Kalampusan 2015 May

Kalampusan May 2015

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Training of Business

Counselors for

Negosyo Centers

in Central Visayas

1st Knowledge

Management

Meeting in 2015

Balik Eskwela

Diskwento

Caravans

Simple ways to

improve

customer

relations

ay flourished amidst a flurry of activities in prepa-ration for the launch of Negosyo Centers in Cen-tral Visayas.

DTI trained business counselors who are equipped to pro-vide free-of-charge mentoring to enterprising individuals. Business counseling is one of the main services provided by the soon-to-open Negosyo Centers in the region. Counsel-ors shalll diagnose business related concerns and provide sound advice to potential local entrepreneurs and investors . Considering that business counselors need easy access to a rich database as well as adequate information, the DTI 7 has developed the Customer Relations Management and Network Attached Storage Systems. The Negosyo Center project is aimed at encouraging the growth of the country’s MSMEs, as stipulated in RA 10644, also known as Go Negosyo Act of 2004.

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As part of the two month long activities at Fablab Bo-hol, a Basic Arduino Workshop was held. During the activity, technology enthusiasts learned Arduino, an open-source electronic prototyping platform that cre-ates interactive electronic objects. Workshop partici-pants were able to make arduino projects using open source data and up-cycled materials such as old cans, toy parts and paper boards.

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The opening of schoolyear 2015-2016 is fast ap-proaching and the Department of Trade Industry has begun its campaign in ensuring reasonable prices and ample supply of school supplies that are under the list of basic necessities and prime com-modities of the Republic Act 7581 or the Price Act. Among the school supplies that are in the DTI list of basic and prime goods and are frequently being monitored on their supply and prices are notebooks (composition, writing and spiral), pad paper (grades 1-4, intermediate), ballpens, and, pencils. “Simultaneously, DTI will conduct its monitoring activities to check not only the reasonableness of prices and the availability of supply of school sup-plies but also the compliance with specific stan-dards and labeling requirements”, states Undersec-retary Victorio Mario Dimagiba of DTI Consumer Protection Group (CPG).

According to the Republic Act 7394 or the Consumer Act of the Philippines, any manufacturer, importer, distributor or retailer that does not comply with the requirements of the Philippine National Standard (PNS), shall face admin-istrative charges, which include a maximum fine of P300,000 per violation. The DTI-CPG, through its Fair Trade Enforcement Bu-reau (FTEB), adds that school supplies are among the various non-agricultural products that are being moni-tored every week. Consumers can report or file complaints against unsafe school supplies to DOH/ FDA or overpriced and unla-beled school supplies to the nearest DTI office in their area.

Source: http://www.dti.gov.ph/

DTI assured by manufacturers of school

supplies that they will not increase prices

In May, DTI conducted training of business counselors to handle Negosyo Centers, which the regional office is eyeing to set up in June this year. Around eight centers will be put up across the region, two of which will be in Cebu. DTI 7 Director Asteria Caberte said at least two business counselors will man Negosyo Cen-ters. The business counselors, who will either come from the DTI or the local government unit (LGU), are tasked to help diagnose business problems and advise business solutions to mi-cro, small and medium enterprises (MSMEs). The Business One-Stop and Business Re-source Centers and other SME Support Cen-ters in the region will be converted to Negosyo

Centers. The Negosyo Center project is a partnership with the DTI and LGU. The establishment of Negosyo Centers is a pri-ority program of the department for the develop-ment of MSMEs. The centers will provide a package of services such as business registra-tion assistance, business advisory, business advocacy and information to MSMEs for their development. MSMEs account for more than 99 percent of all establishments in the country, which comprise 66 percent of the total employment in the private sector.

Training of Business Counselors

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DTI Negros Oriental conducted a Diskwento Caravan in Sta Catalina on April 17-18, 2015. There were 15 participating establishments and 1,265 beneficiaries.

In May this year, the Diskwento Caravan in Sta. Catalina, Negros Oriental was featured in CNN Philippines. The Diskwento Caravan is one of the banner programs of the DTI that aims to help consumers stretch their budget through price discounts offered by participating manufacturers, distributors and wholesalers.

