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Jul 15, 2015
Monitor Social MediaintroducingKonnect Social
Social Media Engage + Brand Profile Analytics + Social Media Competitive Analysis
Publishing and Scheduling on Social Media Konnect Social Key Features2ListeningListen, Evaluate and ACT1Dont Miss a single conversation online 3Konnect Social is a platform that enables organizations to monitor and engage in conversations across the web.
The Listening tool crawls millions of sites including Mainstream News, Blogs, Forums, Complaint Forums, Comments, Videos, Twitter, Facebook, Google Plus and other social media sites to provide results based on the search parameters
The tool provides analytics such as Sentiment, Media Type, Share of Voice etc. with an easy to use dashboard
With Social CRM the conversations can be classified and assigned to team members. The Social CRM can be integrated with existing CRM using Konnect Social APIsOverview4Easy-to-use Listening tool
Monitor Results based on Search Parameters
Further filter results with Advanced Search
Get all you need in one view
See how you are faring against the competition
Group multiple brand products as one Topic and compare them
Detailed Sentiment analysis with classifications
Identify influencers and most active users
With actionable insights identify key trending topics
6Advanced Search (Search within search)
Monitor and better manage conversations using this advanced search feature
Product managers can focus on their areas of concerns
Classify, tag or assign multiple conversations at once
Filter by users to see their past conversations for our search query
Focus on influencers when volumes are high
7Monitor and Manage Conversations: Track the spread of your campaign, press release, or other communications on the web. Respond to Customers in Real Time, Build contacts with key influencers and communicate with them to obtain more information.
Obtain Competitive Intelligence: Keep track of what your competition is up to
Understand Industry Trends: Follow whats being said within your industry and identify needs in your potential market.
Manage Crisis: Be the first to know when issues are raised. Use intelligence to aid in providing sound and speedy resolution
Use of Konnect Social for different purposes8Konnect Social Vs Competition (Listening)Coverage: Konnect Social is a preferred tool over many others because of it's coverage. We ensure you do not miss any conversation with Konnect Social. This is because we do not rely on third party tools and have our own crawlers.
Speed: With our crawlers we make 48 hits per day per website to ensure that we get web results as fast as possible. This is unlike other tools where you get results probably a day later.
Unlimited Mentions: Konnect Social is architected on big data and hence there is no limit to the number of mentions (matching results based on search parameters). This ensures that not only you get all results for your brand but also for the competition and industry as a whole.
Ready to use: Konnect Social works like a search engine where it crawls the web (dynamic sites) and caches the results. This ensures that you can start using the tool as soon as you add your search parameters and the results and reports are dynamic if the query is modified.
No variable cost: Because of unlimited mentions there is a fixed cost.
Being a late entrant in the market our clients evaluated us against existing tools which they were using earlier.
9Automated Alerts (Rule Based)
Stay connected even if you are no longer logged on to the system
Based on the volume of conversations set rules for Alerts
Alerts available on system, email or Konnect Social mobile app
Get instant alerts if someone Tweets from your own account
Set automated email alerts to a list of people during Crisis.
10CRMWorkflow Tools2Social CRM: An Evolved Form Of Traditional CRM 11CRMCoordinate your teams interaction with relevant conversations returned by Konnect Social. You can assign posts for team members to follow up with, and interact with your team as they carry out their assignments. Create weekly / monthly reports on a click of a button
13Workflow ToolsUse Workflow tools with Advanced Search to assign task to team members
Monitor overall Turn-Around-Time and also of each team member. Monitor TAT for overall closure
Multiple classification for one conversation. Classification report based on Sentiment.
Add working time, holidays and weekends for accurate calculation of TAT. Use features like Follow-ups and work in progress if more information is required from the online user.
Integrate Konnect Social CRM with your in-house CRM with Konnect Social APIs
14Social Media EngageAll in one tool3Social Media Profile Analytics Brand and Competition 15Social Media Analytics
Twitter Competitive Analysis
FB Competitive AnalysisYoutube Competitive AnalysisGPlus Competitive AnalysisComing soon
16Organize with Insights Custom Dashboard
Easily Create Custom dashboard
Manage multiple profiles for Social Media Analysis
17List of Reports Facebook Analytics Admin Posts and EngagementEngagement by Post TypeTotal Impressions vs Page ViewsNew Likes and UnlikesPage Fans DemographicsPeople Talking DemographicsPage Tab ViewsFan SourcesNegative Feedback by TypePeople Talking By Country
Twitter AnalyticsActivity and EngagementEngagement DetailsTotal Account FollowersAccount Followers Over TimeMost Engaged UsersInfluencersReach and ImpressionsTweets - Top KeywordsMentions - Top KeywordsReplies ToWho You RetweetMentions and Your RepliesAggregate Daily Mentions and RepliesAggregate Daily Tweets and RetweetsInterface UsedTweet Response Time DistributionTwitter Account Activity By HourNegative SentimentDetailed Twitter Followers Report
Facebook Comparison Total FansTotal EngagementEngagement Over TimeLikes Over TimeEngagement DetailsEngagement by Post TypeRelative Share Of EngagementRelative Share Of FansPosts Over Time18List of Reports Twitter Comparison Total EngagementFollowers Over TimeMentions Over TimeRetweets Over TimeTweets Over TimeEngagement DetailsTotal FollowersMost Engaged UsersInfluencersReach and ImpressionsReplies ToInterface UsedDaily Tweets and MentionsTop Users By FollowersNegative SentimentKlout Score ComparisonChanges in KloutYouTube ComparisonChannel ComparisonDistribution of ViewsAvg Views Per SubscriberAvg Views Per VideoChannel Comparison: ActivityTotal Engagement vs SubscribersEngagement DetailsChannel Comparison: Video RatingsRating Per VideoMost Rated VideosDistribution of CommentsEngagement since Video PublishedTotal % increase since Video PublishedMost Active CommentersG+ Comparison Page Activity Over TimeEngagement Over TimeEngagement DetailsCircled TotalsPage EngagementEngagement on PostsAverages Per PostEngagement by Post TypePost Type TotalsActivity Keyword AnalysisPage Activites19Single and Multiple Channel AnalysisAnalyze how your brand profiles are performing; track metrics around audience, content, and amplificationEvaluate your overall social media presence across all your social channels in one placeCompetitive Analysis and BenchmarkingAnalyze your competitors share of audience and engagementLook at detailed engagement metrics compared over time with ongoing benchmarking of all key performance metricsKonnect Social for Social Media AnalyticsInfluencer and Trend AnalysisIdentify the influencers in your network, including reach and top topicsAnalyze how campaigns are engaging your top influencers, and deep insights into the influencers who are mentioning your brandCustomer Service EffectivenessMeasure the impact of your customer service efforts on Twitter and Facebook.Track mentions, response rates, response times, and analyze trends over a single account or all your brand profiles20PublishCampaign Management4Social Media Publishing Schedule and post messages 21Social Media Publish Twitter, Facebook and LinkedIn
Schedule messages through the toolCurrently supports Twitter, Facebook and LinkedInUnlimited profiles can be added.Advantage over other tools: The image go as an image and also in albums. In few other tools the images go as owly link. Multiple campaigns can be created. Campaigns can be paused whenever required.
Brands and Agencies using Konnect SocialLatest Clients23Thank YouKonnect with us on [email protected]+91 9819093980 /+91 9833912953 Latest Clients24