iT4C Mentoring Network Mentors workshop: Version 2 Copyright iT4C 2009 iT4C Mentoring Network Mentors workshop Copyright iT4C 2009 29 October 2009 Introducing volunteer IT professionals to charities needing IT help Ruth Morris Don Morrison
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iT4C Mentoring Network
Mentors workshop: Version 2
Copyright iT4C 2009
iT4C Mentoring NetworkMentors workshop
Copyright iT4C 2009
29 October 2009
Introducing volunteer IT professionals to charities needing IT help
Ruth MorrisDon Morrison
29 October 20092
iT4C Mentoring Network
Mentors workshop: Version 2
Copyright iT4C 2009
Action-packed agenda
• Introductions, objectives• iT4Communites programme• Role of the mentor• What a mentor is—and isn’t• Mentoring role play• Break• Establishing a mentoring relationship
– GROW model– SMART model
• Case study activity• Expectations, satisfaction
29 October 20093
iT4C Mentoring Network
Mentors workshop: Version 2
Copyright iT4C 2009
Introductions
• Break into groups of 2/3• Spend 5 minutes finding out
– who your fellow mentors are– something interesting that
happened to them recently– what they want from this workshop– what they want from mentoring
• Share what you learned
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Mentors workshop: Version 2
Copyright iT4C 2009
iT4Communites
• Mentoring as part of iT4C• How the programme works• Our challenges
Anne StaffordProgramme manageriT4Communities
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Mentors workshop: Version 2
Copyright iT4C 2009
Mentoring = a new aspect to iT4C support
• Feedback— volunteers can feel isolated
• Shared learning• Challenge of current economic
environment—for – us– our volunteers– new graduates– charities we support
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iT4C Mentoring Network
Mentors workshop: Version 2
Copyright iT4C 2009
Mentoring pilot
iT4Cvolunteer/mentee
CharityiT4C project
Workingrelationship
29 October 20097
iT4C Mentoring Network
Mentors workshop: Version 2
Copyright iT4C 2009
Mentoring pilot
iT4Cvolunteer/mentee
CharityiT4C project
Workingrelationship
What changes?
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iT4C Mentoring Network
Mentors workshop: Version 2
Copyright iT4C 2009
Mentoring pilot
iT4Cmentor
iT4Cvolunteer/mentee
CharityiT4C project
Focus onyour mentee
Workingrelationship
29 October 20099
iT4C Mentoring Network
Mentors workshop: Version 2
Copyright iT4C 2009
Mentoring pilot
iT4Cmentor
iT4Cvolunteer/mentee
CharityiT4C project
Focus onyour mentee
Do not focus on the project
Workingrelationship
29 October 200910
iT4C Mentoring Network
Mentors workshop: Version 2
Copyright iT4C 2009
Mentoring pilot
iT4Cmentor
iT4Cvolunteer/mentee
CharityiT4C project
Focus onyour mentee
Do not focus on the project
Workingrelationship
mentormentor
mentormentor
mentee
mentee
mentee
mentee
29 October 200911
iT4C Mentoring Network
Mentors workshop: Version 2
Copyright iT4C 2009
Mentoring pilot
iT4Cmentor
iT4Cvolunteer/mentee
CharityiT4C project
Focus onyour mentee
Do not focus on the project
Workingrelationship
Mentor support1. LinkedIn: forum2. Peer-to-peer: conference calls3. Peer-to-peer: ad hoc collaboration
29 October 200912
iT4C Mentoring Network
Mentors workshop: Version 2
Copyright iT4C 2009
Mentoring pilot
iT4Cmentor
iT4Cvolunteer/mentee
CharityiT4C project
Focus onyour mentee
Do not focus on the project
Workingrelationship
Volunteer support1. Mentor: 1-to-1 support2. LinkedIn: forum3. Peer-to-peer: conference calls
Mentor support1. LinkedIn: forum2. Peer-to-peer: conference calls3. Peer-to-peer: ad hoc collaboration
29 October 200913
iT4C Mentoring Network
Mentors workshop: Version 2
Copyright iT4C 2009
Mentoring pilot
iT4Cmentor
iT4Cvolunteer/mentee
CharityiT4C project
Focus onyour mentee
Do not focus on the project
Workingrelationship
Mentor support1. LinkedIn: forum2. Peer-to-peer: conference calls3. Peer-to-peer: ad hoc collaboration
Charity support1. Volunteer: technical help2. Seminars: guidance3. iT4C: mediation
Volunteer support1. Mentor: 1-to-1 support2. LinkedIn: forum3. Peer-to-peer: conference calls
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iT4C Mentoring Network
Mentors workshop: Version 2
Copyright iT4C 2009
Pilot activities
• Workshops: focus on mentors
• Seminars: focus on charities and mentees
• iT4C projects: focus on charities
• Evaluation: focus on how we did
• Case studies: documenting our success
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iT4C Mentoring Network
Mentors workshop: Version 2
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Pilot overviewMonth
1Month
2Month
3Month
4Month
5Month
6Month
7
• Identify• Mentors• Mentees• Charities
• Kickoff workshop1
• Kickoff seminars2
1Kickoff workshopThe mandatory workshop provides all mentors, regardless of their mentoringexperience, with the knowledge and skillsthey need to deliver effective mentoring.Training will be provided by experiencedprofessionals.
