Job description - CIArb

Job description

Job Title: Non-Membership Course Manager Date: October 2019 Reporting to: Head of Education & Training

Overview CIArb is passionate about promoting a harmonious society, helping people and organisations avoid, manage and resolve conflict through our global network of over16,000 members. We are the leading global professional membership organisation representing the interests of alternative dispute practitioners worldwide. As a not-for-profit, UK registered charity, CIArb works in the public interest through an international network of 40 branches.

Job Purpose The post holder will manage the delivery of all non-membership courses delivered at headquarters, branches and partners. The Non-Membership Courses Manager will work in conjunction with the Director, Business Development Team and Head and Quality and Delivery Manager in the development and successful delivery of all CIArb non-membership courses. Your role will be entrepreneurial, managerial and operational with respect to the delivery of all CIArb non-membership courses at CIArb and partners.

Key responsibilities

• Supporting the delivery of the Education and Training business plan and CIArb strategic objectives, especially in working with the Business Development team to identify a profitable portfolio of further education courses that develop the existing portfolio and add commercial profitability

• Managing key relationship with partners and other stakeholders in developing new and existing course content

• Growing and managing e-learning, face to face and webinar courses • Managing the scheduling of courses each year to support the achievement of the department

revenue target • Working with the other Education sub-teams in the delivery of courses, particularly the Quality and

Delivery Team • Managing and implementing all elements of non-membership courses, including course schedules,

course specifications, content, enrollments and delivery • Working and contracting faculty • Ensuring that all the non-membership course information is accurate and up to date, including on

the website, course information sheets, in brochures and also in all information held, used and disseminated by partners

• Ensuring that the Finance, CRM and Moodle systems function appropriately with respect to the delivery of non-membership courses

• Providing non-membership course data to the Director and Head for analysis • Maintaining a vibrant and collaborative relationships with other departments, particularly Business

Development, Membership and Marketing, to ensure effective course promotion, conversion from student to CIArb member, and data capture from enquiries

• Delivery of non-membership courses Requirements Essential

• Recognised management qualification or accreditation • Experience of working in the educational sector • Substantial understanding of product development cycles and in product development and delivery • Good business acumen and experience of working with business development teams • Sound knowledge of e-learning, face to face, webinar and other courses • Good experience in selling products and courses in accordance with economic and strategic

objectives • Good experience of working with Customer Relation Management, finance, Virtual Learning

Environment and other educational systems • Experience in course organisation, including enrollments, material, working with faculty, budget

creation and assessments • Experience of managing education and training provision (ideally on a global scale) • Good experience of implementing effective standard operating procedures pertaining to course

delivery • Experience of working with people of various cultures • Sound knowledge and understanding of professional postgraduate education and training • Sound knowledge of aligning learning outcomes, with core content development and delivery and

assessments • Managerial experience in supervising a team • Excellent individual and team ethic and bringing the best out of a group • Excellent communication, writing and IT skills, particularly with respect to maintaining data sets and

report writing Desirable

• Experience in a global membership organisation/professional association • Sound knowledge and understanding of alternative dispute resolution • Knowledge of credit regimes for different qualification bodies

Summary terms and conditions Contract: Permanent Salary: £34,000 Annual leave: 25 days holidays per annum plus UK bank holidays Pension: Minimum 8% Employer contribution with minimum 2% Employee contribution Healthcare: Company scheme subject to terms and conditions. Life assurance: Company life assurance scheme.

Location: CIArb Head Office, 12 Bloomsbury Square, London, WC1A 2LP Notes: This post will be subject to background checks. A full statement of the main terms

and conditions of employment will be supplied with any formal offer of employment. This job description does not form part of your contract of employment.

How to apply To apply for this job opportunity, please send a CV and covering letter to [email protected]

Other Benefits: • Season ticket loan • Cycle to work scheme • Perk Box (employee money saving platform) • Flexible working hours • Social events e.g. Christmas party, summer party, International day, Charity

events • Weekly fitness classes • 1 a day (Fruit in the office)