Knowledge Hub Advisory Group 17 Sep09

The Knowledge The Knowledge HubHub

Knowledge Hub Advisory Group17 September 2009

Steve DaleAssociate Consultant

Housekeeping

• No fire alarm exercises planned – if alarm sounds it’s real.

• Buffet lunch at 12.45 pm• Mobile phones ON but silent• Wifi available (?)• Use hashtag #khub if Twittering, tag

khub if blogging.

Agenda

10.00 Tea/Coffee and Networking

10.30 Welcome and Introductions

10.45 What is ‘The Knowledge Hub’

11.15 Terms of Reference

11.30 Social Media Strategy

12.15 Future meetings F2F, Virtual and Telecons

12.30 Summary and Next Steps

12.45 Buffet Lunch

The Knowledge HubBusiness Context

Some Background

• The Knowledge Hub is a 2-3 year project commissioned and funded by the CLG.

• It is being managed by the Improvement and Development Agency (IDeA).

• The scope includes people, technology, data and process.

• The project started in February 2009.

Objectives• Facilitate easier/faster sharing of experience• Find help (ask a friend)• Enable comparison and challenge• Create a Local Gov culture of collaborative

practice development, sharing and problem solving

• Using Web 2.0 to unlock sector led participation

• Encourage strong-bottom-up element and engage broad base of workers

Audience

• Practitioners in councils (politicians, and officers)

• Practitioners across local public service

• Regulators• Policy makers• Experts and other specialist interests• National and international

What success will look like for councils• Understands it’s own strengths and weaknesses (level of

self awareness) • Has rapid access to the experience of other councils in the

development of its own approaches• Is responsive to new ideas and ready to adopt them• Is recognised for its own expertise and is ready to share it• Encourages its staff to innovate and engage with others

outside the council in the development of ideas• Is open about its own performance and seeks support and

challenge from others• Is willing to engage in the challenge of other councils and

provide support for their development• Is supporting/encouraging itself to innovate

What success will look like for the sector• It is ready to learn quickly and can respond quickly to new

challenges and responsibilities.• It avoids duplicate development and co-produces where-ever

possible• It is imaginative, innovative and open to new ideas from

internal/external sources• It is confident, imaginative and ambitious• It can identify those at risk and help address poor performance • It can identity common problems and assemble evidence for

common solutions• It is self aware, can define shared requirements and speak with a

shared voice• It is aware of its own performance and is open to challenge• It can signpost to the best of ‘breed’• It manages central /local relationships• It can learn quickly from abroad (international Government Unit)

Three Principal Workstreams

Technology

Knowledge Hub ProjectKnowledge Hub Project

Business RequirementsFunctional Requirements

Testing

Solution ProcurementSystems IntegrationHosting

Design Support


Solution Procurement


Systems IntegrationSolution Procurement


HostingSystems IntegrationSolution Procurement


DesignHostingSystems Integration



TestingDesignHostingSystems Integration



SupportTestingDesignHostingSystems Integration



Training

Communications

SupportIncentives

Standards

Org Development

Education

Training

Education Support

Training

EducationIncentives

Support

Training

EducationCommunications

IncentivesEducation

CommunicationsIncentives

Education

StandardsCommunications

IncentivesEducation


IncentivesEducation

Org Development


IncentivesEducationEducationEducation

IncentivesEducation

CommunicationsIncentives

Education


IncentivesEducation


IncentivesEducation


IncentivesEducation

Org DevelopmentPractice Development

Policies StandardsCommunications

IncentivesEducationPeople

Data (content)

Culture Change(Knowledge Ecology)

User-generated

System-generated

Data feedsPublic datasets

BeaconsRenewal

EfficiencyExchange

Partnerships &Places Library

TobaccoControl

Discreet programme

s which provide a basis on which to

develop and build the

Knowledge Hub

BeaconsRenewal

EfficiencyExchange

ESD Toolkit

StatusProgramme Status

Beacons Renewal Less themes. New process, new name. Higher barriers for acceptance. More emphasis on knowledge sharing.

Efficiency Exchange London Efficiency Challenge. 33 borough councils. New CoP platform with self-evaluation and benchmarking tool. Model to be extended to other RIEPS.