2Kickoff seminarsMandatory seminars (up to 3, depending on demand) provide an opportunity for mentors, mentees, and charities to meet. Discussion and presentations cover • best practice in IT volunteering projects• suitable technologies to support • basic admin functions, eg database• development of websites, networks, social networks
29 October 200916
iT4C Mentoring Network
Mentors workshop: Version 2
Copyright iT4C 2009
Pilot overviewMonth
1Month
2Month
3Month
4Month
5Month
6Month
7
• Identify• Mentors• Mentees• Charities
• Kickoff workshop1
• Kickoff seminars2
Interim feedback to IT4C4
• from mentors• from mentees1Kickoff workshop
The mandatory workshop provides all mentors, regardless of their mentoringexperience, with the knowledge and skillsthey need to deliver effective mentoring.Training will be provided by experiencedprofessionals.
2Kickoff seminarsMandatory seminars (up to 3, depending on demand) provide an opportunity for mentors, mentees, and charities to meet. Discussion and presentations cover • best practice in IT volunteering projects• suitable technologies to support • basic admin functions, eg database• development of websites, networks, social networks
Participants’ feedback is a critical partof monitoring the effectiveness of theprogramme and allowing correctiveadjustments to be made if required.When joining the programme, mentors and mentees commit to providing feedback every 2 months. Every effort will me made to keep the feedback process simple and streamlined.
4Feedback
29 October 200917
iT4C Mentoring Network
Mentors workshop: Version 2
Copyright iT4C 2009
Pilot overviewMonth
1Month
2Month
3Month
4Month
5Month
6Month
7
• Identify• Mentors• Mentees• Charities
• Kickoff workshop1
• Kickoff seminars2
• One-to-one mentoring• Mentor peer networks3
• Mentee peer networks3
Interim feedback to IT4C4
• from mentors• from mentees1Kickoff workshop
The mandatory workshop provides all mentors, regardless of their mentoringexperience, with the knowledge and skillsthey need to deliver effective mentoring.Training will be provided by experiencedprofessionals.
2Kickoff seminarsMandatory seminars (up to 3, depending on demand) provide an opportunity for mentors, mentees, and charities to meet. Discussion and presentations cover • best practice in IT volunteering projects• suitable technologies to support • basic admin functions, eg database• development of websites, networks, social networks
3Mentor and mentee peer networks• Networks have 6-8 members who meet,
usually virtually, every 3 weeks to sharelessons learned, best practice, issues, and successes.
• Meetings are self-organised around members’ availability.
• Network meetings are a critical part ofpersonal development and expertise acquisition.
Participants’ feedback is a critical partof monitoring the effectiveness of theprogramme and allowing correctiveadjustments to be made if required.When joining the programme, mentors and mentees commit to providing feedback every 2 months. Every effort will me made to keep the feedback process simple and streamlined.
