ITS Who we are and what we do! A roadmap to service September 2011
Feb 25, 2016
ITS Who we are and what we
do!A roadmap to service
September 2011
ITS Mission
We help the Carleton community work, learn, create, and collaborate by improving access to information and facilitating the use of technology.
ITS Organization
Too busy to see
on PowerPoint
Team structure
EISEnterprise Information
Systems(7 staff)
SysnetSystems & Networking
(8 staff)
CSSComputing Support
Services(7 staff)
Director’sIT Directors
(3 staff)
ATAcademic Technologists
(4 staff)
PEPSPresentation, Events &
Production Support(4 staff)
Leadership
Web Services(7 staff)
Who do we support?
Major information systems we support
How do people talk with us?
Liaisons, Academic TechnologistsITS helpdesk
PEPS (Presentation, Events & Production Support)
ITS helpdesk
Staff & Faculty
Students
Advisory committeesWorking groups
PEPS (Presentation, Events & Production Support)
Library ResearchIT
Our advisory committees
ITS Advisory Committees TPPC - Technology Planning & Priorities Committee
◦ High-level advising ACAC – Academic Computing Advisory Committee
Priorities and advising ACAC – Administrative Computing Advisory Committee
◦ Priorities and advising Student Computing Advisory Group
◦ Student Computing advising
Working Groups DMG – The Data Management Group
◦ Data management and policies CUG – Colleague User Group
◦ Colleague application support Library/IT
◦ Collaborative service point and planning Digital Archives Group
◦ Planning for digital asset archiving HR/Payroll/IT
◦ Priorities and initiative for supporting HR/Payroll
4 ways to get help from ITS
• Walk up: CMC 107, Libe 4th floor, Weitz Center 027
• Call us: CMC x5999, Libe x4264, Weitz Center x7070
• Email us: [email protected]
• Request help online: helpdesk.carleton.edu
3 places to get help from ITS
• ITS helpdesk – CMC 107• IdeaLab helpdesk – Weitz Center 027• Research/IT – Libe 4th floor
Common to all 3 Helpdesks
• Software support• Printing support• Basic scanning support• Basic account triage
including password resets• Knowledge base content development
Carlpedia – wiki.carleton.edu• Assistive Tech needs
Unique to each Helpdesk
ITS helpdesk◦ Student-owned equipment drop-offs◦ Student Worker accounts◦ ResNet◦ DMCA Violations
Research/IT◦ Reference/Instruction support◦ Microform scanning/printing◦ Assistive Tech stations◦ Library specific spaces
IdeaLab◦ Fine art printing◦ Fine art scanning◦ Video/Audio editing
PEPS and the IdeaLab
The Weitz Center's centralized technology resource center• Audio and video editing stations• Lending library of digital cameras and video production
equipment• Regularly scheduled how-to workshops• Computer lab with linked workstations • "Project Due Date" events in which experts are gathered for
students during the busy end of the term• High-end scanners• Large-format printers capable of fine-art printing• Office space and work areas for Presentation, Events, and
Production Support (PEPS) staff
Modeled on Apple’s Genius
Bar
IdeaLab in the Weitz Center, next to PEPS
Reserve the IdeaLab: https://apps.carleton.edu/idealab/schedule/
PEPS new home in Weitz Center
Room number: Weitz Center 027Phone number: x 7070
PEPS website
List of all technology in classrooms and labs
Loaner equipment for faculty, staff and student groups:◦Video camcorders◦Digital cameras◦Computer projectors and screens◦Other Audio/Visual equipment
Request their loaner equipment in the PEPS office, over the phone, or using their online request form
Learning opportunities
Classroom sessions:◦PowerPoint and presentations◦Design basics◦Website creation in Reason◦Basics of Moodle◦Canon MFPs – E O Johnson Co.◦New features in Zimbra 7
Online training libraries:◦SANS computer security◦Atomic Learning and lynda.com◦Element K and MS eLearning
SANS Computer Security training
Security Awareness for the 21st Century
The SANS program provides everything your organization needs for an effective security awareness program. SANS goes beyond just compliance and addresses the most common risks using a proven framework.
Atomic Learning library of online video tutorials
Atomic Learning library of online video tutorials
Lynda.com library of online video tutorials
Lynda.com library of online video tutorials
Some new things to be aware of
Windows 7 replaced XP in the labs and classrooms this summer
Microsoft Office has been upgraded in the labs and classrooms◦ Office 2010 for Windows◦ Office 2011 for the Mac
New Canon MFPs have started to arrive on campus◦ Training provided at time of delivery and again later if you need
it Zimbra has been upgraded There are some changes to the Courses and Collab
network drives◦ Folder structure has been updated on both◦ There are new ways to access these drives from off-campus
What’s ahead for us all in technology?
Faster computersMore network bandwidthIncreased rate of change
◦We all handle change just fine now, right?Mostly, it’ll be about communication
◦Facebook◦Twitter◦Blogger◦Email◦Calendaring◦Etc.
Thank you !Questions?