ???

Separating authors / site owners fromlaunch night

Having articulated scope upfront, afterBA has scoped project

Having clearly defined roles in theproject team (for their sake!)

Not having intranet manager in project;treated as stakeholder

Having firm idea of support model andgovernance before project start; notscrambling to come up with it duringproject

Considering where to put ‘inward’facing content at beginning of project;doing a complete content audit

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Measuring our project

Training / information architecture / technology

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Our vision for the future … 

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