4Feedback
• One-to-one mentoring• Mentor peer networks3
• Mentee peer networks3
29 October 200918
iT4C Mentoring Network
Mentors workshop: Version 2
Copyright iT4C 2009
Pilot overviewMonth
1Month
2Month
3Month
4Month
5Month
6Month
7
• Identify• Mentors• Mentees• Charities
• Kickoff workshop1
• Kickoff seminars2
• One-to-one mentoring• Mentor peer networks3
• Mentee peer networks3
Interim feedback to IT4C4
• from mentors• from mentees
Interim feedback to IT4C4
• from mentors• from mentees
Final feedback to IT4C4
• from mentors• from mentees• from charities
1Kickoff workshopThe mandatory workshop provides all mentors, regardless of their mentoringexperience, with the knowledge and skillsthey need to deliver effective mentoring.Training will be provided by experiencedprofessionals.
2Kickoff seminarsMandatory seminars (up to 3, depending on demand) provide an opportunity for mentors, mentees, and charities to meet. Discussion and presentations cover • best practice in IT volunteering projects• suitable technologies to support • basic admin functions, eg database• development of websites, networks, social networks
3Mentor and mentee peer networks• Networks have 6-8 members who meet,
usually virtually, every 3 weeks to sharelessons learned, best practice, issues, and successes.
• Meetings are self-organised around members’ availability.
• Network meetings are a critical part ofpersonal development and expertise acquisition.
Participants’ feedback is a critical partof monitoring the effectiveness of theprogramme and allowing correctiveadjustments to be made if required.When joining the programme, mentors and mentees commit to providing feedback every 2 months. Every effort will me made to keep the feedback process simple and streamlined.
4Feedback
• One-to-one mentoring• Mentor peer networks3
• Mentee peer networks3
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iT4C Mentoring Network
Mentors workshop: Version 2
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Pilot month viewMonth
2Month
3Month
4Month
5Month
6Month
7
Week1 2 3 4
Week1 2 3 4
Week1 2 3 4
Week1 2 3 4
Week1 2 3 4
Week1 2 3 4
M
T
WTF
M
T
WTF
A 1-hour 1-to-1 mentoring telephone call at a mutually agreed time/day (every week)
B 1-hour self-organised Mentor Peer Network conference call (every 3 weeks)
C 1-hour self-organised Mentee Peer Network conference call (every 3 weeks)
D 1-hour self-organised Mentor Peer Network conference call (one-off wrap-up call)
E 1-hour self-organised Mentee Peer Network conference call (one-off wrap-up call)
F E-mail based programme feedback to IT4Communities (every 2 months)
A A AA A A AAA A AAA A AAA A AAA A AA
B
C
B
C
B
C
B
C
B
C
B
C
B
C
D
EF F F
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iT4C Mentoring Network
Mentors workshop: Version 2
Copyright iT4C 2009
Pilot month viewMonth
2Month
3Month
4Month
5Month
6Month
7
Week1 2 3 4
Week1 2 3 4
Week1 2 3 4
Week1 2 3 4
Week1 2 3 4
Week1 2 3 4
M
T
WTF
M
T
WTF
A 1-hour 1-to-1 mentoring telephone call at a mutually agreed time/day (every week)
B 1-hour self-organised Mentor Peer Network conference call (every 3 weeks)
C 1-hour self-organised Mentee Peer Network conference call (every 3 weeks)
D 1-hour self-organised Mentor Peer Network conference call (one-off wrap-up call)
E 1-hour self-organised Mentee Peer Network conference call (one-off wrap-up call)
F E-mail based programme feedback to IT4Communities (every 2 months)
A A AA A A AAA A AAA A AAA A AAA A AA
B
C
B
C
B
C
B
C
B
C
B
C
B
C
D
EF F F
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iT4C Mentoring Network
Mentors workshop: Version 2
Copyright iT4C 2009
Pilot month viewMonth
2Month
3Month
4Month
5Month
6Month
7
Week1 2 3 4
Week1 2 3 4
Week1 2 3 4
Week1 2 3 4
Week1 2 3 4
Week1 2 3 4
M
T
WTF
M
T
WTF
A 1-hour 1-to-1 mentoring telephone call at a mutually agreed time/day (every week)
B 1-hour self-organised Mentor Peer Network conference call (every 3 weeks)
C 1-hour self-organised Mentee Peer Network conference call (every 3 weeks)