Partnerships and Places

ITT for new Web 2.0 collaborative platform. Start development Oct09

Tobacco Control CoP established involving 25 local authorities sharing best practice.

EfficiencyCoPs

Self assessment Benchmark

Data

PeerChallenge

Efficiency ExchangeEfficiency Exchange

Best Practice Resources

Best Practice CollaborationAllows users from participant authorities to develop and actively share best practice knowledge

Self AssessmentData collected from councils helps highlight where greater efficiency can be achieved.

Peer ChallengePeers from other authorities review the assessment and provide direct feedback

BenchmarkingAuthorities able to review their data and compare with benchmark data collated by CA

Best Practice ResourcesCommunity repository of current best practice principles

Efficiency Exchange

Where we are now

Progress• Award winning community of practice web site• Active participation (35,000 registered users, 800

communities)• Working with early adopters

But• “Bottom up” approach – limited systematic integration into

priorities• Limited ability to “compare and contrast” – to compare

performance• Incentives required to bring about necessary culture change

and successfully incorporate into a users daily workflow

The Knowledge HubSocio-technology context

So, what is ‘The

Knowledge Hub’?

Distilled output from 3 April 09 Workshop• It should support visualisation, e.g. ‘heat

maps’ showing emerging trends and ideas. • It will have a serendipity engine which

enables new ideas to bubble up to the top.• The solution is not a library or a document

repository.• It will allow filtering and subscription

through technologies such as RSS.

Distilled output from 3 April 09 Workshop• It will support social bookmarking and

sharing, with the ability to identify friends and collaborators with shared interests.

• It will support personalisation and customisation, e.g. through applications such as iGoogle or Netvibes.

• More use of narrative, stories, and video. It’s about people and what they are doing.

• It’s about teaching local government staff how to use the existing social media tools through an education programme.

Where do I look for the information and knowledge I need to do my job?

Partnerships and places library

http://www.northeastiep.gov.uk/

Which communities and networks do I need to join?

IDeA CoP Platform Statistics

• Platform officially launched November 2007.• Currently 35,000 registered users.• 820 communities. • 90 new members a day (over 400 new

joiners a week).• Average of 10 new CoPs10 new CoPs created each week.

Conversations are Conversations are getting more granulargetting more granular

http://www4.wiwiss.fu-berlin.de/bizer/pub/lod-datasets_2009-03-05_colored.png

Social and professional networks Social and professional networks proliferateproliferate

So let’s collect, aggregate and filter the information in order to make some sense of it all.

KHubApps, plug-ins,widgets

Blogosphere Twitterverse

Websites

Personalisation

RSS/Aggregation

MobilePhoneApps

Datasets

CoPsKnowledgeWorkers

Aggregate Aggregate and filter – and filter – let the key let the key

conversationconversations emerges emerge

“It will have a serendipity engine which enables new ideas to

bubble up to the top.”

Mashups using council and other public datasets

“It should support visualisation, e.g. ‘heat maps’ showing emerging trends and ideas”

Knowledge needs to be fresh to be relevant

“The solution is not a library or a document repository.”

Transitioning from knowledge repositories to stories and

narrative

“More use of narrative, stories, and video. It’s about people and what they are doing”

Dataset 2

KNOWLEDGE HUB

Dataset 1

Database Layer

Data Aggregation LayerSemantic markup

Metadata

Tags

Profile

User +

PeopleFinder

Blog Wiki Forum EfficiencyExchange

P&PLibrary

OtherApps

AddressBook

Application Layer

User Interface andAccess Controls

Plug-ins/Widgets

Plug-ins/Widgets

Dataset n

Gov, Local Gov andOther public datasets

API

RSS/AtomFeeds

Search

The Technology

Plug-ins/WidgetsMashups

“It will allowing filtering and subscription through technologies such as RSS”.

“It will support personalisation and customisation, e.g. through applications such as

iGoogle”

Issues that keep me awake at night• What are the incentives for councils

to contribute to, or use content from the Khub?

• What is the ‘killer app’, or the USP?• What are the training and support

needs?• How will you be able to shape the

project?“It’s about teaching local government staff how to use the existing social media tools through an education

programme”

Any thoughts or questions?