ey Management Skills required by Manage Introduction •A manager in a business or retail environment requires certain core skills. •I have identified 9 core skills a retail manager needs possess in order to be successful. KEY MANAGEMENT SKILLS REGUIRED BY MANAGERS PLANNING ORGANISING COORDINATING CONTROLLING MOTIVATING COMMUNICATING LEADING DECISION MAKING FORECASTING Presented by: Bright Chimani Retail Management: Communications Module 29/11/10
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
Key Management Skills required by Managers
Introduction
•A manager in a business or retail environment requires certain core skills.
•I have identified 9 core skills a retail manager needs possess in order to be successful.
It reduces risks surrounding decision making by managers
It calculates or predicts future events of conditions affecting businesses
SALES FORECASTINGBusinesses success is based on a healthy demand of its product from the market
TYPES OF FORECASTING
FINANCIAL FORECASTINGBusinesses success is based on a healthy financial position to meet its projected business needs
PLANNING
PLANNING INVOLVES
Evaluation Of Resources
Developing Alternatives
Evaluation of Plan
Creating Organisational Structure
Implementation of PlanCreating Forecasts
Planning prepares for and predicts future events affecting the business
It establishes objectives and creates strategies to achieve those objectives.It creates a step by step determination, activities and resources necessary to achieve those objectives.
CONTROLLING
QUALITY CONTROLSJudges a product or
services
COST CONTROLSuccess or failure of a business depends on
control of finances
QUANTITY CONTROLProduction Based
TIME CONTROL Timing of performance on quantity or quality
TYPES OF CONTROLLING
PLANNING AND CONTROL ARE INEXTRICABLY ENTWINED
Measures performance against pre-determined
standards
Evaluates progress and it steers the department in
the right direction
ADMINISTRATIVEDeals with company structureflow of informationcommunication etc.
Every day of our life each one of us makes decisions. It is the same with
businesses managers who need to make good decisions all the time.
TYPES OF DECISIONS
OPERATIONAL DECISIONSNormal day to day operational decisions which include:Resource allocationstaffingBudgets, etc.
STRATEGIC Deals with:Opportunitieschoice of productsMarketspromotional issues.
DECISION MAKING
COORDINATION
Its a process of ensuring that the interrelated activities in a business go as planned.
PRINCIPLES OF CREATING A GOOD
WORK CLIMATE
It is concerned with achieving harmony of individual efforts
achieving set organisational and group needs.
Be goals and resource centred
Inspire confidence and lend encouragement
Set a good example
Give credit and blame as needed, credit in public,
blame in private
Consciously seek participation
Be fair, consistent and honest
DIRECTING
COMMUNICATION
It is the attainment of organisational goals through
guiding and motivating subordinates
It includes issuing orders, instructions and enforcing