KATELYN MARIE KUHNS 1345 Lowrie Street, Apartment 2 Pi ttsburgh, PA 15212 717. 201.5489 Kate [email protected] PROFESSIONAL GOAL EDUCATION University of Pittsburgh Graduated Cum Laude with a Bachelor of Arts in Communication and a minor in French EXPERIENCE Guest Service Team Member; Target; McCandless, PA – February 2016 to present o Fielding guest questions, complaints, and concerns o Logging ESIM (Environmentally Sensitive Item Management) items, damaged items, and electronic recyclables through POS system o Inform guests of the Target RedCard and encourage them to sign up o Appropriately sorting items to be distributed throughout the store o Organizing front desk to be presentable at all times Customer Service Team Member; Stauffers of Kissel Hill; Lititz, PA – September 2011 to April 2016 o Took care of customer inquiries, returns, questions and concerns o General office duties such as answered and transferred calls throughout the store o Served as communication liaison between customers, departments, and managers o Logged customer information into company-wide database for target marketing and purchase history purposes Innovation Institute (Internship); Pittsburgh, PA – September 2015 to December 2015 o Expanded clientele database by over 100 journals/news outlets o Created new and informative online advertisements for public o Drafted and sent out final copies of press releases for multiple clients Lancaster Barnstormers Minor League Baseball (Internship); Lancaster, PA – May 2014- August 2014 o Managed group of 5 during game sales