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Which makes A Successful Manager Which makes A Successful Manager
08/16/13 HSE / RPL / UMALLAHSE / RPL / UMALLA
THE FRONT LINE MANAGER
SENIOR MANAGEMENTSENIOR MANAGEMENT
WORKMENWORKMEN
FRONT LINE FRONT LINE MANAGERMANAGER
HSE/RPL/UMALLA 2
Good Good Planner/Leader Planner/Leader
Poor Poor Planner/Leader Planner/Leader
• DEALING WITH PEOPLE
• DEVELOPING ABILITIES
• BUILDING TEAMS
• ACHIEVING RESULTS
HSE/RPL/UMALLA 3
FROM TO
• ‘ Doing’ the job An uncertain ‘managerial’ role• Using ‘technical’ skills Placing emphasis on people• Using well developed skills Having to learn new ones• Being delegated tasks Having to delegate to others• Controlling the output Being evaluated on others’ output• Having knowledge Managing others - often with
more knowledge
HSE/RPL/UMALLA 4
THE FOCUS CHANGES
PLAN CONTROLCONTROL
DOING
SENIOR SENIOR MANAGEMENTMANAGEMENT
OPERATOR
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LEADERLEADER ADMINISTRATORADMINISTRATOR
COORDINATORCOORDINATOR
SPECIALISTSPECIALIST
TRAINERTRAINER COMMUNICATORCOMMUNICATOR
PROBLEM PROBLEM SOLVER SOLVER
MOTIVATORMOTIVATOR
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MY MY MANAGERMANAGER
Grant Loan or Grant Loan or RefuseRefuse
Make me feel Make me feel fine or miserablefine or miserable
Accept orAccept or
Reject meReject me
Develop orDevelop or
Finish meFinish me
Make me Make me Richer or Richer or PoorerPoorer
Grant Leave orGrant Leave or
Refuse itRefuse it
Reward orReward or
PunishPunish
RecommendRecommendPromotion Promotion or Demotionor Demotion
Some People Are Reactive – They Do Not Plan. They Are Content With Meeting The Situation When It Comes
As A Manager We Need To Make An Attempt To Control The Future. We Need To Be Pro-active.
We Need To Think Ahead & Consider :
• How You Want Things To Turn Out
• How Would They Turn Out If You Do Not Take Any Action
• What You Need To Do To Make The Future As You Would
Want It To Turn OutHSE/RPL/UMALLA 18
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MAKING THE BEST USE OF RESOURCES
TECHNOLOGY
EQUIPMENT
MONEY
RAW MATERIALS
PEOPLE
PROCESSES
HOW DO WE ORGANISE :
HSE/RPL/UMALLA 20
PEOPLE DON’T ALWAYS SEE EYE TO EYE
Conflict Is A Normal By-product Of People Trying To Work Together. Since Some People Differ With Each Other, Conflicts Arise.
AS MANAGERS IT IS GOOD IF WE ARE ABLE TO :
• Limit The No. Of Conflicts
• Resolve Within An Acceptable Time Period
• Look For The Root Cause
• Prevent It From Doing Irreparable Harm
• Use The Conflict As A New LearningHSE/RPL/UMALLA 21
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SHARING THE TASKS : Do “I” need to do this ?
XHanding out tasks, telling people precisely how to carry them out and give them NO freedom to use their initiative
Entrust somebody down the line with the authority to make decisions about the task. You may specify the desired results but leave it to him to decide the path
Abdicating responsibility
You are still responsible for the task delegated
DELEGATION :
• Increases involvement
• Creates enthusiasm
• Increases output
• Saves your time
• Gives you scope to move higher
• Increases your effectiveness
HSE/RPL/UMALLA 23
• MOTIVATING –
”Getting your people to work willingly and productively to achieve results desired”