NextGen Business Competencies Keys to Being Ready for The Future @Kupe [email protected] www.kupetalks.com
Jul 21, 2020
NextGen Business
CompetenciesKeys to Being Ready for The Future
@Kupe
www.kupetalks.com
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@Kupe Kupe Kupersmith
–Steve Denning, author “Radical Management”
“a new kind of business culture
is emerging…searching out
opportunities, finding solutions
through rapid experimentation,
and achieving
agility through decisiveness.”
– Luke Hohmann, founder “Innovation Games”
Don’t become a ‘traditional agilist’.
From CEO Jeff Bezos
• High Velocity Decisions
• Resist Proxies
• External Trends
• Customer Focus
ChangeDigital
Transformation
Agile
Transformation
Business Model
Transformation
DriversAI, Cloud, Mobile, BigData,
Analytics, AR/VR, Extreme
CS, competition
internal: velocity, quality,
talent
external: customer
value/collaboration,
adaptive strategy
market movements, new
entrants, need to ‘plan’ on
longer horizon (viability
vaccination)
Challengechanging constantly, requires
integrated thinking, fear of risk
culture change: breaking
100 year old habits
short-term’ism, tech debt &
biz debt
Opportunityshiny tech, bragging rights,
investment, partnership
enablement
time-to-market (get right
stuff out faster), reduced
waste (<OpEx)
resilience, creative
invincibility, longterm biz
health
and
more…
It's All About The
"T-Word" Now
“Great artists steal.” – Picasso
Design Thinking
Systems Thinking
Organizational Development
Network & Game Theory
Open Systems Leadership
• Creating
Opportunities
• Finding
Opportunities
• Seizing
Opportunities
1. Systems Perspective
2. Customer Experience
3. Generate Hypotheses
4. Probe for Value
5. Experiment
Three Categories of Outcomes• Functional
Person Using the product or service to get a job done. They
have metrics that must be addressed so they can execute
the job perfectly.
• Financial Buyers apply a set of financial metrics to select which
product or service to acquire.
• ConsumptionThere are consumers interacting with the product or service
throughout a lifecycle. The consumers have a metrics to
judge the customer experience.
- Adapted from
research and the
work of Strategyn.
Deciding
Smarter and Faster
1. What Decisions
2. Who Decides
3. Decision Criteria
4. Learn Fast
5. Human Factors
Features Outcomes
• 4 foot wide path
• Steps every 5 feet
• Ground cover –Erosion controlmaterial.
• Etc.
vs.
Decision Filter
#norequirements
#noprojects
High Velocity Decisions
• “Bias towards action”
• “Escalate quickly”
• “I disagree, and commit”
• “Don’t ask for permission”
• “Be right a lot”
Let’s Play
“Make People Awesome” “Rally behind decisions”
Evolving
The Culture
1. New Approaches
2. New Mindsets
3. Social Networks
4. New Language
5. Flatter Structures
Three Things in Common
Engaging
For Buy-In
1. Emotional IQ
2. Storytelling
3. Harness Conflict
4. Be CoCreative
5. Make It Fun
From a recent Gallup survey.
D
C
i
Dominance Influence
SteadinessConscientious
S
Fast Paced & Outspoken
Cautious &
Reflective
Accepting
& Warm
Questioning
& Skeptical
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What did you learn?
How?