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In preparation for this year’s school opening, the

Department of Trade and Industry (DTI) held

“Balik Eskwela Diskwento Caravans” in the prov-

inces of Central Visayas.

In Negros Oriental, Diskwento Caravans were

rolled out in Sta Catalina on April 17-18 and in

Manjuyod on May 15-16.

Meanwhile, Diskwento Caravans will be brought

to buyers in Siquijor on May 22-23, in Bohol on

May 27 and May 30-31.

The Diskwento Caravans is made possible with

the participation and cooperation of Local Govern-

ment Units (LGUs, Consumer Welfare Associa-

tions, as well as retailers and manufacturers in the

region.

With the Diskwento Caravans, consumers can

avail of discounts on school supplies and other

products. Balik Eskwela Diskwento Caravans

offer school supplies and items such as bags, uni-

forms and shoes and prime commodities like

bread, sardines, cooking oils, processed meat,

and detergent bars.

In order to take advantage of the influx of buyers

to the Diskwento Caravans, consumer education

is often conducted through parlor games, raffles

and other fun-filled activities.

The Diskwento Caravan is one of the banner pro-

grams of the DTI that aims to help consumers

stretch their budget through price discounts of-

fered by participating manufacturers, distributors

and wholesalers.

The DTI’s Diskwento Caravan started in 2008 and

is envisioned to improve consumer access to ba-

sic and prime commodities.

For more information on the Diskwento Caravans,

interested parties may contact the nearest DTI

provincial offices.

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The FabSummer: 2D Basic Illustrator + Laser Cutting workshop was held on April 28-29, 2015 at the Fabrication Laboratory (FabLab) in Bohol. The training featured data composition for digital fabrication. The data was executed using the Laser Cutter. Participants were able to understand the mechanisms and ways to make their ideas into proto-types by making the data, and operating the laser cutting machine.

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The DTI 7 organized a meeting with KM and IT offi-

cers (KMO & ITO) last May 8 to fast-track the imple-

mentation of the Data Tracking & Monitoring, Network

Attached Storage and Customer Relationship Man-

agement Systems throughout the region.

Present during the meeting were: KM Champion Maria

Elena Arbon (DTI Bohol PD) , Krystle Jade Bato (DTI

NOPO KMO), Danny Atabay (DTI Cebu alternate

KMO & ITO), Roy Marfa (DTI Cebu KMO & ITO),

Vierna Teresa Ligan (DTI Bohol KMO, PD Nimfa Vir-

tucio (DTI Siquijor KMO), Jojisilia Villamor (DTI7 KMO)

and Bernard Cabasisi (DTI7 ITO).

With the Knowledge Management culture given more

prominence within the department, these KM tools

were developed by the DTI 7 to facilitate knowledge

exchange among provincial and regional offices.

Network-attached storage (NAS) is a file-level computer

data storage server connected to a computer net-

work providing data access to a heterogeneous group of

office personnel.

Customer Relationship Management (CRM) is a system

for managing an organization’s interactions with current

and future clients. It often involves using technology to

organize, automate, and synchronize customer service

and technical support.

The Data Tracking and Monitoring System (DTMS) is an

efficient monitoring/ tracking tool for office communica-

tions.

As Negosyo Centers are set-up by DTI in the provinces

of Central Visayas, these KM tools shall become more

relevant and crucial to the project’s success.

1st Knowledge Management Meeting for 2015

Customer relationship manage-ment (CRM) is a system for effectively managing a com-pany's interactions with current and future customers. It often involves using technology to organize, automate, and syn-chronize sales, market-ing, customerservice, and tech-nical support.

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DTI Sec. Gregory Domingo

visited Cebu on May 15 for

a dialogue with furniture

exporters and members of

the Cebu Chamber of Com-

merce and Industry (CCCI).

He was the Keynote

Speaker during the Induc-

tion of Officers and Trus-

tees of the CCCI held at

the Cebu City Sports Club,

Cebu Business Park.

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Photos above: DTI Negros Oriental PD Javier Fortunato Jr. spoke on DTI services and how to access livelihood projects to around 1,700 barangay officials in Negros Oriental and Siquijor who attended the seminar titled " Capacitating Partner Barangay Officials with Recent Updates on Rules and Regulations from National Govt Agencies." The activity, held at the Negros Oriental Conven-tion Center, was sponsored by PICPA-Negros Oriental Chapter in partnership with the League of Local Government Accountants of Negros Oriental and Siquijor (LLAGANOS).