D 1-hour self-organised Mentor Peer Network conference call (one-off wrap-up call)
E 1-hour self-organised Mentee Peer Network conference call (one-off wrap-up call)
F E-mail based programme feedback to IT4Communities (every 2 months)
A A AA A A AAA A AAA A AAA A AAA A AA
B
C
B
C
B
C
B
C
B
C
B
C
B
C
D
EF F F
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iT4C Mentoring Network
Mentors workshop: Version 2
Copyright iT4C 2009
Pilot month viewMonth
2Month
3Month
4Month
5Month
6Month
7
Week1 2 3 4
Week1 2 3 4
Week1 2 3 4
Week1 2 3 4
Week1 2 3 4
Week1 2 3 4
M
T
WTF
M
T
WTF
A 1-hour 1-to-1 mentoring telephone call at a mutually agreed time/day (every week)
B 1-hour self-organised Mentor Peer Network conference call (every 3 weeks)
C 1-hour self-organised Mentee Peer Network conference call (every 3 weeks)
D 1-hour self-organised Mentor Peer Network conference call (one-off wrap-up call)
E 1-hour self-organised Mentee Peer Network conference call (one-off wrap-up call)
F E-mail based programme feedback to IT4Communities (every 2 months)
A A AA A A AAA A AAA A AAA A AAA A AA
B
C
B
C
B
C
B
C
B
C
B
C
B
C
D
EF F F
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iT4C Mentoring Network
Mentors workshop: Version 2
Copyright iT4C 2009
Pilot month viewMonth
2Month
3Month
4Month
5Month
6Month
7
Week1 2 3 4
Week1 2 3 4
Week1 2 3 4
Week1 2 3 4
Week1 2 3 4
Week1 2 3 4
M
T
WTF
M
T
WTF
A 1-hour 1-to-1 mentoring telephone call at a mutually agreed time/day (every week)
B 1-hour self-organised Mentor Peer Network conference call (every 3 weeks)
C 1-hour self-organised Mentee Peer Network conference call (every 3 weeks)
D 1-hour self-organised Mentor Peer Network conference call (one-off wrap-up call)
E 1-hour self-organised Mentee Peer Network conference call (one-off wrap-up call)
F E-mail based programme feedback to IT4Communities (every 2 months)
A A AA A A AAA A AAA A AAA A AAA A AA
B
C
B
C
B
C
B
C
B
C
B
C
B
C
D
EF F F
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iT4C Mentoring Network
Mentors workshop: Version 2
Copyright iT4C 2009
Pilot month viewMonth
2Month
3Month
4Month
5Month
6Month
7
Week1 2 3 4
Week1 2 3 4
Week1 2 3 4
Week1 2 3 4
Week1 2 3 4
Week1 2 3 4
M
T
WTF
M
T
WTF
A 1-hour 1-to-1 mentoring telephone call at a mutually agreed time/day (every week)
B 1-hour self-organised Mentor Peer Network conference call (every 3 weeks)
C 1-hour self-organised Mentee Peer Network conference call (every 3 weeks)
D 1-hour self-organised Mentor Peer Network conference call (one-off wrap-up call)
E 1-hour self-organised Mentee Peer Network conference call (one-off wrap-up call)
F E-mail based programme feedback to IT4Communities (every 2 months)
A A AA A A AAA A AAA A AAA A AAA A AA
B
C
B
C
B
C
B
C
B
C
B
C
B
C
D
EF F FFF
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Mentors workshop: Version 2
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Our challenges
• Charity environment• Volunteers’ circumstances• Volunteers’ skills • Pilot
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Role of the mentor activity
Have you ever had a formal or informal mentor?
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Mentors workshop: Version 2
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Role of the mentor activity
How would you define a mentor?
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Role of the mentor activity
How would you define a mentor?
The development of a one to one relationship based on trust, confidentiality and mutual involvement with the aim of providing practical support and assistance.
The relationship focuses on goal setting and operates within a clearly defined timeframe.
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Role of the mentor activity
In groups, identify the qualities of a mentor in one of these areas:
– characteristics– skills– knowledge
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What mentoring is—and isn’t
Think about the boundaries and limitations of being a mentor.
