Know the Earth…Show the Way NATIONAL GEOSPATIAL-INTELLIGENCE AGENCY Approved for Public Release/ 05-116 Overcoming the Challenges of Systems Engineering.

Know the Earth…Show the Way

NATIONAL GEOSPATIAL-INTELLIGENCE AGENCYApproved for Public Release/ 05-116

Overcoming the Challenges of Systems Engineering at NGA Overcoming the Challenges of Systems Engineering at NGA

INCOSE Washington Metro Area Meeting

8 March 2005

INCOSE Washington Metro Area Meeting

8 March 2005

Dr. Thomas HolzerTechnical ExecutiveAcquisition Engineering Office

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NATIONAL GEOSPATIAL-INTELLIGENCE AGENCY

Know the Earth…Show the WayINCOSE Washington Metro Area Meeting 8 March 2005 Approved for Public Release/ 05-116

Our Mission

NGA provides geospatial intelligence – imagery, imagery intelligence, and geospatial data and information – for planning, decision-making and action in support of national security.

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Background

• NGA is a Combat and Intelligence Support Agency– We serve many masters

• Secretary of Defense• Director of National Intelligence• Director of Central Intelligence

• Acquisition workforce does not come from an acquisition culture

• A lot of challenges being successfully overcome

NGA has been improving SE and Acquisition Management overall since Jan 2000

NGA has been improving SE and Acquisition Management overall since Jan 2000

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Disclaimer

• NGA continues to accomplish great things despite the challenges of doing systems engineering in a non-acquisition management culture.

• This presentation is not a critique of NGA’s systems engineering capabilities

• This presentation is a review of how NGA is overcoming the challenges in a complex environment

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Challenges (The Short List)

• Doing systems engineering in a non-acquisition management environment– People don’t understand SE and don’t care– People want to understand, but don’t know why– People don’t want to be constrained by processes– “It takes too long”– People want to understand and try

• Delivering quality capabilities quickly– Complexities from an SE viewpoint are overlooked or

understated

• Meeting acquisition improvement objectives– Mr. Wynne’s (USD/AT&L) SE Revitalization– General Clapper’s improved acquisition management

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Topics- Path to Maturing SE in NGA

Technology,Tools, &Training

Organizationsand

People

Processesand

Practices

Robust & AgileSystems

Engineering

Staff Officer

FIA Joint Management Office

DD

Chief of Staff

Director (D)Component Acquisition Executive

Dr. Art Decker

Deputy Director (DD)Dr. Keith E. Littlefield

AcquisitionContracts Office

(AC)Director

Sr. Procurement Executive

Deputy Director

Staff Officer / Tasking Office

Staff Officer / Outreach

Coordinator

Staff Officer / Comp Tech Support

Staff Officer

Acquisition Engineering Office

(AE)

DirectorDeputy Director

Acquisition Systems Office (AS)


LINE OFFICESLINE OFFICES

STAFF OFFICESSTAFF OFFICES

Technical Executive (TX)

Business Executive (BX)

Staff Officer Facilities / Space

Engineer

Staff Officer / HR Staff

Military Executive (MX)Chief of Staff

Administrative Executive (AX)Assistant Chief of Staff

Special Assistant

AcquisitionBusiness Office (AB)


NRO NGASupport Team

Director

Deputy Director

Special Assistant for Analysis & Production

Delivering the Future NOWCurrent as of 17 December 2004

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Previous Acquisition Engineering Office

C on tract M a nag em e nt S A P E n g r T e am

P ro g ramP lan n ing

M od e lin g &S im u la tion

P e rfo rm a nceA na lys is

P lan n in g and A na lys is

R equ ire m en tsV a lid a tion

C usto m erIn te rfa ce

R equ ire m en tsA na lys is

G N P S S EIC M A P S E

R equ ire m ents andC usto m er In te rface

In te rfa ces

C on figu ra tionM an agem e nt

M asterS ched u le

C M L S ES O N S E

A G P S ES E G 18 S E

A rch itec tu reE ng ine e ring

IV & V

R ead ine ss

S yste mIn teg rity

P ro ce ssIm provem e nt

E n te rp riserisk M g m t

S ecu rityE ng ine e ring

D H S S EIraq S E

A G I S ES B R /N IS S E

C h ie f S ystem sE ng ine e ring

G e oS coutR equ ire m en ts

G e oS coutA rch itec tu re

G e oS coutB P R

G e oS coutP lan n ing

F IAR equ ire m en ts

F IAIn te rfa ces

F IAC O N O P S

F IA N S GP ro jec t O ffice

A cqu is ition E n g ine e ring

Legend

Line divisions

Functions

ProjectsChallenged in applying complete SE skills to specific transformation activities

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Realignment Goals & Approach

• Create an environment that encourages & promotes effective collaboration both internal to NGA/A and externally

• Provide systems and forums to improve the quality of decisions

• Provide continuous feedback to improve individual and organization performance in meeting D/NGA priorities