Photos above: DTI Cebu facilitated in the benchmarking visit of Sapang Dalaga Meat Processors Association to Food Manufacturing Companies and Micro Enterprises in Cebu on April 22-23. The LGU of Sapang Dalaga, Misamis Occidental has a Meat Processing Project under the DTI-BUB pro-gram. One of the components of the project is a benchmarking visit to processed food factories and pasalubong centers in Cebu City. The project aims to upgrade technology by establishing a viable meat processing center and pasalubong shop in Sapang Dalaga.

The DTI 7 Knowledge Management Team held its 1st KM Meeting for the year on May 8 at the DTI7 Conference Room. Topics tackled during the meeting included tackle the installation and usage of the Document Tracking, Network Attached Storage and Customer Relations Management Systems at the Regional and Provincial Offices .

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The Department of Trade and Industry-Cebu Provincial

Office (DTI-CPO), in cooperation with the Department of

Health-Food and Drug Administration (DOH-FDA), DTI-

Bureau of Small and Medium Enterprise Development

(BSMED), and the DTI-Trade Related Technical Assis-

tance Project 3 (TRTA 3), conducted a training on Food

Safety and Food Licensing and Registration for

MSMEs on April 16 – 17, 2015 at Cebu Grand Hotel,

Cebu Capitol Commercial Complex, N. Escario St.,

Cebu City.

The activity was attended by 150 micro, small and me-

dium enterprises, food manufacturers, producers and

food service providers in Cebu. The activity was meant

to address the need of MSMEs to become more com-

petitive especially in the light of the ASEAN Economic

Community Integration.

The two-day training laid emphasis on Food Safety Act

of 2013, Food and Drugs Administration Licensing and

Regulations, Food Safety Best Practices (HACCP, GMP

& GHP), Online E-Registration and E-Licensing, among

others.

The Food Safety Act of 2013 or R.A. 10611 is a law that aims

for a high level of food safety, protection of human life and

health in the production and consumption of food. The law also

aims to protect consumer interests through fair practices in the

food trade.

DTI Cebu conducts food safety training

Renea Cruz-Tan, knowledge management coordinator for sanitary

and phytosanitary conformity and rapid response facility compo-

nent of the Department of Trade and Industry (DTI)-Trade Related

Technical Assistance (TRTA) Project 3.

ASEAN Community and DTI Services in the Region. Doing Business in Free Trade Areas is DTI’s trade advocacy and information campaign to increase exporter awareness of the country’s preferential trade agreements. Since its launch in 2010, the program has also become a venue for exporters to navigate the complex Philippine FTA markets, including ASEAN, China, Korea, India, Ja-pan, Australia, and New Zealand.

Info Session on DBFTA

On May 27, the Department of Trade and Industry conducted an Informa-tion Session on Doing Business in Free Trade Areas at Dao Diamong Ho-tel, Tagbilaran City, Bohol.

Matters on Doing Business with EU using GSP +, Basic of Exporting and Doing Business with Japan Areas were discussed by Export Marketing Bu-reau staff Ma. Jaena Go-aco. Samuel Tulay and Noemi Tansengco. DTI staff Jojisilia Villamor and Jude Guieb also talked on Doing Business in the

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Photos above : The DTI7 EXECOM went on a learning tour of production process at Raw Brown Sugar Milling in Pamplona, Negros Oriental last April 28. Photos directly below: DTI7 RO personnel participated in the Training Workshop on Technical Specification and Tendering held at the Marco Polo Hotel, Davao City last April 22-24

Photos below: The DTI7 RO staff participated in the eNGAS Training held at the Y2 Residence Hotel on April 17 this year.

