Keys To Achieving Superior Performance Preview

Keys to Achieving Superior Workforce Performance Copyright © Star Leadership, Inc. All rights reserved.

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Keys to Achieving Superior Workforce Performance

Performance Management Series Performance Management Series

By Peter Adebi



What We Will CoverWhat We Will Cover

What is superior workforce performance? What is superior workforce performance?

HR’s role in cultivating superior workforce HR’s role in cultivating superior workforce performance performance

Keys to superior workforce performance: Keys to superior workforce performance: employers’ perspectiveemployers’ perspective

Keys to superior workforce performance: Keys to superior workforce performance: employees’ perspective employees’ perspective

Notable challenges to achieving superior Notable challenges to achieving superior performanceperformance


What isWhat is Superior Performance?Superior Performance?

Superior performance emerges Superior performance emerges when talented workers willingly and when talented workers willingly and unreservedly harness and invest unreservedly harness and invest their talents in an organized and their talents in an organized and optimally productive manner. optimally productive manner.

Superior performance or high Superior performance or high performance is a product of performance is a product of dedicated leadership, careful dedicated leadership, careful planning, disciplined execution planning, disciplined execution and a supportive environment.and a supportive environment.

Superior performance or high Superior performance or high performance is a product of performance is a product of dedicated leadership, careful dedicated leadership, careful planning, disciplined execution planning, disciplined execution and a supportive environment.and a supportive environment.



Human Resources RoleHuman Resources Role

HR TodayHR Today

Resource: See the book Human Resource Champions : The Next Agenda for Adding Value and Delivering Results by David Ulrich, University Press, 1997

Business and Strategic Business and Strategic Partner Partner

HR Administration/HR Administration/Transaction ProcessingTransaction Processing

Change Change AgentAgent

Employee Employee ChampionChampion



Human Resources RoleHuman Resources Role

HR TrendHR Trend

Moving away from…Moving away from… Moving toward…Moving toward…

Reactive: Waits for issues to come to HR before initiating action.

Firefighting: Usually lacks a unified approach to problem solving.

Writing and enforcing rules: Focuses mainly on sanctions as means of enforcing policies - seen as "policy police."

Diagnosis and treatment: Focuses on identifying and resolving issues.

Rigid training schedules: Allows little flexibility in adapting training to meet changing needs.

Proactive: Gets involved early and designs interventions that forestall problems.

Strategizing: Has a systemic approach to problem solving.

Partnering: Seeks to develop and implement policies by building and leveraging strong relationships.

Prevention and empowerment: Seeks to create the right environment.

Needs driven: Training/development can be modified on the fly to meet constantly changing needs.


Keys: Employers’ Keys: Employers’ PerspectivePerspective

Key #2: Balanced perspectiveKey #2: Balanced perspective

0 2 4 6 8 10246810

(Desired leadership) Task orientation Relationship orientation

Focuses too much on tasks, on getting things done, often at the expense of people—careless about people’s needs and feelings.

Focuses too much on not

hurting people’s

feelings and meeting their

needs, often at the expense of

optimal productivity.

Source: Star Leadership® Development Tool Kit (2010)


Key #3: Keep your talents from thinking aboutKey #3: Keep your talents from thinking aboutjumping ship. jumping ship.




Key #3: Use motivational tools in these areasKey #3: Use motivational tools in these areas

Social

Intrinsic Respect

PhysicalTools/

ResourcesWorkspace

Enough workers

Autonomy Fairness

EconomicFinancialrewards

JobSecurity

Status/Title

RecognitionWork-LifeBalance

Feeling Appreciated

Selfactualization

Effectiveleadership

Source: Core Motivator Grid® From Star Leadership Tool Kit2008


Keys: Employers’ PerspectiveKeys: Employers’ Perspective

Key #3:Key #3: Antecedent and consequence

Source: LeadQuest Consulting, Inc. (2008)



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Keys To Achieving Superior Performance Preview

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