Komunikasi Dan Kerjasama

Taufik Bahaudin

Disampaikan pada:

PELATIHAN PELATIH PEMBIMBING PENALARAN MAHASISWA

DI PERGURUAN TINGGI TAHUN 2003

Departemen Pendidikan Nasional Direktorat Jendral Pendidikan Tinggi Direktorat Pembinaan Akademik dan Kemahasiswaan

KOMUNIKASI DAN KERJASAMA

Taufik Bahaudin

BRAINWARE MANAGEMENT SYSTEMBRAINWARE MANAGEMENT SYSTEM©© Telp: (021) 8299960, 8312270 Fax: (021) 8301165 Telp: (021) 8299960, 8312270 Fax: (021) 8301165 Email: Email: [email protected], [email protected], [email protected]

Taufik Bahaudin

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Optimizing separate pieces destroy the effectiveness of the whole.

We need to work together to optimize the system as a whole, not to optimize separate pieces

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NO BODY PERFECT, NO SUPERMAN

Tidak ada manusia yang sempurna, tidak

ada manusia super

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Why Teamwork- Since No Body’s Perfect -

Accomplish more on the job withless waste of time & materials

Produce higher–quality work

Are happier with their jobs

Make customers more satisfied

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MENYANGKUT MANUSIAMENYANGKUT MANUSIA :

Unik

Kompleks

Sulit Diduga

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- Unique- Unique

- Complex- Complex

- Unpredictable- Unpredictable

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THE 55 KEY FACTORS FOR SUCCESS

1.1. THE GOALS & STRATEGY (TEAMWORK) ARE CONGRUENT

2.2. THERE IS SUPPORT AT ALL LEVELS

3.3. GOOD LEADERSHIP BY KEY PEOPLE- CLEAR VISION & FULLY COMMITTED

4.4. A PLANNED ADAPTIVE APPROACH

5.5. KNOWLEDGE AND SKILL

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TEAMWORK : BELIEVING IN PEOPLE

TREATING EVERYONE WITH - Dignity, Trust and Respect

WORKING TOWARD WIN-WIN FOR ALL STAKEHOLDERS

BELIEVING IN PEOPLE

TREATING EVERYONE WITH - Dignity, Trust and Respect

WORKING TOWARD WIN-WIN FOR ALL STAKEHOLDERS

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1

TEAM YANG TANGGUH MEMBUTUHKAN INDIVIDU YANG TANGGUH

TEAM YANGTANGGUH INDIVIDU

YANG TANGGUH

HARUS PUNYA HATI

UNTUK MENCAPAIKETERBUKAAN

KETERBUKAAN

UNTUKMENCIPTAKANKEJELASANYANG DIBUTUHKAN

KEJELASAN

YANG MENDAHULUIPERSEPSI KEADILAN

UNTUK MENCIPTAKANHARUS ADA

IKATAN SALINGPERCAYA

KOMIITMENINDIVIDU

PERSEPSIKEADILAN

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Stages of Team DevelopmentStages of Team Development

PHASE I

Forming

PHASE III

PHASE II

Success/Complexity

Time/Effort

Storming

Norming

Performing

Transforming

Conforming

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An Application of The Cognitive School of An Application of The Cognitive School of Thought in a Brain to Brain Communication. Thought in a Brain to Brain Communication.

(Taufik Bahaudin)

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- Winston Churchill -

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The 1990’s is the Decade of BrainThe 1990’s is the Decade of Brain

Limbic System bekerja sebagai otak dari otak. Limbic System :

Dulu dianggap perannya hanya terkait dengan proses emosional

Sekarang, peran utamanya adalah dalam memproses memori jangka pendek dan transformasi memori menjadi memori jangka panjang.

Hal ini mengukuhkan penting perannya dalam belajar.

TETAPI, MASIH BANYAK HAL YANG BELUM KITA KETAHUI

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“MANUSIA”, secara biologis diciptakan untuk bertahan hidup, dan daya saing utama yang paling besar adalah kemampuan untuk belajar

“MEMPELAJARI” bagaimana untuk belajar, saat ini merupakan tuntutan yang paling kritis untuk bertahan hidup

Kita bisa menjadi sesorang yang punya tujuan tertentu dan mampu untuk mempelajari sesuatu jika kita benar-benar mengerti Belajar Bagaimana Kita Belajar

Mempelajari Bagaimana Otak Belajar Paling Baik

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dan

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MINDSET ACTION BEHAVIORWHO WE

ARE( LABEL )

WHAT & HOW WE BEHAVE

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behavior i/g = f ( mind-set i/g )

i = individual g = group

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OUR CHALLENGE IS IN OUR BRAINOUR CHALLENGE IS IN OUR BRAIN :

WHICH PART OF OUR BRAIN ?