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Mentoring—awareness test
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Consider …• How would you begin?
• What strategies would you use to encourage your mentee to share information and engage in the process?
• How would you ensure that a good framework for underpinning your relationship is set?
• What do you need to discuss and cover here?
• How would you help your mentee articulate his/her long-term and short-term goals and their strategies for achieving them?
Mentoring—preparing for your first meeting
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Break
15 minutes
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Establishing mentoring relationship
• Macro-level = structure your meetings• Micro-level = develop the goals• Two tools
– GROW (macro)– SMART (micro)
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Mentors workshop: Version 2
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Establishing mentoring relationship
• Macro-level = structure your meetings• Micro-level = develop the goals• Two tools
– GROW (macro)– SMART (micro)
Hernan Vargas: Creative Commons
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Establishing mentoring relationship: GROW
• GoalDevelop compelling goals: Where do you want to be?
• RealityWhere are you now?
• OptionsWhat can you do to get there?
• WillWhat will you do next?
Zanthia: Creative Commons
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• GoalDevelop compelling goals: Where do you want to be?
• RealityWhere are you now?
• OptionsWhat can you do to get there?
• WillWhat will you do next?
Zanthia: Creative Commons
When I want to, I perform better than when I have to.
I want to for me.
I have to for you.
Sir John Whitmore
When I want to, I perform better than when I have to.
I want to for me.
I have to for you.
Sir John Whitmore
Establishing mentoring relationship: GROW
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• GoalDevelop compelling goals: Where do you want to be?
• RealityWhere are you now?
• OptionsWhat can you do to get there?
• WillWhat will you do next?
Zanthia: Creative Commons
Two kinds of goals
• End GoalThe final objective—successful completion of an IT4C project. A compelling purpose typically not within your mentee's control.
• Performance Goal Provides a means of measuring progress towards the End Goal.
Two kinds of goals
• End GoalThe final objective—successful completion of an IT4C project. A compelling purpose typically not within your mentee's control.
• Performance Goal Provides a means of measuring progress towards the End Goal.
Establishing mentoring relationship: GROW
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• GoalDevelop compelling goals: Where do you want to be?
• RealityWhere are you now?
• OptionsWhat can you do to get there?
• WillWhat will you do next?
Zanthia: Creative Commons
What do you want to talk about?
What would you like to achieve from this session?
What's the most important thing?
What do you want to talk about?
What would you like to achieve from this session?
What's the most important thing?
Establishing mentoring relationship: GROW
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• GoalDevelop compelling goals: Where do you want to be?
• RealityWhere are you now?
• OptionsWhat can you do to get there?
• WillWhat will you do next?
Zanthia: Creative Commons
What is happening now?
How do you feel about it?
What are the facts?
What is happening now?
How do you feel about it?
What are the facts?
Establishing mentoring relationship: GROW
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Establishing mentoring relationship - GROW
• GoalDevelop compelling goals: Where do you want to be?
• RealityWhere are you now?
• OptionsWhat can you do to get there?
• WillWhat will you do next?
Zanthia: Creative Commons
Alternative courses of action
• What have you already tried?
• What else might you try?
• What if you had more time?
• How would you rate these options on a scale of 1-10 (10 being most achievable)?
Alternative courses of action
• What have you already tried?
• What else might you try?
• What if you had more time?
• How would you rate these options on a scale of 1-10 (10 being most achievable)?
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• GoalDevelop compelling goals: Where do you want to be?
• RealityWhere are you now?
• OptionsWhat can you do to get there?
• WillWhat will you do next?
Zanthia: Creative Commons
The coachee's commitment to the coachee's own action plan
• What are you going to do?
• When are you going to do it?
• Will this action meet your goal?
The coachee's commitment to the coachee's own action plan
• What are you going to do?
• When are you going to do it?
• Will this action meet your goal?
