Itraj company profile

(House-martin is the Software Development Subsidiary of IT RAJ, Inc.)

www.itraj.com

www.house-martin.in

About Us

IT RAJ ,inc

Bring new dimension to Web and software application, which speaks the user language.

Getting away from the myth and exploring new possibilities of technology.

User Centered Design (UCD) values and simplified engineering to make sure the application is

more adaptable and extensible to meet both user and business demands.

‘Creatively Designed with Rich Solutions’

Web Design and Development

Application Development

Mobile Application

Support & Maintenance

E-Learning Solution

Windows Application

Internet Marketing

Database Development

Client Server Applications

Content Management System

Web Hosting

BPO & Tech support

Our Offerings

Software Development Methodology

Initiation

SystemConcept

Development

PlanningRequirement

Analysis

Design

DevelopmentIntegration and

Test

Implementation

Operation andMaintenance

InitiationPlanning and

Design

ExecutingMonitoring andControlling

Closing

Project Management Methodology

ProjectLifeCycle

Requirement

Design

Development

Implementation

Knowledge Transfer Process

Change RequestInitiated by Client

Change RequestProcess by Abak

ChangeRequest

Impacts andEfforts

Deploy andRelease

Review andAcceptance

Planning andImplementation

Close

By Client

NO

Approval

YES

Change Management Process

Close

Incident Management System

Problem identifiedBy client

Issue ticket raised inCRM

Initial DiagnosisIncident

Categorization/Prioritization

In order of resolving, low priority issues follow the high priorityissues

Escalated to Senior

NO

Resolvedand

Recovered

YES

IncidentClosure

Issue Diagnosis

Issue Diagnosed by

Junior Level

Escalation Hierarchy

Issue report toDeveloper (1 Day)

Resolved

Issue Report toProject Manager (1

Day)

IncidentResolved and

Closed

Resolved

NO

Issue Report to Tech

Lead (1 Day)

YESIncidentClosure

YES

Resolved

Issue Report toDirector (1 Day)

NO

YES

NO

Technologies Used

Why choose us?IT Raj, Inc. has been successfully delivering IT Solutions to the SME and corporate sectorsince 2008. To date we have grown to be a market leader in our market vertical. Some of thekey factors that differentiate us from our competitors

Customer FocusedWe simply listen to our clients. Our dedicated account management team is in constantcontact with our customers to ensure that we deliver in every aspect of our dealings.

Experienced StaffNothing comes close to having done it before. With a large array of projects successfullycompleted we have the resources with the relevant experience to deliver on small, mediumand large projects.

Resources to DeliverNo matter how big or small the project is, we can deliver on time and within budget everytime.

Why choose us?

Process OrientedWe are a process oriented organization. This ensures prompt and high quality deliveryfrom simple helpdesk tasks to complex multi vendor projects with strict timeframes.

Cutting Edge ToolsWe believe in investing in our "tools of the trade". Our company has made somesignificant investments in the most advanced tools that enable us to deliver in the mostdemanding environments.

Constantly EvolvingOur dedicated staff are constantly researching new and upcoming technologies which enable our customers to run their business more efficiently. Some of our best solutions have been developed internally.

Established BusinessWe have been successfully operating since 2008 and have survived the best and theworst of the economy.

Strong PartnershipsWe have built very strong business partnerships with some of the world's leading technology firms. This enables us to provision industry leading solutions to our most important partners:

Honesty and IntegrityThe cornerstone of our success is the business honesty and integrity in which we work with clients and partners. We believe that our transparency with our clients is what sets us apart from our competition.

If you are looking for a trusted IT partner and your company shares similar standards toour company we would really like to hear from you. Simply call or contact us using theform below.

Why choose us?

Clients

Email address

[email protected]

Website link

www.itraj.com

USA Office AddressITRAJ Inc3006 Clairmont rd Atlanta,Ga 30329 USA USA No: +1-855-855-1708Skype: itraj3

India Office AddressHouse-martin business solution Pvt. Ltd.G-39, Sector-63,Noida,UP-201301 INDIAPhone: 120-4151688/ 4311142Mobile No. +91-7503715160/9540818443Email: [email protected]: house-martin3

Email address

[email protected]

Website link

www.house-martin.in