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Corpus Callosum Thalamus

Hypothalamus

Brain StemCerebellum

Pineal

Neocortex

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Mind door

Limbic doors

Physiological doors

Mental doors

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Jenjang BerkomunikasiJenjang BerkomunikasiJenjang BerkomunikasiJenjang Berkomunikasi

Komunikasi pikiran dan gagasan Mampu membuat seseorang merasa nyaman dan aman untuk menerima informasi yang berbeda dengan apa yang sudah ada dalam kerangka berpikirnya

Komunikasi PerasaanAdanya kedekatan pribadi dan keterlibatan emosi

Komunikasi yang manis-manisKomunikasi basa-basi

Sekedar norma pergaulan

Komunikasi fakta sebagaimana adanyaMenyangkut fakta sebagaimana adanya Cenderung ke hal-hal yang rasional

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Komunikasi PikiranPikiran & Gagasan, Gagasan, serta Komunikasi Perasaan Perasaan mut- lak memerlukan RAPPORTRAPPORT

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RAPPORT

Is the essence of an excellent or successful communication.

The ultimate tool for producing results The ultimate tool for producing results with other people with other people

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“IF YOU WOULD WIN A MANTO YOUR CAUSE, FIRST CONVINCEHIM THAT YOU ARE HIS SINCERE FRIEND”

“Abraham Lincoln”

THE MAGIC OF RAPPORT

RAPPORT

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The ability to enter someone else’s world, to make him feel that you understand him

You have a strong common bond

The ability to go fully from your map of the world to his map of the world

The way you tap people resource

RAPPORT RAPPORT IS

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Rapport with others makes almost any task simple, easier, and more enjoyable

To achieve rapport, the magic bond that united people and makes them feel like partners

RAPPORT

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In every case where there’s difference, there’s sameness, too

The way to go from discord to harmony is to go from concentrating on differences to concentrating on similarity

The First step in real communication is learning to translate from your map of the world to someone else’s

RAPPORT

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We do it by creating or discovering things in common

How do we createthe Rapport ??

RAPPORT

Process “MIRRORING” OR “MATCHING”

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Rapport with others makes almost any task simple, easier, and more enjoyable

To achieve rapport, the magic bond that united people and makes them feel like partners

RAPPORT

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Breaking old behavior patterns and creating better ones in our communication, we progress as an effective communicator !

-- it’s an unlearning and learning process--

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The more we judge other people, the more we become fixed with our own road map, using it as

standard for others

A fixation with our own map is the best way to limit our learning and

flexibility.

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WE SEE WHAT WE SEE

WE SEE WHAT WE SEEWe see what we are supposed

to see

We see poorly, or not at all, the data that does not fit into our current paradigm

We don’t know what we don’t know

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Tidak bisa pakai SK…!

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RESPECT is the foundation of RESPECT is the foundation of effective communication.effective communication.

-Would we listen and cooperate with Would we listen and cooperate with someone we didn’t respect ?someone we didn’t respect ?

-What would cause one person to What would cause one person to disrespect the views of another ?disrespect the views of another ?

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One of the clues we use to recognize disrespect is language.

- The word “NOT” is more often interpreted as a direct attack on the person; we become the judge !

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Visual Auditory Kinesthetic Olfactory Gustatory

Physiological Doors :

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MEMAHAMI MODALITAS SESEORANG

ORANG VISUAL BIASANYA BERBICARA CEPAT DAN MENGGUNAKAN PERUMPAMAAN YANG DAPAT DIBAYANGKAN

AUDITORY BIASANYA BERBICARA TIDAK TERLALU CEPAT DAN MEMPERHATIKAN KATA-KATA YANG DIPERGUNAKAN

KINESTHETIC BERBICARA LEBIH PERLAHAN LAGI

� Suara biasa berat dan dalam� Tempo bicaranya biasanya pelan tapi pasti� Menggunakan perumpamaan yang bersifat fisik

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TS-30-19

KETIKA SESEORANG :

Menengadahkan kepala, orang tersebut sedang dalam mode VISUAL

Menegakkan kepala atau sedikit memiringkan kepala, orang tersebut sedang dalam mode AUDITORY

Menunduk dengan santai, orang tersebut sedang dalam mode KINESTHETIC

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TS-30-16

KE KIRI ATAS Ia membayangkan sesuatu dari ingatannya

KE KANAN BAWAH Mengakses bagian kinestetik dari sistem representasinya

KE ARAH TELINGA KIRI Ia sedang mendengarkan sesuatu

GERAKAN MATA :

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Memahami perilaku seseorang/sekelompok orang melalui Kecenderungan Dominasi

Otaknya; “melihat” Ratih dan Arief lebih dalamRatih dan Arief lebih dalam..