Establishing mentoring relationship: GROW
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Establishing the relationship: GROW
G R O W
1stmeeting
2ndmeeting
3rdmeeting
4thmeeting
G R O W G R O W G R O W
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Establishing the relationship: GROW
G R O W
1stmeeting
2ndmeeting
3rdmeeting
4thmeeting
G R O W G R O W G R O W
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Establishing the relationship: GROW
G R O W
1stmeeting
2ndmeeting
3rdmeeting
4thmeeting
G R O W G R O W G R O W
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Establishing the relationship: GROW
G R O W
1stmeeting
2ndmeeting
3rdmeeting
4thmeeting
G R O W G R O W G R O W
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Establishing the relationship: GROW
G R O W
1stmeeting
2ndmeeting
3rdmeeting
4thmeeting
G R O W G R O W G R O W
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WAIT
Astolath: Creative Commons
Why Am I Talking?
Establishing mentoring relationship
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Establishing mentoring relationship: SMART targets
• SpecificHelp make the target detailed.
• MeasurableHow will you know when thetarget has been reached?
• ActionableIs the target long-term? Short-terms? Can it be mentored?
• RealisticIs there a real prospect of reaching it?
• TimelyIdentify timescales for targets.
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• SpecificHelp make the target detailed.
• MeasurableHow will you know when thetarget has been reached?
• ActionableIs the target long-term? Short-terms? Can it be mentored?
• RealisticIs there a real prospect of reaching it?
• TimelyIdentify timescales for targets.
Establishing mentoring relationship: SMART targets
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• SpecificHelp make the target detailed.
• MeasurableHow will you know when thetarget has been reached?
• ActionableIs the target long-term? Short-terms? Can it be mentored?
• RealisticIs there a real prospect of reaching it?
• TimelyIdentify timescales for targets.
Establishing mentoring relationship: SMART targets
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• SpecificHelp make the target detailed.
• MeasurableHow will you know when thetarget has been reached?
• ActionableIs the target long-term? Short-term? Can it be mentored?
• RealisticIs there a real prospect of reaching it?
• TimelyIdentify timescales for targets.
Establishing mentoring relationship: SMART targets
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• SpecificHelp make the target detailed.
• MeasurableHow will you know when thetarget has been reached?
• ActionableIs the target long-term? Short-terms? Can it be mentored?
• RealisticIs there a real prospect of reaching it?
• TimelyIdentify timescales for targets.
Establishing mentoring relationship: SMART targets
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• SpecificHelp make the target detailed.
• MeasurableHow will you know when thetarget has been reached?
• ActionableIs the target long-term? Short-terms? Can it be mentored?
• RealisticIs there a real prospect of reaching it?
• TimelyIdentify timescales for targets.
Establishing mentoring relationship: SMART targets
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Establishing the relationship
• Macro-level = structure your meetings• Micro-level = develop the goals• Two tools
– GROW (macro)– SMART (micro)
Hernan Vargas: Creative Commons
GROW
SMART
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The power of questions—examples• What do you think will happen?• What’s you back-up plan?• How does it look to you?• How do you feel about it?• What do you mean?• Can you say more?• What do you want?• How will you know that you have
reached it?• What will it look like?• How does this fit with your
plans/values?• What do you think that means?• May we explore that some more?• What are your other options?• Would you like to brainstorm this
idea?• Will you give an example?• What would it look like?
• Will you tell me moreabout it?
• Is there more?• What can you do to
make it fun?• If you could do it over
again, what wouldyou do differently?
• What have you tried so far?• How is this working?• What is the action plan?• What support do you need to accomplish …?• What will you take away from this?• What are the possibilities?• What’s moving you forward?• What’s stopping you?
29 October 200957
iT4C Mentoring Network
Mentors workshop: Version 2
Copyright iT4C 2009
Case studies exercise
• Work in groups of 3 – 5• Work from case study handout and question prompts• Think about GROW and SMART• Share your feedback• Share your hypothetical support strategies
29 October 200958
iT4C Mentoring Network
Mentors workshop: Version 2
Copyright iT4C 2009
Next steps
• Personal Action Plan• Seminars, matching, timescales
29 October 200959
iT4C Mentoring Network
Mentors workshop: Version 2
Copyright iT4C 2009
How have we/you done?
• Goal: to enable delegates to– gain an understanding of
the aims of the mentoring programme
– understand the role of the mentor and recognise the different stages of the relationship
• Evaluation form
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