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Legend

Line divisionsFunctionsProjects

Realigned Acquisition Engineering Office

Contract Management RTM ACE FIA ACE

KPE ACE CML ACE

GKB ACE A/B ACE

WSE ACE SAP ACE

MCS ACE P/S ACE

Chief Systems Engineer

ProgramPlanning

Modeling &Simulation

PerformanceAnalysis

Planning and Analysis

Requirements

Validation

Customer

Interface

BPR/CONOPS

Requirements andCustomer Interface

Interfaces

SecurityEngineering

RequirementsAnalysis

Data Architecture& Engineering

ArchitectureEngineering

IV&V

Readiness

ConfigurationManagement

MasterSchedule

EnterpriseRisk Mgmt

SystemIntegrity

Acquisition Engineering

Technical Executive

Functional Line Divisions:• Staff

Train and equipMatrix support to AEE

• Execute core processes • Process improvement

Function re-alignments

Chief SE & Associate Chief Engineers (ACE):• Programs and Projects

Plan and leadEnsure alignmentAddress cross ACE issues

• Stakeholder coordinationSingle point of contactCommon business rhythm

• Platform-based ACEsConverge into NSG

architecturePersistence ACE includes all

space-based programs

RTM- Requirements Tasking MarketplaceKPR- Knowledge Production EnvironmentGKB- GEOINT Knowledge BaseWSE- Web-based Secure EnvironmentMCS- Mission Corporate Support

IC MAP PO

DHS JPO

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Legend

Line divisionsFunctionsProjects

Realigned Acquisition Engineering Office

Contract Management RTM ACE FIA ACE

KPE ACE CML ACE

GKB ACE A/B ACE

WSE ACE SAP ACE

MCS ACE P/S ACE

Chief Systems Engineer

ProgramPlanning

Modeling &Simulation

PerformanceAnalysis

Planning and Analysis

Requirements

Validation

Customer

Interface

BPR/CONOPS

Requirements andCustomer Interface

Interfaces

SecurityEngineering

RequirementsAnalysis

Data Architecture& Engineering

ArchitectureEngineering

IV&V

Readiness

ConfigurationManagement

MasterSchedule

EnterpriseRisk Mgmt

SystemIntegrity

Acquisition Engineering

Technical Executive

Functional Line Divisions:• Staff

Train and equipMatrix support to AEE

• Execute core processes • Process improvement

Function re-alignments

Chief SE & Associate Chief Engineers (ACE):• Programs and Projects

Plan and leadEnsure alignmentAddress cross ACE issues

• Stakeholder coordinationSingle point of contactCommon business rhythm

• Platform-based ACEsConverge into NSG

architecturePersistence ACE includes all

space-based programs

RTM- Requirements Tasking MarketplaceKPR- Knowledge Production EnvironmentGKB- GEOINT Knowledge BaseWSE- Web-based Secure EnvironmentMCS- Mission Corporate Support

IC MAP PO

DHS JPO

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Organization and People

• Maturing SE competencies– Strong training program– Infusion of external SE and Acquisition

Management expertise– Support from external SE & SI support

• Enterprise Engineering Contract (SE)• GeoScout Contract (SI)• MITRE

– Apply standard processes

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Acquisition Strategy FrameworkAcquisition Strategy Framework

Systems Integrator(GeoScout)

HeritageContractsHeritage

Contracts

Ops & Sustainment(NJVC)

Legacy O&SContract(s)

Legacy O&SContract(s)

Enterprise Engineering

•Corporate Business System and Process

•Mission System and Process

•Enterprise Architecture (operational, technical and conceptual data model)

•Migration Planning

•Requirements Baseline•Performance Metrics/ Modeling•Enterprise Risk Management•Master Program Schedule•Enterprise CM (Readiness) • IV&V•Technology Insertion

• Integrated GI Analytical Environment

•Corporate and Mission BPR implementation

•System Architecture Definition, Development & Implementation

• Infrastructure Modernization

•Technical Insertion / Prototyping (NPE)

•System Migration Plan Life Cycle Planning

• Integration & Test/ITF•Risk Management•Training• Implementation of Logical & Physical Data Model

•Development Baseline

•Operational Baseline•System Operations•Enterprise Services•Software Admin

•Hardware Maint•License Mgmt•Inventory Mgmt•Maintain NPE / ITF

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Tools Acquisition Management Professional Advisory Board

• Defines, guides and sponsors professional development– Band-level expectations– Career progression– Education roadmap– Performance standards– Training programs

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Training Growing SE Capabilities

• Systems Engineering Graduate Certificate Program– ½ Master Degree through The George Washington Univ and

University of Missouri-Rolla– 2 year program; 6 courses; 1 course/semester; on-site– 76 graduates since Jan 01– 54* students currently enrolled

• Systems Engineering Masters Completion Program– Completes academic requirements for MSSE– 2 year program; 6 courses; 1 course/semester; on-site– 18 students to graduate Apr 05

• Continuing Education (Long-term Full Time Training)