(Herrman Brain Dominance)

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PENGARUH DARI GAYA BERPIKIRBagaimana kunci dari Karakteristik

OtakMengarah Kepada Penggunaan dalam Garis Dasar Bisnis:

Dominansi Otak

Preferensi Cara Berpikir

• Apa yang kita perhatikan• Hal terbaik apa yang kita

pelajari• Apa yang membuat kita bersemangat• Bagaimana kita berkomunikasi

• Bagaimana kita menjalankan bisnis• Dalam bidang apa kita berhasil

• Bagaimana kita berinteraksi dengan dunia

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THE WHOLE BRAIN THE WHOLE BRAIN MODELMODEL

LOGICALANALYTICALFACT-BASED

QUANTITATIVE

HOLISTICINTUITIVEINTEGRATIVESYNTHESIZING

ORGANIZEDSEQUENTIAL

PLANNEDDETAILED

A : FACTS

UPPERLEFT

D : OFF-THE-WALL FANTASY

UPPER RIGHT

LOWER LEFT

B : DETAILS

LOWER RIGHT

C : EMOTIONAL

THE FOUR-QUADRANT MODEL SERVES ASAN ORGANIZING PRINCIPLE OF HOW THE BRAIN WORK

INTERPERSONALFEELING-BASEDKINESTHETICEMOTIONAL

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FEELINGDoes it use experiences that

relate to the audience?Are there examples to

illustrate the point?Is it helpful and user-friendly?Does it acknowledge

emotional issues?

FORMDoes it provide details?Is it in sequential order?Is it neat?Is it in a recognizable,

“approriate” formal?

FUTURE

Does it look at the big picture or overview?

Is it visual and colorful?Does it use metaphorsIs it conceptually sound or

clear?

FACTSDoes it use facts?Is it quantified?Does it show clear analysis?Is it to the point? Is it logical?

A D

CB

Communication Walk-Around

A WHOLE BRAIN ANALYSIS OF MANAGEMENT STYLES

A WHOLE BRAIN ANALYSIS OF MANAGEMENT STYLES

PROFORMA PROFILE

A

CB

D

GAYA KUADRAN – A

Biasanya otoriter, direktif, dan all-business, berlawanan dengan “management of people”

Suka menyelesaikan masalah, fokus dalam berpikir, memproses dan menganalisa.

Berbicara untuk menyelesaikan masalah sesuai logika. (talking through solutions to problems )

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The A Quadrant :

Evaluation of ideas

Decisions and judgments are explained and justified.

Would favor to reducing the complex to the simple, the unclear to the clear, cumbersome to the efficient.

The style is analytical, logical, and rational.

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The B Quadrants :

Task would frequently be prioritized, would tackle them in a systematic and sequential manner.

This is structured in a practical and procedural sense.

A strong preference would suggest us to have natural inclination towards organization, reliability, efficiency, order and discipline.

Time is managed effectively.

Mindful of logical constraint and is methodical and attentive to detail.

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The C Quadrants :

Characteristics may include good interpersonal skills Characteristics may include good interpersonal skills with an awareness of the feelings of others. with an awareness of the feelings of others.

Naturally sensitive and receptive concerning Naturally sensitive and receptive concerning mood, atmosphere, attitudes and energy levels.mood, atmosphere, attitudes and energy levels.

Usually an attraction to people plus and ability Usually an attraction to people plus and ability to express his/herself easily.to express his/herself easily.

Ease of communication. Ease of communication.

Sensory intuition, in the form of gut feelings or Sensory intuition, in the form of gut feelings or hunches, may be displayed and given credence. hunches, may be displayed and given credence.

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The D Quadrants :

Feel comfortable with abstract concepts.Feel comfortable with abstract concepts.

Make rapid connectionsMake rapid connections

Usually handle several mental Usually handle several mental inputs simultaneously. inputs simultaneously.

Would take an initially holistic approach to Would take an initially holistic approach to problem solving.problem solving.

Various facets would be assessed Various facets would be assessed simultaneously.simultaneously.

Mental jigsaws made and conclusions reached in Mental jigsaws made and conclusions reached in a spontaneous rather than a studied manner.a spontaneous rather than a studied manner.

Questions that sound obvious, but get to the Questions that sound obvious, but get to the heart of the matter.heart of the matter.

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Brainware Communication Model

© Taufik Bahaudin, 1998

Keterangan :KA : Kuadran Otak Kiri AtasKB : Kuadran Otak Kiri BawahKC : Kuadran Otak Kanan BawahKD : Kuadran Otak Kanan Atas

Pintu Audio

Pintu Visual

Pintu KinestetikKA

KBKC

KD AK

Personalitas &Personalitas &Budaya Budaya IndividuIndividu

V

Emotional Intelligence

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