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DTI mounted a trade expo for the Philippines’ Tourism Support Industries

Cluster in Boracay with

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Research shows that it is less expensive and more profitable for businesses to retain existing customers than to acquire new ones. And one of the simplest ways to do that is by providing great customer service. Here are simple tips from business owners and customer service pros on how to satisfy customers and keep them coming back for more. Take responsibility for problems. "Be honest," said Ross Kim-barovsky of crowdSPRING. "People appreciate transparency, but even more so they appreciate humility. And a healthy dose of both" can calm an angry customer and help build trust – and even brand loyalty. Embrace the complaints. "As customers complain, or make note of things that aren't working with your prod-ucts or business processes, use that information to cre-ate a fix that customers will love," said Chris Curtis, executive director of Web Business Ownership. Respond quickly to customer queries. "Be responsive and fast with your replies," said Davide Di Cillo, CEO of The Fifth Layer.

Use social media. Social media tools, such as Facebook and Twitter, are a great customer service device, said Lindy Moses, marketing associate at FabulousSavings. Customer service is all about being there for the customer, and social media tools allow for this quite easily.

Reward good customers. "Develop reasonable customer loyalty pro-grams with generous discounts and seasonal offers," said John White, support manager at BestEssayHelp. Follow up with customers. "Call customers after they bought the service or product and check how they are doing," suggested Orit Pennington, the owner of TPGTFX Label Solutions Inc. Indeed, many times that follow-up

call or email can reveal problems you didn't know about that could have cost you future sales. And by following up not only can you identify and help solve or resolve prob-lems or gain new insights into your products and services, you create satisfied customers who are much more likely to buy from you again and tell their friends. Source: http://www.enterpriseappstoday.com/

http://youtu.be/N5vj8Osfrqk

OTOP STORE—TINDAHANG PINOY CEBU.

OTOP Store, Cotcot, Lilo-an, Cebu, Philippines.

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KALAMPUSAN http://kalampusan.weebly.com/

EDITORIAL BOARD

Executive Editor

Asteria C. Caberte

DTI 7 Regional Director

Writer / Editor

Lay-out Artist

Jojisilia Villamor

I.T. Support

Jerome Elarcosa &

Bernard Cabasisi

Contributors

Vierna Teresa Ligan

Angeline Gonzales

Shirelyn Villamor

Javier Fortunato Jr.

Mark Aristotle Cabagnot

Adelina Balatayo

REGIONAL OFFICE

Regional Director ASTERIA C. CABERTE

3rd Flr, WDC Bldg.,Osmena Boulevard, cor. P.Burgos, Cebu City

Tel. # (63)(032) 255-0036 / 255-0037

Fax # (63)(032) 253-7465

email: [email protected] / [email protected]

http://www.facebook.com/dtiregion7

http://dti7updates.tumblr.com/

REGIONAL DIVISIONS

Business Development Division (BDD)

Victoria Diaz, Chief

Tel. Nos. 2550036 / 412-1989 / 412-1868 loc. 601

e-mail: [email protected]

Consumer Welfare and Business Regulatory Division (CWBRD)

Rose Mae Quinanola, Chief

Tel. Nos. 2550036 / 412-1989 / 412-1868 loc 301

Industry Development and Investment Promotions Division (IDIPD)

Minerva Yap, Chief

Tel. nos. 412-1944 / 4121945 / 255-6971 / 255-3926

e-mail: [email protected]

BOHOL PROVINCIAL OFFICE

Provincial Director MA. ELENA C. ARBON

2F FCB Bldg., CPG Ave., Tagbilaran City

Tel. # (63) 038-501-8260

Fax # (63) 038-412-3533

email: [email protected]

CEBU PROVINCIAL OFFICE

Provincial Director: NELIA V.F. NAVARRO

DTI Building, Osmena Boulevard, corner Lapulapu Street, Cebu City

Tel. # (63)(032) 255-6971 / 255-3926

(63)(032) 412-1944 / 412-1945

email: [email protected] / [email protected]

NEGROS ORIENTAL PROVINCIAL OFFICE

Provincial Director JAVIER FORTUNATO, JR

2F Uymatiao Bldg., San Jose Street. Dumaguete City

Tel. # (63)(035) 422-2764

Fax # (63)(035) 225-7211

email: [email protected]

SIQUIJOR PROVINCIAL OFFICE

Provincial Director NIMFA M. VIRTUCIO

CF Bldg., Legaspi St., Siquijor, Siquijor

Tel. # (63)035-480-9065

Fax # (63) 035-344-2238

Email: [email protected]

Philippines