– 3 Doctor of Science Engineering Management– 3 Masters in Systems Engineering

* Includes 14 NGA contractors & 9 mission partners

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Training Growing SE Capabilities (con’t)

• Defense Acquisition Workforce Improvement Act– Certification (System Planning, Research, Development and Engineering;

Program Management, Test & Evaluation, Logistics, others)

– Competency improvement

• Leadership Development Program– “Prepare participants as potential, future leaders with the

knowledge and skills that are required and desirable in moving forward and upward in career pursuits”

– Mid & Senior levels (GS13-15/Bands 4-5)

• Shadowing and Mentoring Programs• Long Term Full Time Training• Ad-hoc Training• On-the-Job Training

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Technology Information Management

• Integrated Data Environments– Enterprise Engineering contractor maintained– One-Stop source for SE activities information– GeoScout contractor maintains companion

• Process Asset Library– One-stop shop for all process materials– Located on EE IDEs

• On-Line Tools– EVM– Program Managers Dashboard– Others

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Processes and PracticesProcess Improvement Initiative

• Keystone to SE integrity

• Objective: “To deliver products and services of consistent, high quality to the customer”

Documented, repeatable processes that achieve

predictable results

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Processes and PracticesProcess Improvement Initiative

• Based on Federal Aviation Administration Integrated Capability Maturity Model, Ver. 2– Enterprise-wide improvement of life-cycle, management

& support processes, based on capability levels from the acquisition agent point of view

• Initiated Jan 2000 in Acquisition Directorate– Achieve Level 2 in 10 critical process areas

• Conducted external appraisal in Oct 2003– Achieved Level 3 in 8 of 10 process areas

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Processes and PracticesProcess Migration

Contract Management (3) Configuration Mgmt (3)Needs (3)Outsourcing (3) Project Management (2)*Quality Assurance (1)*Readiness** Requirements (3)Risk Management (3)System Evaluation (3)Transition (3)

Configuration Mgmt Contract Management OutsourcingProject Management Quality Assurance Readiness**Risk ManagementSystem EvaluationTransitionAlternatives Architecture DesignInformation Mgmt Integrated TeamingIntegrationMeasurement Needs Peer ReviewProcess DefinitionProcess Improvements Requirements Strategic PlanningSystem Security* Tech InsertionTraining

2000 - 2003

2003 - 2009

Process (Appraised Level)

* Process not sufficiently institutionalized for Level 3 ** Process not in FAA-iCMM*** Where it makes good business sense

Configuration Management

Alternative Modeling & Simulation

Enterprise Architecture

Information Management

Enterprise Needs &

Requirements

Integration

Pre Award & Contracting

Measurement

Process Definition

Project Management

Process Improvement

Peer Review

Readiness

Quality Assurance

Strategic Planning

Training

System Security

Technology Insertion

Transition

Test & Evaluation

Risk Management

CM, TX

To All

To All

From All

PM

Life Cycle Processes

Management Processes

Support Processes

Additional Processes

From All To All

Draft 6/4/04

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SE Processes, Policy and Standards• Tier 1: Process Improvement Processes and Policy

– Process application policy – Defines Architecture, Base and General Processes, Process

Interfaces and policy (4-10 pgs/process)

• Tier 2: Process Area Procedures – May be tailored (10-50 pgs)– Specific standards and references identified

• Tier 3: Detailed Guidebooks – Division/Project/Segment Specific (50+ pgs)

• Tier 4: Training Materials – Process/Division/Project Specific

ProjectDrafts, Tailors & Implements Processes

Tiers 2-4 SEPG

Approval

Tier 1NCCB

Approval

All materials maintained in Process Asset Library

All materials maintained in Process Asset Library

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Process Application

• Overlays ‘expanded’ Mil-Std 499B SE model• Mandatory for all program offices (PO)

– Implemented as processes completed– Training provided by process teams– Process ‘artifacts’ expected by acquisition leadership

• Processes not put on contracts, but– Contractors need to help fulfill PO’s responsibilities– Most/all contractors have supporting processes

• Being expanded across agency

Much longer story needing much more time

Much longer story needing much more time

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Lessons Learned

• An active Senior Sponsor is essential• Manage process improvement like a program

– Program Plan– Managed schedule and resources– Phased implementation

• Get stakeholder buy-in from the start– Process Owner– Process Working Group members– Doubters as strongest advocates

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Lessons Learned

• Pick a process model and stick with it– A priori evaluation criteria– Keep it simple

• Develop hierarchical process documentation• Incentivize & recognize change

– Public forums– Impromptu

• Marketing, marketing, marketing– Sponsor e-mails– News articles– Posters

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Point of Contact

Thomas Holzer, [email protected]

Know the Earth…Show the Way NATIONAL GEOSPATIAL-INTELLIGENCE AGENCY Approved for Public Release/ 05-116 Overcoming the Challenges of Systems Engineering.

Documents

acquisition management

intelligence support

public release

acquisition culture

imagery intelligence

geospatial data

meeting dnga priorities

support of national